# Top 10 Hesk Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 6 Looking for alternatives or competitors to Hesk? Help Desk Software is a widely used technology, and many people are seeking powerful, user friendly software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Hesk include reliability and ease of use. The best overall Hesk alternative is Freshdesk. Other similar apps like Hesk are SysAid, Zoho Desk, Zendesk for Customer Service, and Freshservice. Hesk alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms). ## Best Paid & Free Alternatives to Hesk - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) ## Top 10 Alternatives to Hesk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Hesk stacks up to the competition, check reviews from current & previous users in industries like Retail, Computer Software, and Government Administration, and find the best product for your business. ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,754 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs SysAid](https://www.g2.com/compare/freshdesk-vs-sysaid) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Freshservice](https://www.g2.com/compare/freshdesk-vs-freshservice) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs TeamSupport](https://www.g2.com/compare/freshdesk-vs-teamsupport) - [Freshdesk vs Dixa](https://www.g2.com/compare/dixa-vs-freshdesk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) ### 2. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 753 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs SysAid](https://www.g2.com/compare/hesk-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sysaid) - [SysAid vs Zoho Desk](https://www.g2.com/compare/sysaid-vs-zoho-desk) - [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs Front](https://www.g2.com/compare/front-vs-sysaid) - [SysAid vs TeamSupport](https://www.g2.com/compare/sysaid-vs-teamsupport) - [SysAid vs Dixa](https://www.g2.com/compare/dixa-vs-sysaid) - [SysAid vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sysaid) - [SysAid vs Fin](https://www.g2.com/compare/fin-vs-sysaid) ### 3. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,825 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Zoho Desk](https://www.g2.com/compare/hesk-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs SysAid](https://www.g2.com/compare/sysaid-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-zoho-desk) - [Zoho Desk vs Dixa](https://www.g2.com/compare/dixa-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) ### 4. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,013 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Zendesk for Customer Service](https://www.g2.com/compare/hesk-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Dixa](https://www.g2.com/compare/dixa-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) ### 5. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,345 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Freshservice](https://www.g2.com/compare/freshservice-vs-hesk) **Compare Freshservice with other alternatives:** - [Freshservice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-freshservice) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs Zoho Desk](https://www.g2.com/compare/freshservice-vs-zoho-desk) - [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) - [Freshservice vs Front](https://www.g2.com/compare/freshservice-vs-front) - [Freshservice vs TeamSupport](https://www.g2.com/compare/freshservice-vs-teamsupport) - [Freshservice vs Dixa](https://www.g2.com/compare/dixa-vs-freshservice) - [Freshservice vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshservice) - [Freshservice vs Fin](https://www.g2.com/compare/fin-vs-freshservice) ### 6. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,505 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Front](https://www.g2.com/compare/front-vs-hesk) **Compare Front with other alternatives:** - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs SysAid](https://www.g2.com/compare/front-vs-sysaid) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Freshservice](https://www.g2.com/compare/freshservice-vs-front) - [Front vs TeamSupport](https://www.g2.com/compare/front-vs-teamsupport) - [Front vs Dixa](https://www.g2.com/compare/dixa-vs-front) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) ### 7. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) By TeamSupport **Average Rating:** 4.4/5 **Total Reviews:** 891 TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs TeamSupport](https://www.g2.com/compare/hesk-vs-teamsupport) **Compare TeamSupport with other alternatives:** - [TeamSupport vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-teamsupport) - [TeamSupport vs SysAid](https://www.g2.com/compare/sysaid-vs-teamsupport) - [TeamSupport vs Zoho Desk](https://www.g2.com/compare/teamsupport-vs-zoho-desk) - [TeamSupport vs Zendesk for Customer Service](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) - [TeamSupport vs Freshservice](https://www.g2.com/compare/freshservice-vs-teamsupport) - [TeamSupport vs Front](https://www.g2.com/compare/front-vs-teamsupport) - [TeamSupport vs Dixa](https://www.g2.com/compare/dixa-vs-teamsupport) - [TeamSupport vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-teamsupport) - [TeamSupport vs Fin](https://www.g2.com/compare/fin-vs-teamsupport) ### 8. [Dixa](https://www.g2.com/products/dixa/reviews) By Dixa **Average Rating:** 4.2/5 **Total Reviews:** 391 Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Dixa](https://www.g2.com/compare/dixa-vs-hesk) **Compare Dixa with other alternatives:** - [Dixa vs Freshdesk](https://www.g2.com/compare/dixa-vs-freshdesk) - [Dixa vs SysAid](https://www.g2.com/compare/dixa-vs-sysaid) - [Dixa vs Zoho Desk](https://www.g2.com/compare/dixa-vs-zoho-desk) - [Dixa vs Zendesk for Customer Service](https://www.g2.com/compare/dixa-vs-zendesk-for-customer-service) - [Dixa vs Freshservice](https://www.g2.com/compare/dixa-vs-freshservice) - [Dixa vs Front](https://www.g2.com/compare/dixa-vs-front) - [Dixa vs TeamSupport](https://www.g2.com/compare/dixa-vs-teamsupport) - [Dixa vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dixa) - [Dixa vs Fin](https://www.g2.com/compare/dixa-vs-fin) ### 9. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hesk) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs SysAid](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sysaid) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshservice](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshservice) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs TeamSupport](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-teamsupport) - [Agentforce Service (formerly Salesforce Service Cloud) vs Dixa](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dixa) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) ### 10. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,898 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Hesk: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Hesk vs Fin](https://www.g2.com/compare/fin-vs-hesk) **Compare Fin with other alternatives:** - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs SysAid](https://www.g2.com/compare/fin-vs-sysaid) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshservice](https://www.g2.com/compare/fin-vs-freshservice) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs TeamSupport](https://www.g2.com/compare/fin-vs-teamsupport) - [Fin vs Dixa](https://www.g2.com/compare/dixa-vs-fin) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) ## Explore Articles - [What is the best MDM platform for enterprise data integration?](https://www.g2.com/discussions/what-is-the-best-mdm-platform-for-enterprise-data-integration) - [Media monitoring service with best reviews](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews) - [Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms) - [What platform integrates video ads with social media and OTT channels?](https://www.g2.com/discussions/what-platform-integrates-video-ads-with-social-media-and-ott-channels) - [Best event registration software for mid-size company](https://www.g2.com/discussions/best-event-registration-software-for-a-mid-size-company) - [Most reliable EDI solution for healthcare providers](https://www.g2.com/discussions/what-s-the-most-reliable-edi-solution-for-healthcare-providers) ## Spotlight Categories - [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) - [Field Service Management Software](https://www.g2.com/categories/field-service-management) - [Relational Databases](https://www.g2.com/categories/relational-databases)