--- title: IBM Lab Services Reviews meta_title: 'IBM Lab Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how IBM Lab Services works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 102 scale: '5' date_modified: '2026-08-13' parent_category: name: Solution Consulting url: https://www.g2.com/categories/solution-consulting --- # IBM Lab Services Reviews **Vendor:** IBM **Category:** [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting) **Average Rating:** 4.7/5.0 **Total Reviews:** 102 ## About IBM Lab Services IBM Systems Lab Services has the proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era. They help IBM clients design for cognitive business, build with collaborative innovation, and deliver through a cloud platform. ## IBM Lab Services Reviews ### 1. The key strategic partner to maximize the potential of IBM OpenPages **Rating:** 5.0/5.0 stars **Reviewed by:** Lenis C. M. | Auditor Especialista Auditoria Riesgo Operacional y Sucursal, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2026 **What do you like best about IBM Lab Services?** What I value most about IBM Lab Services is their deep technical knowledge of the IBM OpenPages ecosystem. They not only know the product perfectly, but they also know exactly how to translate it into the operational reality of our business. They have an advanced understanding of how to efficiently interconnect multiple GRC modules. Faced with any challenge or complex configuration requirement, they always offer efficient and well-structured solutions. **What do you dislike about IBM Lab Services?** Overall, the experience has been excellent. If I had to point out an area for improvement, I would like the visual presentation and the look and feel of the final reports to be more modern and intuitive. Although the data accuracy and technical performance are impeccable, a reporting interface with a more updated aesthetic design would make the executive dashboards even more appealing to senior management. **Recommendations to others considering IBM Lab Services:** Involve IBM Lab Services from the early planning stages. My main recommendation is to have the company's risk and compliance processes well mapped out before starting the configuration. This way, the Lab Services team can translate that business architecture to the OpenPages platform much more efficiently. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Lab Services resolved the fragmentation and complexity we had in managing different areas of Governance, Risk, and Compliance (GRC). By deploying multiple modules of IBM OpenPages, the Lab Services team not only installed the tool but also aligned the platform with the actual architecture and processes of our company. Key Benefits: Unified visibility: We eliminated operational silos and centralized risk data into a single source of truth. Accelerated Time-to-Value: The technical expertise of Lab Services reduced the learning and implementation curve. Decision-making: Today we have real-time reports and indicators that facilitate executive decision-making. ### 2. Exceptional Technical Service with Complete Training **Rating:** 5.0/5.0 stars **Reviewed by:** eduardo s. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about IBM Lab Services?** We used IBM Lab Services to install a product in our infrastructure, and at the end of the implementation, they trained us, everything was excellent. It was a real pleasure working with them. IBM Lab Services provides a place to work specifically with the product specialist. We have installed Flash Copy Toolkit, which allows us to take backups directly without interrupting operations. The team, from the Project Managers to the specialist, did a great job. I enjoyed the in-person training at IBM Catalinas, where we were received in the best possible way, and it was very impactful as we clarified many doubts about the product. The technical and human aspect of the service was superior; they provided us with a complete service. **What do you dislike about IBM Lab Services?** nothing, the reality was all perfect **Recommendations to others considering IBM Lab Services:** work with a strategic plan so that both parties can develop a successful work as in our case. **What problems is IBM Lab Services solving and how is that benefiting you?** We use IBM Lab Services to implement Flash Copy Toolkit, which allows us to take backups without interrupting operations. We value their comprehensive technical and human support. ### 3. Expert Guidance and Security Boost with IBM Lab Services **Rating:** 5.0/5.0 stars **Reviewed by:** DENNIS DAVID C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about IBM Lab Services?** I use IBM Lab Services for solving issues with IBM applications, particularly with Connect:Direct. It has increased the reliability of our systems. I appreciate how they help solve incidences with their products, which are of great help. They have also provided excellent best practices and the experts are outstanding. The company benefits from their knowledge transfer and their assistance in creating precise and automated scripts. Their technical expertise, experience in modernization, and direct involvement in creating programs that aid tasks are aspects that I particularly value. **What do you dislike about IBM Lab Services?** The onboarding process is slow, and the hiring process needs to be streamlined. **What problems is IBM Lab Services solving and how is that benefiting you?** I use IBM Lab Services to solve issues with Connect:Direct, improve system reliability, and help with server and chain configuration errors. Their expertise and best practices are invaluable, providing precise and automated scripts. ### 4. Experts in tools and configuration, with a high-level service **Rating:** 4.5/5.0 stars **Reviewed by:** josibell a. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about IBM Lab Services?** They are truly experts in the tools and in the configuration of the equipment, they have a very good disposition for teamwork, and they offer a high level of service. **What do you dislike about IBM Lab Services?** Sometimes the handling of the language can be limiting with end customers. **Recommendations to others considering IBM Lab Services:** It is an extremely necessary investment when implementation times and the criticality of the project are key to customer satisfaction. **What problems is IBM Lab Services solving and how is that benefiting you?