---
title: HelpOnClick Reviews
meta_title: 'HelpOnClick Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how HelpOnClick works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 12
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# HelpOnClick Reviews
**Vendor:** OnClick  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 12
## About HelpOnClick
HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the software a real catch for business owners. HelpOnClick clients report 35-40% increase in sales after they start using HelpOnClick Live Chat on their websites. Simple Copy&Paste installation allows to start chatting with the website visitors in a few minutes after registration.




## HelpOnClick Reviews
  ### 1. Service

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2023

**What do you like best about HelpOnClick?**

I really like HelpOnClick for its easy-to-use interface and live chat features. It makes customer support a breeze, and the customization options are a game-changer for our website

**What do you dislike about HelpOnClick?**

HelpOnClick's reporting features could be more robust

**What problems is HelpOnClick solving and how is that benefiting you?**

It tackles the challenge of instant customer interaction, making our website a friendly and responsive space. This boosts customer satisfaction, resolves issues on the spot, and just makes everything smoother. It's a game-changer for us

  ### 2. I was fine but we decided on another tool

**Rating:** 3.0/5.0 stars

**Reviewed by:** Gabriel L. | Especialista en Mercadeo, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2017

**What do you like best about HelpOnClick?**

We liked the fact that we could generate reports from the chat. The installation of the script on the website was very easy. We loved being able to see what a user is doing in real-time on the website.

**What do you dislike about HelpOnClick?**

The reports were not very detailed, sometimes the platform crashed.

**Recommendations to others considering HelpOnClick:**

If you want a free tool, it's good, especially because we wanted to support clients in real-time and see what information they were looking for. We decided to use TAWK.TO because it was more similar to what we were looking for.

**What problems is HelpOnClick solving and how is that benefiting you?**

We have an online sales page, we wanted it to provide support to customers and clear up doubts.


## HelpOnClick Discussions
  - [What is HelpOnClick used for?](https://www.g2.com/discussions/what-is-helponclick-used-for)

- [View HelpOnClick pricing details and edition comparison](https://www.g2.com/products/helponclick/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A07%3A08+-0500&secure%5Bsession_id%5D=e54c4f2e-caff-4141-9a9d-59118f3564e0&secure%5Btoken%5D=4df76aace76c708b9784a2f34fc7e5733c72e8a13e8728be2a9507f2e58092cd&format=llm_user)

## HelpOnClick Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

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