--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. (22 reviews) - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. (14 reviews) - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. (8 reviews) - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. (6 reviews) - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. (5 reviews) - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. Gmelius for IT work **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | I.T. Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gmelius?** Using Gmelius for work has been extremely effective. I work in the IT field so being able to get emails and assigning them to users to organize the workflow has been a tremendous help. Being able to view and confirm emails have been received and viewed also has helped keep projects organized. **What do you dislike about Gmelius?** The only downside I can find for using gmelius is the fact that there are occasions when we close a email case it doesn't leave our inbox and remains. Being able to close any open cases helps keep our workflow clean and organized. **What problems is Gmelius solving and how is that benefiting you?** When our users email our IT helpline we can assign the problem to anyone on the team to ensure the problem gets solved quickly and effectively. We can also share drafts to help solve the problems or bring more insight into the situation. **Official Response from Adeline Casagranda:** > ​Hi Gabriel,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 2. Helpful for group emails and managing employees under you **Rating:** 3.0/5.0 stars **Reviewed by:** Emelie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** It has been helpful to communicate and assign emails to different people in my department. Rather than having to forward emails to each other, we are all included within the strain of emails. **What do you dislike about Gmelius?** When using conversation view in gmail it can be a little confusing because the notes are now grouped together. Instead of a specific note being linked to a specific email. **What problems is Gmelius solving and how is that benefiting you?** Communication regarding reservations & group sales. With multiple employees responsible for the same tasks, it has made it easy to assign tasks to specific employees. ### 3. Super Useful, but not perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Katie B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** Love that you can move an email to a colleague's inbox with one click. We tried a lot of these 'email collaboration' tools, and Gmelius was truly the best in my opinion **What do you dislike about Gmelius?** Two major drawbacks for me: 1. When you share/assign an email, the timestamp shows the date/time of the share, instead of the actual date/time the email was sent. Gmelius really needs to fix this. 2.I really wish the G sidebar (on the right) did not automatically open every time you click into a shared email. There is really no need for it to open unless a note has been attached to that thread. **What problems is Gmelius solving and how is that benefiting you?** Helping to reduce confusion about who should be taking care of a particular task, and helps reduce the number of emails that I personally have to receive into my inbox every day ### 4. Imagine you could SELECTIVELY delegate Email **Rating:** 4.0/5.0 stars **Reviewed by:** Marc F. | CEO, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Gmelius?** I can share specific conversations with my PA without having to delegate the whole inbox. **What do you dislike about Gmelius?** UX needs an overhaul. Notification settings too. **What problems is Gmelius solving and how is that benefiting you?** Ability to discuss an email thread "on the side" with my PA, ready the response and then reply. Sharing specific threads with my PA for those to be handled **Official Response from Adeline Casagranda:** > Hi Marc, thank you for your review. Please, don't hesitate to reach out to support@gmelius.com to share your needs regarding Gmelius notifications, it would mean a lot to us. Cheers. ### 5. Good shared inbox and Gmail plugin **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gmelius?** I like how it is integrated into Gmail, making it fast and easy to use without a separate system needing to be in place. **What do you dislike about Gmelius?** I dislike how it makes older laptops and devices run slow and this causes Gmail to be unusable. It also does face issues with missing emails at times. **What problems is Gmelius solving and how is that benefiting you?** It is solving the disconnect between staff whereby staff members can now easily see which work is assigned to them, which new work is coming in and also what work has been completed. **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! Gmelius should not slow down your devices or Gmail. Please send an email to support@gmelius.com and we will get back to you shortly! Our team will be happy to answer any questions or inquiries you may have. Best regards, ### 6. Great features and user friendly - helps manage projects and inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Meenakshi B. | Events Director & Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** What I found to be most useful is the shared inbox and the tracking of email flow itself. It is so easy to devise templates and that has saved me countless hours in sending emails and monitoring my inbox. **What do you dislike about Gmelius?** I think the automatic tracking and organization of folders vs. Kanban boards. I wish the labeling was carried over. Also, instituting the automation takes some time if it was a bit more user-friendly that would help. **What problems is Gmelius solving and how is that benefiting you?** I was struggling to manage my inbox and spatially see what emails to flag - the Kanban board and labeling feature helped me prioritize the most pressing emails. The templates in addition have been a lifesaver - I use a template for almost every email I send. **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com with every detail about your dislike to help us improve the platform. Best regards, ### 7. Gmelius - Great Ticket System Tool native to Gmail **Rating:** 4.5/5.0 stars **Reviewed by:** Tom B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2023 **What do you like best about Gmelius?** Native to Gmail, very intuitive, Good and quick support and sales team **What do you dislike about Gmelius?