** Provide specialized support in the configuration of hardware and software products, allowing for a clean implementation and high-quality service for end customers. ### 5. Corficolombiana - Migration services Expert Labs **Rating:** 4.5/5.0 stars **Reviewed by:** John S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about IBM Lab Services?** 1. The willingness to execute the project 2. Seek to involve experts in the different modules **What do you dislike about IBM Lab Services?** The costs of the services are high. **Recommendations to others considering IBM Lab Services:** 1. Ensure human resources, both internal and external, in a migration project. 2. Know the issues of the products being worked on in the project, to identify possible problems that may arise from the start. **What problems is IBM Lab Services solving and how is that benefiting you?** The main issues in which Expert Lab has supported Corfi have been the migration and the proper use of the tools, helping to introduce the new components, modules, and capabilities. ### 6. Essential for Monitoring and Performance Improvements, although Needs to Improve Times **Rating:** 4.5/5.0 stars **Reviewed by:** Patricio C. | IT Infrastructure Engr. **Reviewed Date:** November 26, 2025 **What do you like best about IBM Lab Services?** I primarily use IBM Lab Services to conduct behavior/performance analysis of IBM products and services, addressing problem-solving and specific topics such as HealthChecks and focused analysis. I appreciate that these services help us improve monitoring and observability, which are crucial for enhancing the performance of our applications. IBM PowerHA, IBM GPFS, IBM and AIX, among others. The methodology used by IBM Lab Services, where we contact the focal point, who then analyzes if they have resources and assigns us the correct one, is quite clear and effective, although it could be improved in terms of time. Additionally, the recommendations for new implementations and the endorsement of the IBM team are very valuable to us. **What do you dislike about IBM Lab Services?** I feel that sometimes there is a lot of delay in requesting the topic of services, and there is too much time waiting for the assignment and response of the analyses we require. In the banking industry we are in, we cannot have such late responses. The location of the specialist support and the delivery of reports usually take weeks or even months, which is problematic for us. This is the part that should be improved. **What problems is IBM Lab Services solving and how is that benefiting you?** I use IBM Lab Services to improve the performance of our applications and reconfigure existing software, providing detailed analysis and problem resolution for continuous monitoring and improvement. ### 7. RECOMMENDED FOR IMPLEMENTATION AND FOR AFTER-SALES SERVICE **Rating:** 4.5/5.0 stars **Reviewed by:** Camila B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about IBM Lab Services?** High technical and specialized knowledge of the architects during the IMPLEMENTATION phase of OpenPages, willingness to negotiate different topics, and high quality and timeliness in the reports from the Project Management. Very willing to listen. **What do you dislike about IBM Lab Services?** We see no disadvantages in working with expert labs; we are happy with that arrangement. **Recommendations to others considering IBM Lab Services:** Contractually establish very clearly the service model after implementation, specifying how errors or failures are addressed, whether they are related to customizations or the SaaS service itself. **What problems is IBM Lab Services solving and how is that benefiting you?** The main difficulties encountered with the service provided to EPM are in the post-sale stage, that is, once the implementation and stabilization of the OpenPages modules are completed. 1. Expert labs resolved the problem of lack of clarity in the support model within IBM (many actors and little organization among expert labs, Argentina Team, CSM, laboratory), agreed to establish a new SLA to address deployment issues in client customizations and support us with tracking laboratory tickets. 2. The support team in Argentina has deficiencies in knowledge of the client's specific environment. There is no knowledge transfer between the architects who implement and this support team. This is evident because the EPM team had to support IBM personnel in solving error cases. We no longer have to interact with this team, and it has been better for us. 3. Delays in negotiating solutions and in issues that are scalable within IBM (bureaucracy). ### 8. Exceptional support and proactivity at every step **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about IBM Lab Services?** The in-person support we have received during our requests has been constant, always showing a great willingness to help us and being attentive to carrying out proactive tasks related to the administration and implementation of good practices. **What do you dislike about IBM Lab Services?** So far, I have not experienced any problems nor is there anything in particular that I dislike about the service I have received. **Recommendations to others considering IBM Lab Services:** I recommend it 100%, it is really very helpful. **What problems is IBM Lab Services solving and how is that benefiting you?** It has been of great help to us in solving problems both in pre-production and production environments, as they have 100% availability. Additionally, they accompany and guide us during the installations and updates of the various IBM products. Their explanations have been very useful and have significantly contributed to the increase of knowledge within the organization's team. They also provide us with workshops and meetings where they explain the functioning of the products, which allows our team to strengthen in administration. ### 9. Open Pages - Excellent GRC for my company along with a team that accompanies you at all times. **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about IBM Lab Services?** IBM's support or assistance service is always accompanying the Organization. Questions, improvements, access, I can access everything directly, whether by phone, in-person meeting, or telematically. That almost real-time help is a tremendous contribution for us to be able to keep moving forward. **What do you dislike about IBM Lab Services?