--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. (22 reviews) - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. (14 reviews) - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. (8 reviews) - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. (6 reviews) - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. (5 reviews) - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. very user friendly and effecient **Rating:** 5.0/5.0 stars **Reviewed by:** christian l. | analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** very organized and super easy to use for work **What do you dislike about Gmelius?** no complaints at all. I am a big fan of gmelius **What problems is Gmelius solving and how is that benefiting you?** solved the problem of a cluttered inbox and helps keep things organized ### 2. Turns your Gmail into a engaging Slack messenger like experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Gmelius?** I really like How Gemlius helped me put my emails into special categories, told me updates from other team members on what they said to a client before they handed them off, etc. I liked how it made my Gmail inbox just easier to look at and find what I need overall. **What do you dislike about Gmelius?** It was a little frustrating getting so many emails from them but every company does that now. It could be better if they had a few easy to find how to videos showing me quick tips on how to best use Gmelius. **What problems is Gmelius solving and how is that benefiting you?** We have so many different inboxes from which I have to send responses and hand off leads. Gmelius made this whole process a lot easier by categorizing them automatically, showing me notes people have left on the lead, and making it easier to find past emails thanks to its tagging feature ### 3. Use Gmelius for a shared work inbox **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Gmelius?** I can assign emails, leave notes and communicate with my team via Gmelius. **What do you dislike about Gmelius?** I honestly love the product and have not run into any issues that would make me dislike it **What problems is Gmelius solving and how is that benefiting you?** We can assign different emails to members of our customer service team to expedite service and provide the best experience for our customers ### 4. Easy tool to use, would recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Laura J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Gmelius?** You do not have to be that technical to be able to use Gmelius. It was very easy to set up. We use Gmelius in our business for shared inboxes so that a number of people within the team can have access to the same incoming emails. I like that it syncs with gmail/googlemail. **What do you dislike about Gmelius?** It would be great it the gmelius inboxes could automatically be at the top of the folder in googlemail. Currently my folder are in alphabetical order. soI need to remember to scroll down in order to see the email coming in. I don't want to use the notification bar on the right. **What problems is Gmelius solving and how is that benefiting you?** The problem of a number of people needed to be able to access the same inbox and for multiple people to use it at the same time. It makes dealing with customer enquiries asy as we can see when something has been closed or if it is still open. ### 5. Easy access to important emails **Rating:** 5.0/5.0 stars **Reviewed by:** Alyne Joy S. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** They help us identify whether the emails were opened already. Also tagging team members internally is very helpful. **What do you dislike about Gmelius?** No reason for me to dislike the platform. **What problems is Gmelius solving and how is that benefiting you?** Missing emails ### 6. nice addon to manage all incoming emails when you use gmail as your work email. **Rating:** 4.5/5.0 stars **Reviewed by:** Marius M. | Customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Gmelius?** I like the most that you can track every single email. No email will be lost unanswered. The use of boards is also useful. **What do you dislike about Gmelius?** If you get a lot of emails with the same subject line it does group them to the same conversation which is not really helpful in some situations. **What problems is Gmelius solving and how is that benefiting you?** Lost emails. Unanswered email notification. Automation with Slack. With gmelius we have all work tracking covered. ### 7. Very useful and reliable tool for massive email assignment **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy G. | Reservations supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Gmelius?** massive email assignment and review of activities **What do you dislike about Gmelius?** i currently dont dislike anything about it, so far has been up to expectations. **What problems is Gmelius solving and how is that benefiting you?** by letting me see the activity within the email log ### 8. Great tool for email collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Selina A. | Head of Strategy, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Gmelius?** Our team loves the Email Templates feature. It's such a simple yet powerful way for us to cross-share templates across functional teams. **What do you dislike about Gmelius?** It would be great if there was a way to export our team's Email Templates for future reference. **What problems is Gmelius solving and how is that benefiting you?** Gmelius solves our challenge of being able to use shared email templates in a cost-effective way. ### 9. Super Effective for Team Email **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor S. | Mortgage Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Gmelius?** Helps my team operate efficiently to communicate both internally and externally with our clients and partners. **What do you dislike about Gmelius?** It can be overwhelming with shared inboxes and tasks that are viewable but do not require immediate action. **What problems is Gmelius solving and how is that benefiting you?** Our team works across multiple time zones and we collaborate on complex real estate transactions. Gmelius helps our team quickly delegate and stay on top of the most important ### 10. Gmelius Review from Start-Up Company **Rating:** 5.0/5.0 stars **Reviewed by:** Darren Sachin P. | Senior Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Gmelius?** The best part about Gmelius is that I am able to collaborate with my team members within my inbox seamlessly. This allows me to save an enormous amount of time. The ability to have full transparency with the reporting/analytics of my team to ensure all emails are attended to with the utmost urgency that top-tier client satisfaction requires. **What do you dislike about Gmelius?** There are very few features that I disliked about Gmelius but one would be the slow load time within my inbox after using it for the first few times. I would like to see more improvements with more user-interface effects. **Recommendations to others considering Gmelius:** Definitely worth giving a shot to determine whether this will benefit your team to collaborate and ease each process. **What problems is Gmelius solving and how is that benefiting you?** My team and I are solving the problem of merging processes within our workflows which saves time and cost for the company. This allows us to become more productive for the team and each department. ### 11. Gmelius is Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Gmelius?** It's now been about three or four years that I've been using Gmelius for work and it's proven to be an invaluable service / tool at my disposal. =) I use snooze and templates like nobody's business. =) **What do you dislike about Gmelius?** Overall I love Gmelius, although I'm not a big fan of kanban style todo boards in general. I suppose if there was something I could do without it would be the kanban / boards that display in my email, when I don't ever use them. It'd be nice to turn OFF that feature in my case. =) I suppose if I were to note a dislike, I might wish to say it would be FANTASTIC if Gmelius could block standard Gmail read receipts automatically and completely. At this time, Gmelius doesn't block such native Gmail features and functions. **Recommendations to others considering Gmelius:** If you love customized snooze, scheduled and/or recurring emails, email templates and kanban and far, far more, you'll LOVE Gmelius! =) **What problems is Gmelius solving and how is that benefiting you?** In my position there's so many redundant emails, providing the same kind of information and reminder emails I must send that being able to schedule recurring emails with Gmelius is the best! =) This saves me so much time, focus and energy! =) ### 12. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ross K. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Gmelius?** It helped me to create email templates which were very useful while sending emails to clients. If we send the same email again and again then you do not need to write a full email, just use the template and send in seconds. It helps me to manage emails, tasks, templates, and many other things. It's a time and lifesaver for me. **What do you dislike about Gmelius?** The mobile app is not so good. Apart from this, it is working fine for me. The dashboard interface should be more user-friendly. and sometimes due to plugins, it loads slowly. **What problems is Gmelius solving and how is that benefiting you?** It adds some really good features to Gmail and helps with task management, assigning tasks, email management, and creating templates. It is very simple to use and helps me to stay on top of my priority tasks. ### 13. Exactly what we needed without slowing down gmail! **Rating:** 5.0/5.0 stars **Reviewed by:** Antony B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** We have a small team who work remotely, this works great for us. I love that it doesn't slow down Gmail, unlike some other systems. **What do you dislike about Gmelius?** The only downside I have is I wish I had the ability to remove the boards tab. **What problems is Gmelius solving and how is that benefiting you?** We have a small team who work remotely and it allows us to connect our workloads together faster and more efficiently. ### 14. Made communicating amongst team members simple, convenient, and quick! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Gmelius?** Being able to assign and comment on emails without the original sender knowing that we were discussing it in the background! It is a breeze to not have to forward emails around all of the time. **What do you dislike about Gmelius?** There seem to be a lot of features to get used to, so it is a tad overwhelming at first. We hope to be able to learn the ins and outs of the program and use it efficiently. **What problems is Gmelius solving and how is that benefiting you?