# NexTec Group Reviews **Vendor:** NexTec Group **Category:** [Acumatica Channel Partners ](https://www.g2.com/categories/acumatica-channel-partners) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About NexTec Group NexTec Group is one of North America’s largest and most experienced technology consulting firms, specializing in industry-specific solutions for mid-sized organizations. For nearly 30 years, NexTec has been a trusted partner to businesses, delivering, implementing, and supporting the core Enterprise Resource Planning (ERP) and Business Intelligence (BI) solutions they need to scale and grow. With seasoned consultants from coast to coast, and a premium portfolio of innovative business management solutions including Acumatica and Sage X3, we help you get the most out of your technology investments. Our over 90% customer retention rate is a testament to the lasting, impactful relationships we build with our clients. ## NexTec Group Reviews ### 1. Nextec has consistently deliver value to our business with their Acumatica expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco C. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about NexTec Group?** Nextec has qualified personnel that is accessible to review and resolve issues through their support program. They also have expertise not only for just about all Acumatica's modules, but they also have business expertise for our industry, which allows them to provide comprehensive solutions to our needs. **What do you dislike about NexTec Group?** I do not see a downside. Their hourly rates may seem high, but the support services program and the quality of their work are totally worth it. **Recommendations to others considering NexTec Group:** If you are looking for an Acumatica partner to do your implementation, Nextec is the way to go period. Just make sure they assign resources with expertise in your industry and that they bring Acumatica into the project mix for Quality Assurance during implementation. I say this because Acumatica is a very powerful product that is constantly evolving, and features and capabilities are added twice a year. because of this, it's important to include Acumatica to ensure your installation is being configured with the latest best practices available with their software. **What problems is NexTec Group solving and how is that benefiting you?** In addition to implementation services, Nextec provides technical guidance and support services for Acumatica **Official Response from Mark Pileski:** > Thank you, Francisco, for your kind words and positive feedback. We are thrilled to hear that our team has consistently delivered value to your business with our Acumatica ERP product knowledge and industry expertise. We always strive to be a strategic partner to our clients and deliver high-quality work. We appreciate your understanding of the long-term value we bring, and are grateful for the trust you place in us. ### 2. Knowledgeable, Hard Working and Trustworthy **Rating:** 5.0/5.0 stars **Reviewed by:** Erin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about NexTec Group?** NexTec is very quick at responding to any issues or support needs as well as bringing back more than one option for any answers or guidance we need. Their interactive support site is very useful! **What do you dislike about NexTec Group?** I wouldn't characterize anything as being a downside. **Recommendations to others considering NexTec Group:** The entire NexTec team is very supportive and knowledgeable. They care about their clients and always want to provide the best solution. **What problems is NexTec Group solving and how is that benefiting you?** NexTec has and is assisting in streamlining our processes and helping to come up with the most efficient ways to collectively use our system amongst all departments **Official Response from Mark Pileski:** > Thank you, Erin, for your positive feedback. We are thrilled to hear that you find our team supportive and knowledgeable, and that the interactive support you have received via our site has been useful to you. And thank you for highlighting our efforts in helping you streamline business processes to make them more efficient. Many thanks for trusting NexTec Group with your ERP needs. We look forward to continuing to provide solutions that work for your business. ### 3. Project manager for ERP implementation and mechanical engineer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about NexTec Group?** Our project implementor was great to work with and continues to be an asset. **What do you dislike about NexTec Group?** I would say their developers are good but I would like to see a few more on staff to keep continous improvement projects moving. **Recommendations to others considering NexTec Group:** I would recommend Nextec to anyone looking to implement Acumatica. Our project manager through nextec was knowledgable and great to work with, we implemented in 9 months. Nextec has an array of support options post go live that we have leaned on to keep up to date and continuous improvment. **What problems is NexTec Group solving and how is that benefiting you?** They helped us implement Acumatica for our ERP solution and support it after go-live. **Official Response from Mark Pileski:** > Thank you for choosing NexTec Group as your Acumatica ERP implementation partner, and for your recommendation! We appreciate your feedback and will take your suggestion for additional development resources into consideration as we scale our team . As one of the largest Acumatica partners in North America, it's always a challenge hiring talented people fast enough to keep pace with our growing customer base. In today’s competitive recruiting environment, this is especially true for developers. We hear you and we’re on it. If you feel like you’re not getting the attention you need or would like to discuss this further, please feel free to reach out to your Customer Account Manager or any senior staff at NexTec. We are committed to providing excellent service and support as we work together to continuously improve your Acumatica Cloud ERP system. ### 4. Acumatica System Integrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about NexTec Group?** Expertise in Acumatica , Skill sets they have around ERP implementations **What do you dislike about NexTec Group?** Customer Service , sometimes each SME is assigned to multiple clients with different implementations which puts them in a very tight timelines and juggling between multiple scenarios. It does impact customer interactions and quality of implementation. **Recommendations to others considering NexTec Group:** Have them document all the work they do with respect to configurations and setups and the change made post CRP/Go-Live **What problems is NexTec Group solving and how is that benefiting you?** NexTec was the system integrator for Acumatica implementation. **Official Response from Mark Pileski:** > Thank you for your feedback. We are pleased to hear that you appreciate our expertise in implementing Acumatica ERP. We understand your concerns about customer service and the impact of tight timelines on customer interactions. We will take your recommendations into account to work to enhance our documentation and service quality. If you feel like you’re not getting the attention you need or would like to discuss this further, please feel free to reach out to your Customer Account Manager or any senior staff at NexTec. ### 5. In the group they have the expertise we need to facilitate any problems we encounter **Rating:** 5.0/5.0 stars **Reviewed by:** Somari D. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about NexTec Group?** It is easy to contect NexTec and depending on the urgency we assign to the situation, they make our request a priority. We have found the NexTec group to be very competent and a pleasure to work with. **What do you dislike about NexTec Group?** We understand that not all employees are equally capable on all fields, but where there have been a concern or two in the past, we did manage to get better resources in a timely manner. **Recommendations to others considering NexTec Group:** Back when X3 users were still able to meet in person, we have heard some horror stories from support through other companies and we can honestly say we have alwasy been happy that NexTec is our support partner for Sage X3. They have had some personnel turnover over the 10 plus years we have been working with them, but the same core group is still part of our support team, and they know our business very well. **What problems is NexTec Group solving and how is that benefiting you?** From implementation, to patch upgrades and helping with changing secutiry needs, NexTec has always been able to help us in a timely manner. NexTec has assisted us with unusual transactions and solving errors. They have also helped with suggesting and implementing add-in functions when our needs changed. **Official Response from Mark Pileski:** > Thank you for your positive feedback, Somari. We are thrilled to hear that you find NexTec responsive to your company's needs. It's great to know that our team's expertise has been beneficial to your operations, and we appreciate your comments regarding individual employee capabilities. We are committed to providing the best ERP consulting resources to support your business long-term. If you ever have an issue with the quality of service you're receiving from our team, or need further assistance, please don't hesitate to reach out to your NexTec Customer Account Manager or anyone on our team. We look forward to continuing to support your Sage X3 implementation. ### 6. Nextec Is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about NexTec Group?** Nextec is very structured and has a clear plan on what they are going to do. When upgrading our system, there was a clear plan that they followed that made it very easy on our part to succeed. **What do you dislike about NexTec Group?** If you don't have any knowledge of the system to make the little changes, the expenses of using them could get pretty high quickly. They don't hide the cost and spring it on you, you are told right up front what things cost. **Recommendations to others considering NexTec Group:** Nextec is a great partner for us. We enjoy the clear plan and structure that is their process makes it easy to make the changes that we require. **What problems is NexTec Group solving and how is that benefiting you?** Nextec does the work of upgrading our system as well as other projects of altering the software to track data that we are interested in. **Official Response from Mark Pileski:** > Thank you for sharing your positive experience with NexTec Group! We're thrilled to hear that you appreciate our structured ERP implementation approach and clear planning process. We understand your concern about the cost of system changes and upgrades. We always strive to be transparent about costs upfront to avoid any surprises. If you ever need assistance with making changes to your ERP system or have any questions about our services, please don't hesitate to reach out to your NexTec Customer Account Manager. Thank you for choosing NexTec as your partner, and we look forward to continuing to support your business management software needs. ### 7. Overpromise, Underdeliver **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about NexTec Group?** Some of the employees at NexTec are very knowledgeable, but if your project's timeline gets extended, they've already committed those resources to other customers. **What do you dislike about NexTec Group?** Their sales team promises the moon and does not deliver. We had several instances where we asked specific questions "Can Sage X3 do ____?" And they said, "Absolutely!" Then, after we signed on the dotted line and put down deposits, the implementation team said, "Yeah, no we can't do that. We could MAYBE make it work with custom programming, but that's extra. Oh, and by the way, every time you patch up, it's going to be a pain and we'll have to charge you extra to revise your coding." Unbelievable. They did not provide a solid list of ongoing system maintenance processes post GO-LIVE. NexTec did not communicate effectively internally and certain processes were missed with significant costing implications. Also, the post GO-LIVE teams created more havoc than they solved. Over budget, very disappointed. We've since moved on to another consultant group. **Recommendations to others considering NexTec Group:** If your setup is VERY BASIC, maybe you could go with NexTec. However, if you have a complicated company, there are other consultants much better suited for your needs. **What problems is NexTec Group solving and how is that benefiting you?** ERP implementation of Sage X3 **Official Response from Mark Pileski:** > Thank you for sharing your concerns. We sincerely apologize for the challenges you faced during your ERP implementation. We take your feedback seriously and will work to address these issues internally to ensure a better experience for our customers in the future. While it’s never easy to hear negative feedback from a customer, we need to hear it, otherwise we can’t improve. We appreciate the opportunity to learn and grow from your feedback. We would like to follow up with you to better understand and address your concerns. Please reach out to your NexTec Customer Account Manager, our founders, or anyone on our senior leadership team. We would welcome the chance to make things right. ### 8. NexTec provides great support for Sage X3 **Rating:** 5.0/5.0 stars **Reviewed by:** Dave C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about NexTec Group?** They're very knowledgeable about the product, they're very timely in responding to our needs and they're always easy to work with. **What do you dislike about NexTec Group?** Their consultants are located worldwide so time zone differences are sometimes an issue. And they don't have a presence in the city where we are located which would be an added benefit. But, these are minor considerations. **Recommendations to others considering NexTec Group:** Give them an opportunity... I don't think you'll be disappointed. **What problems is NexTec Group solving and how is that benefiting you?** Our Sage X3 ERP system is our primary system for managing our business. NexTec supports us with using X3 and helps us utilize the software to its fullest potential. **Official Response from Mark Pileski:** > Thank you, Dave, for sharing your positive experience with NexTec Group! We're thrilled to hear that our team's knowledge, responsiveness, and ease of collaboration have made a positive impact on your business. We understand the challenges posed by time zone differences and we appreciate your feedback. We are continuously working to improve our services and expand our reach to better serve our clients. If you have any specific concerns or if there's anything else we can assist you with, please don't hesitate to reach out to your NexTec Customer Account Manager or anyone on our team. Your satisfaction is our top priority, and we look forward to continuing to support you in maximizing the long-term benefits of your Sage X3 ERP system. ### 9. Very professional. Very thorough. **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Sr Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about NexTec Group?** They take the time to understand our requirements and are able to provide solutions that are frequently better than our initial request. They have a variety of skill sets to enable them to work on a wide range of requests. **What do you dislike about NexTec Group?** Due to backlogs on Nextec's side, unscheduled project work can take a few days to start. **Recommendations to others considering NexTec Group:** Find a partner that has the depth to understand the Sage X3 environment, your business, and how to make the two meet your business needs. And has the functional and technical expertise to maintain and enhance your ERP. **What problems is NexTec Group solving and how is that benefiting you?** Nextec provides full support for Sage X3 customers. From initial planning and installation through to ongoing support and customizations. They are able to tailor the Sage X3 environment to meet specific needs. **Official Response from Mark Pileski:** > David W., thank you so much for your feedback! We are thrilled to hear that you appreciate our thorough, professional approach and diverse skill sets. Your recommendation to find a partner with deep expertise in Sage X3 and the ability to tailor solutions to specific business needs is spot on. As one of the largest and most experienced Sage X3 consulting teams in North America, we pride ourselves on providing top-notch support and customizations to ensure your ERP system meets your requirements. We apologize for any delays in starting unscheduled projects and are actively working to improve response times for all our customers. If you have any specific concerns or would like us to follow up on any ongoing projects, please feel free to reach out to your NexTec Customer Account Manager. Thank you for choosing NexTec Group! ### 10. Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about NexTec Group?** I appreciate the customer service. Everyone we have dealt with has been knowledgable and helpful. When we inquire about different products or add-ons, they give honest advice whether they would be a good fit for our organization. They have saved us money by helping us uncover services that we didn't need. **What do you dislike about NexTec Group?** I don't have any dislikes. We've had only good experiences so far. **Recommendations to others considering NexTec Group:** We interviewed multiple software partners. Ultimately we thought that NexTec was the right fit for our organization, and our decision has been reaffirmed over the two years we've been with them. **What problems is NexTec Group solving and how is that benefiting you?** We came to NexTec after a bad implementation with a different partner. NexTec has been very helpful in getting us up and running smoothly. They have assisted us with several issues, and we've been very pleased with the service. **Official Response from Mark Pileski:** > Thank you, Kimberly S., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team has been knowledgeable, helpful, and provided honest advice to help your organization save money on unnecessary services over the past two years. Like you, a lot of our customers come to us after having a bad experience with another ERP implementation partner. We look forward to continuing to support your company’s long-term success. ### 11. My experience working with the fine folks at NexTec **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about NexTec Group?** The group is friendly and very accessible. I feel as if we are partners together. NexTec is committed to our satisfaction **What do you dislike about NexTec Group?** No real downsides I can think of. They have been extremely supportive to achieving our goals with our ERP system. **Recommendations to others considering NexTec Group:** You would be well served if you partnered with NexTec. I have been involved with 2 other companies in the past that supported Microsoft Dynamics. Despite being larger than NexTec, they didn't offer anything close to the client service we have received with NexTec. **What problems is NexTec Group solving and how is that benefiting you?** NexTec is our go-to whenever we have a question or run into a problem using our ERP software. They provide rapid-fire support for day to day issues as well as custom solutions for future development. **Official Response from Mark Pileski:** > Thank you, David F., for your kind words. We are thrilled to hear that you find our team friendly, accessible, and committed to your satisfaction. We always strive to put our customers first, and we are delighted to be your trusted partner in supporting your ERP system and business goals. Thank you for choosing NexTec Group! ### 12. An Excellent Partner and Support Group **Rating:** 5.0/5.0 stars **Reviewed by:** Tinisee H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about NexTec Group?** What I like most about NexTec is how knowledgeable and helpful the team is when it comes to providing support to our business. **What do you dislike about NexTec Group?** There has never been a reason to doubt or dislike NexTec Group for the services they provided to our company. **Recommendations to others considering NexTec Group:** I would highly recommend NexTec Group to any company out there. **What problems is NexTec Group solving and how is that benefiting you?** NexTec has been a partner in many ways, including helping us make the necessary decisions for our ERP system, providing support when and where needed, and providing training to our staff to help us be more efficient in our day-to-day tasks. **Official Response from Mark Pileski:** > Thank you, Tinisee H., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team's knowledge and support have been valuable to your business. We appreciate your recommendation and are delighted to be a helpful partner in your ERP software decisions, support needs, and staff training. If you have questions or need assistance, please don't hesitate to reach out to your NexTec Customer Account Manager. We look forward to continuing to support your business. ### 13. Nextec Review **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about NexTec Group?** They seem to have access to a strong pool of talent that is helpful and knowledgeable about the software we use. **What do you dislike about NexTec Group?** No real downside that I see. The only thing I do not like is more related to the Acumatica software and company than any complaints I have about Nextec directly. **Recommendations to others considering NexTec Group:** Definitely a group you want to consider for your software implementation and support needs. **What problems is NexTec Group solving and how is that benefiting you?** Nextec assisted us with training and implentation of inquiries that we use regularly to assess the profitability of our business at both a high and granular level. **Official Response from Mark Pileski:** > Thank you, Garrett S., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team's talent and knowledge have been helpful to you. We appreciate your feedback and are glad to have been able to assist you with the training and implementation of inquiries for assessing your business profitability. If you have any further questions or need assistance with your Acumatica ERP software or any other support needs, please feel free to reach out to your Customer Account Manager. We are here to help. ### 14. Large and Experienced Personnel with Frequent and Detailed Billing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about NexTec Group?** We have been most satisfied with the level of staff expertise. Rarely are issues encountered that are beyond their ability. On the one occasion we encountered such an issue, NexTec seems to carry enough weight with Acumatica to merit expedited assistance. **What do you dislike about NexTec Group?** Compared to our initial VAR, I haven't found a single point of regret. **Recommendations to others considering NexTec Group:** Ask to see the competitor's Support Portal. Ask them how many people will comprise the point of contact (we have a single point of contact with NexTec who is persistently available) and how many experts that point of contact has available for support. Lastly, ask the competitor how frequently they bill for support. Monthly sounds great until you're trying to remember the validity of support charges from three and a half weeks ago. **What problems is NexTec Group solving and how is that benefiting you?** NexTec has a broad-based and experienced staff that can adeptly field most Acumatica issues. Problems are addressed rapidly through their Support Portal with functionality that permits complete description of the issues at hand. Billing for support is fair and detailed and submitted weekly so that we easily recall issues addressed. **Official Response from Mark Pileski:** > Thank you so much for sharing your experience with NexTec Group! We appreciate your positive feedback on our Support Portal and billing process, and your excellent advice to other companies on what to look for when choosing an Acumatica implementation partner. As a gold-certified Acumatica partner, we work closely with the Acumatica team to quickly resolve any issues and ensure our customers’ long-term success. Thank you for choosing NexTec! ### 15. Excellence System Resources **Rating:** 4.0/5.0 stars **Reviewed by:** Cynthia V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about NexTec Group?** The knowledge of the resources that help us with issues and also any major projects. **What do you dislike about NexTec Group?** At times, the response time for tickets. Also, the invoicing process. Contractors hours are added weekly, and sometimes inseperate invoices. this becomes a challange for our team with our finance team. **Recommendations to others considering NexTec Group:** If you wannt resources that have knowlegde on ERPs, especially Sage X3, this is the team for you. **What problems is NexTec Group solving and how is that benefiting you?** Nextec supports our day-to-day ERP process as well as customizations. This helps us with efficiencies throughout our organization. **Official Response from Mark Pileski:** > Thank you, Cynthia V., for sharing your feedback with us. Your recommendation means a lot to us, and we are glad to hear that your ERP implementation and customizations have brought new efficiencies across your organization. We apologize for any delays in support ticket responses and the challenges your finance team is having with the invoicing process. Many of our customers prefer weekly billing for ERP consulting services and support, as it allows them to validate and stay on top of project costs. We would like to discuss this issue with you in more detail. Please reach out to your NexTec Customer Account Manager or any senior member of your NexTec team. We are committed to ensuring you have a positive experience. Thank you again for choosing NexTec Group! ### 16. Excellent Acumatica VAR **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan N. | SVP Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about NexTec Group?** Excllent talent, responsive to our needs, very knowledgeable. **What do you dislike about NexTec Group?** Like all consultants, you get charged for everything. Expect to get a bill for someone to update an email, etc. Can get very costly **Recommendations to others considering NexTec Group:** If you are looking for a VAR to support you on Acumatica, I would seriously consider them. They have great talent and we work with on-shore people at all times, making it much easier to communicate. **What problems is NexTec Group solving and how is that benefiting you?** NexTec saved us from a horrible Acumatica VAR. They came in, fixed a bunch of our problems, and transitioned us to new (faster) environment **Official Response from Mark Pileski:** > Ryan N., thank you for choosing NexTec as your Acumatica VAR and implementation partner, and for your recommendation. We are beyond thrilled to hear that you find our team talented, responsive, and knowledgeable. We understand your concern about ERP consulting fees and appreciate your feedback. We always strive to provide excellent value to our clients and to be upfront and transparent about fees. If you have specific concerns or want to discuss this further, please contact your Customer Account Manager. We are committed to delivering exceptional service and look forward to continuing to support your ERP and business management needs. ### 17. Love my Nextec Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about NexTec Group?** Luis, Michel, and Natasha are the dynamic trio! They make sure all of my initatives and projects run smoothly and quickly take action when needed. **What do you dislike about NexTec Group?** At times, i have felt there has been a disconnect when coordinating with the individual consultants. **Recommendations to others considering NexTec Group:** If you are looking for a one stop shop when it comes to implementing, managing, and developing your ERP solution to fit your organization's needs, Nextec is the way to go.l **What problems is NexTec Group solving and how is that benefiting you?** The consultants and PM's are very knowledgeable and accommadating. THey have helped walk me through many processes and helped me stategize better ways to complete unique business processes. **Official Response from Mark Pileski:** > Thank you for your positive review! We are thrilled to hear that Luis, Michel, and Natasha have been providing you with top-notch service and have passed along your feedback to them. We apologize for any disconnect you have experienced when coordinating with individual consultants and will address this internally to ensure a better experience in the future. If you have any specific instances that you would like us to look into, please feel free to reach out to your Customer Account Manager or any senior manager at NexTec. We are committed to providing you with the best service possible, and your feedback is invaluable to us. Thank you for choosing NexTec Group for your ERP needs! ### 18. Great Service and Knowldgeable Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about NexTec Group?** They have staff members that actually worked for Sage and they know the product inside and out. **What do you dislike about NexTec Group?** They are busy so sometimes I have to wait a little bit to get some help. Although, they are very good about providing assitance quickly if I mark a ticket as urgent. **What problems is NexTec Group solving and how is that benefiting you?** Nextec has solved many problems for us. The nature of the problems touch all reas of the system so it is difficult to name them all. They range from Accounting issues to Work Flow to System Updates and import/export functions. The whole gammet really. **Official Response from Mark Pileski:** > Thank you for sharing your positive experience with our team! We are delighted to hear that their hands-on knowledge of Sage X3 has been of beneficial to you in solving a wide variety of issues that impact all areas of your business. We understand that wait times can be frustrating, and we are continuously working to improve our response times. We are committed to providing prompt and efficient support to all our customers. If you have any further concerns, please feel free to contact your Customer Account Manager or any senior manager at NexTec. Thank you for choosing NexTec Group! ### 19. Awesome technical support team **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanni (Gio) F. | Data Engineer | BI Professional | ERP | .NET Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about NexTec Group?** They have changed the approach to classifying the customers' priorities, which is great. **What do you dislike about NexTec Group?** I haven't experienced any downside with the support. **What problems is NexTec Group solving and how is that benefiting you?** The level of commitment from the Tech Support Team is awe-inspiring. They are fully compromised with day-to-day operations regardless of the time and the technical issues we face. **Official Response from Mark Pileski:** > Thank you, Giovanni, for your positive feedback! We are thrilled to hear that you are pleased with our technical support team and the way we prioritize our customers' ERP needs. We are committed to providing exceptional service and support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to your NexTec Customer Account Manager. We appreciate your business and look forward to continuing to serve you. ### 20. Working with NexTec since 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Ken R. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about NexTec Group?** The knowledge and expertise they provide us while learning a new ERP system. **What do you dislike about NexTec Group?** I don't have any dislikes of NexTec as a group. **What problems is NexTec Group solving and how is that benefiting you?** Kurt is always providing us with business solutions for every new scenario or addition we try. **Official Response from Mark Pileski:** > Thank you, Ken R., for taking the time to share your positive experience with NexTec Group! I’ve passed along your feedback to Kurt. We look forward to continuing to support your company’s growth and helping you implement the right business solutions and ERP additions for your evolving needs. ### 21. They are helpful and provide extensive solutions but can be expensive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about NexTec Group?** I can easily speak to someone over the phone online video chat **What do you dislike about NexTec Group?** Will at times need to reiterate the request. Development of projects can be expensive **Recommendations to others considering NexTec Group:** Be sure to request a session to be sure to cover the scope of your project before work is started **What problems is NexTec Group solving and how is that benefiting you?** Nextec solves many customizations for our ERP **Official Response from Mark Pileski:** > Thank you for sharing your feedback with us. We're glad to hear that you find our team helpful and easy to reach via phone or video chat. We understand your concern about the development costs associated with customizing your ERP system and the need to reiterate requests at times. We always strive to improve our consulting processes and service delivery to ensure the best experience for our customers. Your recommendation about clearly communicating the scope of the project is valuable and we will work to enhance our communication. If you have any further feedback or need assistance with your ERP customizations, please feel free to reach out to your Customer Account Manager or any senior manager at NexTec. We appreciate your business and look forward to serving you better in the future. ### 22. ACM support from NexTec **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about NexTec Group?** Responsiveness. And why is it asking more? **What do you dislike about NexTec Group?** Not internal to my organization. And why it is asking more? **What problems is NexTec Group solving and how is that benefiting you?** SFTP connections to various applications. Troubleshooting ACM matters. **Official Response from Mark Pileski:** > Thank you for sharing your feedback! We are thrilled to hear that you appreciate our team's responsiveness. If you need assistance, please feel free to reach out any time to your NexTec Customer Account Manager. We are here to help! - [View NexTec Group pricing details and edition comparison](https://www.g2.com/products/nextec-group/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A15%3A45+-0500&secure%5Bsession_id%5D=c11d3da8-87d4-44d2-bfea-a6e788fed531&secure%5Btoken%5D=fd83da9dd922d8e648c2a9ed99ebade06f817a45f25b8c3ca1d23ba205790bb4&format=llm_user) ## NexTec Group Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top NexTec Group Alternatives - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (200 reviews) - [ETHOSystems](https://www.g2.com/products/ethosystems/reviews) - 4.9/5.0 (141 reviews) - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews)