i-Tech Support, Inc. Reviews & Provider Details

Name: i-Tech Support, Inc.
Rating: 4.9 (30 reviews)

Established in 1999, i-Tech is a Gold Certified Acumatica Cloud ERP Partner. We are business consultants who know software and technology, with a team of industry professionals, MBAs, and CPAs who learn your business and challenge you with proven best practices. We specialize in Acumatica for manufacturing, wholesale distribution, construction, retail and eCommerce, and niche operations such as pipe and tube suppliers, fence and perimeter security, commercial landscaping, and HVAC, plumbing, electrical, and roofing contractors. We also guide companies off Microsoft Dynamics GP and other legacy systems. i-Tech also delivers managed IT and cybersecurity services and AI deployment, including Alloy, our workflow automation platform. Our mission is not to sell software. It is to win customers for life, as your trusted advisor from implementation through every phase of growth.

Seller

i-Tech Support

Discussions

i-Tech Support, Inc. Community

Languages Supported

English

Services Offered

AI Consulting Services, ERP Consulting, IT Managed Services, Cybersecurity Services , Cloud Hosting

Locations Serviced

Barbados, Cayman Islands, Saint Lucia, United States, + 1 more

Overview by

Robin Van Vranken

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User Insights

Average based on 30 real user reviews.

G2 reviews are authentic and verified.

Here's how.

Verified User in Construction

Mid-Market (51-1000 emp.)

6/30/2026

"Quick, Friendly Support — Productive Calls Every Time"

5/5

What do you like best about i-Tech Support, Inc.?

Their responsiveness is quick and all calls are productive and friendly. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Having a single point of contact for all support tickets would be helpful, however, I believe this has largely been our experience. No other dislikes come to mind. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

I would strongly recommend even if there are cost effective alternatives, pricing is incredibly fair given the level and quality of service. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

Customizations within Acumatica that are specific to our processes and require a great level of depth. Review collected by and hosted on G2.com.

bruce c.

Small-Business (50 or fewer emp.)

6/30/2026

"Outstanding Customer Service — Immediate Response Times"

5/5

What do you like best about i-Tech Support, Inc.?

Customer service: response times to our needs are immediate. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

In my opinion, there is no downside to dealing with i-Tech. Review collected by and hosted on G2.com.

Erica F.

Small-Business (50 or fewer emp.)

11/11/2025

"Exceptional Support and Proactive Service"

5/5

What do you like best about i-Tech Support, Inc.?

What stands out to me is the support provided by each team member. Whenever we submit a ticket, it is addressed quickly and efficiently. The team is also proactive in helping us prevent future problems and is willing to discuss any upcoming upgrades that could help resolve potential issues. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

While it isn't excessively priced and the warranty is reasonable, it does represent an additional business expense. However, this is to be expected, and we haven't encountered any hidden fees, which has been a pleasant surprise. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

You can count on the support team to be there when you need them. While the process is to send any issues to the help desk email, over time you'll likely find yourself gravitating toward certain team members for specific topics or categories. Some of them have even become genuine friends. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

They have assisted us in developing more advanced reporting, allowing us to monitor existing inventory items that may be moving more slowly. Additionally, we are now able to track customer accounts more effectively, ensuring that no customers fall behind on their sales. We have also implemented an improved method for setting up our production schedule and managing production orders, which has enhanced traceability. Overall, this has enabled us to access more real-time data for tracking and accountability. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

6/30/2026

"Outstanding ERP Support — Keeps Our Systems Running Smoothly"

4.5/5

What do you like best about i-Tech Support, Inc.?

There knowledge of are ERP and the personal settings we have. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Depending on the classification of the ticket, can take a while to respond Review collected by and hosted on G2.com.

Jenna M.

Mid-Market (51-1000 emp.)

11/11/2025

"Lightning-Fast Support with a Personal Touch"

5/5

What do you like best about i-Tech Support, Inc.?

The response time is always very quick, which I really appreciate. I also like that when I email the help address, I end up working with the same people each time. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

The only problem I have is that when a coworker submits a help request, I am unable to follow up or view the status of that request. Review collected by and hosted on G2.com.

Geoffrey C.

Managing Director

Mid-Market (51-1000 emp.)

9/16/2025

"Excellent support"

5/5

What do you like best about i-Tech Support, Inc.?

Their support is timely and in most cases a solution is provided on the first attempt. This level of support saves many hours of research and testing. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

There is nothing to dislike, support is prompt Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

I-Tech is highly recommended Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

We have been a client of I-Tech since purchasing Acumatica in May 2019. During this time I-Tech has assisted us through implementation and continues to provide ongoing support. I-Tech provides support not only at a technical level but also with business issues. Being situated in the Cayman Islands, we have different business issues which I-Tech has been able to solve such as multiple currencies and importation of goods and associated costs. Review collected by and hosted on G2.com.

Dustin S.

IT Manager

Mid-Market (51-1000 emp.)

Originally submitted 8/28/2023

"An implementation partner you can trust"

5/5

What do you like best about i-Tech Support, Inc.?

I-Tech has helped us identify the right software solution for your needs. They continually work with us to customize the software to meet our specific requirements. They provide excellent training and support to our team so that they could use the software effectively. They are responsive to our questions and concerns throughout the implementation process. They went the extra mile to ensure that the implementation was successful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I don't have anything bad at all to say about i-Tech Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

11/13/2025

"Exceptional Support with Rapid Response Times"

5/5

What do you like best about i-Tech Support, Inc.?

Availability to get an in-person call/video conference is less than 24 hours to get an issue resolved or customization worked on. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I think any of our frustrations are ERP related and common to any new software, setup, and limitations. I do not have any problems with i-Tech. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

Know your company, industry, and software wants/dreams as you begin the process of setup and implementation. i-Tech can help you answer the questions that come up along the way. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

We have a lot of customizations and integrations with Acumatica and i-Tech has been patient with our team (and vendors) in setup, implementation, and ongoing support. Review collected by and hosted on G2.com.

Danielle M.

Business Operations Manager

Mid-Market (51-1000 emp.)

11/11/2025

"Exceptional Support and Expertise from the i-Tech Team"

5/5

What do you like best about i-Tech Support, Inc.?

The team at i-Tech are fantastic. They are knowledgeable, responsive, and extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I do not have any downsides to i-Tech, they are really great. Review collected by and hosted on G2.com.

Colin C.

Small-Business (50 or fewer emp.)

Originally submitted 11/12/2025

"Efficient Ticketing and Direct Contact Make Support a Breeze"

4/5

What do you like best about i-Tech Support, Inc.?

The ticketing system, along with the option for direct contact, offers clear transparency about the status of tickets. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

sometimes they have to file support ticket directly with Acumatica, however, resolutions are timely Review collected by and hosted on G2.com.