** It is solving our issue of missed emails and lack of communication. ### 15. Gmelius: User friendly and super easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Gmelius?** I love that Gmelius takes the guesswork out of email replies. Having templates to rely on have immensely helped my productivity in my work place! :) **What do you dislike about Gmelius?** Sometimes the automations are slow, however other than that, I love using Gmelius! **What problems is Gmelius solving and how is that benefiting you?** Gmelius makes emailing simpler! Having the ability to save data to use later is extremely helpful. ### 16. Best option for those who prefer a more seamless integration with gmail and gsuite **Rating:** 4.5/5.0 stars **Reviewed by:** Ben M. | Vice President, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Gmelius?** Very cleanly integrates with gmail's native interface. I prefer this over programs that rely on an obvious overlay. The integrated looks is much cleaner and easy to learn **What do you dislike about Gmelius?** The only issue we've had is how the folder/table/label column on the left side of gmail works. first, it doesn't allow dragging items. If you try to drag, it will actually end up in a folder underneath the interface you can see. second, it's hard to control how much space they take up, so you have to close all of them in order to view your folders **What problems is Gmelius solving and how is that benefiting you?** Our primary goal in purchasing gmelius was to allow different accounts to use shared inboxes and labels and have the ability to assign emails to certain users. the kanban board is nice and simple too, and the tags and notes features are great too. We primarily use this for customer service and taking in print orders. ### 17. Gmelius Has Saved Us Many Headaches **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler W. | Multimedia Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** I really like the ability to connect it to your Trello account so you can easily assign/manage emails from there. Since we use Trello for everything, this feature saves us a lot of time and allows us to visually see which emails are assigned to who at a quick glance. The shared inbox feature is very nice as well. Before Gmelius, we would often have many emails that would go unnoticed since it's hard to constantly be checking your own email as well as the team emails. Now, all of that syncs together, so it's easy for everyone to stay on top of it! I also absolutely love the ability to assign emails to different members of our team so you know someone is working on it. The ability to block other people from tracking when you open an email is also a plus! I also recently just started using the mobile app, and love the user interface. It's easy to use and manage all your emails! **What do you dislike about Gmelius?** I really enjoy the Google Chrome and Safari extension for Gmail, but wish there was a Firefox extension as well since I often use that browser for different work accounts too. Not having the ability to see my emails and what has been assigned to me in Firefox, is a little frustrating at times. I also wish the Trello integration worked a little more smoothly. Sometimes I've noticed when I've set the priority of different emails in Trello, it doesn't always sync to Gmail and vice versa. The main dashboard can also be a little confusing at times to find what you are looking for. Other than that, I really like Gmelius and don't have any other problems. **Recommendations to others considering Gmelius:** Gmelius is a very advanced and helpful software! It has many tools that can help speed up workflows in many different areas! Because of this, it can be a little confusing at first, but they have amazing customer support and can help you figure out how to solve any problem you need! I highly recommend Gmelius if you are considering it. **What problems is Gmelius solving and how is that benefiting you?** Managing emails is so much easier. We all know what going on since we can add notes and comments about each email and assign it to different coworkers so we know someone is going to work on it. Another huge benefit is the ability to view emails from the main team email in your own personal inbox, making it a lot easier to keep on top of everything and not miss anything. Our workflow with emails has been a much better experience since switching to Gmelius. I recently just started experimenting with the meetings feature and think this will help solve our calendar issues when trying to schedule meetings with our clients. Having the ability to send them a link with all the times we are available will make it much easier to schedule meetings with our clients. **Official Response from Lina Yakunina:** > Hi Tyler, Thank you so much for such a detailed review and for your kind words! We hear you and have shared the feedback with the team. Best, Lina ### 18. Great, with a few problems **Rating:** 3.0/5.0 stars **Reviewed by:** Mrs. Rivka Leah H. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Gmelius?** The fact that colleagues and managers can collaborate on emails, making sure everything gets responded to correctly and in a timely fashion. When multiple people need to be working with one inbox, it's a lifesaver. **What do you dislike about Gmelius?