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# Help Lightning vs XMReality Comparison - What are their main differences?

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Help LightningXMReality[+ Add Product](#)

Pricing

**Help Lightning**
 **Starting at $75,000.00** 200 License Per Year · Enterprise 

**XMReality**
Free Trial

**Starting at $40.00** 1 Licenses Per Month · Professional

**Pricing Insights**
from reviews

Time to Implement

**Help Lightning**
5 months

Based on 6 responses

**XMReality**
Not enough reviews yet

Return on Investment

**Help Lightning**
8 months

Based on 6 responses

**XMReality**
Not enough reviews yet

Perceived Cost

**Help Lightning**
$$$$$

**XMReality**
$$$$$

Average Discount

**Help Lightning**
Not enough reviews yet

**XMReality**
Not enough reviews yet

 ![Help Lightning](https://images.g2crowd.com/uploads/product/hd_favicon/9a1a07d6aa13903ffa6f98111920516b/help-lightning.svg "Help Lightning")

 ![XMReality](https://images.g2crowd.com/uploads/product/hd_favicon/9224777b619aba786485b45903fd0130/xmreality.svg "XMReality")

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**Pros & Cons**
from reviews

**Help Lightning**
[
Ease of Use (8)
](https://www.g2.com/products/help-lightning/reviews?filters%5Bsentiment_snippet%5D=1033370&qs=pros-and-cons#reviews)[
Customer Support (6)
](https://www.g2.com/products/help-lightning/reviews?filters%5Bsentiment_snippet%5D=1033326&qs=pros-and-cons#reviews)[
Delay Issues (6)
](https://www.g2.com/products/help-lightning/reviews?filters%5Bsentiment_snippet%5D=1033368&qs=pros-and-cons#reviews)[
Connectivity Issues (3)
](https://www.g2.com/products/help-lightning/reviews?filters%5Bsentiment_snippet%5D=2012209&qs=pros-and-cons#reviews)

**XMReality**
Not enough data

Integrations

**Help Lightning**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-app-engine.jpg "Product Avatar Image")

ServiceNow App Engine

](https://www.g2.com/products/servicenow-app-engine/reviews)[
View all
](https://www.g2.com/products/help-lightning/integrations)

**XMReality**
Not enough data

Screenshots

**Help Lightning**
 ![Help Lightning screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/178265/RVA-low.gif)

**XMReality**
 ![XMReality screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/143089/desktop-1-1024x524.jpg)

**Ratings**
from reviews

Meets Requirements

**Help Lightning**

9.2

9.252

**XMReality**

8.9

8.932

Ease of Use

**Help Lightning**

9.0

9.053

**XMReality**

9.1

9.133

Ease of Setup

**Help Lightning**

9.1

9.144

**XMReality**

9.2

9.213

Ease of Admin

**Help Lightning**

9.5

9.533

**XMReality**

8.8

8.812

Quality of Support

**Help Lightning**

9.5

9.553

**XMReality**

9.4

9.430

Has the product been a good partner in doing business?

**Help Lightning**

9.6

9.633

**XMReality**

9.0

9.013

Product Direction (% positive)

**Help Lightning**

10.0

10.051

**XMReality**

8.6

8.633

**Features**
ratings from reviews

Remote Support

8.8

35

8.5

29

Remote Video Support

8.1

15

8.0

7

Video Conferencing

7.8

7

Not enough data

AR Collaboration Tools

8.8

20

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
21.0%

Mid-Market(51-1000 emp.)
41.9%

Enterprise(\> 1000 emp.)
37.1%

Small-Business(50 or fewer emp.)
21.0%

Mid-Market(51-1000 emp.)
41.9%

Enterprise(\> 1000 emp.)
37.1%

Small-Business(50 or fewer emp.)
39.5%

Mid-Market(51-1000 emp.)
23.7%

Enterprise(\> 1000 emp.)
36.8%

Small-Business(50 or fewer emp.)
39.5%

Mid-Market(51-1000 emp.)
23.7%

Enterprise(\> 1000 emp.)
36.8%

**Reviewers' Industry**

[![Help Lightning](https://images.g2crowd.com/uploads/product/hd_favicon/9a1a07d6aa13903ffa6f98111920516b/help-lightning.svg "Help Lightning")](https://www.g2.com/products/help-lightning/reviews)
Help Lightning

Chemicals
14.5%

Information Technology and Services
11.3%

Mechanical or Industrial Engineering
9.7%

Medical Devices
9.7%

Hospital & Health Care
8.1%

Other
46.8%

[![XMReality](https://images.g2crowd.com/uploads/product/hd_favicon/9224777b619aba786485b45903fd0130/xmreality.svg "XMReality")](https://www.g2.com/products/xmreality/reviews)
XMReality

Medical Devices
10.5%

Information Technology and Services
10.5%

Industrial Automation
10.5%

Biotechnology
7.9%

Manufacturing
5.3%

Other
55.3%

Alternatives

**Help Lightning Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist")

[
Zoho Assist
](/products/zoho-assist/reviews)

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
](/products/ninjaone/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

**XMReality Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
](/products/ninjaone/reviews)

 ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve")

[
LogMeIn Resolve
](/products/logmein-resolve/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

## Help Lightning vs XMReality

When assessing the two solutions, reviewers found XMReality easier to use and set up. However, Help Lightning is easier to administer. Reviewers also preferred doing business with Help Lightning overall.

- Reviewers felt that Help Lightning meets the needs of their business better than XMReality.
- When comparing quality of ongoing product support, reviewers felt that Help Lightning is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help Lightning over XMReality.