--- title: HubSpot Service Hub Reviews meta_title: 'HubSpot Service Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2920 reviews by the users' company size, role or industry to find out how HubSpot Service Hub works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2920 scale: '5' date_modified: '2026-08-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HubSpot Service Hub Reviews **Vendor:** HubSpot **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,920 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About HubSpot Service Hub Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. ## HubSpot Service Hub Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **ease of use** of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly. (325 reviews) - Users love the **seamless integration of features** in HubSpot Service Hub, enhancing communication and accessibility of insights. (214 reviews) - Users highly value the **responsive customer support** of HubSpot Service Hub, ensuring quick assistance for any inquiries. (170 reviews) - Users appreciate the **efficiency** of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively. (155 reviews) - Users appreciate the **convenient ticketing system** of HubSpot Service Hub, efficiently managing all customer interactions in one place. (147 reviews) - Users appreciate the **user-friendly ticketing management** of HubSpot Service Hub, enhancing efficiency and customer satisfaction. (135 reviews) - Automation (125 reviews) - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their experience and efficiency. (123 reviews) - Integrations (119 reviews) - Intuitive (94 reviews) **What users dislike:** - Users find **missing features** in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans. (117 reviews) - Users find **limited customization** in contacts and reporting features, hindering their ability to effectively manage multiple properties. (93 reviews) - Users feel the **limited features** of HubSpot Service Hub hinder customization and efficiency in their workflows. (88 reviews) - Users report a **lack of features** in HubSpot Service Hub, hindering usability and cross-team collaboration. (75 reviews) - Users face **limited email processing options** and struggle with ticket management inefficiencies in HubSpot Service Hub. (75 reviews) - Users experience **ticketing issues** due to limited merging features and slower response times compared to other helpdesk solutions. (72 reviews) - Limitations (64 reviews) - Users find the **learning curve steep** , as navigating HubSpot's features can be challenging without prior knowledge. (61 reviews) - Users struggle with the **ticketing system issues** in HubSpot Service Hub, affecting efficiency and notification management. (58 reviews) - Expensive (56 reviews) ## HubSpot Service Hub Reviews ### 1. Hubspot can be messy, but the customizability saves it **Rating:** 4.5/5.0 stars **Reviewed by:** Allyson B. | Customer Success Team Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** The service hub allows us to see a lot of what we need right there, all together **What do you dislike about HubSpot Service Hub?** Sometimes it can be a bit clunky and not very intuitive **What problems is HubSpot Service Hub solving and how is that benefiting you?** It allows us to keep our service conversations in our CRM, rather than having different systems. ### 2. Hubspot has helped us organize our small company and given us time back! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 21, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** They are constantly updating and have made a lot of the features more user-friendly. Some notable improvements are in workflows and CTAs. **What do you dislike about HubSpot Service Hub?** I have found that with all of the updates, there have been more bugs and features having downtime than in the past. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is helping us organize our customers, and track deals. We now have a self-serve knowledge base for customers with built-in user analytics. ### 3. Service Hub **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Service Hub really jumped up on the list for me ever since the release of the Help Desk. It provides an all-in- one place for teams to reply to inquiries in a simplified way. Previously, the conversations inbox was confusing to manage with the messages and tickets separately. **What do you dislike about HubSpot Service Hub?** Some of the tools are in need of an upgrade. For example, the knowledge base has very limited customization and isn’t as built out as some of the other tools and hubs as others. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It provides a unified space for teams and from different channels to manage all of their open tickets ### 4. It’s been wonderful. A seriously powerful tool that allows me to support my team in the field. **Rating:** 4.5/5.0 stars **Reviewed by:** Travis M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** I love the ease of use. The ability to collect data from tickets, then create peojects to better support the field has made a big difference to our company. **What do you dislike about HubSpot Service Hub?** Can’t see if other folks are on the same ticket in real time. Knowledge base customization could use a revamp **What problems is HubSpot Service Hub solving and how is that benefiting you?** Support tickets. Allows me to quickly support our 600 after school care programs. ### 5. Great for Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** One of my favorite features is the calendar integration, which I use daily. It’s incredibly intuitive and helps streamline scheduling with both internal teams and customers. **What do you dislike about HubSpot Service Hub?