Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Sarah Spinosa

Used by YourMembership and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

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Verified User in Utilities

Small-Business (50 or fewer emp.)

2/24/2022

"Community Platform that Cares About the User"

4/5

What do you like best about Higher Logic Thrive?

Discussion & thread capabilities, staff at Higher Logic cares about clients' success, client user group to help gather peer-solutions to common association/company questions, lots of associate modules including websites/events/library, multiple vendors/partners that work on the software, works with a lot of AMS/CRM/LMS vendors with SSO options, does crowdsource improvement ideas, events focused on improving client knowledge of the platform, the admin's backend has data queries and email automation, flexible customization of website & webpages, flexible widgets to allow for customization of community content, admin access of communities for our volunteers and junior staff Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some of the associated modules like the library and events have simpler functionality, the library does not have the ability for users to collaborate on documents similar to Google Docs, customization or search within a specific library or locking folders to a subset of users, HL has a lot of great ideas about how to improve the product but as the company has grown and acquired other companies - it is slower to roll out improvements to the core community product and modules, lack of junior admin access for staff that locks them out of power admin functionality while letting them run reports Review collected by and hosted on G2.com.

Nicole B.

Executive Director

Small-Business (50 or fewer emp.)

2/28/2022

"Great community platform"

4.5/5

What do you like best about Higher Logic Thrive?

The platform allows me to build lists that are dynamic and that are integrated with my marketing platform. We use both the community and marketing functions. I have not used any other platforms. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

There are a lot of tools within the community and a roadmap of how to use them and how they integrate with Informz would be helpful. I would like to see a user-friendly toolkit that explains how each section works. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/3/2022

"Intuitive, Easy-to-Use, and Excellent User Support"

5/5

What do you like best about Higher Logic Thrive?

The Higher Logic online community platform works. It's an excellent way for the association space to enable members to create digital communities. The Higher Logic User Group is a community for Higher Logic admins to ask and answer questions about the platform. Higher Logic Academy trains admins on how to use the platform in a strategic way. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Ideas that are proposed by users must be upvoted to be implemented. It can be difficult to get enough people to vote for quick fixes that seem like low hanging fruit. The good news is HL continually improves the platform. Review collected by and hosted on G2.com.

Vicki C.

Executive Assistant

Mid-Market (51-1000 emp.)

3/9/2022

"Survey"

5/5

What do you like best about Higher Logic Thrive?

A lot of helpful information. The communication. I appreciate all of the features. The Community features. All of them. I have no comparison. I only use this one. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

None to report. Nothing is missing. Nothing is missing that I know of. Everything works good. None to report. I do not know enough to say what improvements should be made. Review collected by and hosted on G2.com.

Greg M.

CEO

Small-Business (50 or fewer emp.)

6/30/2016

"A higher online community experience "

4.5/5

What do you like best about Higher Logic Thrive?

Super staff, flexible platform. Ease of use, and powerful automation rules. Great user community and free online training. Continual improvement and product development. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Experience on mobile devices needs improvement.

Event calendar accommodates global time zones but does not automatically adjust time listings. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Definitely look at Higher Logic - it's a great fit for us and many associations! Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Higher Logic is critical to our member-led global growth strategy. It allows both headquarters staff and volunteers at more than 50 communities around the globe to deliver membership value through a unified platform. Review collected by and hosted on G2.com.

Ashley H.

Director of Communications

Small-Business (50 or fewer emp.)

10/20/2021

"Higher Logic Communities Making Engagement Simpler"

5/5

What do you like best about Higher Logic Thrive?

We implemented Higher Logic Communities nearly two years ago and it has been such an effective tool for our association. We used to have various "forums" methods, but they were messy and clunky. I love this platform because it gives our members one spot to interact, share resources, find leadership information, and more. It has really streamlined our process. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

There isn't anything I don't particularly dislike about the product. The key is getting your members to understand how easy it is to use. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

When launching Higher Logic Communities, don't feel pressured to do all the things. Start small! Create a few Communities where you can get engagement and involvement, and it will be easier to roll out subsequent Communities. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We used to have clunky member connection/communication. Our old forums were listserv style, so you never saw the conversation string, just one reply. This platform allows for well-rounded discussion and involvement. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/4/2022

"Effective and Integrated"

5/5

What do you like best about Higher Logic Thrive?

We use Higher Logic for our Online Community as well as our eMarketing efforts. We love that Higher Logic listens to our needs and really understands the importance of the little things, because even small details are important. The integration with Impexium is critical for our success and it works as expected. Technical support was superb. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

We've been using HL for years for our online community. Review collected by and hosted on G2.com.

Georgina D.

Sr. Director, Customer

Mid-Market (51-1000 emp.)

6/20/2022

"Best product for communities of practice"

5/5

What do you like best about Higher Logic Thrive?

- ease of use for members

- powerful automation rules for community managers

- high degree of customization available

- Dedicated support and product team Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

- Some basic features could be refined or improved (but often newer features are prioritized) Review collected by and hosted on G2.com.

Barb P.

Instructional Technologist

Mid-Market (51-1000 emp.)

4/11/2022

"Users like that it can be followed through email"

5/5

What do you like best about Higher Logic Thrive?

Email integration is very good. We like the customizable interface. Controlling access via integration with our AMS is seamless. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Admin interface is confusing in spots, particularly themes and how they work. Libraries can be a bit clunky for users. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Support is quick to find and fix issues and helpful when we have questions. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We use it for study groups for our national exam which allows us to control access to study tips, instructor recordings and notes. We also use it for member communities. Again, access control and ease of use for the participant is key. Review collected by and hosted on G2.com.

Lauren M.

Social Media Team Lead

Mid-Market (51-1000 emp.)

2/27/2022

"CPA Member Connect, an engaged global online community"

4.5/5

What do you like best about Higher Logic Thrive?

Higher Logic's Online Community enables members of CPA Australia to connect and network no matter where they are located. It offers a safe and secure environment for discussion and connection on common areas of interest. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

While the user experience and functionality of the online community are accessible, as a first-time user, it can take some time to navigate around the online community and understand how it works. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Delivering value to our members by providing a platform for them to engage and connect with one another in a safe and secure environment. CPA Member Connect is used to share valuable and timely resources, such as articles and professional development opportunities, with CPA Australia members. Review collected by and hosted on G2.com.