Gmelius Reviews & Product Details

Gmelius seems like it would a beneficial system for organizing emails and tasks for certain business models. At first, it was a little confusing, but the more I used it, the more I got used to it. Review collected by and hosted on G2.com.

In general, Gmelius doesn't work well for what I do. For our system, it's always easier to just forward me the email if it's high priority. I wish certain things were more clear in gmelius than they are. Overall, I was not a fan, but some other people I'm sure enjoy it. Review collected by and hosted on G2.com.

Everyone can assign jobs for themselves or to others, it is very easy to use and we can do a follow-up on every email. I have never tried other competitors but I think it is a good software. Review collected by and hosted on G2.com.

I dislike from Gmelius the part of showing aged emails and I think we need to know how to set up the software better on every computer and on the master email from the company. Review collected by and hosted on G2.com.

Gmelius has been extremely helpful for us in managing our project intake from clients. It was straightforward to work into our existing workflow and has made all of our lives easier. The included features are all useful, and they continue to add new features regularly to our current subscription, making our lives EVEN EASIER. It fills a hole in our process perfectly! Review collected by and hosted on G2.com.

The meeting scheduler tool isn't as intuitive as I'd like, it is a very good bonus feature that replaced calendly for us, but it wasn't the most user-friendly. Unfortunately, it also relies on a browser plugin, which limits the installation. Review collected by and hosted on G2.com.

I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and they magically get a response from the right person in the right department because we can assign responding to the email to the right person. Review collected by and hosted on G2.com.

I wish that you could assign multiple people to an email. I wish you could separate an email into duplicate tickets - for example sometimes a customer sends one email but needs responses from various people and we can do that we just can't assign it to various people. I would like to upgrade to be able to filter by tag, but it's twice the price from the low to medium tier plan. Review collected by and hosted on G2.com.

Gmelius bridges the gap between having to guess where a support ticket needs to go or the required department and it falling through the cracks where no one sees it. By allowing management to assign certain members emails that come in through our general support time through Gmelius, almost nothing has been missed because each department gets its task exclusively assigned to them. Review collected by and hosted on G2.com.

It was a bit of a learning curve off the bat and we needed to host a meeting to explain its function to non-tech users, but with use of their guides and IT's know-how we were able to deploy it near immediately after that meeting. Review collected by and hosted on G2.com.

I use Gmelius every day!

Gmelius automation, templates, and campaigns have helped me increase my contacts with clients and prospects. The templates are easy to build and integrate perfectly with my Google suite and Gmail. It's a great tool to send mass merged emails through gmail. A feature I absolutely love.

I can also integrate this tool with my Trello Boards for easy project management.

The product saves me time, and energy, and leads to increased results! Review collected by and hosted on G2.com.

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Honestly, this has been a great addition to my, and my whole team's technology toolkit to help us get better results. I advocate for everyone to try and use this product. Review collected by and hosted on G2.com.

The ease of use, and the ability to tag people and collaborate in the emails inside of a workspace has been making our daily flow much easier. Review collected by and hosted on G2.com.

I don't love the look, sometimes it feels a little overwhelming and confusing. Review collected by and hosted on G2.com.

It's helping keep me sane as a very busy business owner, and helping me let go and delegate to my assistant. Review collected by and hosted on G2.com.

I find the tagging vs delegating system a little on the confusing side. Review collected by and hosted on G2.com.

The most obvious benefit is the ability for seamless integration with Google Workspaces as a ticketing management system. It is a logical extension of how most organizations already utilize their shared mailboxes to assign and track support for internal and external needs, all without setting up an additional platform such as ZenDesk. Review collected by and hosted on G2.com.

It is difficult to justify the monthly subscription cost per license/user unless your team and volume of support tickets is low enough to allow usage of the Gmelius FLEX plan that allows up to 10 users for a flat fee. Review collected by and hosted on G2.com.

I like the fact that so many features are built into one app. Features are well thought-out and new ones are always being added. Somehow Gmelius does not feel cluttered or bloated though. It works the way I work. Review collected by and hosted on G2.com.

I do like the Shared Labels feature but am unable to use it. We have many nested folders and if we were to share them, it would mean a lot of setup. For example, we have a Label named Clients, and each client has its own subfolder. As we add a new client subfolder I would like it to be automatically added, but it does not work that way. We found another solution that handles this for us for now. Update 2023: This has not changed, so we still do not use this feature. Something else that is frustrating is that you cannot edit a sequence by inserting a message somewhere in the middle. For example, if I have 5 messages queued to go out one every 3 days, and I want to insert a new message between the 2nd and 3rd, I cannot do that without rebuilding the sequence from scratch. Review collected by and hosted on G2.com.