Locad Reviews & Product Details

nothing, it's been terrible. We were won over by the pitch but then problems started happening the moment we signed with them. I tried to be patient with them for a year but problems kept persisting, with no end in sight. my biggest regret was not moving on sooner Review collected by and hosted on G2.com.

My biggest mistake was choosing locad as a service provider for my business. My time with them has been fraught with challenges too many to detail and we've lost large sums of money and customer confidence due to subpar logistics (for example, the warehouse misplaced a portion of our products and listed them as out of stock, when in reality it was sitting in a corner of their warehouse collecting dust for months, while we as a business already invested money into replenishing stock), incorrect inflated billing charges, goods being stolen from the warehouse, customer service personel that overpromise and cannot honor their words and provide wrong information until you press them to clarify their own terms and conditions, sudden increase in storage charges and a whole lot of other issues. It has been a nightmare and is the worst decision we made as a business. We have moved on to a new 3PL in Singapore which is worlds apart from Locad and I wish we moved on sooner. Review collected by and hosted on G2.com.

Their tech integrates well with our online stores, and the whole process feels smooth. Review collected by and hosted on G2.com.

UI could be modern and user-friendly as sometimes it looks a bit out dated. But overall experience has been fine and great with Locad! Review collected by and hosted on G2.com.

It provides a good warehousing service and the intergration between other applications.

Simple and clear User interface make it easy to use.

The efficiency and also good support team are really helpful whenever we have enquiries or needed help from the warehouse team Review collected by and hosted on G2.com.

There is space for improvement regarding the stock count and the billing. Review collected by and hosted on G2.com.

Locad’s dashboard is the best because it is easy it is to track orders across multiple marketplaces and warehouses from a single place Review collected by and hosted on G2.com.

At times, response time from support team can be a bit delayed, especially during urgent situations. Review collected by and hosted on G2.com.

Ease of using the product, real-time visibility into sales channels. Great UX! Review collected by and hosted on G2.com.

The on-boarding process could be simpler Review collected by and hosted on G2.com.

Locad integration with multiple marketplaces makes it seamless for order and inventory management Review collected by and hosted on G2.com.

Customer service could be better with quicker response. Review collected by and hosted on G2.com.

Cost Effective

Time Efficient

Ease in Inventory Management

Escalation Matrix for ease in resolution Review collected by and hosted on G2.com.

Lack of itemized file download from the dashboard Review collected by and hosted on G2.com.

What I like most about Locad is you can really feel that they want to help you and your business grow. They do their services to help you and not only to gain on their end. Review collected by and hosted on G2.com.

I think something they can work on is their customer service. It will need a bit of reminding and following up for them to solve their problems but they always explain it in detail, so the wait is somewhat worth it Review collected by and hosted on G2.com.

LOCAD helps me avoid logistical mishaps and fulfills my orders very quickly Review collected by and hosted on G2.com.

Great customer support and a tech platform that empowers me to manage my business well Review collected by and hosted on G2.com.