i-Tech Support, Inc. Reviews & Provider Details

Established in 1999, i-Tech is a Gold Certified Acumatica Cloud ERP Partner and a Managed Information Technology Service Provider (MSP). At i-Tech, we are business consultants who know software and technology. Our team includes experienced industry professionals, business leaders, MBA’s and CPA’s who take the time to fully understand your business, challenge you with industry best practices, and ensure your business gets the maximum benefit from Acumatica Cloud ERP. Our mission isn’t to sell software–it’s to win customers for life. By helping you achieve success, from the initial ERP implementation through each new phase of growth, we hope to earn a place as your trusted advisor and partner for the long haul.

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i-Tech Support

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i-Tech Support, Inc. Community

Languages Supported

English

Overview by

Robin Van Vranken

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i-Tech Support, Inc. Media

i-Tech Support, Inc. Demo - Bob Scott's Top 100 VARS

Bob Scott's ERP Global Insights lists i-Tech among Top 100 VARS in 2020, 2021, and 2022.

i-Tech Support, Inc. Demo - Bob Scotts VARS Stars

Bob Scott's ERP Global Insights lists i-Tech among VARS that contribute to the ERP Community in 2020 and in their latest report published spring of 2021.

i-Tech Support, Inc. Reviews (27)

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Erica F.

Small-Business (50 or fewer emp.)

11/11/2025

"Exceptional Support and Proactive Service"

5/5

What do you like best about i-Tech Support, Inc.?

What stands out to me is the support provided by each team member. Whenever we submit a ticket, it is addressed quickly and efficiently. The team is also proactive in helping us prevent future problems and is willing to discuss any upcoming upgrades that could help resolve potential issues. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

While it isn't excessively priced and the warranty is reasonable, it does represent an additional business expense. However, this is to be expected, and we haven't encountered any hidden fees, which has been a pleasant surprise. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

You can count on the support team to be there when you need them. While the process is to send any issues to the help desk email, over time you'll likely find yourself gravitating toward certain team members for specific topics or categories. Some of them have even become genuine friends. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

They have assisted us in developing more advanced reporting, allowing us to monitor existing inventory items that may be moving more slowly. Additionally, we are now able to track customer accounts more effectively, ensuring that no customers fall behind on their sales. We have also implemented an improved method for setting up our production schedule and managing production orders, which has enhanced traceability. Overall, this has enabled us to access more real-time data for tracking and accountability. Review collected by and hosted on G2.com.

Jenna M.

Mid-Market (51-1000 emp.)

11/11/2025

"Lightning-Fast Support with a Personal Touch"

5/5

What do you like best about i-Tech Support, Inc.?

The response time is always very quick, which I really appreciate. I also like that when I email the help address, I end up working with the same people each time. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

The only problem I have is that when a coworker submits a help request, I am unable to follow up or view the status of that request. Review collected by and hosted on G2.com.

Geoffrey C.

Managing Director

Mid-Market (51-1000 emp.)

9/16/2025

"Excellent support"

5/5

What do you like best about i-Tech Support, Inc.?

Their support is timely and in most cases a solution is provided on the first attempt. This level of support saves many hours of research and testing. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

There is nothing to dislike, support is prompt Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

I-Tech is highly recommended Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

We have been a client of I-Tech since purchasing Acumatica in May 2019. During this time I-Tech has assisted us through implementation and continues to provide ongoing support. I-Tech provides support not only at a technical level but also with business issues. Being situated in the Cayman Islands, we have different business issues which I-Tech has been able to solve such as multiple currencies and importation of goods and associated costs . Review collected by and hosted on G2.com.

Dustin S.

IT Manager

Mid-Market (51-1000 emp.)

8/28/2023

"An implementation partner you can trust"

5/5

What do you like best about i-Tech Support, Inc.?

I-Tech has helped us identify the right software solution for your needs.They continually work with us to customize the software to meet our specific requirements.

They provide excellen training and support to our team so that they could use the software effectively. They are responsive to our questions and concerns throughout the implementation process.

They went the extra mile to ensure that the implementation was successful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I don't have anything bad at all to say about i-Tech Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

11/13/2025

"Exceptional Support with Rapid Response Times"

5/5

What do you like best about i-Tech Support, Inc.?

Availability to get an in-person call/video conference is less than 24 hours to get an issue resolved or customization worked on. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I think any of our frustrations are ERP related and common to any new software, setup, and limitations. I do not have any problems with i-Tech. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

Know your company, industry, and software wants/dreams as you begin the process of setup and implementation. i-Tech can help you answer the questions that come up along the way. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

We have a lot of customizations and intergrations with Acumatica and i-Tech has been patient with our team (and vendors) in setup, implementation, and on-going support. Review collected by and hosted on G2.com.

Danielle M.

Mid-Market (51-1000 emp.)

11/11/2025

"Exceptional Support and Expertise from the i-Tech Team"

5/5

What do you like best about i-Tech Support, Inc.?

The team at i-Tech are fantastic. They are knowledgeable, responsive, and extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I do not have any downsides to i-Tech, they are really great. Review collected by and hosted on G2.com.

Colin C.

Small-Business (50 or fewer emp.)

11/12/2025

"Efficient Ticketing and Direct Contact Make Support a Breeze"

4/5

What do you like best about i-Tech Support, Inc.?

The ticketing system, along with the option for direct contact, offers clear transparency about the status of tickets. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

sometimes they have to file support ticket directly with Acumatica, however, resolutions are timely Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/11/2025

"Exceptional Training and Support That Empowers Our Team"

4/5

What do you like best about i-Tech Support, Inc.?

They did an excellent job of training us to do what we need to do in the system, so we can manage most things ourselves. When we run into an issue that we need their help with, they are incredibly responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

It can be an expensive hourly rate when you need assistance, but we typically have not needed to engage them too often for things we cannot handle ourselves. Review collected by and hosted on G2.com.

Dave S.

Controller

Mid-Market (51-1000 emp.)

9/12/2025

"Great Acumatica partner"

5/5

What do you like best about i-Tech Support, Inc.?

Very knowledgeable of Acumatica system and how to make company specific modifications. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

No complaints with i-Tech. Great Acumatica partner. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

My recommendation would be to use i-Tech as your partner if you are planning on using Acumatica. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech has help us make numerous modifications to the system that have helped is in the monitoring and operating of our company Review collected by and hosted on G2.com.

Alyson A.

Mid-Market (51-1000 emp.)

4/11/2025

"i-Tech"

5/5

What do you like best about i-Tech Support, Inc.?

They tailor their support to the knowledge level of the person they are working with to help problem solve when there are issues or brainstorm as part of the team when we are looking for creative solutions to our business needs. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I have not down-side to report regarding i-Tech. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

If you are looking for a supportive and informative partner to work alongside your team managing your ERP they should be in your finalist list. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech is our Partner for Acumatica (ERP) Support. They provide top-notch support and collaboration and feel like an extension of our business. Review collected by and hosted on G2.com.