** The overall cost of the system is not cheap and the COGNOS reporting is not so easy to understand. Regarding the latter, I constantly need support from IBM, but the idea would be to be more independent in generating reports. **Recommendations to others considering IBM Lab Services:** You ensure a team that accompanies you permanently, solving problems, clarifying doubts. A service that gives you confidence. **What problems is IBM Lab Services solving and how is that benefiting you?** It is very important to maintain permanent contact and availability of the assigned, known, and trusted IBM Support Team, unlike a help desk where the attention is always remote and with a random and unknown Executive. ### 10. Strong Technical Expertise and Best-Practice Execution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about IBM Lab Services?** The technical level and good practices in the execution of the processes performed. **What do you dislike about IBM Lab Services?** At a very low level, scheduling sessions can be a bit tedious at times. **Recommendations to others considering IBM Lab Services:** The Lab Service team is an excellent partner for developing projects involving IBM equipment, but as clients, you must be clear from the beginning about your specific needs to avoid discrepancies with the final product or delivery times. **What problems is IBM Lab Services solving and how is that benefiting you?** Lab Service provides support for technical concerns with the client, allowing them to learn about the benefits of the products and services offered. ### 11. Exceptional Support and Vital Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen V. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about IBM Lab Services?** I love the deep technical expertise of the Lab Services team, as well as their collaborative and personalized approach to addressing our specific needs. The quality of the consulting, the efficiency in implementing solutions, and the commitment to tangible results really give me confidence to continue working with them. Additionally, I appreciate their great ability to diagnose failure points and establish corrective actions that ensure the proper functioning of the platform. The deliverables, such as the documentation and the platform 'health check', are extremely professional and have helped us certify or correct the platform for its proper functioning. I also greatly value the support received during the configuration and tuning of our P10, which has been vital in the advancement of our projects. The dedication and support of specific individuals like Carlos Cabañas has been invaluable, as his help allows us to operate correctly, avoiding setbacks that could lead to major problems. **What do you dislike about IBM Lab Services?** If you don't have an active contract on hand, they can't support you. **Recommendations to others considering IBM Lab Services:** If you consider having the execution of your projects in a successful manner and without negative impacts, it is good to have the support of Lab services to achieve it. **What problems is IBM Lab Services solving and how is that benefiting you?** Lab Services solves configuration and migration issues, detects failures, and establishes corrective actions, ensuring the proper functioning of the platform and preventing major problems. ### 12. Positive Experience with IBM Lab Services: Quick and Specialized Attention **Rating:** 4.5/5.0 stars **Reviewed by:** Renzo G. | Subgerente de desarrollo, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about IBM Lab Services?** I like the specialized support, the personalized and quick attention, and that they have a team of experts available during customer service hours. **What do you dislike about IBM Lab Services?** In general, I am satisfied; however, sometimes the availability of specialized resources could be greater outside of office hours. Even so, we have always had communication and efforts have been made to meet our needs. **Recommendations to others considering IBM Lab Services:** I especially recommend it for companies that require personalized attention, agile response times, and good practices to operate critical applications during their public service hours. **What problems is IBM Lab Services solving and how is that benefiting you?** Specialized support for critical applications during business hours, with quick and efficient response to critical incidents, as well as recommendations and best practices. ### 13. Great service availability for BBVA **Rating:** 5.0/5.0 stars **Reviewed by:** JESUS MANUEL P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about IBM Lab Services?** Support assistance for the products we handle like MQ APPLIANCE **What do you dislike about IBM Lab Services?** The response time sometimes of the Laboratory **Recommendations to others considering IBM Lab Services:** Mark the priority of the case as required and always maintain contact with support. **What problems is IBM Lab Services solving and how is that benefiting you?** It helps us with the support and maintenance of IBM MQ APPLIANCE equipment, thus keeping the product up to date and functioning correctly. ### 14. Feedback IBM Service Lab **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela Irene D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about IBM Lab Services?** The expertise of the resources we work with The 24/7 availability of the resources we work with **What do you dislike about IBM Lab Services?** There is nothing we dislike about the service. **What problems is IBM Lab Services solving and how is that benefiting you?** They solve development and automation problems for us that we are currently unable to handle in the company. ### 15. Excellent team disposition and high technical knowledge of the ITG and Cognos tools **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Francisco S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM Lab Services?** I value the excellent disposition of the team. Very good customer service. When their support has been required, they have provided it kindly. Great technical knowledge of the tool. I especially highlight Javier Fuentes, Diego Urbaneja, and Ali Robles, without forgetting Claudio Torres who has been there from the beginning. **What do you dislike about IBM Lab Services?** Aspects to improve: - For each implementation, have a mechanism in parallel to document calculations, relationships, etc., to make it much easier to generate manuals. - Have operational instructions for the tool so that the client can resolve specific issues or changes in models. - Conduct regular technical training on the tool. - Present a catalog of tools available in IBM that could be leveraged. **Recommendations to others considering IBM Lab Services:** Review with the team the best practices and methodologies to try to strengthen their own models. **What problems is IBM Lab Services solving and how is that benefiting you?** Model to evaluate inherent and residual risks in individual information assets, including automatic control test plans, report generation, and dashboards in the tool and Cognos. ### 16. Concrete, Effective Solutions with Consistently Efficient Service **Rating:** 5.0/5.0 stars **Reviewed by:** YNDIRA GHANDY CHAMALY S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about IBM Lab Services?** They provide concrete and always effective solutions. **What do you dislike about IBM Lab Services?** So far there are no aspects to improve as they are always efficient in their service. **Recommendations to others considering IBM Lab Services:** continue to maintain the excellent service **What problems is IBM Lab Services solving and how is that benefiting you?** IBM provides us with support and technical solutions that allow us to maintain a more stable platform at BBVA Venezuela during periods of high transaction volume. ### 17. “Trusted Security and Infrastructure Assessment by IBM Expert Labs” **Rating:** 5.0/5.0 stars **Reviewed by:** roberto d. | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about IBM Lab Services?** What I like best about IBM Expert Labs is the combination of deep technical expertise, a highly qualified global team, and the ability to deliver differentiated, high-quality analyses. Their structured approach not only validates critical environments but also reinforces client confidence by ensuring that hybrid cloud infrastructures are robust, resilient, and future-ready. **What do you dislike about IBM Lab Services?** Honestly, there was nothing to dislike. The engagement fully met our expectations and delivered excellent results. **Recommendations to others considering IBM Lab Services:** I would recommend IBM Expert Labs to any company looking for deep technical expertise, global experience, and structured methodologies to ensure their cloud and hybrid environments are robust, secure, and future-ready. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM EXPERT LABS addressed the validation of the robustness of an IBM Cloud environment already deployed, reviewing all the structural fronts of the infrastructure. The team analyzed and identified potential adjustments required to ensure stability, security, and compliance. Since this environment supports HA and DR and is expected to become fully productive, this assessment was essential to guarantee the client that all aspects were properly evaluated, mapped, and addressed. As a result, the client gained confidence in the readiness of the environment, mitigating risks and ensuring a reliable foundation for future operations. The IBM Expert Labs specialists, with their deep technical expertise and global reach, reinforced the client’s confidence in IBM Cloud by validating the robustness of the deployed environment and ensuring all structural aspects were thoroughly assessed and proactively addressed. Leveraging world-class methodologies and access to a broad international pool of knowledge, the team delivered a differentiated and high-quality analysis. This work effectively strengthened the hybrid infrastructure as a resilient and future-ready foundation, essential to support business growth and strategic demands in the coming years. ### 18. Immediate Attention and Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jovan O. | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about IBM Lab Services?** Immediate attention for support and readiness for assistance and accompaniment in incidents. **What do you dislike about IBM Lab Services?** On some occasions, many links with information for the resolution of incidents are sent. **Recommendations to others considering IBM Lab Services:** Immediate attention and excellent support for IBM products and services. Responsible collaborators and experts in IBM products. **What problems is IBM Lab Services solving and how is that benefiting you?** Incidents and update testing in IBM products. Incidents are resolved quickly and updates are implemented in production with minimal failure, which guarantees us the availability and stability of Mercantil Bank's services. ### 19. Positive experience with IBM Lab Services: commitment, knowledge, and collaborative work **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about IBM Lab Services?** What I value most about IBM Lab Services is the transparency and high level of commitment that their team demonstrates at every stage of the project. From the beginning of our collaboration, they have shown an open, proactive, and solution-oriented attitude, which has been key to building a relationship of trust. I especially highlight the team's ability to face complex challenges alongside us, working collaboratively and with a genuine willingness to understand our specific needs. This approach has not only facilitated the technical and functional progress of the project but has also contributed to generating synergies between our teams and strengthening alignment towards common goals. **What do you dislike about IBM Lab Services?** On some occasions, the high demand for projects managed by IBM Lab Services simultaneously with different clients can create limitations in the team's availability. We understand that it is a highly specialized team and we value their knowledge; however, greater responsiveness or advance planning would allow for maintaining the expected continuity and pace at certain critical moments of the project. **Recommendations to others considering IBM Lab Services:** I recommend to those considering working with IBM Lab Services to take time at the beginning of the project to establish clear definitions, realistic scopes, and well-structured priorities. This will allow you to make the most of the team's expertise and optimize their availability. Likewise, it is important to have solid planning that facilitates time management and coordination of activities, especially in contexts with multiple work fronts. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Lab currently supports the implementation of the GRC solution at a regional level for all financial entities of the Falabella Group (Bank, CMR, and Insurance). The scope of the support includes the technical deployment of the tool, the design of operational risk management models, business continuity, and regulatory compliance, as well as the integration of international best practices within the GRC framework. Thanks to this collaboration, we are advancing in the standardization of processes, the centralization of key information for decision-making, and the strengthening of our monitoring, analysis, and response capabilities to risks throughout the region. ### 20. Survey of logics for the generation of files in the MULTICASH SWIFT interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos Eduardo P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about IBM Lab Services?** Detailed and quality deliverables. Timely response. **What do you dislike about IBM Lab Services?** In some technical sessions, there was no clarity about the pending activities or the work plan. **Recommendations to others considering IBM Lab Services:** 1. Implement a clear work plan from the start and constantly monitor it. 2. Make it clear what is within scope and what is out of scope. **What problems is IBM Lab Services solving and how is that benefiting you?** In the project, IBM helped BCP to survey the mapping of logics for the generation of MT950 and CAM053 files for the SAP S4Hana project. ### 21. Excellent support and professional advice for the continuous improvement of OpenPages **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Lider de Gestión Cuantitativa de Riesgos Operacionales, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about IBM Lab Services?** What we value most is the combination of deep technical knowledge with a strategic vision. They do not limit themselves to being reactive; their great advantage is proactivity. The team constantly provides us with ideas to improve and optimize OpenPages, acting as true advisors who help us make the most of the investment. **What do you dislike about IBM Lab Services?** Perhaps the only point to consider is that, being a highly specialized team, good planning and internal coordination are required to schedule their services. However, the IBM team has always shown flexibility to adjust to our needs. **Recommendations to others considering IBM Lab Services:** My main advice is to see them as a strategic partner and not just as a technical support team. To make the most of their value, involve them in your strategy discussions and platform roadmap. Be open to their recommendations, as their expertise can open your eyes to new ways to optimize your processes and tools. **What problems is IBM Lab Services solving and how is that benefiting you?** The IBM Lab Services team is essential for the stability and evolution of our OpenPages platform. They help us quickly and efficiently resolve any technical issues that arise, ensuring the continuity of our operations. The greatest benefit they provide is their proactive approach. Beyond solving incidents, the consultants constantly offer us innovative ideas and recommendations to improve and optimize the modules we have in production. Thanks to their professionalism and experience, we have been able to maximize the value of the tool and better adapt it to the needs of our business. ### 22. Support and recommendations for platform usage **Rating:** 5.0/5.0 stars **Reviewed by:** César U. | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about IBM Lab Services?** That when it is not possible to resolve it with the instructions sent, they are willing to resolve it in remote meetings **What do you dislike about IBM Lab Services?** Sometimes the resolution times that we, as customers, expect are different from the availability of the provider. **Recommendations to others considering IBM Lab Services:** Certain files must be retrieved from the IBM product before the problem can be analyzed, and this process may take some time, especially given the urgency of finding a solution. **What problems is IBM Lab Services solving and how is that benefiting you?** They have resolved API Connect and Datapower platform issues for us when we have requested them. ### 23. AVP Datapower for Claro Peru **Rating:** 5.0/5.0 stars **Reviewed by:** Giancarlo V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about IBM Lab Services?** What I like about the service is the quick attention for help with the cases we generate; in addition to the courteous attention from the staff and their high knowledge of the products they support. **What do you dislike about IBM Lab Services?** What I didn't like about the service was that specifically for the datapower product, there is no spare parts warehouse in Lima-Peru for a quick replacement of damaged components. **Recommendations to others considering IBM Lab Services:** I would tell them that the service offered by IBM is very good and that they should not hesitate to choose it. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM helped us improve the security issues in our Datapower Gateway equipment, which is beneficial for us, as it helps us enhance the protection of these devices against various attacks. ### 24. Plus service, support in implementations, priority attention for PRM. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IBM Lab Services?** Timely attention to errors in our migration. **What do you dislike about IBM Lab Services?** The escalation of the PMRs. There was AVP service and they took a long time to resolve them. **Recommendations to others considering IBM Lab Services:** Support with ING. Available for incident handling. Recommended for SW currency cases, migrations, or specific tasks of high impact and immediate response. **What problems is IBM Lab Services solving and how is that benefiting you?** Support in currency software, where the servers of the OS were migrated and the support from ING was fundamental. From IBM to help us solve the problems that arose in Sterling with the new version of the OS. Improvements in database tuning. ### 25. Very good relationship with the client **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Manuel P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about IBM Lab Services?** The personalized approach with the client. **What do you dislike about IBM Lab Services?** The absence of a visual workshop that shows the stages of development of a requirement or integration, for example, is a limitation. **What problems is IBM Lab Services solving and how is that benefiting you?** Resolution of requirements initiated with a previous Support, including Migration to ISVG version 10. The benefit lay not only in being able to expedite what had already been started but also in assessing and understanding the functional behavior of the solution to be able to act autonomously in the face of conflicts or interruptions in the Architecture. ### 26. Excellent experience and quality advice **Rating:** 4.5/5.0 stars **Reviewed by:** Karol C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about IBM Lab Services?** The quality of the experience offered both in its services and in the advisory support. **What do you dislike about IBM Lab Services?** The response times in the initial process were only during the proposal definition. The rest was excellent service. **Recommendations to others considering IBM Lab Services:** * Offer various implementation alternatives in order to have a wider range of options. **What problems is IBM Lab Services solving and how is that benefiting you?** Support in the implementation and configuration of the MQ, according to the defined requirements. ### 27. High-quality professionals and alignment with best practices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about IBM Lab Services?** The high quality of its professionals provides security and correct alignment with the best practices in the industry. **What do you dislike about IBM Lab Services?** I have nothing to indicate in this section. **Recommendations to others considering IBM Lab Services:** Given the high quality in the development of the processes that IBM Lab Services provides, it is advisable to incorporate the greatest amount of resources to make the most of the learning. **What problems is IBM Lab Services solving and how is that benefiting you?** Support the client in identifying their opportunities to optimize the use and adoption of the products/solutions, to achieve operational objectives. ### 28. Future - ILMT/ILS **Rating:** 5.0/5.0 stars **Reviewed by:** Juan V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about IBM Lab Services?** The services and licensing packages we have with you allow us to continue trusting IBM. **What do you dislike about IBM Lab Services?** We have not had any issues, as we have been working with the manufacturer for years. **Recommendations to others considering IBM Lab Services:** . **What problems is IBM Lab Services solving and how is that benefiting you?** We did not have the updated ILMT/ILS tool at the company PORVENIR, and thanks to this, we can now obtain a renewed inventory of IBM licensing on our servers. Additionally, it allows us to have better control over the IBM licenses we have. ### 29. Access to Top-Level Specialists that Makes the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo Alberto A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about IBM Lab Services?** Access to top-level specialists **What do you dislike about IBM Lab Services?** The costs that these services may have **Recommendations to others considering IBM Lab Services:** Having the hours associated with these services adjusted **What problems is IBM Lab Services solving and how is that benefiting you?** Preventive maintenance of our INFORMIX DATABASES which benefits us with uninterrupted NON STOP operation ### 30. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about IBM Lab Services?** The support assigned to the company provides the advantage of correcting/solving issues that arise. **What do you dislike about IBM Lab Services?** The service is on-demand, it should be more proactive. **What problems is IBM Lab Services solving and how is that benefiting you?** Problems resulting from the administration of QRadar. ### 31. Excellent PM Coordination and Fast Response Times **Rating:** 4.5/5.0 stars **Reviewed by:** Galileo U. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about IBM Lab Services?** PM coordination and response times, very good **What do you dislike about IBM Lab Services?** In my experience, I have no complaints about the service. **Recommendations to others considering IBM Lab Services:** It's a very good service, has good follow up, And good techincal skills **What problems is IBM Lab Services solving and how is that benefiting you?** They helped us with the problems encountered during the installation. ### 32. Head of Cloud Operation Area **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about IBM Lab Services?** The closeness with its counterpart bank and the response time in search of appropriate solutions. **What do you dislike about IBM Lab Services?** Certain functionalities of the tools were not clear from the beginning (e.g., turbonomics), for which a case was opened with the lab and the response took a while to arrive. **Recommendations to others considering IBM Lab Services:** I would recommend having the structure of responsibilities well defined from the start of the project because, regarding observability, it was not clear who was responsible for the implementation of each tool. This was resolved in a short time, but it caused confusion at the beginning. **What problems is IBM Lab Services solving and how is that benefiting you?** The service is a great support in the implementation and monitoring of the observability initiative, where Banco Estado seeks to consolidate information from different sources to create an environment that allows for real-time decision-making. IBM Lab Services has optimally guided this implementation. ### 33. Excellent attention and communication, quick responses **Rating:** 5.0/5.0 stars **Reviewed by:** Adolfo Alberto G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2025 **What do you like best about IBM Lab Services?** Good treatment, accurate communication, and response times. **What do you dislike about IBM Lab Services?** I wish they were present in our offices for greater agility. **Recommendations to others considering IBM Lab Services:** Excellent professionals, a team committed to the client. **What problems is IBM Lab Services solving and how is that benefiting you?** It is our trusted provider in infrastructure. ### 34. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo Javier N. | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about IBM Lab Services?** The professionalism and commitment of the people who provide us with the service **What do you dislike about IBM Lab Services?** I have no negative points to observe in the service. **What problems is IBM Lab Services solving and how is that benefiting you?** IDS Administration ### 35. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** César E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about IBM Lab Services?** Flexibility is what I value most about this service. **What do you dislike about IBM Lab Services?** At the moment, during all this time, I can say that I am satisfied with the service, mainly because of the professionals assigned to my project; they are top-notch. **Recommendations to others considering IBM Lab Services:** Yes, definitely; it is a premium service that always solves the technical problems of IBM products. **What problems is IBM Lab Services solving and how is that benefiting you?** Throughout the time working with Gina Cifuentes, she has shown great attention and concern for providing us with the best service. The specialized technical support from Aquiles Loranca is always impeccable. ### 36. Excellent quality and service. Setup and install the 2 x DSI VTL **Rating:** 5.0/5.0 stars **Reviewed by:** Emizai P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about IBM Lab Services?** Proven experience, punctuality, customer service. **What do you dislike about IBM Lab Services?** I have no negative comments about it. **Recommendations to others considering IBM Lab Services:** Trained personnel with great knowledge of the market. Punctuality and quality in their deliveries. Proper handling with the client. **What problems is IBM Lab Services solving and how is that benefiting you?** Implementation of VTLs for GBM's internal client ### 37. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about IBM Lab Services?** Humanized Service, empathetic attention always willing to help **What do you dislike about IBM Lab Services?** We don't have a negative point in what we have so far in the operation. **Recommendations to others considering IBM Lab Services:** Having a detailed record of customer requests allows the area to accurately understand their needs, facilitating more efficient, personalized, and aligned service with their expectations. **What problems is IBM Lab Services solving and how is that benefiting you?** For the development of the project, we have been assisted with API integration that does not appear in IBM's documentation, configuration with UBA integration, installation and configuration of DLC, and troubleshooting of all kinds related to the project, benefiting from a timely response in service resolution for the proper functioning of the operation. ### 38. Service Survey - Camuzzi Gas **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo P. | Jefe de infraestructura, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about IBM Lab Services?** Vast experience, technical knowledge of the projects they must tackle. **What do you dislike about IBM Lab Services?** Human resources are very busy with several simultaneous projects and sometimes cannot meet all the requirements. **Recommendations to others considering IBM Lab Services:** Projects start and end as expected by the client. It seems obvious and trivial, but it is not. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Lab Services is accompanying Camuzzi in the installation of IBM Power 10 equipment in two data centers. ### 39. Quick attention and excellent analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about IBM Lab Services?** Attention is very good, and they also perform good analyses. **What do you dislike about IBM Lab Services?** The issue of schedules clashes a lot with the collaborators, however, it is not a limitation for working. **Recommendations to others considering IBM Lab Services:** Have the processes very well defined to facilitate their work **What problems is IBM Lab Services solving and how is that benefiting you?** I was working on a design about IBM MQ queues, to send and receive messages. ### 40. Excellent service, with excellent human resources **Rating:** 5.0/5.0 stars **Reviewed by:** Jeison P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about IBM Lab Services?** The team's skill, the unconditional technical support for escalated requests, and the timely response of the project manager **What do you dislike about IBM Lab Services?** So far, I haven't seen anything negative; they have supported us dynamically. **Recommendations to others considering IBM Lab Services:** This service is of great value regardless of how mature you are on the side of integration platform management; this superior level ensures that your service is shielded by a highly trained and interdisciplinary team. **What problems is IBM Lab Services solving and how is that benefiting you?** Identification of improvements on integration technologies Failure in any of the technologies such as BUS, WSRR, API-Connect, Datapower, MQ, have timely support firsthand in the analyses. ### 41. Excellent attention from the PM and good response from the team **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about IBM Lab Services?** The attention from the PM was excellent, always attentive to our requirements. **What do you dislike about IBM Lab Services?** Being a multinational company, the services were in a very different time zone and response times are extended. **Recommendations to others considering IBM Lab Services:** Have a PM if possible, someone local to help you. **What problems is IBM Lab Services solving and how is that benefiting you?** Migration to IBM MAS 9 from 7.6 ### 42. AVP ODM for Claro Peru **Rating:** 5.0/5.0 stars **Reviewed by:** Humberto R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about IBM Lab Services?** That the attention is always quick and they help us a lot with configuration-level reviews. **What do you dislike about IBM Lab Services?** For this product, I have no dislike. **Recommendations to others considering IBM Lab Services:** I recommend it due to the friendly attention and the quick help with problems. **What problems is IBM Lab Services solving and how is that benefiting you?** We had issues at the configuration level in our ODM services and IBM helped us with the reviews, they also helped us implement ODM in OpenShift. ### 43. Bank of the Province of Córdoba S.A. **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about IBM Lab Services?** The versatility, the dynamism of the tasks, and their commitment. **What do you dislike about IBM Lab Services?** Everything regarding this practice is very useful, so I don't have any negative observations. **Recommendations to others considering IBM Lab Services:** Yes, I recommend it, based on the added value it provides. **What problems is IBM Lab Services solving and how is that benefiting you?** We continuously have consulting needs regarding operations or processes with IBM products. ### 44. Technical personal are extremely professional and technically skilled. **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about IBM Lab Services?** The technical knoledge on the soluction and the time to response and solve problems in general. **What do you dislike about IBM Lab Services?** Lack of availability of technnical personel when the assigned technical goes on vacation for as while. **Recommendations to others considering IBM Lab Services:** - **What problems is IBM Lab Services solving and how is that benefiting you?** Issues related to updating of software and firmware version; fixing known issues and getting them scalatated if necesary; ### 45. Be. Ali and Stefan **Rating:** 5.0/5.0 stars **Reviewed by:** Javiera R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about IBM Lab Services?** The closeness they create with the client, and the willingness to always resolve issues in the best and quickest way **What do you dislike about IBM Lab Services?** I don't have things that I dislike about the service. **Recommendations to others considering IBM Lab Services:** Make the most of it, hire it, it is a very good asset to have IBM as support to keep the platform in optimal condition and make good use of it. **What problems is IBM Lab Services solving and how is that benefiting you?** I don't see any problems with the service. ### 46. Service experience with IBM support **Rating:** 5.0/5.0 stars **Reviewed by:** D C. | Sub Jefe Depto Tecnologia Mainframe , Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM Lab Services?** the technical/professional and human quality **What do you dislike about IBM Lab Services?** I find nothing unfavorable in the service, they always exceeded expectations. **Recommendations to others considering IBM Lab Services:** The recommendation is based on my experience, it provides peace of mind and security to have the service that IBM offers. **What problems is IBM Lab Services solving and how is that benefiting you?** The benefit is having excellent technical support to resolve any type of situation with the urgency that is needed. ### 47. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Martin O. | Especialista IT, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about IBM Lab Services?** It is a highly skilled, proactive team with a focus on customer service and results. **What do you dislike about IBM Lab Services?** I wouldn't know exactly what to answer at this point. **Recommendations to others considering IBM Lab Services:** It is an extremely useful service to complement the support of IBM products. **What problems is IBM Lab Services solving and how is that benefiting you?** All types of problems related to the products and services contracted with IBM, both technical and functional. It is a highly skilled, proactive team with a customer-oriented approach. ### 48. FORMATION OF RACF **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about IBM Lab Services?** We reinforced the theoretical and practical aspects of the Resource Access Control Facility (RACF) tool as security administrators. The training was extensive, which led to a considerable number of sessions (17), but we achieved the objective. The instructor has a great command of the subject, explains clearly and directly, and is patient in clarifying doubts. **What do you dislike about IBM Lab Services?** The plan and the objective were fulfilled, I have no observations in this regard. **Recommendations to others considering IBM Lab Services:** Yes, I recommend it. **What problems is IBM Lab Services solving and how is that benefiting you?** This RACF TRAINING service was of great interest and benefit to the Engineering/Cs/Secops area. This training will allow us to further strengthen our knowledge on the management or administration of the tool; Resource Access Control Facility (RACF) as an IBM software security product for mainframe environments (z/OS operating systems). ### 49. Support and empowerment with IBM Lab Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about IBM Lab Services?** The support from IBM Lab Services in scaling issues or inquiries. And the experience with the products. **What do you dislike about IBM Lab Services?** On some occasions, the response times to inquiries or problems encountered were not as expected. **Recommendations to others considering IBM Lab Services:** It is a flexible service and adapts to our needs. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Lab Services helps us take control and mastery of our IBM tools. Through their service, our engineers learn about IBM tools accompanied by experts. Additionally, IBM Lab Services supports us in critical incidents of our platforms associated with IBM products, which adds a lot of value and confidence to our users and clients. ### 50. Cognos analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about IBM Lab Services?** When our problems are solved, the team has a good disposition. **What do you dislike about IBM Lab Services?** When they do not solve the problems in a timely and proper manner **Recommendations to others considering IBM Lab Services:** Have patience for the resolution of incidents. **What problems is IBM Lab Services solving and how is that benefiting you?** The question is not understood... should a problem benefit me? ## IBM Lab Services Discussions - [What sets OpenPages ITG's Chile team apart in professionalism?](https://www.g2.com/discussions/what-sets-openpages-itg-s-chile-team-apart-in-professionalism) - 1 upvote - [View IBM Lab Services pricing details and edition comparison](https://www.g2.com/products/ibm-lab-services/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A14%3A41+-0500&secure%5Bsession_id%5D=f7c67a4e-fd6d-4f12-ac09-e6cc32fa9a81&secure%5Btoken%5D=1d8e5cc608d2f70eb35f9777de789663acc0a85cf914c9514f4e572487df5139&format=llm_user) ## IBM Lab Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top IBM Lab Services Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Trigma](https://www.g2.com/products/trigma/reviews) - 4.9/5.0 (72 reviews) - [Magna5](https://www.g2.com/products/magna5/reviews) - 4.6/5.0 (66 reviews)