Guru Reviews & Product Details

There are plenty of things to appreciate about Guru! We especially enjoy the chat feature. After proper configuration, the bot does an excellent job providing answers for our customer support needs. Guru’s customer support team has also been consistently available and helpful, especially through their frequent workshops. Creating landing pages with Guru is straightforward, and our team can easily customize them to match their preferred style. Integrating Guru with other platforms is just as simple; I often find myself asking Guru about how another integrated platform works, and it handles those queries smoothly. Review collected by and hosted on G2.com.

I think the card creation and management system could use some refinement. I would also like to see more examples of what is possible from Guru. Review collected by and hosted on G2.com.

It's seamless integration into my daily workflow. I love that browser Extension and slack integration because i don't have to switch tabs or dig through drive folders to find answers. That AI search is incredibly fast and pulls information from anywhere saving me hours every week. and also the verification feature ensures tat i an trust the information i'm reading is up to date.. Review collected by and hosted on G2.com.

It Sometimes the following options in the card editor can feel a bit limited compared to a full document editor like Google docs, but it's sufficient for quick knowledge sharing... Review collected by and hosted on G2.com.

I use Guru to get help in real-time with information. It significantly improves my work with its AI features, making it easier to use. The AI assistance is something I really like because I can ask anything and get my answer in seconds. It's great that it answers all my questions. Review collected by and hosted on G2.com.

Sometimes it lapses and goes back to the same page, which is annoying. Also, the search tab has a chat option, and it sometimes gets clicked on instead of search, which can be frustrating. Review collected by and hosted on G2.com.

I love that Guru serves as a single source of truth, where all important information lives in one place, eliminating confusion and conflicting answers. The powerful search function makes finding the right information fast and intuitive, even as the knowledge base grows. I also appreciate Guru's integration with tools like Slack and CRM systems, which makes accessing knowledge as seamless as possible within our workflow. The platform's intuitive interface made it easy for team members to start contributing and using the system quickly. Additionally, Guru makes knowledge management efficient, reliable, and easily accessible, saving time and ensuring consistency across the team. Review collected by and hosted on G2.com.

Content organization at scale: As the knowledge base grows, organizing and restructuring content can take effort. More advanced bulk-editing or reorganization tools would be helpful. Search filtering and refinement: While search is powerful, having more granular filters (by team, date, or content type) could make it even faster to narrow down results. Review collected by and hosted on G2.com.

Direct and to the point, easy to follow and navigate Review collected by and hosted on G2.com.

It's perfect in its design. So nothing to be disliked for Review collected by and hosted on G2.com.

I like the ability to collaborate and get feedback easily on Guru. Additionally, I enjoy the organization of information and how I can choose a topic and navigate through all the related information. I also appreciate the dynamism, the ability to create collections, add tags, and how easy it is to use and access it. The initial setup was very simple because we were able to easily migrate the structure of our knowledge bases. Review collected by and hosted on G2.com.

Collaborative creation, something I miss from Zendesk Knowledge, is being able to create a draft of a document and have others view or edit it without needing to publish it. I would like to be able to create a document and see the changes and suggestions of others live without needing to publish the document. Review collected by and hosted on G2.com.

Guru is one of my main systems for accessing professional quality knowledge and content, facilitating the collection of business related information and documents.

I can also say that Guru offers great business integration advantages and features, facilitating its adoption and digital execution. Review collected by and hosted on G2.com.

I have nothing bad or negative to say about Guru's digital features and tools, I think it is an accessible system with great technical performance. Review collected by and hosted on G2.com.

I like that I'm able to provide feedback on specific things in Guru. The ability to request more in-depth explanations is helpful as it clarifies any doubts I might have. Guru also helps me correct some procedures that I am taking, which is very valuable. Review collected by and hosted on G2.com.

I find the way that Guru information is displayed to be problematic. There's too much information on one page, which makes it hard to locate the topics we need. It would be great if there were more organized sections to make it easier for us agents. Review collected by and hosted on G2.com.

how quickly you get a response to any question asked. Review collected by and hosted on G2.com.

how detailed you need to be about the question for a reasonable response Review collected by and hosted on G2.com.

I like how I can quickly find trusted, verified information with Guru when I need it. The verification system, intuitive search, and seamless integrations help ensure content stays accurate and accessible, making my daily work faster and more efficient. Guru integrates smoothly with tools like Slack, Google Workspace, and project management platforms, allowing us to access verified knowledge directly within our existing workflows without switching between applications. The initial setup was straightforward and easy to follow, with the onboarding process, templates, and clear documentation helping our team get up and running quickly with minimal training. Review collected by and hosted on G2.com.

While Guru is very effective overall, there is room for improvement in content organization and advanced search filtering as knowledge bases grow. Occasionally, maintaining and updating content can require extra effort. More flexible folder structures, tagging options, and bulk content management tools would help keep information easier to organize. Enhanced search filters—such as filtering by verification status, content owner, or last updated date—would also make it faster to find the most relevant information. Review collected by and hosted on G2.com.