# HubSnacks Reviews **Vendor:** Juice Tactics Ltd **Category:** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Average Rating:** 3.3/5.0 **Total Reviews:** 6 ## About HubSnacks Squeeze every drop of value from HubSpot without Agency Retainers or the pain of managing freelancers. HubSnacks is a simple, multi-award-winning service available to any HubSpot user globally, providing you with the ability to order absolutely any task from the HubSpot menu 24/7, delivered by our team of fully certified, in-house experts. Unlimited tasks at a ridiculously affordable low monthly fee. No contract | Cancel Any Time |14-Day Risk-Free Guarantee. You also access our fully templated recipes for rapid delivery of lead generation funnels, webinar funnels, Pillar Pages. ## HubSnacks Pros & Cons **What users like:** - Users praise the **agency-level customer support** from HubSnacks, significantly enhancing their productivity and effectiveness. (2 reviews) - Users value the **efficiency** of HubSnacks, achieving their goals 10x faster with agency-level support. (1 reviews) - Users benefit from **enhanced process efficiency** with HubSnacks, significantly speeding up their marketing efforts. (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , highlighting lack of responsiveness and unfulfilled promises from HubSnacks. (2 reviews) ## HubSnacks Reviews ### 1. Disappointing Support Experience with Thrifty Theme (HubSnacks) **Rating:** 0.0/5.0 stars **Reviewed by:** Christophe D. | Founder & Owner, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about HubSnacks?** It is free and hoped to buy support. But it is just free and that's it. **What do you dislike about HubSnacks?** No support or responsiveness at all from a digital marketing company **Recommendations to others considering HubSnacks:** Look further for 1. Faster & Transparent Support Process They should acknowledge support tickets within 24-48 hours and provide an estimated resolution timeline. A public status page or support forum where users can track known issues and progress. 2. Improved Documentation & Troubleshooting Guides A comprehensive troubleshooting guide for common issues, like the multilanguage button malfunction, could help users resolve problems faster. A knowledge base with FAQs, video tutorials, and community support. 3. Dedicated Support Channels If email responses are slow, they should introduce a live chat or ticketing system with automated tracking. An escalation system for urgent cases where users can request priority support. 4. Regular Theme Updates & Bug Fixes Regular patch updates to fix compatibility issues with HubSpot and third-party integrations. A changelog or roadmap to inform users of upcoming improvements. **What problems is HubSnacks solving and how is that benefiting you?** We have been using the Thrifty theme for a client website, but unfortunately, we’ve encountered a major issue with the multilanguage button not functioning properly. Despite multiple emails and follow-ups with @HubspotThemeSupport (HubSnacks), we have yet to receive any response or assistance. Good customer support is essential, especially when dealing with website functionality that impacts user experience. We had expected a more professional and timely response from the support team, but after weeks of waiting, we are left with no solution. If you are considering using the Thrifty theme, be aware that support may not be as responsive as expected. I hope the company sees this review and takes action to improve its customer service. ### 2. AVOID THIS COMPANY **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about HubSnacks?** Nothing they are con artists. Sell you, the world and give you nothing **What do you dislike about HubSnacks?** They are liars and insincere, As mentioned above, we signed up to a package with them and they have not done anything and completely ignoring our correspondence. I've asked for a full refund and don't want anything to do with them. **Recommendations to others considering HubSnacks:** Do not use as they promise you and deliver nothing and try charging you extra even though they literally have not done one thing for us. Beware of any good reviews as they're asking people to do reviews before any works carried out to compensate for some of the work that's meant to be included in their subscription that they have paid for. **What problems is HubSnacks solving and how is that benefiting you?** After many meetings with HubSpot and Hub snacks prior to signing up to their services and the software we advised them that we needed to move over by a certain date from our current CRM and the transition needed to happen before that. We paid upfront for everything, including the subscription, which is very expensive as well as the snack subscription to help with on boarding. We promised the World prior to signing up as soon as we've signed up we got left and no one has help us. Even though they promised us that we would be boarded before the 28th of October When are previous CRM system subscription would finish which means we wouldn't have access to it? We were really worried that things was not moving forward so ask them can they reconfirm that we would be moved over before the 28th of October? They took all of our money and just left us when I put in a complaint response was that it can take up to 90 days for them to Do the basic tasks we need and they also have tried charging us for it when they have taken money off us and not done anything and the task that needed to be done were basic tasks that was included in our snack subscription. Once I made the complaint, they said if I leave positive reviews before they would do some of the work free of charge. I sent in another complaint as I think this is very unfair blackmailing us to do reviews online for services that we have already paid for. They have not got back to us with a plan of action or even acknowledged how they're gonna fix anything with the complaints. All we keep getting is an email saying it's with the managers. It's with the managers. It's now 10 days since I sent the complaint and we have no CRM No way for our leads to go, which means we are not receiving any leads whatsoever which is causing massive damage to our company. Can't believe we left Keap Infustion Soft who had excellent customer service and was always there to help you for HubSpot who I meant to be a amazing software, however, although the Customer Service at HubSpot has been okay, the Customer Service at Hoback who get you on board with HubSpot has been absolutely disgusting and disgraceful. I've been asking for a refund and I will need to move back to our old software, however Is not an easy process as everything has been cancelled as we thought we were moving over to the new software by the 28th of October. My Team has spent so much time energy and money, heart and soul into this project for snacks to just disregards and try to get more money out of us and delay their response to us. We are literally left with no answers No refund and no CRM system. Very disappointing. ### 3. Fantastic HubSpot Assistants & Experts **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. **Reviewed Date:** September 18, 2024 **What do you like best about HubSnacks?** They provide agency-level support to our small marketing team and help us accomplish our goals 10x faster than we'd ever be able to do on our own. **What do you dislike about HubSnacks?** I have nothing negative to say, amazing professionals willing to help us accomplish our business goals. **What problems is HubSnacks solving and how is that benefiting you?** They are helping us prepare for a domain migration and theme update for our website. They are very helpful to us, have a huge wealth of knowledge, and have helped optimize everything according to best practices. They are organized, efficient, and friendly. ### 4. HubSnacks Provides Exceptional Customer Experience and Value-Added Services **Rating:** 5.0/5.0 stars **Reviewed by:** Karim S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about HubSnacks?** The team's expertise, attention to detail, and exceptional customer service make them a pleasure to work with. The modifications made were precise, and the new design was visually appealing, modern, and easy to navigate. **What do you dislike about HubSnacks?** It's rare to come across a company that delivers everything they promise without any hiccups, but HubSnacks is undoubtedly one of them. I couldn't fault them for anything as they were very responsive and easy to work with. **Recommendations to others considering HubSnacks:** HubSnacks has proven to be a reliable and professional partner for businesses looking to enhance their online presence. Their team is known for being responsive, proactive, and collaborative, which is essential when it comes to working with a service provider. They take the time to understand their clients' requirements and provide valuable insights and suggestions to optimize their inbound marketing activities. Additionally, they are willing to work closely with their clients to ensure that they receive the best possible solutions that meet their expectations. **What problems is HubSnacks solving and how is that benefiting you?** The experience with HubSnacks has been exceptional, and they have added value to our business operations. We engaged with them after a complete website redesign as we needed to enhance our inbound marketing efforts. ### 5. A MUST-HAVE for HUBSPOT: EXCELLENT AGENCY and EXCELLENT ROI **Rating:** 5.0/5.0 stars **Reviewed by:** 🌎 Cynthia Ⓥ Cherise M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2020 **Describe the project or task HubSnacks helped with:** We've put so much time and money into our brand Assuaged, Inc., and it wasn't until Hubsnacks that we got so organized. It was stressful at first because it was a migration process too. We left WordPress because it got too expensive and we needed more user ability. Hubspot is a powerful form of software that must be used to its fullest potential. The biggest challenge was finding a person, let alone agency who could effectively guide us in areas we didn't understand. Having the Hubsnacks agency allows us designate tasks that we can't get done in house. Their Concierge package is the most notable one because so much is done in such little time. The money is worth the spend. You can literally assign or ask for ANYTHING to be done, just as long as it's Hubspot related. Communication and being thorough is essentially and consistently demonstrated by Hubsnacks, they are precise and they teach you to do the same so things are done at a much faster rate. Hubsnacks seamlessly helped us transition, despite being UK-based and us being USA-based. The time zone differences make no difference, the work is fast, quality, and there is virtual hand-holding through every step. This is important for all brands as the value is unparalleled to other services offered. Our website is beautiful and the design is beyond what we've ever seen. The functionality is amazing and it only keeps getting better as they continuously help us to build. We're incredibly thankful for you Hubsnacks!!! **What do you like best about HubSnacks?** They offer hand-holding in a way that doesn't seem virtual, there is true value and care in every task that they successfully complete! **What do you dislike about HubSnacks?** The beginning was stressful as stated earlier because of migration from WordPress to HubSpot, but they completely helped us through such transitions. **Recommendations to others considering HubSnacks:** Consider the benefits of having anything you need done, done the right way, and done the right way the first time. Not only that benefit but the added benefit of expertise and training you how to do it yourself. Please understand that when you start a service, you must give some time for onboarding as they get used to you and your brand. It’s best to have guidelines in place to give them to get started. Open communication and providing every little detail you can about your expectations will help Hubsnacks better help you to succeed! **What problems is HubSnacks solving and how is that benefiting you?** The problem was that we switched from WordPress to HubSpot and we didn't understand how to utilize this powerful software to its fullest potential. Hubsnacks is your right-hand man when it comes to creating anything using the Hubspot software. ### 6. Professional, efficient and effective hubspot support. **Rating:** 4.5/5.0 stars **Reviewed by:** Itohan E. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2019 **Describe the project or task HubSnacks helped with:** Mixed - website page changes & upgrade; new landing pages; optimization of website; clean up of staging area. My goal with Hubsnacks was to make some headway with the tasks that had been blockers for me launching my new website, due to not having enough time to focus on it **What do you like best about HubSnacks?** I like that they have a follow-the-sun model, which means i never waited long for a response or a resolution. I also really like the format of raising tickets...very clear and logical. The flexibility to change my package level and/or cancel without a contract was also extremely attractive. **What do you dislike about HubSnacks?** Very few downsides, other than cost if you are on a tight budget. That said, Hubsnacks do not require a $$$ minimum monthly spend that a lot of HubSpot agencies require. They have a simple 3-tier plan offering which is great value if you have a tonne of tasks to get through. If you only have a very limited number of tasks, then this might feel like a large spend. **Recommendations to others considering HubSnacks:** Recommend sending screen capture videos demonstrating your required changes, when raising a ticket. It makes for a much more detailed request, minimizes miscommunication, and expedites the whole process **What problems is HubSnacks solving and how is that benefiting you?** I finally got my new website launched! ## HubSnacks Discussions - [What is your favorite Hubsnacks feature?](https://www.g2.com/discussions/25929-what-is-your-favorite-hubsnacks-feature) - 1 comment, 1 upvote - [View HubSnacks pricing details and edition comparison](https://www.g2.com/products/hubsnacks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+11%3A32%3A25+-0500&secure%5Bsession_id%5D=ee682658-9830-4f5b-b616-62f88f65aa1d&secure%5Btoken%5D=1ef6ff79449fecdc1eb973c12dbbbecf8642fbeedc5ca8f24b68e9a412bb8d66&format=llm_user) ## HubSnacks Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top HubSnacks Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) - 4.9/5.0 (223 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews)