--- title: Housecall Pro Reviews meta_title: 'Housecall Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how Housecall Pro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 204 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Housecall Pro Reviews **Vendor:** Housecall Pro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 204 ## About Housecall Pro Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success. ## Housecall Pro Pros & Cons **What users like:** - Users value the **ease of use** of Housecall Pro, appreciating its intuitive setup and helpful support throughout. (25 reviews) - Users value the **responsive customer support** of Housecall Pro, ensuring all questions are promptly addressed for seamless operations. (13 reviews) - Users value the **easy setup** of Housecall Pro, enhancing efficiency and convenience for their businesses. (13 reviews) - Users value the **seamless integrations** of Housecall Pro, streamlining operations and enhancing efficiency across various business functions. (11 reviews) - Users appreciate the **user-friendly interface** of Housecall Pro, making setup and training seamless for new employees. (11 reviews) - Features (10 reviews) - Users value the **easy client communication** features of Housecall Pro, enhancing efficiency and user-friendliness significantly. (9 reviews) - Payment Processing (9 reviews) - Setup Ease (9 reviews) - Updates (9 reviews) **What users dislike:** - Users express concerns about **missing features** , particularly in customization and managing employee scheduling effectively. (13 reviews) - Users find Housecall Pro to be **somewhat expensive** , especially for smaller businesses seeking more affordable options. (7 reviews) - Users feel that **improvement is needed** in feature consistency and reporting accuracy within Housecall Pro. (6 reviews) - Users express frustration over the **limited customization** options in Housecall Pro, which hinder tailored business solutions. (6 reviews) - Users feel Housecall Pro has **limited features** and lack of customization, impacting specialized efficiency for diverse industries. (6 reviews) - Feature Limitations (5 reviews) - Scheduling Issues (4 reviews) - Users experience **technical issues** with Housecall Pro, including bugs and limitations affecting functionality and user experience. (4 reviews) - Bug Issues (3 reviews) - Customization Difficulties (3 reviews) ## Housecall Pro Reviews ### 1. Efficient Business Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** alberto E. **Reviewed Date:** December 05, 2025 **What do you like best about Housecall Pro?** I use Housecall Pro for running my business, and it makes things easier. I've been using it for about three years, and I like it a lot. I appreciate their Facebook page where I can quickly get help and feedback from other users and developers without having to wait on a phone call. I like their support, it's pretty cool. They're always coming out with new products, which I enjoy trying out. The setup was pretty simple, and once I got the hang of it, it was easy to use. I give it a 10 out of 10, and I like the fact that it focuses my Google and Facebook reviews. **What do you dislike about Housecall Pro?** I had an issue with invoicing on Housecall Pro where sometimes all the invoices wouldn't show up month to month. But that's been recently fixed on the application. **What problems is Housecall Pro solving and how is that benefiting you?** I use Housecall Pro for running my business, booking customers, sending invoices, estimates, managing scheduling, and payroll. It makes things easier and helps out with a lot of stuff. ### 2. Efficient, Feature-Rich, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Rod B. **Reviewed Date:** December 04, 2025 **What do you like best about Housecall Pro?** I love the service contract feature in Housecall Pro and the on the way feature, which is great for us. I also love that it works with Force fleets and helps in tracking our vans. There are so many great features that make things easier for us and our customers, like collecting payments every month and reminding them when they need to schedule. These features take a lot off our customer's experience person's responsibilities every day. Additionally, Housecall Pro was super easy to set up and is easy to learn, making it simple to integrate new employees. **What do you dislike about Housecall Pro?** I would love to see a map when I'm scheduling where my jobs are so I can schedule jobs closer to each other. For efficiency with our guys. So they're not going thirty minutes away and then coming back to the same town. And that not to be an add on from a different company. I would like Housecall Pro to have that as an included feature to make scheduling easier. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro organizes current and past jobs, shows daily schedules, simplifies payment collections, reminds customers of schedules, and reduces our workload, making it easier for both us and our customers. ### 3. Easy to Use and Affordable, But Mobile App Needs Clearer Address Selection **Rating:** 3.5/5.0 stars **Reviewed by:** Kassandra H. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Housecall Pro?** Ease of use. It has most of the features that we need for a reasonable price **What do you dislike about Housecall Pro?** Sometimes the menus are not as intuitive as I would like. I just booked someone the other day to the wrong address on mobile because there was not indication that there were two addresses associated with the account in the mobile app. One was displayed on her profile, which is the one I confirmed with her. The other auto selected when I actually booked the appointment. This was not caught until after the appointment window. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro is our dispatching, appointment calendar, our customer database. It helps us with estimate follow ups. ### 4. Efficient Automation and Powerful Mobile App for Technicians **Rating:** 4.5/5.0 stars **Reviewed by:** Ing. Saúl P. | Usuario, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Housecall Pro?