** 1. The app. It would be great if it mimicked the gmail app more. My users didn't like it at all, so didn't use it, which meant half the time emails weren't getting assigned or marked completed. 2. Notes - we'd tag people all the time, and they didn't get an email notification about it, so many times missed it. **Recommendations to others considering Gmelius:** If your team uses shared email accounts/google groups, and is open to change and trying new programs, this is a no-brainer **What problems is Gmelius solving and how is that benefiting you?** Usually, for shared inboxes, we have 1 person who takes 'ownership' of all emails that come in, and it's their job to make sure each gets answered. In certain situations we didn't have the staffing necessary to do this, so we needed many people all to just take care of whichever ones they could, whenever they could. In this situation, we ran into many issues, so found gmelius, which streamlined the whole thing. **Official Response from Lina Yakunina:** > Hi there, Thank you for your honest review. We are actively working towards the app improvement and you're always welcome to share more feedback. As per notes, we've got some great news. Starting this week email notifications for notes with your @mentions are available in your settings. Please follow the link below to learn more. I hope it helps. Best wishes, Lina ### 19. Good tool; Nice foundation **Rating:** 3.5/5.0 stars **Reviewed by:** Shaunt K. | Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Gmelius?** Easy way to track inbound help requests. Nice collaboration features. The more you dig into the product, you see some decent features. Main use case is satisfied with product. **What do you dislike about Gmelius?** While there are a lot of good features, some are still not fully baked. Really should test all features to expose limitations. Roadmap looks good and should address some of these gaps. **What problems is Gmelius solving and how is that benefiting you?** Our main use case is tracking inbound help requests and time to closure. For this, the product works and the team's work is more effecient/manageable. All in all a good tool. ### 20. Gmelius allows Gamil to be used for a company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Gmelius?** The shared templates and shared group inbox. **What do you dislike about Gmelius?** The lack of mail merge is rough. We could really use that. **What problems is Gmelius solving and how is that benefiting you?** It allows my small team to work together effectively. We need the templates and shared inbox functions. ### 21. Some must-have features for more productive use or GMail **Rating:** 4.0/5.0 stars **Reviewed by:** Deilson Elgui de O. | Associate Professor, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Tracking sent message activities (received and opened, for instance) **What do you dislike about Gmelius?** Gmelius changed embedded links, making Google Drive shared files inaccessible. I had to disable the "follow link" feature. Furthermore, some features are now unnecessary, as similar ones are already integrated into GMail (postpone messages, for instance) **What problems is Gmelius solving and how is that benefiting you?** Better following up of sent messages to professional contacts ### 22. easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Gmelius?** how it tags me in everything i need to see, wish it could send me an automated text as well though **What do you dislike about Gmelius?** nothing, i think that the platform works just fine the way it is. **What problems is Gmelius solving and how is that benefiting you?** allows users to tag me in emails so i can easily see them ### 23. Gmelius has been very helpful in helping me respond to emails faster. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Gmelius?** I love that you can save templates so that you can use them when responding to emails. **What do you dislike about Gmelius?** There are often glitches sometimes that occur, but that's really it. **What problems is Gmelius solving and how is that benefiting you?** It's very timesaving to be able to save templates of emails that I used to have to rewrite/layout occasionally. ### 24. A bit overwhelming at first but quite nice after getting to know it **Rating:** 4.0/5.0 stars **Reviewed by:** Eric R. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** I really like the fact that all work related mails can now be viewed in one big inbox and not having to rely on a third party application to view and organize incoming Questions, Offers, etc. Pulses are also nice, making it easy to remind colleagues about overlooked projects or streamlining internal workflows **What do you dislike about Gmelius?** The biggest downside of Gmelius is probably the Gmail Interface, I personally really dislike the Gmail Interface with it's "collapsed" Emails. Reviewing an old Email and trying to extract a single detail can get frustrating and tedious if a whole conversation was made under one big email **What problems is Gmelius solving and how is that benefiting you?** We're using Gmelius in Favor over other CRM or Third Party Ticket Apps to have most of our workprocess centralized around the Google Productline. So far it helped us creating a better communication between the customer support and technical department of our company ### 25. Enjoying Gmelius **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** I love that Gmelius assigns emails. It's extremely helpful and saves you lots of time. I also like you can comment between users regarding emails. **What do you dislike about Gmelius?** It's sometimes slow, and I've had to uninstall and re-install it. **What problems is Gmelius solving and how is that benefiting you?** filtering emails to certain people - it's saving our firm lots of time! ### 26. Best Email tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Nate C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** I found this product you have the best Email tracking on the market. Most accurate. **What do you dislike about Gmelius?** I don't like that it doesn't easily connect with a CRM **What problems is Gmelius solving and how is that benefiting you?** I really like knowing when my customers open their email so that I can immediately follow up with a higher touch method to convert them ### 27. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Bernadette L. | QA / Tester, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** You can see the other person responding to an email. That way, you will know if someone is already taking care of it. **What do you dislike about Gmelius?** I sometimes need to refresh before Gmelius syncs to my email. **What problems is Gmelius solving and how is that benefiting you?** It's really good, especially for projects that are being worked on with a team. ### 28. Great way to collaborate within sales team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Gmelius?** The best part is being able to view and share emails within our organization. This allows us to stay on top of all incoming emails for each member of the team. This is a great feature **What do you dislike about Gmelius?** In certain situations, emails overlap within the sales team which can cause confusion and also flood the inbox with emails that have already been closed out by the user. **What problems is Gmelius solving and how is that benefiting you?** Helped organize emails with the sales team and other employees. Easily assign emails and view emails associated with certain projects. ### 29. Great concept **Rating:** 4.5/5.0 stars **Reviewed by:** Antonieta L. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Gmelius?** I love the concept and the features they came out with but I don't like that it doesn't automatically sync your inbox to your board. I'd like my actual inbox to be a board. **What do you dislike about Gmelius?** I don't think board and email filtering/organizing is intuitive. Make set up more friendly and intuitive and then it will be the perfect software. Also collaboration isn't that intuitive. **What problems is Gmelius solving and how is that benefiting you?** I'm solving project management concerns within my inbox and email management. Email follow up is a lot easier with your inbox in a kanban board set up as well than in regular inbox. ### 30. Useful Tool to Easily Organize Emails **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua L. | Front Desk Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** With the click of a button, easily assign emails to individuals within your team. **What do you dislike about Gmelius?** Sometimes the plugin won't load. This has always been fixed whenever I refreshed the page. **What problems is Gmelius solving and how is that benefiting you?** You can effortlessly organize emails by assigning them for completion or reply to others or yourself. ### 31. Excellent for teamwork! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Gmelius is excellent for encouraging teamwork in a virtual environment. It is great for adding notes to e-mails and assigning tasks. **What do you dislike about Gmelius?** I wish there was a better way to track and organize the messages. **What problems is Gmelius solving and how is that benefiting you?** It solves the problem of attending to e-mails across the business. ### 32. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Gmelius?** templates and campaigns are useful. The capabilities to keep team members on the same page works very well. **What do you dislike about Gmelius?** Notifications are not very effective, particularly pertaining to assigned emails. An email notifying the user that they have an assignment would be helpful, or something on the dashboard maybe. I would also love to see an upgrade to the Pulse section allowing me to filter the activity of each team member. **Recommendations to others considering Gmelius:** great service if you need to co-ordinate with team members **What problems is Gmelius solving and how is that benefiting you?** Co-ordinating work with my team. ### 33. Fairly useful, kind of chaotic **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** Seeing the notes on accounts/emails is what I like **What do you dislike about Gmelius?** When it fails to load or figuring out how to get it back when it closes **What problems is Gmelius solving and how is that benefiting you?** It cuts down on the amount of emails the team has to send to communicate notes about an account ### 34. I'm loving Gmelius! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Gmelius?** We were able to collaborate and assign tasks more efficiently. **What do you dislike about Gmelius?** There are just times that when I log in to my business email, Gmelius isn't log in and I would need to relogin. **Recommendations to others considering Gmelius:** They have a free trial that you can avail yourself if you're still skeptical about the app. No strings attached. **What problems is Gmelius solving and how is that benefiting you?** Since we offer support in the company, we didn't know before how we could effectively assign emails from customers. But since we started using Gmelius, everything is easier than ever. ### 35. Mixed experiences, the system is moving in the right direction but still has some work to do **Rating:** 3.5/5.0 stars **Reviewed by:** Misti W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Gmelius?** Organizing emails into different emails and sharing with staff **What do you dislike about Gmelius?** The boards do not work and have glitches. The boards create cards instead of using the email as the place holder. **What problems is Gmelius solving and how is that benefiting you?** being able to shear email boxes and not having to cc or bcc staff on every email. ### 36. A MUST-HAVE Gmail Add-on **Rating:** 5.0/5.0 stars **Reviewed by:** Jürgen S. | Founder | Podcaster | Speaker | Podcast Strategist | Connector of Amazing Humans, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Gmelius?** Templates, reminders and snooze emails, share and assign to team **What do you dislike about Gmelius?** Sometimes extension doesn't automatically load with Gmail **Recommendations to others considering Gmelius:** Check out this productivity tool for Gmail. **What problems is Gmelius solving and how is that benefiting you?** Keeping on top of email and minimizing time it takes up. ### 37. We tried others, but we're glad we switched to Gmelius. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Gmelius?** The first thing we noticed when switching to Gmelius, was the user-friendly settings and dashboard. Our most used feature is the shared inbox which is tremendously useful for managing a single email and delegating assignments and emails among the office staff. It's created accountability and checks to make sure nothing slips through the cracks. **What do you dislike about Gmelius?** It's not possible to view assigned emails by users. Currently, there is just one search option, assigned, which shows all of the emails assigned but we need the option to see who the bottle-neck is and who is corresponding or closing quickly. **What problems is Gmelius solving and how is that benefiting you?** The problems we are solving are mainly the ability to manage customers who email multiple people. It's enabled us to bring the conversations together and avoid forwarding emails which makes managing the work flows difficult to follow. ### 38. very nice tool for sending 200 emails per say :) **Rating:** 5.0/5.0 stars **Reviewed by:** Bar N. | salas maneger, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2022 **What do you like best about Gmelius?** it fasts and super easy to use the platform **What do you dislike about Gmelius?** nothing at all- all great until this moment. **What problems is Gmelius solving and how is that benefiting you?** its giving the opprotonity to send 200 email per day, saving a lot of time and give a lot of information regarding opened emails or view messages. ### 39. Excellent Collaboration Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Gmelius?** To be able to see in real-time the team workflow and production **What do you dislike about Gmelius?** Not being able to make searches by labels and that when you close a task is not searchable anymore. **What problems is Gmelius solving and how is that benefiting you?** Coordination and collaboration - eliminating double work - more production ### 40. A great tool for managing email correspondence within a team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Gmelius?** Easy to assign, track and otherwise manage correspondence. Intuitive. **What do you dislike about Gmelius?** Nothing of note, although sometimes old conversation re-appear, but that is a minor issue. **What problems is Gmelius solving and how is that benefiting you?** Creates redundance when dealing with customer enquiries making sure no emails go unanswered. ### 41. Great Addition to Gmail for a shared inbox alternative. **Rating:** 4.0/5.0 stars **Reviewed by:** Mikey F. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** Shared inbox, assigned employees certain emails, and employee notes on emails. **What do you dislike about Gmelius?** Little glitchy from time to time but they usually resolve the issue very fast. **What problems is Gmelius solving and how is that benefiting you?** The ability to have a true shared inbox which was not possible before with google. ### 42. Get to work! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse M. | Buyer, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** The labeling and easy-to-find old emails with Job numbers **What do you dislike about Gmelius?** The search function when you just remember a part of an email to find. **What problems is Gmelius solving and how is that benefiting you?** Its helping the work flow for the team. The benifit is we are not working on the same order. ### 43. Great for business and working in teams. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Gmelius?** Flexible and easy, with a lot of functions that help me for work and to manage my inbox. Excellent features are email templates, sequences, and other accessible tools. **What do you dislike about Gmelius?** Nothing. I recommend this app, help you to optimize your work. **What problems is Gmelius solving and how is that benefiting you?** For working in teams is helpful notes or tags in client's emails or giving all team members some indications for organizing. ### 44. Great tool for work optimization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Gmelius?** Helps to keep track for your daily tasks. Conversations between coworkers about emails, allows follow up and interaction on the email. Helps me keep separated important emails for follow up. Reminds me of emails that have not been answered for follow up. **What do you dislike about Gmelius?** on the pulse, it is really easy to loose the notifications because there is so much going on that you may miss mails or conversations where you have been tagged and that need your attention. **Recommendations to others considering Gmelius:** Definitely need training in order to fully use all its features, its not that user friendly. **What problems is Gmelius solving and how is that benefiting you?** keeping track of important emails that i need saved or separated for future references or consultation. assign tasks to coworkers and being able to track tasks completion. ### 45. Mixed feelings **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Gmelius?** I found the ability to delegate projects and emails to other teammates to be extremely helpful. I also appreciated the ability to automate my team's workflow, particularly when it came to automatic replies to different email types. **What do you dislike about Gmelius?** I found the interface of the shared inbox itself to not be as organized as I would have liked. It was also hard to control for labels within the shared inbox. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is solving the issue of having to coordinate responses to important emails by multiple members of the same team. It helps ensures important emails are responded to in a timely manner and gives the appropriate team members visibility into high level communications. ### 46. Excellent platform for multitaskers **Rating:** 5.0/5.0 stars **Reviewed by:** María G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gmelius?** We manage many issues in the same mailbox. It has allowed us to automate email sequences to give a quick follow-up, in addition to being able to have more features that help us increase productivity. **What do you dislike about Gmelius?** I really haven't found a reason to say I don't like something about the platform. Perhaps your dashboard is more intuitive, it took me about 15 minutes to understand the workspace. **What problems is Gmelius solving and how is that benefiting you?** It is helping us to manage multiple topics in the same mailbox, in which several people even participate. ### 47. Pleased with Gmelius **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** I enjoy being able to easily assign emails to different team members for more efficient work flow. **What do you dislike about Gmelius?** I don't like that sometimes the conversations don't load. **What problems is Gmelius solving and how is that benefiting you?** Being able to share emails easily between colleagues. ### 48. Adds many essential features that Google Suite really should include in the first place **Rating:** 4.0/5.0 stars **Reviewed by:** Jase L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Gmelius?** Being able to assign emails to individuals in a group inbox is the main feature we use it for. Tracking statuses of emails is also nice, and the email tracking has been helpful, too. **What do you dislike about Gmelius?** I'm glad the mobile app exists, but it's confusing to use. Emails show up differently and it's not as easy to filter different messages so it's sometimes hard to find group messages vs individual messages to my work account. **What problems is Gmelius solving and how is that benefiting you?** The main problem is that G Suite doesn't have any way to coordinate email as a group. Our shared inboxes would result in us either duplicating work or missing messages entirely, but now we can assign them to specific people and check the status of each other's tasks. ### 49. very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Dongwei L. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** App integration and notification and the small space **What do you dislike about Gmelius?** sometimes the unassigned email are too many and don't know how to tag **What problems is Gmelius solving and how is that benefiting you?** the combination with the apps, more convenient in one place ### 50. Gmelius has been a game-changer for me **Rating:** 4.5/5.0 stars **Reviewed by:** Marge A. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gmelius?** Using it as a ticketing system and being able to collaborate with teammates without leaving Gmail has been a wonderful experience. **What do you dislike about Gmelius?** Nothing, really. It gives me what I need to perform my tasks. **Recommendations to others considering Gmelius:** If your organization does a lot of collaborative work, Gmelius is a perfect solution. **What problems is Gmelius solving and how is that benefiting you?** Being able to resolve tickets without leaving Gmail makes it so much easier and faster for me to go on with my tasks. ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A14%3A17+-0500&secure%5Bsession_id%5D=6eba5b36-df78-4813-af08-9e247b911641&secure%5Btoken%5D=c44328b22677e47923453afca6bc6afdbda98b2a908a1bc3f1d1017e93bf56cd&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews)