Gmelius Reviews & Product Details

One of the things I appreciate most about Gmelius is how it has made our teamwork more organized and tidy. The app offers a variety of tools that allow us to collaborate seamlessly, including shared inboxes and the ability to assign tasks to specific team members. With these features, we can ensure that everyone is on the same page and that nothing falls through the cracks. Review collected by and hosted on G2.com.

When a label is shared with me, I've found that it's not always possible to see old emails that were already on the label. This can be frustrating, especially when trying to search for a specific message. However, I've found that this can be easily solved by sharing the old emails individually. Review collected by and hosted on G2.com.

The templates feature is great and life saver, you do not have to write emails again and again you can import the template and just modify the content by few clicks. You can also track your emails to know when they have been opened and read. It helps me follow up better with my customers. Moreover, you get all the analytics on who opens what email and how many times, so that I can come up with more informed strategies in the future. Review collected by and hosted on G2.com.

I do not found any problem with the Gmelius. The only issue is that sometimes there servers get busy and we face issue but that neglctible. Review collected by and hosted on G2.com.

Gmelius is helping deal effectively and efficiently with our main email address that is monitored and managed by four people. After some initial bumps in the road (which Gmelius launched a quick patch) it has been working smoothly, as designed. We use the auto-routing, auto-assignment functionality, and then throughout the day my admins mark emails as Closed (or completed) or reassign it to the unassigned bucket for someone to pick up where they left off. A nifty feature is the ability to tag coworkers and add notes without having to forward. We also use their template functionality, which would be more useful if it would not override our Global Signature Template (provided by HiView). Review collected by and hosted on G2.com.

Gmelius does not really have an effective training path. The learning curve was a bit steep, as well as the installation was a bit "wonky". Again, it would be wonderful if Gmelius templates or responding to assigned emails did not override signature templates. Review collected by and hosted on G2.com.

Makes it possible for us to collaborate on emails without a lot of forwarded emails. It saves us time and our support team can solve tickets without hassle. That it is an extension to Gmail so that we don't need a new software with a new flow is fabulous. Review collected by and hosted on G2.com.

It is not always intuitive, but the Gmelius support team are really helpful and gives good advice. Review collected by and hosted on G2.com.

I like how simply it integrates with Email. It's so much easier than having to open multiple inboxes! I also love that it let's you track emails without another ad on. It's maybe confusing at first if you've never used something like it but it's easy to learn. Review collected by and hosted on G2.com.

I wish it would work on my phone's Gmail app. That's probably the biggest thing it's missing. I believe they have an app that I could use, but that felt a little more cumbersome. Review collected by and hosted on G2.com.

Sharing labels, marking an email's status, and chatting or messaging regarding a specific email and sharing a draft, Janean view within Gmail. Gmelius web app is helpful. Review collected by and hosted on G2.com.

No ability to share Google contacts or import them. iOS app performs poorly and clearly has bugs. No desktop app (OSX). No ability to export a selection of emails into .csv. Review collected by and hosted on G2.com.

I contacted their support team about an issue with my service and billing, and they got back to me inside an hour. They then dedicated a team member to helping sort it out right away, despite it being after business hours. Within 18 hours all my concerns had been addressed and managed. I'm very impressed. Review collected by and hosted on G2.com.

Ultimately, it was not able to meet our team's needs because the learning curve was too steep for the detail- and focus-challenged members of our team. That's not Gmelius's problem, but it did make it more or less unuseful for us. Review collected by and hosted on G2.com.

With Gmelius, I am able to optimize and simplify distribution of workload in real-time. Review collected by and hosted on G2.com.

All I have are plus plus - I have never encountered any flaw for all that long. Review collected by and hosted on G2.com.

My company uses Google Suite. Our biggest struggle was that emails would come through to everyone's individual emails so a team of 4 people would be looking at the same email then filing or deleting. Gmelius has allowed my team to be more productive by using 1 inbox so the 200 emails a day is only viewed once and not 800 times. Highly recommend! Review collected by and hosted on G2.com.

One of the only downsides that I can see is that when someone is typing an email you cannot review it unless the user gives you permission. Being a manager of a team I get asked to review emails often before they are sent so this would be a useful feature Review collected by and hosted on G2.com.

I like that everything goes on the same site, I'm in my Gmail, I have the extension running, and every aspect of Gemelius that is added is there as well, I don't need to go to another app or page to have it. That is the best part. Review collected by and hosted on G2.com.

I don't think they have the best IA or automation functions, they could improve definitely on that, as well as more explanation content on how to take advantage of every single part of the software because I'm sure that I am not taking advantage of everything. Review collected by and hosted on G2.com.