** Real automation without a complicated learning curve. It is possible to schedule appointment reminders, automatic charges, and follow-ups without needing to be a software expert. It is ideal for technicians or business owners seeking efficiency without complications. The mobile app is powerful and well-designed: technicians can check routes, take photos, charge, and close jobs directly from their phone. Additionally, it works even offline, which is very useful in areas with poor signal. The flow is complete, from quotation to payment. You can send a quote, convert it into a job, invoice, and collect payment, all within the same process, which helps reduce errors and speeds up the sales cycle. If you use formal accounting, the integration with QuickBooks Online is seamless. You can also accept card payments directly from the app or via a link. **What do you dislike about Housecall Pro?** The interface is available only in English and does not have an official translation into Spanish. This can be an obstacle for technicians or operational staff who do not have a good command of the language, thus hindering its adoption. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro solves common problems faced by home service businesses, such as plumbers, electricians, HVAC technicians, cleaning companies, and others. It does so in a way that helps you save time, reduce errors, and optimize revenue flow. ### 5. Invaluable Tool with Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. **Reviewed Date:** December 04, 2025 **What do you like best about Housecall Pro?** I like how Housecall Pro helps me keep track of my customers and their invoices, which is invaluable for someone who's been in the business for over 25 years. I also appreciate that they're always expanding their services and have integrated email and text marketing along with review services and payment processing in one place, making it convenient. The initial setup was so easy. Overall, Housecall Pro is truly invaluable to me and my customers. **What do you dislike about Housecall Pro?** I'm not really thrilled with all of the calls from different departments trying to get me to add on services that I would add if I could use the service. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro helps me keep track of my customers and their invoices. I like the integrated email and text marketing, review services, and payment processing, which makes everything convenient. ### 6. Comprehensive Features, But Mobile App Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Blair J. | Director Of Operations, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Housecall Pro?** I like Housecall Pro because of its integration as an all-in-one software. The functions and the billing feature stand out for me. The initial setup was pretty easy as well. **What do you dislike about Housecall Pro?** Mobile app. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro solves customer service management and billing. ### 7. All-in-One Platform, but Unhelpful Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Patrick C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Housecall Pro?** The all in one system that they offer a one stop solution for everything **What do you dislike about Housecall Pro?** Customer service is u intelligent and not helpful **What problems is Housecall Pro solving and how is that benefiting you?** It helps me run my business alll in one system ### 8. Exceptionally User-Friendly and Perfect for Quick Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Housecall Pro?** It is very user-friendly. This makes it easy to onboard new employees and have a quick turnaround after hiring. **What do you dislike about Housecall Pro?** In my opinion, the product attempts to cater to too many different industries without offering enough specialized features for each. I also find that it lacks sufficient customization options. **What problems is Housecall Pro solving and how is that benefiting you?** This is an excellent tool for keeping a price book consistently up to date. ### 9. Easy to use and stay organized **Rating:** 4.0/5.0 stars **Reviewed by:** Morgan S. | SALES REPRESENTATIVE, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Housecall Pro?** We use it and it’s pretty good. There’s occasionally some glitches that we have to work out (billing stuff like dates get messed up). Overall though it has vastly improved the estimating & billing side of the business. For me, we were using just quickbooks and various lists so anything would have been an improvement. But it does seem like they are constantly improving the program. **What do you dislike about Housecall Pro?** I wish it were free buf i do think its worth the price **What problems is Housecall Pro solving and how is that benefiting you?** Saves time booking and organizing different projects keeps us organized ### 10. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Thornell H. **Reviewed Date:** March 23, 2026 ### 11. Housecall Pro makes our operations seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Lesley W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** The additional marketing services and website services have been valuable to us. **What do you dislike about Housecall Pro?** Better integration with Gusto would be helpful. **What problems is Housecall Pro solving and how is that benefiting you?** It's helping us streamline operations. ### 12. Good performance **Rating:** 4.0/5.0 stars **Reviewed by:** Lyse W. | gestion des communications internes et externes, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Housecall Pro?** Easy to use and access. Daily use is good. **What do you dislike about Housecall Pro?** There are regularly issues with the line, sometimes we can't hear or we can't put on hold. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro allows us to solve several issues related to managing our field operations and teams. Before using it, we struggled to centralize customer information, track schedules in real-time, and coordinate technicians effectively. The tool now simplifies appointment scheduling, the automatic sending of quotes and invoices, as well as communication with our clients. ### 13. Super Easy Setup and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott W. **Reviewed Date:** December 04, 2025 **What do you like best about Housecall Pro?** I like that Housecall Pro is user friendly and customer friendly. The integration works really nicely, especially for billing, scheduling for customers, and payroll. We also get lots of compliments from our customers about the Housecall Pro system. The setup was super easy, and the instructions are really good. **What do you dislike about Housecall Pro?