--- title: IBM Lab Services Reviews meta_title: 'IBM Lab Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 100 reviews by the users' company size, role or industry to find out how IBM Lab Services works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 100 scale: '5' date_modified: '2026-07-07' parent_category: name: Solution Consulting url: https://www.g2.com/categories/solution-consulting --- # IBM Lab Services Reviews **Vendor:** IBM **Category:** [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting) **Average Rating:** 4.7/5.0 **Total Reviews:** 100 ## About IBM Lab Services IBM Systems Lab Services has the proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era. They help IBM clients design for cognitive business, build with collaborative innovation, and deliver through a cloud platform. ## IBM Lab Services Reviews ### 1. Service experience with IBM support **Rating:** 5.0/5.0 stars **Reviewed by:** D C. | Sub Jefe Depto Tecnologia Mainframe , Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM Lab Services?** the technical/professional and human quality **What do you dislike about IBM Lab Services?** I find nothing unfavorable in the service, they always exceeded expectations. **Recommendations to others considering IBM Lab Services:** The recommendation is based on my experience, it provides peace of mind and security to have the service that IBM offers. **What problems is IBM Lab Services solving and how is that benefiting you?** The benefit is having excellent technical support to resolve any type of situation with the urgency that is needed. ### 2. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Martin O. | Especialista IT, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about IBM Lab Services?** It is a highly skilled, proactive team with a focus on customer service and results. **What do you dislike about IBM Lab Services?** I wouldn't know exactly what to answer at this point. **Recommendations to others considering IBM Lab Services:** It is an extremely useful service to complement the support of IBM products. **What problems is IBM Lab Services solving and how is that benefiting you?** All types of problems related to the products and services contracted with IBM, both technical and functional. It is a highly skilled, proactive team with a customer-oriented approach. ### 3. FORMATION OF RACF **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about IBM Lab Services?** We reinforced the theoretical and practical aspects of the Resource Access Control Facility (RACF) tool as security administrators. The training was extensive, which led to a considerable number of sessions (17), but we achieved the objective. The instructor has a great command of the subject, explains clearly and directly, and is patient in clarifying doubts. **What do you dislike about IBM Lab Services?** The plan and the objective were fulfilled, I have no observations in this regard. **Recommendations to others considering IBM Lab Services:** Yes, I recommend it. **What problems is IBM Lab Services solving and how is that benefiting you?** This RACF TRAINING service was of great interest and benefit to the Engineering/Cs/Secops area. This training will allow us to further strengthen our knowledge on the management or administration of the tool; Resource Access Control Facility (RACF) as an IBM software security product for mainframe environments (z/OS operating systems). ### 4. Support and empowerment with IBM Lab Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about IBM Lab Services?** The support from IBM Lab Services in scaling issues or inquiries. And the experience with the products. **What do you dislike about IBM Lab Services?** On some occasions, the response times to inquiries or problems encountered were not as expected. **Recommendations to others considering IBM Lab Services:** It is a flexible service and adapts to our needs. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Lab Services helps us take control and mastery of our IBM tools. Through their service, our engineers learn about IBM tools accompanied by experts. Additionally, IBM Lab Services supports us in critical incidents of our platforms associated with IBM products, which adds a lot of value and confidence to our users and clients. ### 5. Cognos analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about IBM Lab Services?** When our problems are solved, the team has a good disposition. **What do you dislike about IBM Lab Services?** When they do not solve the problems in a timely and proper manner **Recommendations to others considering IBM Lab Services:** Have patience for the resolution of incidents. **What problems is IBM Lab Services solving and how is that benefiting you?** The question is not understood... should a problem benefit me? ### 6. Tests of HA MQ Appliance **Rating:** 4.5/5.0 stars **Reviewed by:** HAROLD ALEJANDRO C. | Analista, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about IBM Lab Services?** That offers us support in incidents or in high-impact activities **What do you dislike about IBM Lab Services?** So far, everything is good in terms of support and accompaniment. **Recommendations to others considering IBM Lab Services:** Continue giving your best day by day and adapting to technological advances **What problems is IBM Lab Services solving and how is that benefiting you?