---
title: HelpDesk 3 Reviews
meta_title: 'HelpDesk 3 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 10 reviews by the users' company size, role or industry to
  find out how HelpDesk 3 works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 10
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# HelpDesk 3 Reviews
**Vendor:** Jakweb  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 10
## About HelpDesk 3
HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog.




## HelpDesk 3 Reviews
  ### 1. Live support chat

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2018

**What do you like best about HelpDesk 3?**

attachment in chats, multi language, group chat

**What do you dislike about HelpDesk 3?**

not yet, if i come across any will definitely update

**What problems is HelpDesk 3 solving and how is that benefiting you?**

client details, it really helps in finding the client records.

  ### 2. Use this for IT team at University's dental school.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 28, 2018

**What do you like best about HelpDesk 3?**

It is easy to create and find tickets based on ticket number.

**What do you dislike about HelpDesk 3?**

Takes a while to refresh or load when trying to see new or updated tickets.

**What problems is HelpDesk 3 solving and how is that benefiting you?**

Makes it easy for the department to communicate through. 


## HelpDesk 3 Discussions
  - [What does Helpdesk 3 do?](https://www.g2.com/discussions/what-does-helpdesk-3-do)
  - [What is helpdesk function?](https://www.g2.com/discussions/what-is-helpdesk-function)
  - [What are the main components of help desk support?](https://www.g2.com/discussions/what-are-the-main-components-of-help-desk-support)

- [View HelpDesk 3 pricing details and edition comparison](https://www.g2.com/products/helpdesk-3/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A17%3A18+-0500&secure%5Bsession_id%5D=06f49072-b0a0-4ff1-93f2-3166fd922b2a&secure%5Btoken%5D=6f4eeb0dff3e65189977ac94e8d4d49abb2727523bf5587bc179426e3b52e871&format=llm_user)

## HelpDesk 3 Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top HelpDesk 3 Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)