** N/A **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro helps with scheduling, billing, and payroll, integrating well and being user-friendly. Customers compliment the system. ### 14. Helpful platform with solid features, even after switching **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine H. | Safety officer/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Housecall Pro?** The scheduling and dispatch features were easy to use, and the customer communication tools (like reminders and follow-ups) were super helpful for keeping jobs on track. **What do you dislike about Housecall Pro?** The mobile access, invoicing, and job tracking features made it easy for our team to stay organized. It was especially helpful for recurring services and updating customers quickly. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro helped us solve scheduling conflicts, reduced missed appointments, and made it easier to send estimates and invoices quickly. It kept our field and office teams connected, which improved overall efficiency. Even after switching platforms, we still benefit from the historical data it stores. ### 15. Makes Life Easier and Delivers a Great Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Housecall Pro?** Makes my life easier and create a great experience for the customer. **What do you dislike about Housecall Pro?** Can be a little expensive for the smaller business. **What problems is Housecall Pro solving and how is that benefiting you?** Better scheduling options. As a service company that visits customers locations this is very important ### 16. Pleasantly Pleased **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle D. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** Housecall Pro is very user-friendly and easy to implement. I like the price book setup, the ease of taking credit/debit cards, and the customer & job tags. It is also easy to track lead sources. I like the customer support. It's great being able to jump on at any time and get answers & help. The integration with QB Online has been easy so far, there are a few hiccups, but I understand there isn't perfect software. We have used other programs and when comparing, HCP ranks stronger in the areas that benefit us the most. I also like that they are always upgrading and adding features. We use HCP daily and would truly be lost without it. We changed over from another company in 2021 and it has been a great experience. **What do you dislike about Housecall Pro?** The Reports. They have improved over the years, but there is no way to track commissions on particular services. The reporting with the last company was much better. It allowed you to set up the tech and what their commission rate was, then when they upselled a product/service, you could check "commission" and the report would show what they sold, the cost (minus discounts), and what the commissions were. I could pull the report without doing any calculations and it put the responsibility for the tech to note their commissions. There are a few other little annoyances like being unable to discount an individual line item or adding a tip for checks that pulls over to QB like the CC tips do. If I sat here long enough, I am sure I could list a few more, but even with these, HCP still ranks higher than the other programs we have used. **What problems is Housecall Pro solving and how is that benefiting you?** HCP keeps our customers and accounts organized and their information secure. The scheduling feature is great and keeps us on task and our vans days free from worry. ### 17. User friendly service software for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Owner - Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** The thing I always come back to with Housecall Pro is how user friendly it is. Any sort of field software is only as good as the techs using it. If the technician can't/won't/has a hard time using it, then no amount of features, nor cutting edge technology, will make it a good software. Housecall has focused intensely on their design and making it easy for anyone to pick up and quickly become familiar with it. That is invaluable for me as a small business owner, and reducing that training time. **What do you dislike about Housecall Pro?** The biggest issue from my perspective is the *seeming* intent of the software developers to continue to generate new projects and scopes, without fully seeing through the development of current projects/added features/existing features etc. As Truett Cathy, the late founder of Chick-fil-A, once said "If we get better, our customers will demand we get bigger." This was in direct dispute of his top Executive Board who had been insisting that they open more stores, faster, in order to compete with other chains for market share. Sometimes, from the product consumer pov, and a consumer who has been with HCP for a number of years now, it seems HCP is attempting to get bigger at the expense of getting better (at what they already do). **What problems is Housecall Pro solving and how is that benefiting you?** It is our scheduling software first and foremost. Streamlining intake to invoice is a huge "shortcut" that solves a million problems for us, and any business that is no longer doing that on hardcopy. The CRM and customer history aspect is also a large benefit that I believe most underappreciate. ### 18. Great experience with HCP **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff L. | Owner/Office Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** It's easy to learn even for those not technically savy and keeps our business organized and streamlined. We are able to efficiently generate estimates, invoices and keep track of customer history and notes. I can also appreciate the continued improvements and enhancements the HCP developers continue to add and the integrations are easy without needing to be an IT expert. **What do you dislike about Housecall Pro?** The app can be 'glitchy' and not do all the things it should be all the time. There are small nuances I personally would like to see improved such as the 'copy to job' function for approved estimates to be a 1-click in the pipeline; however, most of my dislikes are just personal preferences. I am seeing some areas where it looks like there are integrations or add-ons being offered that seem to be 'extra' and some of that is being 'sold' pretty strongly through pop ups and emails. However, for what we need and do we are very happy with HCP. **What problems is Housecall Pro solving and how is that benefiting you?** Organization with estimates out, approved and scheduling. We use the Pipeline function that helps keep track of everything business operations. ### 19. OPERATIONS MANAGER OR NAWWW **Rating:** 5.0/5.0 stars **Reviewed by:** BRENT L. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** I was speaking with my father in regards to growing my business, his input was to hire an operations manager that could handle all the task I handle so I could open some new markets. Insert House Call Pro, I was already using it to about 60% efficiency. On paper an upper level manager was going to cost me about 85k a year in salary cap. I pondered on how I could avoid this expensive but critical decision. I decided to invest alittle more money into HCP's more niche features. Man it has been the absolute best decision I have made for myself and my orgnization. Next week on the 13th, I will be attending a kick off meeting for Louisiana and Texas simulataniously. Then after the first of the year it will be on to Oklahoma. Sorry for the wordy response, so to answer the question. I like the fact that HCP are innovators who will listen to their base and try to implement and 9/10 they knock it out of the park. When i first became a client, I called HCP my CRM tool. Now Its clear to me, they are an ERP tool. Its extremely easy to add new features that integrate with my other softwares. Its so easy to get a hold of customer support and tailor my plan directly to my business's unique needs. I can log in every morning and see where all my human capital is and what my AR is and move on from there. **What do you dislike about Housecall Pro?** The only thing i dislike about HCP is the fact that I didnt begin using it earlier in my business's lifecycle! **What problems is Housecall Pro solving and how is that benefiting you?** auto invoicing, MoM and YoY data analysis in realtion to KPI's or benchmarks. Since implementing HCP my cancelations have dropped to 3%. Overall it keeps my extremely organized and keeps my business appearance very professional. **Official Response from Ben Bosnic:** > Hi Brent, We're thrilled to hear that Housecall Pro has been such a valuable asset to your business growth and expansion into new markets. Our goal is to provide innovative solutions that meet the evolving needs of our users, and we're glad to hear that our platform has been able to support your organization's unique requirements. We appreciate your feedback and are excited to continue supporting your success. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 20. HCP has everything I need to run my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** It's very user friendly and has to many features that I didn't even know I needed. When we implemented HCP into our business, it was a smooth transition and organized all of our customers with attached jobs and invoices. The HCP team has quick responses anytime I have a question. We use it daily to schedule estimates which also makes booking jobs a breeze! I run the office and the techs can attach pictures and notes right to the job. Receiving reviews, automatic reminders for past due invoices, revenue reports, HCP has it all. Definately recommend HCP to business owners! **What do you dislike about Housecall Pro?** I really haven't found anything I dislike. It has made my job so much easier and organized. I love HCP! **What problems is Housecall Pro solving and how is that benefiting you?** HCP covers all aspects of my jobs responsibilities and helps me connect to the techs in the field. It's organized all our customers with specific details and collects reviews from customers and the reports it can produce makes my job so much easier. ### 21. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Sama W. | Administration / dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** - The team can be on the same page -Notifications for customers - Keep our guys up to date on their schedules - process payments - Clock-in and out system - sections for notes and photos per job - pipeline is very helpful - scheduling system is very easy **What do you dislike about Housecall Pro?** There should be something in the system for when we want to put an employee out for a holiday. At this time, it only lets us place the employee on an "event" which is barely visible and it doesn't stop anyone from putting that employee on a job. There should be something where if you try to schedule an employee and it overlaps with another job or an event, at least a notification should pop-up to say "Hey, this person is already booked for something, are you sure?" and let us figure it out from there. Also it would be great if you had something specifically for us to put an employee out for vacation. Something that allows us block them from being scheduled. As we are a growing company, it would be best to keep track to make sure over-booking would not be an issue. **What problems is Housecall Pro solving and how is that benefiting you?** managing employees, shared calendar, scheduling, employees having contact, keeping conversations between customers and team to be on the same page, documentation, time clock, and the progress of each job ### 22. Great tool for organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **Official Response from Ben Bosnic:** > Hi Ben, Thank you for the review! Happy to hear that Housecall Pro has helped with your business with features like Voip & Pipeline. We love to hear that it has helped with organization as well. We hear you about the inventory tracking, we are working on lot's of new and exciting things, check that out here [https://housecallpro-roadmap.monterey.ai/roadmap] You can keep up with what we are working on, and submit your own ideas too! I will make sure the product team hears your suggestions! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 23. Great company and easy to work with **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob K. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Housecall Pro?** They are definitely professional and have lots of a great team. Anythime I need anything done it's gets done urgently **What do you dislike about Housecall Pro?** I own a window cleaning business, and it would be nice to have a way to implement service plans but not the one HCP provides. I would like a way to schedule a client and have a custom interface to do recurring cleanings with that person. I tried the service plans option as well but I can only customize to the masses. I'd like a way to have a service plan per customer. I'd actually like to contact someone about this because it would greatly help my business. **What problems is Housecall Pro solving and how is that benefiting you?** It helps me schedule and know when I should be on time and where to go. ### 24. Great product that does everything I need and keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Housecall Pro?** Leads generate directly from multiple apps like Thumbtack, then easily transform into Estimates, Jobs when customers approve them, and invoices when the work is done. Great audit trail, automations to remind customers by email and text. I love having multiple options on a single estimate for multiple jobs or upsell options. Support is fantastic and the rate of new features that are impactful is impressive. **What do you dislike about Housecall Pro?** I wish I could communicate by text to multiple phone numbers like I can with multiple emails. That's about it so q **What problems is Housecall Pro solving and how is that benefiting you?** Automation drastically reduces time spent reminding customers. The "Pipeline " is a great tool for making sure estimates and jobs don't stagnate or get lost. A complete CRM, field management and payment platform makes life easy ### 25. Overall very thorough and feature rich. Great experiences with all the staff interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Josef S. | Owner operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Housecall Pro?** Everything in one platform. Scheduling, CRM, estimating, invoicing, photo capture, notes for customers and addresses or jobs only, materials and services lists and tracking, integrations with lead services, and a lot more. **What do you dislike about Housecall Pro?** Some features are buggy at times namely the photo uploading on mobile has caused issues several times and been a major point of frustration. Offline options need to continue to improve as my service areas are often outside of cell coverage. Some carryover of notes, pictures, etc are too limited to specific jobs or pages at times making one have to jump between pages or tabs too much it seems. **What problems is Housecall Pro solving and how is that benefiting you?** Providing my almost all in one solution for running my business. **Official Response from Ben Bosnic:** > Hi Josef, Thank you for your feedback. We're thrilled to hear that you've had great experiences with our staff and that you find Housecall Pro to be a thorough and feature-rich platform. We appreciate your feedback on the photo uploading and offline options, and we're continuously working to improve these features. Thank you for choosing Housecall Pro to run your business! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 26. Best field service software for hvac **Rating:** 5.0/5.0 stars **Reviewed by:** Lloyd P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Housecall Pro?** Everything.............................. **What do you dislike about Housecall Pro?** The only thing I can think of that would make them undeniably the in this industry. Is if the software could integrate with a collection agency and automate it for clients that fail to pay there invoices. If this software was able to that. I believe all other software would have shut down. No other software providers would be able to keep up. No other software company not even service titan is able to do that. As a business owner of an HVAC company. Field service tech. This is what ever field service company is looking for. **What problems is Housecall Pro solving and how is that benefiting you?** Record keeping, flat rate piping price book, online booking, bookkeeping, finance, ect...everthing. ### 27. Above my price point a bit but the value offered more than makes up for it. **Rating:** 4.0/5.0 stars **Reviewed by:** ed f. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** The ease of going through the system. The app is easy to use for me and my cleaners. **What do you dislike about Housecall Pro?** I do not like having to pay more to add more contractors. I would prefer to not do that as I will be adding more over the next year and it signifactily inceases my pricing. **What problems is Housecall Pro solving and how is that benefiting you?** It does help me to be able to bill, book and service my clients overall. ### 28. Fantastic software **Rating:** 5.0/5.0 stars **Reviewed by:** James A. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** Housecall Pro makes it easy to manage the day to day operations with scheduling, invoicing, and receiving payments. They are constantly lisenting to their customers and providing updates/features that make it easier to run and grow a home service business. **What do you dislike about Housecall Pro?** I think the reporting could use some improvement as some things don't report consistently/matchup with quickbooks reporting. **What problems is Housecall Pro solving and how is that benefiting you?** It helps the business run smoothly with scheduling and receiving payments. ### 29. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2024 **What do you like best about Housecall Pro?** This platform has been super helpful as a new business owner and just getting my business off the ground housecall pro has really set my mind at ease, from easy estimations that can easily turn into invoices and bill my clients all right there in my dashboard. The fact that this has been free to use has also been so helpful as a new business owner and paying for so many things as it is this as made my life a little more stress free.. **What do you dislike about Housecall Pro?** I'm not sure yet. I'm still getting use to the software and learning all the features so I haven't really had anything that I don't like as of yet **What problems is Housecall Pro solving and how is that benefiting you?** In my business I'm constantly creating estimates and sending them out to potential customers. I'm able to appeal to customers in a professional manner and easily send invoices that can be paid instantly and that has been awesome! **Official Response from Ben Bosnic:** > Hi Tim, Thank you for sharing your positive experience with Housecall Pro! We're glad to hear that our platform has made your life as a new business owner a little more stress-free. As you continue to familiarize yourself with the software, don't hesitate to reach out if you have any questions or need assistance with any features. We're here to help! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 30. Great company platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kandice W. | Company Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** We use Housecall Pro for everything company wide. Such as scheduling, payroll, creating estimates, communication with customers and job tracking. I would highly reccommend this program over the others such as Service Titan. **What do you dislike about Housecall Pro?** The only complaint I have is inventory tracking. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall pro provides all services we need to keep our business running smoothe ### 31. Housecall Pro has really changed our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Housecall Pro?** Housecall Pro has completely changed how we do our business! The customer service agents are always super fast and helpful. The system is so easy to use, and really helps us stay organized. Also love that it integrates with Quickbooks!! **What do you dislike about Housecall Pro?** No complaints, we love all the current features we have! **What problems is Housecall Pro solving and how is that benefiting you?** Our biggest thing is managing our schedule. We're a small company that is trying to grow, and we needed a centralized place to keep our customers and calendar. Housecall Pro has really helped us accomplish those goals! It's also helping us with our financial tracking because it integrates with Quickbooks! **Official Response from Ben Bosnic:** > Hi, Thank you for the positive feedback! We're glad to hear that you find Housecall Pro easy to use and that it has helped you manage your schedule and grow your business. We appreciate your support! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 32. Great teamwork for training **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Housecall Pro?** We have had a good experience with the onboarding process and someone is always available to answer any questions we may come across. Everyone from HCP has been very nice and helpful. This program has been a huge blessing for our growing company. **What do you dislike about Housecall Pro?** There are some things we cannot customize as we would like to so we have to have some changes on how we normally go about doing things. **What problems is Housecall Pro solving and how is that benefiting you?** Cuts our invoiceing time in half! Makes getting reveiws easier. **Official Response from Ben Bosnic:** > Hi Jessica, We're glad to hear that you had a positive experience with our onboarding process and that our team has been helpful to you. We understand the need for customization and are constantly working to improve our platform to better meet the needs of our users. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 33. Does does exactly what we need it to do and when we need it to do it. **Rating:** 5.0/5.0 stars **Reviewed by:** Brent H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** Everything is in one space. Whether we are following up with potential customers or repeat customers, house call Pro handles each aspect. **What do you dislike about Housecall Pro?** In two plus years of using the platform, we have not found any issues that we can honestly say we dislike. **What problems is Housecall Pro solving and how is that benefiting you?** The only problems that we encountered, at the beginning, was the lack of automatic follow-up. After a very quick conversation with the support team, this was taken care of and now everything works very smoothly. **Official Response from Ben Bosnic:** > Hi Brent, Thank you for your review! We're glad to hear that Housecall Pro has been able to streamline your customer follow-ups and provide a smooth experience for your business. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 34. HCP Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rick S. | Primary Member, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Housecall Pro?** The best thing I enjoy is the reation of the client. There are virtually no problems with price resistance, and the invoice gets paid right away in 95% of the cases. **What do you dislike about Housecall Pro?** Sometimes the texting system doesn't work. **What problems is Housecall Pro solving and how is that benefiting you?** It brings dispatching, management, communication, invoicing and job tracking all together. ### 35. Optimizes my back office operations, making me more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Housecall Pro?** Housecall Pro has helped me streamline all aspects of my business. I am now saving 10-15 hours a month managing my business. Howes' call pro has allowed me to spend more time with my customers, generating new leads and revenue by automating my back office in a way that I have anywhere from 10 to 15 hours more a month to focus on growing my business. **What do you dislike about Housecall Pro?** I wish I had more control over my website. **What problems is Housecall Pro solving and how is that benefiting you?** Customers can book appointments online and chat with my staff. ### 36. Intuitive, easy to use. A joy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Housecall Pro?** Housecall Pro has the features I would expect and need for my small business. It encourages our team to work together and is very efficient. Having equivalent access to all the features in the app as you do on the desktop is very important to our company. I wish I would have found out about Housecall Pro sooner. **What do you dislike about Housecall Pro?** I can't think of anything I dislike about it. The pipeline was such an amazing upgrade that it just brings the whole program to the next level. I love Housecall Pro! **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro helps keep our company organized and our team connected with our customers. There are so many amazing features. We can invoice, set up recurring billing, set maintenance programs, the list goes on and on. **Official Response from Ben Bosnic:** > Hi Sam, Thank you for your feedback. We're delighted to hear that Housecall Pro has helped keep your company organized and connected with your customers. It's great to know that our features like invoicing, recurring billing, and maintenance programs have been beneficial for your business. Thank you for sharing your experience! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 37. Housecall Pro Review: Top Benefits for HVAC Business Management **Rating:** 4.5/5.0 stars **Reviewed by:** Renz I. | Sales Administrator/Customer Success Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Housecall Pro?** I love how Housecall Pro integrates scheduling, invoicing, and customer management in one easy-to-use platform. It simplifies complex tasks and improves overall efficiency. **What do you dislike about Housecall Pro?** Sometimes the user interface can be a bit complex, which may require a learning curve for new users. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro helps us manage scheduling, dispatching, and invoicing all in one place. It simplifies a lot of the paperwork and communication, which means our team can work more efficiently. It addresses key challenges in HVAC management, such as scheduling, dispatching, and invoicing. By centralizing these functions, it helps streamline operations, reduce errors, and improve communication. This means our team spends less time on administrative tasks and more time focusing on delivering excellent service, leading to increased efficiency and better customer satisfaction. **Official Response from Ben Bosnic:** > Hi! We appreciate your feedback and are pleased to hear that Housecall Pro has been able to address key challenges in HVAC management for your business. We're committed to continuously improving our platform to better serve your needs. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 38. Housecall Pro Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan E. **Reviewed Date:** May 20, 2024 ### 39. Perfect Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Housecall Pro?** It makes my life so much easier as a small buisness having everything in on place, one text line, all data in one place **What do you dislike about Housecall Pro?** I do wish there was a better inventory management tool, where I can scan in parts we recive, and have them deducted when we lose a call, or claim payment on it. I also wish I could have my phone line through Housecall pro, I know there is an option but its CRAZY expensive, Wix charges 10 bucks a month for unlimited, with my website **What problems is Housecall Pro solving and how is that benefiting you?** customer management, reviews, texting, customer profiles ### 40. This Program is Amazing for small business! I highly recommend them! **Rating:** 4.5/5.0 stars **Reviewed by:** Flint I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Housecall Pro?** I love everything about the Program. They offer real time customer support unlike alot of ticketing Programs and free training to get you where you need to be to be a pro at it in no time!. It's simple... real simple! Don't need hours of training to learn it and it will do wonders for people that aren't tech savvy! Implementation was easy and the Integration was pretty simple. It makes it easy to use daily! **What do you dislike about Housecall Pro?** Do to our Business needs. There are things we have to work around. Like how we charge our MSAs and such. This program wasn't really build for this kind of business and it works so well that it's hard to think of what I don't like. Maybe partner up with Konica Minolta so we can get the Material prices parts automatically instead of looking them up and manually building our own database. I guess if there was a way buy the rights to use the program in an office to make things more centralized and offer service programs monthly for the support and extras, that be great, especially in the industry were in but it works well right now. **What problems is Housecall Pro solving and how is that benefiting you?** Our ticketing and ease of invoicing. ### 41. Great CRM with many features, backed up with community support and frequent updates **Rating:** 5.0/5.0 stars **Reviewed by:** Erick S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2024 **What do you like best about Housecall Pro?** very versatil CMR, with multiple usefull features, including text communication, review fallow ups, QBO integration and other applications **What do you dislike about Housecall Pro?** Price is reasonable for what you get, but would like to have a middle price to add more users. Next price level to add more users I think is high. **What problems is Housecall Pro solving and how is that benefiting you?** Day to day CRM **Official Response from Ben Bosnic:** > Hi Erick, Thank you for your feedback. We are happy hear that Housecall Pro is solving your day-to-day CRM needs. We're constantly updating the platform with new features based on client requests, so we appreciate your input on the features you'd like to see added. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 42. Love it their CS is awesome and never left wondering **Rating:** 5.0/5.0 stars **Reviewed by:** Gil T. | Site Manager / VP of Sales , Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** The simplicity of the system and integration is off the charts **What do you dislike about Housecall Pro?** Just navigating some of the pages and limited on certain features like size of logo that goes onto my invoices and required address which I did not want **What problems is Housecall Pro solving and how is that benefiting you?** All invoicing and scheduling and payment is all done in one portal **Official Response from Ben Bosnic:** > Hey Gil, Thank you for your positive feedback! We're glad to hear that Housecall Pro is solving your invoicing, scheduling, and payment needs. We understand your concerns about navigating pages and feature limitations, and we'll work on addressing those to enhance your experience. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 43. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | Owner/technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** The ability to literally handle my entire business from one platform, it links to my quickbooks as well! **What do you dislike about Housecall Pro?** More mobile features would be helpful for field use. **What problems is Housecall Pro solving and how is that benefiting you?** The add on for service plans help maintain customers and streamlines the entire booking process for said maintenance visits. ### 44. Is Housecall Pro worth the hype? **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Housecall Pro?** In the ever-evolving world of home service management, finding the right tool to streamline operations and boost efficiency is crucial. After thorough exploration, it's clear that Housecall Pro lives up to the hype. Housecall Pro excels in streamlining operations for home service businesses. The platform offers a comprehensive suite of features that cover every aspect of service management. From job scheduling and dispatching to customer communications and invoicing, Housecall Pro integrates these tasks into a single platform. The mobile app complements the desktop experience, providing on-the-go access for field technicians to view job details, update statuses, and communicate with customers. This seamless integration helps reduce administrative overhead and ensures that your business operates smoothly from start to finish. **What do you dislike about Housecall Pro?** I wish it had a more comprehensive collection section. **What problems is Housecall Pro solving and how is that benefiting you?** Housecall Pro will take suggestions and implement solutions **Official Response from Ben Bosnic:** > Hi Tammy, Thank you for sharing your positive experience with Housecall Pro. We're committed to providing a seamless platform for home service businesses, and we're glad to hear that our features have helped boost efficiency for your operations. We understand your feedback about the collection section, and we'll take it into account as we continue to enhance our platform. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 45. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Bryson S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** Everything is in one place. Ease of use and customer service is very helpful. **What do you dislike about Housecall Pro?** Sometimes it's slow with uploading pictures. I would like the pictures to be added to invoice for customer review. **What problems is Housecall Pro solving and how is that benefiting you?** I have everything in one place fo invoices, scheduling, pictures, ect. ### 46. Nice App to Streamline Quote to Payment **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Housecall Pro?** I am able to arrive at the project site, add the client's information, take pictures, add them to the estimate, write service agreements as needed, send to client's, and client can accept the estimate. Then I can schedule the project to a technician, which then notifies the client and technician when it is scheuled and who is coming, the technician can let the client know when they are on the way, clock in to show how long the job took, click job is complete, and send invoice before they leave the property. **What do you dislike about Housecall Pro?** It would be nice to receive a text when estimates are approved or rejected vs receiving an email. **What problems is Housecall Pro solving and how is that benefiting you?** Sending estimates, keeping client's informed to scheduling and project completion, billing, and receiving payment. ### 47. Decent. Needs networked photos to really reach the next level **Rating:** 3.5/5.0 stars **Reviewed by:** Richard B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Housecall Pro?** The price is reasonable. I like the dashboard **What do you dislike about Housecall Pro?** The photos are per job and not networked per client **What problems is Housecall Pro solving and how is that benefiting you?** Organizing our customer base ### 48. Always adding something new **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia G. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Housecall Pro?** Always improving their software and partnered vendors **What do you dislike about Housecall Pro?** Changing the platform location too much. **What problems is Housecall Pro solving and how is that benefiting you?** Invoicing and tracking employees **Official Response from Ben Bosnic:** > Hi, Patricia, Happy to hear that Housecall Pro is helping you with invoicing and employee tracking. We're committed to making your experience even better.We're glad to hear that you appreciate our continuous improvement efforts! We understand your concern about platform location changes and will take that into consideration for future updates. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 49. Everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Jose G. | Ingeniero civil, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Housecall Pro?** In my opinion, the app is very friendly and easy to use, giving you the best experience when making estimates, invoices, scheduling appointments and much more. **What do you dislike about Housecall Pro?** The price should be a little lower so many companies would use the higher plan. **What problems is Housecall Pro solving and how is that benefiting you?** When making my appointments, he helped me keep everything in order. **Official Response from Ben Bosnic:** > Hi Jose, Thank you for your feedback about the pricing. We are always looking for ways to improve and make our services more accessible to all businesses. It's great to hear that Housecall Pro is helping you keep everything in order. We appreciate your support and will continue to work on providing valuable solutions for your business needs. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ### 50. From Demo to onboarding this experience has been amazing! Our team is loving how easy it is to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Angela M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Housecall Pro?** The system in it's entire is just so user friendly and our team is loving it! Customer support is awesome. Easy to integrate. **What do you dislike about Housecall Pro?** I haven't found any downsides of using HCP. Hopefully it will stay that way :) **What problems is Housecall Pro solving and how is that benefiting you?** The My Money tab is exceptional! So easy to track payments. It has benefited us greatly! **Official Response from Ben Bosnic:** > Hi Angela, Thank you for the positive feedback! We're glad to hear that you find Housecall Pro to be user-friendly and easy to integrate. The My Money tab is designed to make tracking payments easy, and we're pleased to hear that it has benefited your team greatly. We appreciate your support! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. 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