** So far, I haven’t encountered any feature that feels unnecessary or unhelpful to my role. Everything I’ve used runs smoothly, and I find the interface to be user-friendly. Most of the buttons and tools are self-explanatory, which really shortens the learning curve **What problems is HubSpot Service Hub solving and how is that benefiting you?** The automated messages that go out with calendar invites or follow-ups save me time and ensure that nothing falls through the cracks. I also appreciate how the platform keeps everything centralized—it's easy to track tickets, conversations, and tasks all in one place, which makes my day-to-day workflow more efficient. ### 6. Managing multiple ticket pipelines for different teams **Rating:** 5.0/5.0 stars **Reviewed by:** Evan H. | HubSpot Associate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** I love the kanban view that allows us to see where tickets are in the pipeline visually. I love how you can customize and automate with workflows. **What do you dislike about HubSpot Service Hub?** Sometimes I want to differentiate my tickets more in the visual view. Having more ticket tag options would be great. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Keeping track of all of our tickets and drilling down data related to ticket owners. ### 7. Best Smart CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Simon V. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Easy collaboration and tracking on support tickets. Fully integrated with my partner portal so they can also submit and follow up on tickets **What do you dislike about HubSpot Service Hub?** There is no plug and play integration with asana or jira but that makes sense tbh, just had to type 40 characters to continue **What problems is HubSpot Service Hub solving and how is that benefiting you?** live chat on our website, better integrated than intercom which we use on our app ### 8. I absolutely love creating content through Hubspot. **Rating:** 5.0/5.0 stars **Reviewed by:** Rina K. | Knowledge Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2025 **What do you like best about HubSpot Service Hub?** I use Hubspot's Service Hub for our Internal and External Knowledge Base. I love how easy it is to use and navigate through it. The features for typography and content in general are extremely helpful and easy to use. **What do you dislike about HubSpot Service Hub?** There is currently nothing I dislike about Hubspot Service Hub. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We have created our knowledge base from scratch using Hubspot. This has been extremely helpful to our company, who now uses Hubspot's Knowledge Base feature as a single source of truth. ### 9. I use HubSpot to track deals and manage customer interactions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** What I like best about HubSpot Service Hub is its user-friendly interface and how easily it centralizes customer support, ticketing, and communication in one place. **What do you dislike about HubSpot Service Hub?** What I dislike about HubSpot Service Hub is that some features, like advanced reporting and automation, are only available on higher-tier plans. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps streamline customer support by centralizing tickets, conversations, and customer data in one place. This improves response time, enhances collaboration across teams, and ensures a better overall customer experience. ### 10. HubSpot service review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 29, 2025 **What do you like best about HubSpot Service Hub?** Easy to use service hub, easy to associate so many different record types all from one view. Love the ability to add custom properties and have them interact across records. **What do you dislike about HubSpot Service Hub?** I wish the integrations with other products like mix panel were better. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Helps us solve problems for our clients efficiently, it helps us track our usage, support, and on-boarding data all in one place. ### 11. Favorite hub **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben S. | Head of Customer Success, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** Smooth handling of support tickets, easy to keep track of statuses etc and super nice to have it in the middle of all or other customer data **What do you dislike about HubSpot Service Hub?** While working with a developer team, it’s a bit hard to escalate tickets to other systems and keep track of statuses etc. using the atlassian integrator **What problems is HubSpot Service Hub solving and how is that benefiting you?** Really ease the work of supporting our clients ### 12. quick effective tidy **Rating:** 4.5/5.0 stars **Reviewed by:** Daniele M. | SALES ASSOCIATE, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** IT IS A VERY FAST AND PRECISE SYSTEM I ABSOLUTELY RECOMMEND IT **What do you dislike about HubSpot Service Hub?** TOO MANY PERIODIC IDENTITY CHECKS They can slow down the usage process **What problems is HubSpot Service Hub solving and how is that benefiting you?** I can have all the information of all company patients, in Italy and abroad, in real time ### 13. Technical support executive **Rating:** 3.5/5.0 stars **Reviewed by:** Prasad i. | Technical support executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2025 **What do you like best about HubSpot Service Hub?** Different filter options for searching tickets **What do you dislike about HubSpot Service Hub?** It has minimum views than other softwares **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot helps to keep our data stored in secure manner, and saves our time ### 14. Service Hub Review **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett F. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** I like how it seamless it works with the other areas in hubspot to make service teams more integrated with sales and marketing. **What do you dislike about HubSpot Service Hub?** It is the most different in appearance to the other hubs. The other hubs seem more consistent across the displays. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is keeping service team members in the forefront and allowing us to make the appropriate business changes. ### 15. HubSpot Keeps Projects and Teams Perfectly Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 25, 2025 **What do you like best about HubSpot Service Hub?** Appreciate not having to switch between multiple disconnected apps to manage different aspects of customer interaction. The platform unifies a company's entire front office. **What do you dislike about HubSpot Service Hub?** The initial setup can be difficult and require planning and time. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The platform provides a shared inbox that aggregates all customer communications, from email to live chat, into a single, organized view. An intelligent ticketing system ensures every request is logged, tracked, and automatically routed to the right agent. ### 16. New Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Carson G. | Marketing & Executive Projects Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** The service hub team is extremely informative and welcoming of new potential customers. As a team of one this can be slightly overwhelming but they did an excellent job. **What do you dislike about HubSpot Service Hub?** They had a longer line but I believe I may have come at a busy time. **What problems is HubSpot Service Hub solving and how is that benefiting you?** How I can best benefit my team by utilizing features I haven’t in the past. ### 17. Reliable and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rajan Y. | Technical support engneer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** Anyone can use easily. It is reliable for us, we use it daily for customer interaction, easy to manage workflow management. **What do you dislike about HubSpot Service Hub?** I used it for a live chat, call and created an asset, and made a ticket in CRM . it very helpful and user-friendly **What problems is HubSpot Service Hub solving and how is that benefiting you?** I am using last 2 years did not get any issue with hus spot service .it is good there is not issue with hubspot service ### 18. Decent tool for ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 08, 2025 **What do you like best about HubSpot Service Hub?** Honestly it’s pretty easy to use once you get the hang of it, the ticketing system helps keeps things organize and I really like the automation features, it saves my time **What do you dislike about HubSpot Service Hub?** nothing to be disliked tbh, fair features at this price point **What problems is HubSpot Service Hub solving and how is that benefiting you?** the automation has been a huge timesaver specially for repetitive tasks like sending follow up emails & assigning tickets to the right team members , very helpful. I must say ### 19. All In One **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Customer Service Team Lead, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Feedback surveys are easy to use and easy to implement. I use it nearly daily **What do you dislike about HubSpot Service Hub?** Could have more places to put 'not applicable' options. Dashboard is a little cluttered **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customer feedback surveys, customer support tickets, shared inboxes, general messaging. ### 20. Great support tool. **Rating:** 4.5/5.0 stars **Reviewed by:** ARUP D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 27, 2025 **What do you like best about HubSpot Service Hub?** I like how easy it is to use. The interface ia clean and everything feels connected, emails, chats and tickets all in one place. **What do you dislike about HubSpot Service Hub?** While it's a great tool overall, there's a bit of learning curve if you're new to HubSpot in general. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It's helping us to stay on top of customer support. Before, things were getting lost in long email threads or team handoffs. Now, things are pretty organized, like tickets, conversations, tasks, all in ome dashboard. ### 21. Feature-rich but with a moderately steep learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** August 2025: A new feature when importing contacts is that you can correct errors right in the import dialog; no need to correct and re-upload a .csv file. **What do you dislike about HubSpot Service Hub?** Keep working on the still too-steep learning curve. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We've been able to set up keyword based chatflows to surface answers to common questions—without the need for our staff to interact with those tickets directly. ### 22. My department primarily engages with the Service Hub for ticket management and customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Ticket pipeline and status tracking creates visual pipelines to help track the entire lifecycle of a ticket—from submission to closure. Internal communication features allows team members to collaborate within the ticket. Also, it helps maintain a centralized record of all updates, discussions, and decisions for accountability. **What do you dislike about HubSpot Service Hub?** HubSpot has limited design flexibility—cannot fully brand or tailor it to provide the ideal homeowner experience, as well as the workflow experience with ticketing. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Ticket management and customer service ### 23. Serve your business and your customers with HubSpot **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | HubSpot Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** The power of tickets with automation to connect it all together. **What do you dislike about HubSpot Service Hub?** The gap of help desk to allow email connected to it to be able to be assigned to only specific users. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Answering our customers questions both from a customer service user perspective and the ability to have self service questions answered through knowledge base and chats. ### 24. It's a great product, but i it's a little difficult to use **Rating:** 4.0/5.0 stars **Reviewed by:** Elisa B. | Marketing coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** It's hard to connect the areas in the business with the process of the software, it's also our fault that we don't have the process more aligned, but i think that Hubspot could show some success stories, some procedures **What do you dislike about HubSpot Service Hub?** The independence of it all, like i talked about in the other question, it's hard to have to define all the processes, the automation, the responsibles, train the people, i would love more of a training, or a consult like one or 2 times a month **What problems is HubSpot Service Hub solving and how is that benefiting you?** The idea of it all it's great, but the lack of customization in the knowledge base and customer space, we would love to have more options in the tickets for our clients ### 25. Overall Best Experience in the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline L. | Business Development Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** It's efficient and organized. Overall the best system i've used **What do you dislike about HubSpot Service Hub?** I wish it was a tad more automated and quicker **What problems is HubSpot Service Hub solving and how is that benefiting you?** It's automating a lot of the things I would have to do manually and saving me time ### 26. It been smooth experience so far **Rating:** 4.5/5.0 stars **Reviewed by:** Crizel C. | Customer Success Manger, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** What I like the most is that we can integrate it with our system to make all information in sync. **What do you dislike about HubSpot Service Hub?** I think the customer service can be improved. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The ticketing system is now much easier and organize ### 27. Easy to Use for both Customers and Reps **Rating:** 5.0/5.0 stars **Reviewed by:** Katelynn M. | Director Digital Revenue Operations, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** I like the breeze summaries that help me quickly help users. **What do you dislike about HubSpot Service Hub?** I wish the tickets and help desk were more unified to help both reps and customers have all information in one place. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps us deliver to our clients and ensure they are helped in a timely manner. It helps us streamline communication and user support. ### 28. Director of Client Relations **Rating:** 4.5/5.0 stars **Reviewed by:** Steven W. | Director Of Client Relations, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** HubSpot has been a huge advantage for our company and team. We have never had this much access or reporting capabilities in previous CRMs. **What do you dislike about HubSpot Service Hub?** The only thing I dislike is them not having a “does not” statement in reporting. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It’s helping with ticketing and company clean up. It also allows customer facing portal which is great. ### 29. Excellent product **Rating:** 3.5/5.0 stars **Reviewed by:** Maria M. | Senior Collector, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 08, 2025 **What do you like best about HubSpot Service Hub?** makes it easier to move fast, stay agile, and complete tasks **What do you dislike about HubSpot Service Hub?** Nothing so far. I am very content with the benefits of ServiceHub **What problems is HubSpot Service Hub solving and how is that benefiting you?** It starts by checking off your toughest tasks, all in one place. It’s reliable and concise. ### 30. Comprehensive Tool with Room for Intuitive Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Chochi M. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 20, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** I love that HubSpot Service Hub offers comprehensive tutorials that help me understand and use the platform effectively. It efficiently compiles all deal information in one place, streamlining my workflow and making it easy to manage renewals. I also find the deals, tickets, and automated emails features extremely useful, which enhance my daily operations. **What do you dislike about HubSpot Service Hub?** I find the system not working as intuitively as I would like, especially in the area of customer success. I wish the customer success portal would continue to improve, as it's not where I want it to be. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I use HubSpot Service Hub to consolidate all deal information, simplify tracking, ensure easy access for colleagues, and improve workflow efficiency. ### 31. A very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pilar L. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** We have been using the tool for 1.5 years. This has been a great tool as we can check the opinion of our users and improve the service **What do you dislike about HubSpot Service Hub?** IT is difficult to change the categories and we have gotten imprecise information. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We use it to qualify our events and determine what we can/should change ### 32. Convinient Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh P. | Product Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2025 **What do you like best about HubSpot Service Hub?** I like the way it is integrated with the CRM and allows me to crossreference details easily **What do you dislike about HubSpot Service Hub?** The options available at a lower price tier seems limited, and we are forced to pick a higher plan to get those features. **What problems is HubSpot Service Hub solving and how is that benefiting you?** This helps us to manage our customer interactions conviniently ### 33. Great for managing tickets and keeping docs organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** I like how easy it is to manage tickets and they way you can build the ticketing system around your needs, workflow. **What do you dislike about HubSpot Service Hub?** Ticket system can be a bit confusing at first until you get a grip of it. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Helps streamline communication between departments by organizing issues through the ticketing system. It reduces confusion, ensures accountability, and makes it easier to track progress and follow up on tasks, which improves overall efficiency. ### 34. HubSpot Services Hub - Key orchestrating enabler of DigiV8's customer experiences **Rating:** 4.0/5.0 stars **Reviewed by:** Charle LR B. | Social Entrepreneur at DigiV8 Inclusive Transformation, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 29, 2025 **What do you like best about HubSpot Service Hub?** One stop workspace for CRM related interactions and it's integration abilities **What do you dislike about HubSpot Service Hub?** Paid features are a pain in the neck at times but I can live with that without paying **What problems is HubSpot Service Hub solving and how is that benefiting you?** Seamless interaction, retention and loyalty ### 35. Best CRM and service tools for all the teams! **Rating:** 5.0/5.0 stars **Reviewed by:** John-Elie J. | Account Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 19, 2025 **What do you like best about HubSpot Service Hub?** I like a lot of things about Service Hub. I work in a SaaS company and we need to communicate with our customers very often for support. With the multitude of features that Service Hub offers, we are able to deliver an optimal quality of service to our customers. It is easy to use and configure, we have total autonomy over it. I was able to work at HubSpot before and I have had nothing but incredible feedback from our customers **What do you dislike about HubSpot Service Hub?** Not much to tell the truth. I'm not mincing my words, but the tool is superb. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We had level 1 requests to resolve. As we are growing, we no longer have time to work on these aspects. With HubSpot, we have the ability to redirect our customer directly to the knowledge base that is linked to their problem. Their problem is resolved quickly and without effort on our part. We unclog our service and the customer is satisfied. ### 36. My Hubspot Service Hub Review **Rating:** 4.5/5.0 stars **Reviewed by:** Felix N. | CRM Lead, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 10, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** This a very customisable feature. One of the things I really like is the posibility to update the Knowledge Base. Also, the Feedback survey are easy to integrate within Chatbots and Workflows. **What do you dislike about HubSpot Service Hub?** Sometimes editing or updating the Knowledge Base multilanguage feature wasn't user-friendly or as intuitive as other features. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Service Hub is helping us solve multiple teams' tickets and customer support needs including completing forms and survey feeds. ### 37. Good platform for all marketing needs but reports and other dashboards are hard to setup & review **Rating:** 4.0/5.0 stars **Reviewed by:** Sarina T. | Community Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 24, 2025 **What do you like best about HubSpot Service Hub?** Marketing features like Social and campaigns **What do you dislike about HubSpot Service Hub?** It's not easy to use. Reports are hard to analyze and set up **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is a one stop shop platform instead of disconnected multiple different platform for our marketing needs ### 38. HubSpot has been a game changer in my daily routine! **Rating:** 5.0/5.0 stars **Reviewed by:** Alma T. | Senior Account Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 18, 2025 **What do you like best about HubSpot Service Hub?** I was very reluctant to use Hunspot because I was used to old ways such as spreadsheets and notes. Once I have in and really dove into the service, my work days are a breeze, so much data at my fingertips! At first, it took a minute to figure it all out but when I did, it made my life so much easier! Work days are now so much easier to navigate, tasks, calls, notes and meetings all in one spot! **What do you dislike about HubSpot Service Hub?** I have yet to find something I dislike. At first I would say it was not user friendly because I was stuck on the old ways, being from the "old school" and not giving into the changes. The difficulties were all me just not wanting to give in 🤦🏻‍♀️ One thing to note, I tried several times and all the methods available to upload a screenshot and it never accepted any of my s tee shots. Tried all methods atleast 3 times... **What problems is HubSpot Service Hub solving and how is that benefiting you?** Any time I have an issue (which is rarely), I reach out to my admin team and they help me figure it out. There have only been a couple times that I really needed help and my issues were resolved right away. ### 39. HubSpot makes my work easy and organized **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush R. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2025 **What do you like best about HubSpot Service Hub?** i like how easy it to manage customer conversation in one place. Ticketing system is smooth and the automation saves a lot of my time. **What do you dislike about HubSpot Service Hub?** i haven't faced any major issues. it works well for my needs. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Services hub helps us manage all customer queries in one place. This saves time , improves collaboration and gives customers a better experience. ### 40. Powerful support platform with great automation features **Rating:** 4.5/5.0 stars **Reviewed by:** Vasu R. | Customer Support Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 28, 2025 **What do you like best about HubSpot Service Hub?** I love the seamless integration with our CRM and the automation tools that help manage support tickets efficiently. The dashboard is user-friendly, and setting up workflows saves a lot of time for our team. **What do you dislike about HubSpot Service Hub?** Some advanced features are only available in higher-tier plans, and reporting customization can be a bit limited at times. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps streamline all customer conversations into one place through the shared inbox and conversational support. ### 41. Hubspot Review **Rating:** 3.0/5.0 stars **Reviewed by:** Goutham S. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 22, 2025 **What do you like best about HubSpot Service Hub?** Its is versatile, and helpful to build useful workflows and helpdesks **What do you dislike about HubSpot Service Hub?** It can get complicated and too confusing. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Effective in communication to customers once we receive tickets, we can build workflows that help with closing tickets **Official Response from Jennifer Leventin:** > Hi Goutham, Thank you for taking the time to share your feedback. We are sorry to hear that the platform has felt complicated and confusing to use. We understand how important it is for tools to be straightforward and easy to navigate. If you are open to sharing more, please reach out at customerreviews@hubspot.com. Your input helps us improve. ### 42. Growth Marketing Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra N. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** The easiness to connect data and make recommendations **What do you dislike about HubSpot Service Hub?** Sometimes data can take a while to connect to Salesforce and thus contact records are not accurate **What problems is HubSpot Service Hub solving and how is that benefiting you?** Making sure that our customers are having their issues resolved in a timely manner and ensuring their pain points have been recognized and being worked on ### 43. HubSpot Experience Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny Mae A. | Training Specialist II, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Easy to use and user-friendly elements and navigation **What do you dislike about HubSpot Service Hub?** None, it's absolutely amazing and helpful! **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customer Support; HubSpot allows me to reach out and respond to customer queries in one platform only. ### 44. Best Customer Service Platform Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Kathryn H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Service Hub is extremely user-friendly and allows our team to stay organized in a way that best helps our members. **What do you dislike about HubSpot Service Hub?** None- we love Service Hub! Software is easy to use! **What problems is HubSpot Service Hub solving and how is that benefiting you?** We have a central place where all team members can access tickets and assist members in an effective and efficient manner. ### 45. HubSpot Service Hub **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 18, 2025 **What do you like best about HubSpot Service Hub?** The service hub is a great method of centralizing all customer issues so my team can efficiently track and respond to all concerns. The platform is easy to use once you get the basics down pat, and allows me to assign tasks to my team without back and forth communication. Customers can then track the status of their own tickets, and see what we are working on in real time. **What do you dislike about HubSpot Service Hub?** The only prevalent issue so far in the HubSpot Service Hub is sometimes conversations seem to get lost when merging tickets or become more difficult to find. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub solves my issue of assigning tickets between team members and allowing us all to provide feedback for our areas of specialty. It is helpful to organize issues from customers/clients and keep track of a history for each item so we can use past work to influence current decisions. ### 46. great day to day tool- just a few tweaks away from being excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** its easy to use. I like how the the clean ui makes prospecting feel smooth and efficent **What do you dislike about HubSpot Service Hub?** I don't like how I cant see what the marketing emails that were sent to my prospects/ accounts. As i'm following up it would be nice to have a window from the sales side to see what marketing sent. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Organizing our accounts and giving us a more single source of truth **Official Response from Jennifer Leventin:** > Thank you for taking the time to share your feedback. We are sorry to hear that you have not been able to view the marketing emails sent to your prospects and accounts. We understand how helpful that visibility would be when following up from the sales side. If you are open to sharing more, please reach out at customerreviews@hubspot.com. Your input helps us improve. ### 47. Experienced in managing customer support, automations and ticketing with HubSpot Service Hub. **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek Kumar M. | technical support engineer, Broadcast Media, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2025 **What do you like best about HubSpot Service Hub?** its unified platform that combines ticketing, automation, and CRM making it easy to manage customer support efficiently and track interactions in one place. **What do you dislike about HubSpot Service Hub?** in my daily usage I dislike some advanced features are locked behind higher-tier plans, which can limit customization and scalability for smaller teams **What problems is HubSpot Service Hub solving and how is that benefiting you?** Streamlines support, centralizes tickets, boosts response time, and improves customer satisfaction. ### 48. Field Service Needed **Rating:** 2.0/5.0 stars **Reviewed by:** Karin F. | Marketing Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** Ticketing works very well for many teams. It’s a great way to track issues and incoming POs. **What do you dislike about HubSpot Service Hub?** There isn’t functionality for field service representatives to track work orders and hours. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Many users managing incoming requests at the same time. Keeps us organized and not replying to the same email twice. ### 49. One stop shop for customer interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** What I like best is the ability to see all customer communication in one place. Our support team uses tickets to support our team, and I like that they can be generated from several sources like email, Hubspot forms, and via API. **What do you dislike about HubSpot Service Hub?** The way that prior communication can interfere with the status of an open ticket can be frustrating. We have several teams working with the same customers but the ticket is often only related to the support team. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Having one platform for all of our customer interaction! ### 50. Levelled up our manual processes and connected siloed teams **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | Senior Director of Customer Success and Product Management, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** ServiceHub allowed our Support and Customer Success teams to have greater visibility on projects, services, and tasks and in general consolidate knowledge. **What do you dislike about HubSpot Service Hub?** Powerful tool, but the settings and administration is dense and has a step learning curve. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub is allowing our onboarding, customer success, and support teams to standardize, scale, and automate routine processes and provide visibility for the entire company on how CS operates. ## HubSpot Service Hub Discussions - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [When will Service Ticketing be available in iOS mobile?](https://www.g2.com/discussions/when-will-service-ticketing-be-available-in-ios-mobile) - 1 comment, 1 upvote - [Is there a time when they can fix the issue with emails that are cc'd to be added to the system?](https://www.g2.com/discussions/is-there-a-time-when-they-can-fix-the-issue-with-emails-that-are-cc-d-to-be-added-to-the-system) - 1 comment, 1 upvote - [Do I have access to see the intervals of tickets coming in and who are the people hubspot is assigning these tickets to?](https://www.g2.com/discussions/do-i-have-access-to-see-the-intervals-of-tickets-coming-in-and-who-are-the-people-hubspot-is-assigning-these-tickets-to) - 1 comment, 1 upvote - [View HubSpot Service Hub pricing details and edition comparison](https://www.g2.com/products/hubspot-service-hub/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-17+19%3A42%3A13+-0500&secure%5Bsession_id%5D=3aab706d-379a-4bda-816e-b76d343966f8&secure%5Btoken%5D=e600989e8dbb4c3f0f464d55568caecb8013e44fc57a55e23ad56b6ea9099cff&format=llm_user) ## HubSpot Service Hub Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [AskElephant](https://www.g2.com/products/askelephant/reviews) - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Apigee API Management Platform](https://www.g2.com/products/google-apigee-api-management-platform/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [PSOHUB.](https://www.g2.com/products/psohub/reviews) - [RingCentral AI Receptionist (AIR)](https://www.g2.com/products/ringcentral-ai-receptionist-air/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vedubox](https://www.g2.com/products/vedubox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## HubSpot Service Hub Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys - NPS of Customers - Customer Engagement **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform** - Reporting & Dashboards - Third-Party Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management - Collaboration Tools - Real-Time Data - Activity Dashboard - Customer Experience Management - Churn Management - Survey/Poll Management - Communication Management - Task Management - Customer Management - Account Management - Renewal Management - Feedback Management - Knowledge Base Management - Revenue Management - Workflow Management - Contact Management - Email Management - Configurable Workflow **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **System Management** - Security - System Monitoring - SSL Security - GPS **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Social Media Integration - Multi-Language **Additional Functionality** - Onboarding - Chat/Messaging - Performance Metrics - Activity Tracking - CRM - API - Customer Database - Customizable Templates - Widgets - Win/Loss Analysis - AI Copilot - Event Triggered Actions - Surveys & Feedback - Engagement Tracking - Customer Segmentation - Customizable Reports - Drag & Drop - Customer History - Reporting & Statistics - Reporting/Analytics - Customizable Forms - Customizable Branding - Usage Tracking/Analytics - Multi-Channel Communication - Account Alerts **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top HubSpot Service Hub Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,675 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,682 reviews)