** On Saturday, 07/06/2025, the HA tests were conducted in the production environment. This benefits us because if there is an incident with any of the equipment or if we need to shut down any of the equipment, we know that the movement of the qmanagers will work. ### 7. Very good experience. Managed professionally. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about IBM Lab Services?** The management carried out by the Project Manager **What do you dislike about IBM Lab Services?** So far, we have not had any negative experiences or ones that cause displeasure. **What problems is IBM Lab Services solving and how is that benefiting you?** Update, support, and commissioning of IBM Guardium and Qradar ### 8. Compliance and experience **Rating:** 4.5/5.0 stars **Reviewed by:** Diego A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about IBM Lab Services?** expert support from design to technical execution **What do you dislike about IBM Lab Services?** In some cases, the availability of expert resources may require a wait, especially if it involves very specific technologies or regions outside the US and Europe. **What problems is IBM Lab Services solving and how is that benefiting you?** Resolve the following problems: 1. Complex Solutions implementation. 2. Migration of crític workloads 3. Performance optimization and resilience. Our principal benéfis are: 1. Access to iBM technical experts 2. Knowledge transference 3. More return of investment ### 9. High Value support **Rating:** 5.0/5.0 stars **Reviewed by:** Hernan Alberto D. | Senior Analyst in Integration Technologies, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about IBM Lab Services?** Professionalism, allways available when we need them **What do you dislike about IBM Lab Services?** Nothing to tell at the moment. Allways were present when we requested them **Recommendations to others considering IBM Lab Services:** If you want to get the most out of IBM products, simply call Lab Services. **What problems is IBM Lab Services solving and how is that benefiting you?** General problems relationed to our IBM MQ Series installation ### 10. High-value service for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Gabriela M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about IBM Lab Services?** Have a dedicated team to properly manage the service. **What do you dislike about IBM Lab Services?** Opportunities for improvement have been worked on together: have a centralized document repository, generate valuable deliverables at the end of each service execution, an operational review cadence. **What problems is IBM Lab Services solving and how is that benefiting you?** Expert Labs offers access to high-level engineers to support our business strategy in Central America. This service accompanies us from validation and advisory on solutions, through consulting and personalized support, including continuous training. ### 11. Technological Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about IBM Lab Services?** Technological innovation for product use **What do you dislike about IBM Lab Services?** Few expert personnel in the region, can be an opportunity for new talent. **Recommendations to others considering IBM Lab Services:** Technological innovation for product use, qualifed and expert personnel. **What problems is IBM Lab Services solving and how is that benefiting you?** In case of any difficulty or need, the specialists are always wiling to cooperate, given the critcal nature of the platform, which is highly significant. ### 12. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about IBM Lab Services?** Prompt response to requests arising from incidents or concerns that can be implemented. Correct follow-up by the Project Manager on the different issues that may arise and great technical knowledge of the engineering team (mainly Guillermo Leon Puerta). **What do you dislike about IBM Lab Services?** For now, the service has worked perfectly, but it is very noticeable when Guillermo does not participate in the activity. **Recommendations to others considering IBM Lab Services:** Very good service, so if you have the opportunity, it's good to hire it. **What problems is IBM Lab Services solving and how is that benefiting you?** Everything related to API Connect ### 13. Committed people **Rating:** 4.0/5.0 stars **Reviewed by:** JOSE MANUEL G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about IBM Lab Services?** They present availability at all times. **What do you dislike about IBM Lab Services?** Honestly, there's nothing to comment on, everything was fine. **Recommendations to others considering IBM Lab Services:** Yes, of course, responsible and prepared people for problem solving. **What problems is IBM Lab Services solving and how is that benefiting you?** If they managed to partially resolve the problems, there are still some issues functionally unrelated to the installation of the tool. ### 14. Speed and proactivity in service **Rating:** 5.0/5.0 stars **Reviewed by:** Renzo G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about IBM Lab Services?** Personalized attention and speed in service. Additionally, solid knowledge regarding the applications, which streamlines support in the event of any incident or need. **What do you dislike about IBM Lab Services?** On specific occasions, the assigned specialist is not available due to the time difference and the extended store hours. However, in these instances, the IBM Lab Services contact escalates internally to provide support. **Recommendations to others considering IBM Lab Services:** It is important to define clear objectives, such as improving operational stability or modernizing key applications, and to conduct an initial diagnosis to identify vulnerabilities in your infrastructure. Leverage their experience to receive advice on best practices. Additionally, establish clear metrics to monitor the impact on the efficiency and stability of the systems, ensuring that the implemented solutions meet the current and future needs of the organization. **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Lab Services provides solutions that help maintain operational stability, offering support for critical applications in the credit origination and granting process. This includes proactive analysis to prevent disruptions, improvements in system integration, and specialized support that ensures high availability and performance. ### 15. The service provided and the commitment were unbeatable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about IBM Lab Services?** The commitment of the specialists, the management of the PM, the response time. **What do you dislike about IBM Lab Services?** There is nothing negative that I can highlight that happened during the project. **Recommendations to others considering IBM Lab Services:** Let them not doubt that they provide a great service and it is a great team. **What problems is IBM Lab Services solving and how is that benefiting you?** Migration of LPARs from an IBM Power 9 server to an IBM Power 10, including the configuration of all the new equipment involved. ### 16. Excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about IBM Lab Services?** The profile of the engineers and the proactivity that is addressed with the service. **What do you dislike about IBM Lab Services?** Despite having the service, on some occasions the service causes delays in the inclusion of critical events during non-working hours. **Recommendations to others considering IBM Lab Services:** I would believe, it should include deeper knowledge transfers. **What problems is IBM Lab Services solving and how is that benefiting you?** One of the points to improve is that since it is a service used as support for critical events, the availability of business hours generates a bit of slowness when calling an emergency session. ### 17. Filenet Migration Project **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina N. | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about IBM Lab Services?** The experience and support of the IBM team were essential for the success of the project. I highlight the willingness and collaboration of each of the people who were part of it. **What do you dislike about IBM Lab Services?** As I mentioned before, I consider that there are no significant negative points that need to be discussed. **What problems is IBM Lab Services solving and how is that benefiting you?** During the time I was participating in the project with the IBM team, no major problems or issues arose that need to be mentioned. ### 18. Alliance to work **Rating:** 5.0/5.0 stars **Reviewed by:** Eliana P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about IBM Lab Services?** Provide specialists who deeply understand the solutions, accelerating the process and helping to design a clear roadmap that connects strategic objectives with technological capabilities. **What do you dislike about IBM Lab Services?** The turnover of staff (sometimes suitable technicians change). And the high price. **Recommendations to others considering IBM Lab Services:** d **What problems is IBM Lab Services solving and how is that benefiting you?** IBM Expert Labs helps you solve various types of strategic, technical, and operational problems related to the adoption and use of technological solutions. ### 19. IBM Lab Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about IBM Lab Services?** The expert knowledge of very good quality that is delivered **What do you dislike about IBM Lab Services?** The negative aspect is the high cost associated with the consultations. **Recommendations to others considering IBM Lab Services:** If you don't want to go around in circles, this is a high-cost service, but very good and worth considering in the case of having the product with intensive use. **What problems is IBM Lab Services solving and how is that benefiting you?** Expert advice from IBM for very technical topics and the products used in BAU. The benefits are that a large number of related issues are resolved quickly and effectively. ### 20. Good predisposition and diagnosis, not so many solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolás G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about IBM Lab Services?** The team was very present and willing, at least those who worked with us. I would like to highlight Mariano Berruezo. **What do you dislike about IBM Lab Services?** The improvements implemented were not many, beyond some configuration issues. **Recommendations to others considering IBM Lab Services:** Take advantage to analyze how you are doing and be strategic with your time. Anything that involves raising a ticket consumes a lot of time in gathering diagnostic information without reaching concrete solutions. **What problems is IBM Lab Services solving and how is that benefiting you?** I think it helps to diagnose some things, understand the situation, and investigate some problems. However, we did not manage to solve the most important performance issues we had set out to address. ### 21. very committed to the service **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about IBM Lab Services?** the commitment and efficiency demonstrated at all stages of the implementation. **What do you dislike about IBM Lab Services?** for the moment they met the expectations. **What problems is IBM Lab Services solving and how is that benefiting you?** They helped us with the implementation of the new version of Connect Direct. During the project, the IBM team demonstrated capability, experience, and commitment to successfully carry out this activity. ### 22. Survey Satisfaction Evaluation IBM Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about IBM Lab Services?** The cordiality and kindness of your team **What do you dislike about IBM Lab Services?** Rigidity and overly structured post-implementation support for specific product **Recommendations to others considering IBM Lab Services:** Evaluate if the product to be implemented is compatible with the organization Ensure to have a post-implementation support service for the specific product **What problems is IBM Lab Services solving and how is that benefiting you?** Need for the implementation of new tools and software provided by IBM that facilitate our day-to-day work ### 23. Great professionals and excellent knowledge of the products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about IBM Lab Services?** Great knowledge of all platforms and ease in conveying technical topics **What do you dislike about IBM Lab Services?** Availability of resources and response times **Recommendations to others considering IBM Lab Services:** Of course, I use it and highly recommend it. **What problems is IBM Lab Services solving and how is that benefiting you?** Power infrastructure assessment ### 24. Very good continuous support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about IBM Lab Services?** The deep knowledge of the specialist in the solution stands out, as well as his and the Project Manager's good disposition at all times. **What do you dislike about IBM Lab Services?** I have no relevant comments or criticisms. **What problems is IBM Lab Services solving and how is that benefiting you?** Complete support in the process of replacing damaged infrastructure parts. ### 25. Convenient Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about IBM Lab Services?** IBM always stay in touch with the project needs **What do you dislike about IBM Lab Services?** The support time was a little bit short. **Recommendations to others considering IBM Lab Services:** IBM Service is very professional and helpful to meet the company goals **What problems is IBM Lab Services solving and how is that benefiting you?** IBM help us to instala and setup the ISVD Solution in our previous and production enviroments ### 26. It has excellent technical staff **Rating:** 4.5/5.0 stars **Reviewed by:** Rosa J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about IBM Lab Services?** That has excellent specialized staff who helped us in the migration. **What do you dislike about IBM Lab Services?** The IBM specialists did not travel to the site to perform the Migration activities. Everything was done remotely. **Recommendations to others considering IBM Lab Services:** That in projects like these, allow specialists to travel to support with the migration activities of the teams. **What problems is IBM Lab Services solving and how is that benefiting you?** Help us with the migration of the Power10 and DS8950F equipment. ### 27. Review lab **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about IBM Lab Services?** The relationship with the team and the speed of response **What do you dislike about IBM Lab Services?** I don't know if it corresponds to Lab, but the cloud interface is not intuitive. It would be ideal to simplify the platform for the client. **What problems is IBM Lab Services solving and how is that benefiting you?** The implementation of a virtual assistant that covers part of the institution's customer service ### 28. Excellent participation from the entire team and the commitment for the application launch. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about IBM Lab Services?** The commitment to each of the requests made in order to meet the business objectives. **What do you dislike about IBM Lab Services?** More follow-up on each of the activities being carried out. **What problems is IBM Lab Services solving and how is that benefiting you?** Doubts and problems have arisen in Instana in which they supported us in the solution. ### 29. The IBM Labs service accompanies the challenges, technological changes, and support in difficulties. **Rating:** 5.0/5.0 stars **Reviewed by:** Esteban T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about IBM Lab Services?** Quality service. There is follow-up with a work schedule week by week. With metrics and data. Controlled service. **What do you dislike about IBM Lab Services?** How it improves to have another expert engineer in cases of absence. **Recommendations to others considering IBM Lab Services:** We recommend the service and work proposal with the client. **What problems is IBM Lab Services solving and how is that benefiting you?** We do not experience problems with IBM Labs, only on certain occasions if the Engineer is on vacation or absent, some tasks do not have continuity. ### 30. The IBM team supports on several occasions quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about IBM Lab Services?** The way your human resources are organized, that is, they provide us with direct contact persons who help us channel the issues to the respective technical teams in order to resolve them within the established SLAs. **What do you dislike about IBM Lab Services?** Share the knowledge of the solutions in case it is not a bug inherent to the products. It is understood that they share the technical report, but the details of the troubleshooting steps and the final solution should be shared as much as possible. **Recommendations to others considering IBM Lab Services:** Yes, I recommend it because it has a local team that constantly supports us with any problem we have. **What problems is IBM Lab Services solving and how is that benefiting you?** Several problems we have had have been basically with the Api Connect v10 product, perhaps the architecture that was defined was what caused us problems, and among other issues inherent to the product. However, the IBM team was supporting us with each problem, with the aim of stabilizing our environments. ### 31. BG's experience in a project with IBM Lab Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about IBM Lab Services?** Trained and committed professionals **What do you dislike about IBM Lab Services?** At some point in the project, managing schedules and agreements for work windows became complicated. **Recommendations to others considering IBM Lab Services:** It is important to clearly define the scope for the project's fluidity. **What problems is IBM Lab Services solving and how is that benefiting you?** Implementation of the acquired resource management solution while conducting a knowledge transfer ### 32. Very good, PM Rodrigo Pulgar and his team of technicians add value to the service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about IBM Lab Services?** Personal treatment, technical knowledge, planning, management at a general level **What do you dislike about IBM Lab Services?** There is a lack of proactivity and vision at the level of comprehensive cybersecurity, but the focus of the service is not that; the work on the products is very good. **Recommendations to others considering IBM Lab Services:** It is a recommended service, providing comprehensive coverage for the management of cybersecurity products, QRADAR SIEM, SOAR. **What problems is IBM Lab Services solving and how is that benefiting you?** Cybersecurity solution management issues, SIEM, SOAR, QRADAR products ### 33. Service necessary for the use of critical solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about IBM Lab Services?** Have direct contact to resolve critical incidents. **What do you dislike about IBM Lab Services?** Lack of planning in preventive or proactive tasks. **What problems is IBM Lab Services solving and how is that benefiting you?** Have direct support to be able to escalate incidents or resolve different types of problems on the platform. ### 34. Implementation Services for the IBM FlashSystem 9500 **Rating:** 5.0/5.0 stars **Reviewed by:** ROVER RAMON Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about IBM Lab Services?** The speed in solving problems and incidents on the platform. **What do you dislike about IBM Lab Services?** The high cost of the service to be able to contract it annually. **Recommendations to others considering IBM Lab Services:** Excellent service. **What problems is IBM Lab Services solving and how is that benefiting you?** . ### 35. Predisposition for resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about IBM Lab Services?** The possibility of being able to have a quick response to incidents that occur in production. **What do you dislike about IBM Lab Services?** As an opportunity for improvement, I believe that being the specialists in the product being contracted, you could provide us with greater insights on which capabilities of the product we could better exploit to generate impact in our business. **Recommendations to others considering IBM Lab Services:** I consider it a work team to which tasks can be assigned and trusted, and the level of professionalism is very high. It is necessary to instruct them correctly in the business to which their products/services will be applied in order to capitalize on that knowledge and expertise. **What problems is IBM Lab Services solving and how is that benefiting you?** Currently, we have a dynamic and fluid collaboration with the team that allows us, due to the criticality of our product, to be as close as possible to any incidents that may arise in production, primarily to avoid impact on our users. ### 36. A partner that helps **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | Head of Data Technologies, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about IBM Lab Services?** Experienced and knowledgeable people is ready to respond **What do you dislike about IBM Lab Services?** Nothing. The service meet the expectations **What problems is IBM Lab Services solving and how is that benefiting you?** We received support for new functionalities we need to put to work. We also receve specific help for issues raised to the lab. ### 37. Innovation and commitment in every project **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about IBM Lab Services?** What I like the most is that the team knows a lot about what they do and is always willing to collaborate and help us at every stage of the project. **What do you dislike about IBM Lab Services?** Despite the growth of the team, managing specialized knowledge remains a challenge, as there is a key resource with deep technical knowledge, where this can influence response times, especially when demand is high. **Recommendations to others considering IBM Lab Services:** IBM Lab Services is ideal for projects that require a high level of specialization, as they can create tailored solutions. I recommend it to those who need innovative ideas and a team with a lot of technical knowledge. **What problems is IBM Lab Services solving and how is that benefiting you?** Response times are a bit longer, but this means that the team thoroughly analyzes each situation and offers us more complete and personalized solutions. ### 38. Implementation of SIEM solution **Rating:** 5.0/5.0 stars **Reviewed by:** William G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about IBM Lab Services?** Having direct contact with the brand itself allows for the resolution of doubts or the escalation of complex cases at the time of implementation. **What do you dislike about IBM Lab Services?** There was no problem with the assigned consultant. **Recommendations to others considering IBM Lab Services:** Define at the beginning the scope that this service will have, as along the way some client needs might not be covered. Consult if the implementer has had experience with the points that the scope considers. **What problems is IBM Lab Services solving and how is that benefiting you?** Implementation of generational change of SIEM equipment. ### 39. It has been a very good team effort that has led to having a robust chatbot for Directv. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about IBM Lab Services?** The willingness of people to help, contribute ideas, and take the chatbot to another level **What do you dislike about IBM Lab Services?** Complex and lengthy processes or authorizations **Recommendations to others considering IBM Lab Services:** It is an excellent partner that accompanies and helps you with what is needed to create a good chatbot for your company. **What problems is IBM Lab Services solving and how is that benefiting you?** The procedures for authorizations, corrections, and changes are extensive and complex, even for answering this survey. ### 40. Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM Lab Services?** The team of professionals and their experience in the technological field. **What do you dislike about IBM Lab Services?** I have no comments on this matter; given that the IBM lab services team meets the requested requirements. **Recommendations to others considering IBM Lab Services:** The service provided by IBM Lab Services adds value in identifying potential problems; and offers extensive field experience in case the problem is ongoing to find the best solution. **What problems is IBM Lab Services solving and how is that benefiting you?** In the organization, different types of problems may arise; the IBM Lab Services team helps us to channel them and provides us with a technical perspective on how to find the best solution. ### 41. We have been working with this service for years and we are satisfied with it. **Rating:** 5.0/5.0 stars **Reviewed by:** Javier T. | Jefe BE Digital & Integraciones IT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about IBM Lab Services?** The work dynamic we carried out during the year was very good. **What do you dislike about IBM Lab Services?** I think they should improve in getting people with the SR skill that the service requires. There is only one Sr. profile, and when they go on vacation, we cannot continue with the service. **What problems is IBM Lab Services solving and how is that benefiting you?** We mainly solved issues with SW code already implemented in production and high availability architecture topics. ### 42. excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Cristopher U. | Especialista de Tecnologia Senior, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about IBM Lab Services?** the knowledge and willingness to help of the engineers, even in matters that were not directly related to the migration. **What do you dislike about IBM Lab Services?** sometimes there is a lot of rigidity with the deadlines and the way of managing the project **What problems is IBM Lab Services solving and how is that benefiting you?** they helped us with the migration from apicoonec to a supported and robust version, which also supports critical systems for us ### 43. Excellent disposition and professionalism of the Expert Labs team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about IBM Lab Services?** It helps me solve technological problems and provides support in resolving incidents. **What do you dislike about IBM Lab Services?** Availability of consultants when sharing resources with other clients. **Recommendations to others considering IBM Lab Services:** Discuss and comment on the client's specific technological needs, get to know the group of consultants to see the possible solution alternatives. **What problems is IBM Lab Services solving and how is that benefiting you?** It helps us with the bank's continuity issues and benefits all customers nationwide. ### 44. All OK **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about IBM Lab Services?** Collaboration in the coordination, implementation, and analysis of the solution. **What do you dislike about IBM Lab Services?** We had no issues and the predisposition was very good. **Recommendations to others considering IBM Lab Services:** Yes, it was very helpful. **What problems is IBM Lab Services solving and how is that benefiting you?** Poc Spectrum Scale/Connect ### 45. Excellent Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about IBM Lab Services?** the agility with which they integrate into the business and provide solution alternatives **What do you dislike about IBM Lab Services?** I have nothing negative to describe, I have no complaints about it. **Recommendations to others considering IBM Lab Services:** Serious work, trustworthy, and they deliver on what is promised. **What problems is IBM Lab Services solving and how is that benefiting you?** Work is being done on the implementation and improvement of the use of contracted services related to Watson artificial intelligence. ### 46. Always willing to collaborate and very attentive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about IBM Lab Services?** There is nothing in particular, but we work together to strengthen the controls. **What do you dislike about IBM Lab Services?** There are no points of disagreement about the service. **What problems is IBM Lab Services solving and how is that benefiting you?** We have Guardium on several databases, they help us with the creation and tuning of alerts, use case policies, reports, platform health status, etc. ### 47. Commitment and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about IBM Lab Services?** Commitment in incident response **What do you dislike about IBM Lab Services?** Particularly, I have not had problems with the service. **What problems is IBM Lab Services solving and how is that benefiting you?** Continuous improvement and attention to productive issues in a timely manner ### 48. The answer is in a timely manner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about IBM Lab Services?** trained engineers at your disposal...... **What do you dislike about IBM Lab Services?** meetings are sometimes changed .......... **Recommendations to others considering IBM Lab Services:** No **What problems is IBM Lab Services solving and how is that benefiting you?** resolves qradar issues and helps with new integrations and patches ### 49. IBM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **Describe the project or task IBM Lab Services helped with:** Creating infrastructure for servers **What do you like best about IBM Lab Services?** The steps to complete are simple. If I had questions the answers were easy to find **What do you dislike about IBM Lab Services?** When first getting started it's a little confusing **What problems is IBM Lab Services solving and how is that benefiting you?** I can resolve technical issues and also display my content through a cloud platform. ### 50. Ibm lab services **Rating:** 2.5/5.0 stars **Reviewed by:** Dharani B. | Sr.Programer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2019 **Describe the project or task IBM Lab Services helped with:** Ibm lab services helped our decision making process in our mainframe to linux transition. **What do you like best about IBM Lab Services?** Ibm lab services has the best expertise and has the capability to resolve the technical issues that we had with the migration project. **What do you dislike about IBM Lab Services?** Our company used Ibm lab services only once for a migration project and had no issues with them so far. **Recommendations to others considering IBM Lab Services:** They have the expertise to resolve your problems **What problems is IBM Lab Services solving and how is that benefiting you?** Ibm lab services with their expertise and problem solving team could solve the migration from mainframe legacy systen to open system . ## IBM Lab Services Discussions - [What sets OpenPages ITG's Chile team apart in professionalism?](https://www.g2.com/discussions/what-sets-openpages-itg-s-chile-team-apart-in-professionalism) - 1 upvote - [View IBM Lab Services pricing details and edition comparison](https://www.g2.com/products/ibm-lab-services/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+04%3A42%3A15+-0500&secure%5Bsession_id%5D=6cc47f7a-a52b-4d8b-a449-29d939062c05&secure%5Btoken%5D=e380fac7ca2fa95d33625489adb0d66b0d4664af491a4d872deb04766f795333&format=llm_user) ## IBM Lab Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top IBM Lab Services Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Trigma](https://www.g2.com/products/trigma/reviews) - 4.9/5.0 (72 reviews) - [Magna5](https://www.g2.com/products/magna5/reviews) - 4.6/5.0 (66 reviews)