** It would be good to be able to assign tickets to more than one person **What problems is Gmelius solving and how is that benefiting you?** We use it to respond to our clients. Using the shared inbox, we can draft mails together with clients and see how much resources are being used per client. ### 8. Excellent Teamwork collaboration tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** We implemented Gmelius in just a couple of days. We use a lot of mail in our day-to-day work. A lot of people jumped it without a problem. We used a lot of features, rules, shared inboxes and shared labels. Everything worked ok. **What do you dislike about Gmelius?** We had some issues initially, but support solved them very fast. Some specific use cases we had were reported, and if not supported, workarounds were provided to solve them. **What problems is Gmelius solving and how is that benefiting you?** We use to have issues that was being solved by multiple agents, now we have a centralized place where the case is solved with all the history of that case. This allow us to give a better customer service. ### 9. CFO **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Gmelius?** It's an easy-to-understand software system that allows our end-users to just pick up like we have been using it for years. **What do you dislike about Gmelius?** The downsides of Gmelius are the "busy-ness" that comes with the user's screen. It can be a little overwhelming to see everything in bright-red. Additionally, it is a little difficult to use when you have a ton of nested groups. **What problems is Gmelius solving and how is that benefiting you?** I'm unaware of any current problems being solved by Gmelius. ### 10. My experience with Gmelius has been great and it's exciting to learn something new. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Gmelius?** It's really nice to see updates on action taken for each email and it's extremely easy to learn. Also, being able to assign to certain people to work is very helpful. **What do you dislike about Gmelius?** The only downside is when the Gmelius sidebar disappears and I have to close and reopen the program. This may be the fact that I am still learning and there is an easier way. **What problems is Gmelius solving and how is that benefiting you?** It's allowing us to ensure all emails are handled timely and appropriately. **Official Response from Adeline Casagranda:** > Hi! Regarding your problem with the Gmelius sidebar disappearing, please try to remove the extension and re-install it. If the issue persists don't hesitate to send an email to support@gmelius.com The team will be happy to help. ### 11. It is very easy to organize and share my inbox with other colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Jessalyn P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** I best like the ability to create "boards" where I can assign tasks, see who is working on what, keep track of and organize my current tasks, and marking tasks as complete gives me satisfaction **What do you dislike about Gmelius?** Sometimes marking a task as completed does not remove it from my board / folder right away, but that's not a big deal. I also find it much easier if there would be an option to color coordinate emails for a more visual distinction between labels, boards, and whoever its assigned to **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps organize my inbox with my colleagues. We are more organized and can easily communicate with each other, see which tasks are in progress and what still needs to be done. ### 12. Gmelius as a great tool for organazing **Rating:** 5.0/5.0 stars **Reviewed by:** Braulio A. | Turns Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** Its a great tool for organazing a lot of emails specially if its the only resource to communicate with the clients, before using Gmelius our team needed to discuss with each other if there was an email lost, but now its not a problem any more. **What do you dislike about Gmelius?** I believe that the screen that Gmelius takes over could be a lit smaller or organized other way that could be more eye friendly, but everything else its a good tool to work with. **What problems is Gmelius solving and how is that benefiting you?** Since we are using Gmelius, that has been just for a couple months, our productivity for answering emails to our clients and technician has been incremented a lot. Now there is no excuse to have an email lost. ### 13. Gmelius connections **Rating:** 5.0/5.0 stars **Reviewed by:** Renato Francisco A. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gmelius?** The most helpful thing about gmalius is that it keeps you connected with other apps such as Slack. It helps you keep in touch with other workers and end up being more productive. **What do you dislike about Gmelius?** The thing that I dislike about Gmelius is pherhaps the big screen from the right hand of the computer that pops up when I open Turns inbox, but it can be closed so it is not bad. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is helping in solving the problem of managing Work Orders and assigning them to team members, each one has a group and they can collaborate among them without any issues of communication. ### 14. great **Rating:** 5.0/5.0 stars **Reviewed by:** Ivania H. | Maintenance Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gmelius?** the organization of the platform is so helpful, tags works super fine and assg **What do you dislike about Gmelius?** needs to be a little bit quicker at the time that we assigned an email to another in the team **What problems is Gmelius solving and how is that benefiting you?** the organization and see when someone else opens an email, it helped to get better records of our movement sin every email, it also helps to update emails from another team mates ### 15. Gmelius works great for shared inboxes and marketing emails **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** It is easy to integrate multiple emails. **What do you dislike about Gmelius?** You somtimes need to restart the program. **What problems is Gmelius solving and how is that benefiting you?** Multiple people can access the same emails. The tracking tool is also very useful. ### 16. Helpful, organized, accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** It allows me to track my teams responses and view emails and communciation all in one place. **What do you dislike about Gmelius?** We have had glitches with the product where sometimes emails will just stop coming in for a day or 2 and then they all come in at once. **What problems is Gmelius solving and how is that benefiting you?** Accountability - it helps with KPIs relating to response times. Missed emails - it prevents emails from going unanswered **Official Response from Adeline Casagranda:** > Hi! Please don't hesitate to reach out to support@gmelius.com about the glitches you are experiencing. Thank you. ### 17. Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Emily P. | Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Gmelius?** After a little over a year with my company, I better understand how Gmelius works. I like that I can access all the apps at the touch of a button. makes my work day much easier :) **What do you dislike about Gmelius?** Now That I have been working from home using Gmelius, I love it! Easy to access and I now know how to do more. **Recommendations to others considering Gmelius:** Be patient, it can take some time to get used to the difference between Gmelius and regular Gmail. **What problems is Gmelius solving and how is that benefiting you?** With being a new user, I have been learning through co-workers to figure out how to use the system. It does create a more productive work day. Easier to work on each other's jobs. **Official Response from Lina Yakunina:** > Hi Emily, Thank you so much for taking the time and reviewing Gmelius. It means a lot! If there is any help needed, feel free to send us an email at support@gmelius.com. We've also covered the most frequent questions in our Knowledge Base (help.gmelius.com) as well as in the Gmelius University (learn.gmelius.com) - our interactive video platform to help you get started. Feel free to check them out. Best wishes, Lina ### 18. Gmelius - no more forwarding and notes are visible **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** the shared inbox we use the most - and leaving notes are very helpful - so your collegue not only can see your email but also have notes from you - why you shared it and what to do **What do you dislike about Gmelius?** Gmelius app on mobile phone works but extremely slow that we do not use it at all - not helpful - need to be looked into , also collaboration with Trello - and interface - i have no confidence in it for now **Recommendations to others considering Gmelius:** There are quite a few products like Gmelus and there is no one to fit it all , but Gmelius is definitely the one that invests a lot in developing and integration and for the basic needs very easy to use. **What problems is Gmelius solving and how is that benefiting you?** first - forwarding, second - you can see who is working on your emails and you can see what is happening with the emails you assigned. Shared inbox is a must nowadays and Gmelius tackle it very well **Official Response from Lina Yakunina:** > Hi there, We'd love to make sure Gmelius set-up is perfectly tailored for your needs. Please feel free to reach out to us at success@gmelius.com to book a session. Thank you, Lina ### 19. Great tool for shared access **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah P. | Senior Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** The best parts of Gmelius are that it lives within the GMail inbox. My team does not have to switch tabs, learn a new program, or get distracted. They can quickly see an email in a shared inbox, address it, or assign it to the person who needs to handle it. Easy as that. The templates and sequences are also huge time-savers for us. **What do you dislike about Gmelius?** There are a few clunky parts, like the scheduling. I wish it worked slightly better; right now, you can only schedule virtual meetings which is odd. That needs to be fixed before we can truly utilize it better. Otherwise, we are stuck using Calendly and Gmelius. I'd love to reduce that to just Gmelius for simplicity. **What problems is Gmelius solving and how is that benefiting you?** We have clients emailing individual employees for requests that need to go to our shared inboxes so they can be appropriately tracked, invoiced, etc. With Gmelius we were able to implement shared inboxes for the main pain points and simplify the process which has reduced errors signifigantly. **Official Response from Adeline Casagranda:** > Hi Sarah! Thanks a lot for your review. You and your team can always type a specific location inside the meeting scheduler to enter an address for example. This way it doesn't have to be a virtual meeting. You can see it in detail in the link here: https://help.gmelius.com/meeting-scheduler/create-meetings#select_conferencing I hope my message was helpful, and thanks again for your feedback :) ### 20. Streamline your team's workflow and efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Gmelius?** The fact that you can assign emails to other team members and you know that they have those important emails (essentially a to do list) in their inbox to handle the specified task at hand is HUGE. Plus, you don't have to worry about it anymore and thats' also a massive help. Out of sight, but NOT out of mind because you know the applicable person is on point. **What do you dislike about Gmelius?** The timing is slightly slower than regular Gmail and there are occasional minor glitches that come up, but overall, nothing that offsets the workflow nor anythign that would supercede the pros of Gmelius. **What problems is Gmelius solving and how is that benefiting you?** Having an office with numerous team members who all have specialized skills/talents, it is ideal for us to be able to identify and then delineate certain tasks to those specific people to handle. THis way, our inbox isn't flooded with things that have nothing to do with us personally. At the same time, we can still see all mail and search emails just as it was a regular inbox. So, we have access to all, but are able to keep open the streamlined inbox to utilize for each person. ### 21. US Legacy Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sidney P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** 1. I like that I can see who is assigned to each email. 2. I like that I am able to see the productivity of each team member 3. Very easy to use **What do you dislike about Gmelius?** 1. I wish there was a feature to combine multiple email threads into one. I believe this option was available on another platform. 2. It does not mark the emails as read on the main email so it looks like we are backed up when we arent. **What problems is Gmelius solving and how is that benefiting you?** 1. productivity 2. assignment 3. accountability. I am now able to hold specific dispatchers accountable if they make any mistakes. I am able to see what mistakes were made. ### 22. Makes organization easier **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** The most helpful thing about gmelius is the fact that you can practically assign any email that comes within your organization to any of your peers at the click of a button. **What do you dislike about Gmelius?** One thing I do not really like about the gmelius application is the notification feature. I wish it stood out a bit more in regards to notifying your peers when a note is made for them. **What problems is Gmelius solving and how is that benefiting you?** It is solving the disorganization that comes with running a business at different levels. When there are emails coming in for different departments, Gmelius eliminates some form of disorganization with its quick and easy to use tools. **Official Response from Adeline Casagranda:** > ​Hi Gabriel,  Thank you for your comment! To never miss an important note from your colleague, you can turn on the setting to be notified via email when someone mentions you in a conversation. If you have any questions, don't hesitate to send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 23. Overall Impressed **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** I like that you can easily share emails and threads, as well as the ability to take notes with specific emails conveniently. This system has several advantages to staying in constant communication with your peers. **What do you dislike about Gmelius?** The tags do not always work, so you have to go in and tag the emails yourself if you are notified by someone else that they cannot access them. I wish I could organize my emails with HIGH priority to LOW priority. **What problems is Gmelius solving and how is that benefiting you?** Emails don't seem to get lost in translation or just in general. When writing an email someone else responded to, the notifications are beneficial and prevent redundancy. **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! I invite you to have a look at our Custom views, it could help you organize your emails by Tags (High / Low) If you have any questions or inquiries, send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 24. How Gmelius made my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Assistant P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** It makes managing emails and daily email updates easier for both the Owner and me as Virtual Assistant. **What do you dislike about Gmelius?** NONE BECAUSE I LIKE EVERYTHING. WHEN I STARTED USING IT, EVRTYYHING WAS JUST AMAZING. **What problems is Gmelius solving and how is that benefiting you?** I can manage inbox much easier and I can reply to those emails that need much attention in a timely manner. ### 25. A result of a long-time search **Rating:** 5.0/5.0 stars **Reviewed by:** Sarbó G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Gmelius?** I tried many other email tracking and online sales supporting systems, and this is looks far better then any other. I have just started to use it, but looks very promising. **What do you dislike about Gmelius?** In that short time I use it I didnt really find anything serious. Maybe templates could have some "themes" to help getting better looking emails. **What problems is Gmelius solving and how is that benefiting you?** To tidy up messy email communication, making sales project management a lot eaiser and saying good buy forgotten leads. ### 26. Gmelius **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandrina A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** Smart Compose and Smart Reply in email + offers users the ability to chat with other Gmail users in real time :) **What do you dislike about Gmelius?** Once an email is assigned to you and you answer and close the case , when you get a reply, the will be automaticly be assigned to you again and will go into your personal mailbox instead of general...and sometimes you are not concerned. **What problems is Gmelius solving and how is that benefiting you?** Gmelius allow me to personalize and organize my inbox with rules and filters and I can even snooze the less urgent emails. Gmail often adds new features, making the experience even better for entire team. **Official Response from Adeline Casagranda:** > Hi Alexandrina, Thank you for your review! Regarding your workflow, if you want to make sure all re-opened emails (a closed email that gets auto. reopened after a reply) are "Unassigned" and don't end up in the personal inboxes of your teammates and yourself, you can create a rule for it. Select the workspace associated after clicking on this pre-made rule in the link below. I hope it will help you and your team in your workday. Don't hesitate to reach out to us if you have any questions. Thanks again 👋 ### 27. Upgrade your gmail to a team-friendly workspace **Rating:** 4.5/5.0 stars **Reviewed by:** Summer L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gmelius?** -shared template -sequences -ability to run simple campaigns with tracking -edit subject **What do you dislike about Gmelius?** I was really looking forward to the team shared label and using the tagging system to communicate with team members on email threads. But it was so hard to figure out the correlation and even harder to get the desktop notification to work the way I imagine it would. Hoping I'll find time to figure this out. Also the app's a little laggy but for the amount of things it does, I think the lag is still acceptable. **What problems is Gmelius solving and how is that benefiting you?** Keeping templates organised and instantly updated across the whole team. **Official Response from Adeline Casagranda:** > ​Hi Summer,  Thank you for your comment! Our team will be happy to help if you have any questions or inquiries. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 28. Works pretty good, some bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** - Allows for autoresponders based on conditional logic like 'email contains xyz' or 'does not contain xyz' - Support has been pretty fast and effective. - Generous limits in the lowest cost $15 plan. **What do you dislike about Gmelius?** - Occasional bugs. - Some limitations regarding the autoresponders. For example, a rule can not trigger another rule which makes it highly limited for our usage case. **What problems is Gmelius solving and how is that benefiting you?** Autoresponds to emails based on certain conditions. We use it to assist our hiring process. It saves a lot of time for our hiring team. Although we are not really the tarket market for this software. **Official Response from Adeline Casagranda:** > ​Hi Matthew,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 29. My level of stress went down thanks Gmelius! **Rating:** 4.0/5.0 stars **Reviewed by:** João M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Gmelius?** Supersimple to use, a simple onboarding and the capacity to speak with others about an specific email without to make forward or cc. **What do you dislike about Gmelius?** A place to put some link to external urls with files from our drive or something similar. **What problems is Gmelius solving and how is that benefiting you?** To put on cc people that cannot be on cc. **Official Response from Adeline Casagranda:** > Hi João, thank you for you review. You can always paste Drive or external links in the notes on the side for your teammates to easily access them, or use the notes attachments function provided by Gmelius. Starting from the Growth plan. (Just drag and drop a file into a note and click +) ### 30. A game changer. **Rating:** 3.5/5.0 stars **Reviewed by:** Verónica M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Gmelius?** I like its robust team collaboration features, making email management easier. **What do you dislike about Gmelius?** It could be a bit pricey for smaller organizations. **What problems is Gmelius solving and how is that benefiting you?** It can be particularly useful for teams in sales, customer service, and project management who require coordinated email activity. **Official Response from Adeline Casagranda:** > Hi Verònica, thank you for your review! Don't hesitate to check out our Flex plan built specifically for smaller teams. It's a plan paid per team of up to 10 users. ### 31. Gmelius Review for the Workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Production Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** The most helpful thing about Gmelius is it opens the door for collaboration and team work! It really helps us tackle projects as a team and stay up to date on progress on orders. **What do you dislike about Gmelius?** The only things about Gmelius that could be improved are the ability to filter out notifications, right now notifications are sent for everything and can be a little overwhelming! But I don't want to hide the notifications bar altogether because I am afraid I'll miss something important. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is helping solve the problem of double-answering emails. Before, when multiple team members were copied in emails, we might all respond individually by accident, confusing the customer. Now we are all on the same page and working towards a common goal, without confusing customers or having different responses. It also helps see what everyone's individual workload is like, and if one of us has a lighter workload, we can step in to answer emails for a team member who is out of office/ is very busy at the time. ### 32. Saves times, ensures consistency and speeds up communication **Rating:** 5.0/5.0 stars **Reviewed by:** Rose W. | Productivity Specialist and Creative Nerd, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Gmelius?** I have used another email template and tracking software attached to my Gmail/Google Workspace for over 5 years and swore by it. However whilst researching a solution for a client of mine I came across Gmelius. Within a week I switched, and trained my team to use it and we've been saving time and getting more done ever since! I'm now helping clients set it up in their business, it's such a game-changer. Gmelius's templates and sequences have enabled my business and other businesses I've helped to implement to achieve so much more efficiency and pro-active communicate which has consistent in wording. When you have multiple team members it becomes difficult to achieve consistent messaging without email templates, the beauty of Gmelius is how easily sharable it is with other team members without being priced out of the range of small business owners. The sequences are easy to set up and for my clients to understand how to make new ones and edit existing ones, it's not complex to use, which means end users are not waiting on the in-office guru (or business owner themselves) to be setting up ongoing user-friendly systems and templates. I'm able to reach out more easily to potential clients and existing clients via my mobile because it includes the email signature from the mobile app. This is something Gmail/Google Workspace does not do on mobile devices, so prior to using Gmelus I used to have to wait until I was back at the laptop to create important emails that had to have my email signature included, or from mobile device search inside my sent items for an email that had my signature, copy and paste it and hope the formatting stayed put. So to be able to continue to communicate on my mobile device professionally whilst in the field with clients etc. it's such a benefit. **What do you dislike about Gmelius?** One thing I really dislike is the constant pop-up/opening up of the Gmelius side panel, but it doesn't appear to be doing it lately so perhaps they fixed it, which is great. We also had an issue with not being able to change the 'Owner' of a template (I gave my VA the task to set these up from our previous software into Gmelius then I couldn't edit them because I wasn't the created/Owner, yet I was the account Owner). The help desk team responded swiftly to my query and manually did it for us. And we see now it's been a feature release/fix in October so that it can be done in Gmelius easily without having to ask the support team to do it for you, so that was great service. It was a little bit tricky to understand the set-up at first of shared labels and workspaces; the site would benefit from a few more use cases and examples with screenshots and video walkthroughs. My team and I help businesses implement software and streamline things, so we're definitely used to figuring things out, watching tutorials ourselves and searching forums etc. for answers. So this suggestion is more bout the supporting documentation for those two aspects. The templates and sequences was super easy to locate and set up. Email notes and Internal comms takes a bit of getting used to, it's pretty full on, but if used regularly it can become easier to comprehend how it all works and know for sure, safely, what shows where when discussing things internally on an email that you intend to reply to/forward externally. **What problems is Gmelius solving and how is that benefiting you?** Gmelius's templates and sequences have enabled my business and other businesses I've helped to implement to achieve so much more efficiency and pro-active communicate which has consistent in wording. When you have multiple team members it becomes difficult to achieve consistent messaging without email templates, the beauty of Gmelius is how easily sharable it is with other team members without being priced out of the range of small business owners. The sequences are easy to set up and for my clients to understand how to make new ones and edit existing ones, it's not complex to use, which means end users are not waiting on the in-office guru (or business owner themselves) to be setting up ongoing user-friendly systems and templates. I'm able to reach out more easily to potential clients and existing clients via my mobile because it includes the email signature from the mobile app. This is something Gmail/Google Workspace does not do on mobile devices, so prior to using Gmelus I used to have to wait until I was back at the laptop to create important emails that had to have my email signature included, or from mobile device search inside my sent items for an email that had my signature, copy and paste it and hope the formatting stayed put. So to be able to continue to communicate on my mobile device professionally whilst in the field with clients etc. it's such a benefit. ### 33. Easy, Integrated Solution to a Shared E-mail **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy F. | Front Desk Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Gmelius is great in its ease of use. The fact that it directly interfaces with gmail means that it doesn't require extra tabs or any interfacing with multiple applications. The fact that it also includes the ability to share templates, and gives a history of what has happened to an e-mail, shows that it clearly anticipates the needs of a busy office to have quick solutions to various problems that come from sharing an inbox. **What do you dislike about Gmelius?** Gmelius ends up being a little rough to start off with - there seem to be some syncing issues when adding a new person to the account, and some e-mails didn't populate for quite a while. Sometimes Gmelius can also get confused if multiple people are looking at an e-mail at the same time - it won't update the "open" or "closed" status in real-time, for example, meaning that someone might be reading an email that someone just happened to close at that moment. It would be nice if Gmelius offered a bit more real-time visibility and features so that these situations would be a bit less frequent. I also think that the email template system could be expanded upon a bit - for example, perhaps a pop-up window that would allow you to auto-fill the parts of an e-mail template that change from instance to instance, so you don't have to go hunting through the e-mail body to make changes. However, this would just be icing on the cake - the template system is already great as it stands and this is just a suggestion. **What problems is Gmelius solving and how is that benefiting you?** Gmelius provides a great solution to using Gsuite software and still being able to manage a shared inbox. Our company uses google products for almost all of its business services, and thus gmail makes the most sense for us to be using as our primary e-mail. The ability to have a shared assigned and unassigned inbox is the most important problem gmelius solves and does so with flying colors. ### 34. Great Shared Inbox Solution for a Small Team **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | Travel Support Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** Gmelius makes it easy to create a shared inbox so that multiple members of a team or office can receive and respond to emails without having to bcc and forward everything. It is also easy and very useful to be able to assign/delegate/claim emails. The shared templates are also super helpful. Similar to other collaborative services (like Google Drive), if a template is changed by one user, the change is reflected immediately for all team members. The support team is very quick and helpful. The interface is very clean and integrates nicely with Gmail. **What do you dislike about Gmelius?** What is there to dislike? There are a lot of settings and user preferences that can be adjusted to change how the tool looks and works based on what you prefer. The only issues I've experienced is that the Gmelius extension tries to integrate itself with every Gmail account I am signed into, including my personal Gmail account. It would be helpful to be able to turn off Gmelius for certain Gmail accounts. **What problems is Gmelius solving and how is that benefiting you?** Gmail does not have a good way to share an email inbox for our small team, aside from sharing an account/password. Even then, it does not integrate with individual accounts, and it's hard to know if someone else is responding to a message at the same time you are. Gmelius is the perfect solution to these email collaboration problems. It lets us know if someone has responded to an email, is in the process of responding, or even if they are simply reading the email at that moment. Also, since we send out many routine/recurring emails, the templates allow us to work more efficiently. ### 35. Gmelius Has some Great Features for Organization and Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Jason R. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Gmelius?** One of the best features is the ability to share an email with a team member without having to forward the email. I also love the ability to send a sequence of emails automatically. **What do you dislike about Gmelius?** There is something that keeps me from using it more. I don't know what it is, but I feel like we only use a few of the feautres. I woul prefer that instead of having to download a separate web app, they integrate better with Gmail App on my phone so I can add an email to a board or share with a team member via the Gmail app. **Recommendations to others considering Gmelius:** Look at the features and compare with competntitors. Overall Gmelius does a great job and I am happy with it, but if you only need a certain feature there might be another that does just that feature better. **What problems is Gmelius solving and how is that benefiting you?** Gmelius assist with organization, automation, and sharing. The features I use most are the template, sequences, email sharing and organizing my emails on a Trello board. ### 36. We spent a lot of work hours until discover Gmelius **Rating:** 4.0/5.0 stars **Reviewed by:** Alain H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Gmelius?** The chat option is a game changer in order to communicate well internally. **What do you dislike about Gmelius?** Having upload as a feature that is not in the base product, at leat could have google drive option. The read and unread message "red point" is the opposite shoul be. **What problems is Gmelius solving and how is that benefiting you?** Forward emails sttoped drastically. Very good for us. **Official Response from Adeline Casagranda:** > Hello Alain, thank you for your review. I understand your need to share files via our notes. We do not provide attachments in our Flex tier as offering a storing system is costly as you can imagine. You can of course paste links in your notes from your Drive or any other platform you use. Be sure I heard your request for a Drive Shortcut. :) As for the read and unread, the red dot goes with the "Mark as unread" icon, because once clicked, your pulse notification gets the Red dot which means it isn't read. Don't hesitate to reach out to support@gmelius.com the team and I will be happy to help and discuss. ### 37. A useful tool for a small business like us, with lots of handy features **Rating:** 4.5/5.0 stars **Reviewed by:** Romy S. | Digital Marketeer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** Managing multiple inboxes and sharing emails between members of our team gets much easier with Gmelius. The interface is easy to use and connects well with our gmail accounts. Also I think the ability to create templates to use within my emails is really good. **What do you dislike about Gmelius?** The notifications I get when someone has opened an email do not always seem correct, as I sometimes get the same notification 10 times within a few minutes. I don't think anyone opens an email that often in such a short period of time. Also it would be great to get notifications from shared inboxes, because at the moment I won't know if we have any new emails until I physically click into them. **What problems is Gmelius solving and how is that benefiting you?** Managing multiple inboxes within our company got a lot easier as everyone has access to all the emails and everyone knows what you're talking about. Emails from various inboxes do not merge into one, but stay separated meaning it's very organised and easy to see which inbox contains which new emails. ### 38. Powerful, probably about as good as it gets for gmail collab across the org **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gmelius?** Does a really good job with helping team mates collaborate over gmail conversations without having to forward emails back and forth and all the mess that comes with that (including accidentally including the customer on an internal conversation). **What do you dislike about Gmelius?** The collaboration tools don't work when I draft a new email. It only allows collaboration on ongoing email strings. Sometimes I want to send a draft to a colleague over gmelius before sending it to a customer and support let me know it's not possible. **What problems is Gmelius solving and how is that benefiting you?** Internal coordination and communication about customer and lead emails is easier than ever. ### 39. Effective email template tool conveniently tied to Gmail **Rating:** 3.5/5.0 stars **Reviewed by:** Sara G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Gmelius?** Gmelius allows for managers to create team email templates and add them to Gmail emails quickly. You can also collaborate with your teammates about emails through a chat function which allows you manage questions and assist without the back and forth of emails or external communication tools. **What do you dislike about Gmelius?** Unless you've upgraded to a higher plan, email templates are only good if people remember to use them. Email automation and sequencing, along with statistics of engagement would be the most helpful to ensure what you've spent time building-out is worth it. **What problems is Gmelius solving and how is that benefiting you?** Saves me time as a manager by allowing me to create and share a pool of effective email templates with my team. It also allows them to quickly enter the template into an email without having to re-create the wheel. ### 40. We love that Gmelius lives on top of Gmail **Rating:** 4.0/5.0 stars **Reviewed by:** Justine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gmelius?** We use Gmelius with our customer success team. Even though we're a small team, it's helped us keep track of who is taking ownership of different customer requests. We love that this isn't a standalone product we need to use in *addition* to Gmail -- it was much easier to start using and wasn't disruptive to our workflow. We frequently use the templates and edit draft features. **What do you dislike about Gmelius?** Would love a more robust Slack integration (threads in Slack = notes in Gmelius, cleaner messages in Slack in general - right now they've very long). **What problems is Gmelius solving and how is that benefiting you?** We are able to assign support tickets to specific team members and collaborate about the inbound emails in a easy-to-follow way (notes). We also really like that there is a Slack integration since we work primarily in Slack. ### 41. Integrates Seamlessly with Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** Our organization uses Gmelius to allow shared access to certain support addresses to ensure all team members see new requests or inquiries. We can assign tasks to various users, meaning no support request goes unanswered. We can mark requests complete and archive them, and all organization members can see (in real-time) the status of each incoming email. Our company previously used (and way overpaid for) another similar service and found it wasn't worth the money. Gmelius has more features, is easier to use, and integrates better with our email. **What do you dislike about Gmelius?** The most difficult part about Gmelius is learning how to pronounce the name. :-) **What problems is Gmelius solving and how is that benefiting you?** Gmelius allows numerous members of our organization to access a central support email and assign tasks. ### 42. Great shared inbox tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Charles F. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** The shared inbox tool is perfect as we have customers who may email an individual directly who is out of the office or working on another project at that time. Gmelius allows our team to see all of the emails sent to us and assign appropriately or address if time sensitive. **What do you dislike about Gmelius?** One challenge that we face is when an email is assigned to one user, we have found it difficult for any of our other users to view the email without searching for it via email address or subject line. **What problems is Gmelius solving and how is that benefiting you?** We use Gmelius as a support ticket inbox. This labeling and notes features work perfect when passing a ticket from one individual or team to another. We can see who has completed certain tasks in regards to the ticket and what still needs to be completed before the email is closed. ### 43. Gmelius – efficient Ticketing System within GMail **Rating:** 4.0/5.0 stars **Reviewed by:** Leonardo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** has all the benefits from gmail (e.g. formatting, send later, etc.) plus many additional, useful features (shared drafts, notes, communication within ticket) **What do you dislike about Gmelius?** Threads could sometimes be a bit more intuitive, Filter view could be quicker **What problems is Gmelius solving and how is that benefiting you?** Allowed us to switch to a shared mail address and all the benefits that come with it: better analytics, communication within tickets (instead of via screnshots or forwarding), see progress at a glance through status, jump in for colleagues that are ill or on vacation, etc. ### 44. Finally found gmail sequence tool that works **Rating:** 5.0/5.0 stars **Reviewed by:** Janell O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Gmelius?** I tried many other services and all of them had defects, like not being able to send from the platform or having to pay extra for reporting. Gmelius is great and exactly what I was looking for. **What do you dislike about Gmelius?** Nothing so far, everything is working great **What problems is Gmelius solving and how is that benefiting you?** Gmail email sequences ### 45. Super useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Arnoldo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** Gmelius makes it easier to manage tasks and / or projects. It's great that it's compatible with Gmail, as well. **What do you dislike about Gmelius?** Sadly, I believe it's not compatible with Firefox. **What problems is Gmelius solving and how is that benefiting you?** Overall email management. ### 46. It helps you to get you team well organized. **Rating:** 5.0/5.0 stars **Reviewed by:** William N. | Training coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gmelius?** I like how it allows you to organize and track everything; this is how you won't lose anything from your teamwork. **What do you dislike about Gmelius?** I dislike that sometimes the toolbar gets frozen or logs out automatically, and I have to restart everything so I can have the toolbar ready. **What problems is Gmelius solving and how is that benefiting you?** To have all the emails from my teamwork well organized and track everything. The main benefit is that we won't lose anything from our clients by tracking and following up every single email. **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 47. Gmelius has been great! **Rating:** 4.0/5.0 stars **Reviewed by:** Matt Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** Shared inbox with the team and being able to assign each other messages and leave notes on the messages. **What do you dislike about Gmelius?** Sometimes it can be a bit slow when loading new emails into the inbox. **What problems is Gmelius solving and how is that benefiting you?** Our sales team shares the main sales inbox. We are able to assign emails to the correct person that needs to respond and well as move messages over to our support team if needed. Also adding notes onto the email and tagging other team members has been very helpful. **Official Response from Adeline Casagranda:** > ​Hi Matt,  Thank you for your comment! Gmelius should not slow down your inbox, don't hesitate to send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 48. Gmelius works great for mass emails and sequences! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Gmelius?** I love using Gmelius for their "sequence feature". You can send out mass emails and if folks respond, they are opted out of the sequence. If they don't respond, they will receive additional emails. I find that it helps me stay engaged with customers. **What do you dislike about Gmelius?** There are sometimes some technical issues (of course!) and their team is in a different time zone, so that can create some challenges in terms of getting questions answered in a timely manner. **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps me keep track of customer outreach and helps me engage customers without sending out too many manual emails. It also allows me to set up meetings with my customers. I like that I can do multiple tasks within one program. ### 49. Excellent Productivity Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** I love that I can shortcut meeting invites and collaborate on emails without creating endless replies and user-friendly AI. This tool keeps info in an easily ingestable and accessible format. **What do you dislike about Gmelius?** Nothing. The tool is excellent and has served its purpose for me as long as I have had it. **What problems is Gmelius solving and how is that benefiting you?** It allows for collaborations while keeping the relevant info in the email chain top of mind. The shared inboxes are nice since they allow for all parties maintain high levels of organization. ### 50. Nice for using Gmail in company **Rating:** 4.0/5.0 stars **Reviewed by:** Mika S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** It is easy to use and support is very good. **What do you dislike about Gmelius?** First time was difficult to understand but support helped us. **What problems is Gmelius solving and how is that benefiting you?** That we all have the same inbox in the agency. ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+17%3A14%3A07+-0500&secure%5Bsession_id%5D=068eb439-de31-4006-954f-2a2f01f1bbeb&secure%5Btoken%5D=4d5e70c381ae4a0481acd5e452c1ef79fd70fac3d70c01985b73fbbf32170a4c&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews)