--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. (22 reviews) - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. (14 reviews) - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. (8 reviews) - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. (6 reviews) - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. (5 reviews) - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. Gmelius: Automate Workload Distribution for 24.7.12.365 **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry S. | Growth Director, Government Business Division, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Gmelius?** Gmelius simplify email management direct from my gmail account. It boost collaboration by integrating with external BIM tools like Slack. **What do you dislike about Gmelius?** I do not have any aspect that I can term as a flaw at the moment. **What problems is Gmelius solving and how is that benefiting you?** With Gmelius, I am able to automate workflow which help save time. Business instant messaging for 24.7. ### 2. Gmelius - REALLY LIKE IT **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholle R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Gmelius?** I like having the shared email box; assigning and closing emails makes it efficient when other employees have the day off. **What do you dislike about Gmelius?** I had a little issue with being unable to close an email, which just sat in my inbox forever. I had a ticket out to Gmelius but they never resolved the issue. I ended up having to delete the email. **What problems is Gmelius solving and how is that benefiting you?** missing emails when other employees are out of the office ### 3. Wonderfully designed tool for a law practice workflow organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** We are a small law practices looking for an effective solution to visualize cases and connect the team. The app offers a range of features that can streamline communication, collaboration, and workflow, all within the Gmail interface. One of the standout features of Gmelius is its ability to transform Gmail into a collaborative workspace. With its shared inbox and task management tools, Gmelius enables team members to work together on cases in real-time, ensuring that everyone is on the same page and that nothing slips through the cracks. Gmelius also provides a range of customization options that can help users personalize their Gmail experience. For example, users can create custom labels, automate repetitive tasks with email templates and canned responses, and set up email sequences to follow up with clients or prospects. Another key feature of Gmelius is its ability to integrate with other apps and services. The app supports integrations with popular tools like Trello, Slack, and Asana, allowing users to consolidate their workflow and streamline their work processes. Overall, Gmelius appears to be a powerful and effective tool for small us. While there are other similar apps on the market, Gmelius' ease of use, customization options, and integrations make it a strong contender for those in the legal industry. **What do you dislike about Gmelius?** There are a few details and fanctions customization of which would be preferred. The gmelius team welcomes the feedback and we hope for implementations of those factions in the future. **Recommendations to others considering Gmelius:** Give Gmelius a try. You'll be surprised how much faster your tasks will be completed. **What problems is Gmelius solving and how is that benefiting you?** Law office workflow; saving time and energy on many technical tasks and uniting team matters via shared labels and unifying the language with shared templates. Kanban boards help with visualizing the proccess. ### 4. What a timesaver! **Rating:** 4.5/5.0 stars **Reviewed by:** Damian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Gmelius?** I love the meeting links! Having it linked to my Google calendar saves me a lot of back and forth emails trying to find a time that suits me and my clients, the clients can see what is available and book that time - then it sends them the Zoom link too! **What do you dislike about Gmelius?** I haven't found a downside yet.......... **What problems is Gmelius solving and how is that benefiting you?** Saving me time when corresponding with clients. ### 5. A worthy alternative to Zendesk **Rating:** 4.5/5.0 stars **Reviewed by:** Marge A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** I love that I don't have to leave my inbox to attend to customer support tickets we are receiving. **What do you dislike about Gmelius?** I'm a bit lost on some emails that I have already closed, and they are showing as closed, but are not moving to the Closed folder. **What problems is Gmelius solving and how is that benefiting you?** The ability to collaborate with teammates when attending to emails, having a shared inbox work as a helpdesk, and not having to leave my inbox to do these things. **Official Response from Adeline Casagranda:** > Hi Marge, thank you for your review :) If your shared conversations are shared via a Workspace (Shared Inbox or Shared Label), you can easily create a Rule to remove any Closed conversations from your personal inbox. To do so, you can click on the link below and select the corresponding Workspace on which you wish to apply it. You can find this same already-made rule inside the button "Import pre-made rules" and you can select the one called "Move based on Status", and create it for your different Workspaces. I hope it will be helpful to you and your team. We're always an email away if you need help! ### 6. Gmelius is a super friendly add-on to use, especially if you work off of Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Aimen M. | Student at law, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** The ease of access makes responding to emails fast and easy. This also in turn assures that there is unity between answers to similar questions. In addition, you can see who has ready the email + assign the emails ( without forwarding them) to colleagues. **What do you dislike about Gmelius?** Gmail on my phone ( the app) doesn't show the templates pop us , but this could be because I have to enable a function or download the add-on. In addition, sometimes, the emails sent ( pasted text) show up in a purple color. **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps create unity between emails and it has made my job ALOT easier by being able to save templates. Real Estate closings are often tedious and not having to write the same emails again helps. ### 7. Gmelius has been useful but buggy at times. **Rating:** 3.0/5.0 stars **Reviewed by:** Dan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** The Shared Inbox / All Shared Conversations feature helps my team manage everything that's coming in **What do you dislike about Gmelius?** The load times for assigning emails; it takes several seconds for it to process. Even then, Gmelius proves buggy on a daily basis, often times undoing email assignments even though visually it shows that a user has been assigned an email. Secondly, the lack of features on the Android mobile app is annoying; for instance, "All shared conversations" is not available on mobile. **What problems is Gmelius solving and how is that benefiting you?** Gmelius allows members of my team to manage a shared inbox. It also allows us to direct messages to the right people, reducing latency in the communication process. **Official Response from Adeline Casagranda:** > ​Hi Dan,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 8. Reliable and organized **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** I like that I can filter my emails into boards based on different filters. This makes it easier to get my work done efficiently. The ability to collaborate with co-workers in shared inboxes is so much easier than the google shared inbox. **What do you dislike about Gmelius?** I so far haven't found any downsides to Gmelius. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is allowing me to organize my emails for effectively and collaborate with team mates easier on our shared inbox. ### 9. Great for shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** Shared inbox is very helpful. Also adding notes, tagging and assigning of emails. It makes daily emails a lot easier. No need to forward emails. You can just tag the person that needs its attention. **What do you dislike about Gmelius?** Prompt when the email has been read. Sometimes it's distracting. **What problems is Gmelius solving and how is that benefiting you?** The notes in the email. It is very helpful. A note specific to that particular email makes it a lot easier to understand for those involved. ### 10. Useful in the Right Context **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen B. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Gmelius?** Expedites team working and is helpful to keep everyone on the same page. The boards feature as well as the ability to assign tasks or mark completed is extremely helpful **What do you dislike about Gmelius?** While it's overall very useful there are times where finding the things assigned to you isn't straight forward and it requires extra clicking/checking to make sure you're keeping your team informed of progress **What problems is Gmelius solving and how is that benefiting you?** Gmelius is definitely solving the problem of letting our internal staff know who has been responded to or who still needs to be followed up with. It's also been helpful for creating task lists to keep us accountable and delivering insights to the team about what emails have been seen, opened, or even opened multiple times. ### 11. Its very usefull to the bussines to keep everything on track **Rating:** 5.0/5.0 stars **Reviewed by:** FRANCO S. | Turns Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Gmelius?** Everything is in order and you can keep track of every email **What do you dislike about Gmelius?** Sometimes gets a little confusing, but with an everyday use gets easy **What problems is Gmelius solving and how is that benefiting you?** Before gmelius, our email was very disorganized, it help us to keep track of every email that we have and to have a better communication with our clients ### 12. Gmelius is time saving and easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Keri C. | Finance & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Gmelius?** Gmelius is such a time-saving tool to use, especially when you use the same template many times throughout your day. Allowing you to customize certain details per email, without having to retype the whole message each time. Very helpful! **What do you dislike about Gmelius?** There is not much I can say about things I do not like about Gmelius. I personally have only had good experiences when using it. I used MixMax before Gmelius and the transition was pretty seamless. **What problems is Gmelius solving and how is that benefiting you?** The problem of saving time and making sending similar emails out with the ability to quickly and easily modify has been a huge benefit to my daily work life. Creating a nice ease and flow to my everyday tasks. ### 13. Gmelius is my 5 star sales tool for email management!! **Rating:** 4.0/5.0 stars **Reviewed by:** Katie. S. | Marketing Campaign Associate , Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Gmelius?** With Gmelius it is easy to assign and action emails. Has easy set up. **What do you dislike about Gmelius?** Gmelius has been a lifesaver for my business,nothing that i dislike towards it! **What problems is Gmelius solving and how is that benefiting you?** With it i can reply to emails that need much attention in timely manner. ### 14. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Raphael F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Gmelius?** being able to run sales outreach directly from our existing gmail account. Feels like no new software, just upgraded what we already have. **What do you dislike about Gmelius?** There is definetly a learning curve on how to start making the most of it, the simpler they can make it the better. **What problems is Gmelius solving and how is that benefiting you?** Running drip automated sales email campaigns from gmail. ### 15. Gmelius rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshanne C. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Gmelius?** Gmelius helps me track and get the recent update from my workmates. I have not skipped or forgotten any important emails, or meetings. It really is helpful especially when receiving a lot of emails from different resources. Very recommended! **What do you dislike about Gmelius?** I think what I don't like about Gmelius is when it stops synchronizing on my email and I need to reconnect again. Even though I haven't logged out of my email on my device. **What problems is Gmelius solving and how is that benefiting you?** So far I can see the Gmelius has done in solving problems, especially with the synchronizing or connecting of emails to gmelius and suddenly I have just experienced it once a month unlike before that every week. ### 16. easy to navigate around, and keep track of past emails user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Val P. | sales support/ customer service rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** EASY TO FIND HISTORICAL EMAILS, WE CAN PUT NOTES ON THEM AND REVISIT IN THE FUTURE **What do you dislike about Gmelius?** auto-complete..... would be beneficial, however, it pops up wherever I am typing, I can not see what I'm typing. I can't figure out how to turn this off. **What problems is Gmelius solving and how is that benefiting you?** How to keep track of purchase orders and inquiry's in a timely manner, keep record of the history.... **Official Response from Adeline Casagranda:** > ​Hi Val,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 17. Great for automated follow ups **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** The sequencing feature really helps me stay connected with my accounts by automating follow ups. Templates are great too. The addition of variables makes customizing the templates very easy. **What do you dislike about Gmelius?** The Gmelius sidebar for Gmail freezes a lot, causing me to have to refresh my page. It also rarely loads, causing me to need to jump all the way into my dashboard at times. Nothing major, just a minor annoyance. **What problems is Gmelius solving and how is that benefiting you?** Following up with 100+ accounts is no easy task when done manually. Gmelius helps me save tons of time. When I use a sequence and template together, I can rest assured that my emails will stand a higher chance of being seen and acted upon. ### 18. Gmelius can be considered as The Jira for emails. Manage business emails easily. A must have Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Rohandeep S. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Gmelius?** 1. Instead of using the info in emails to create separate tasks in Jira or Trello for the team, we can have a quick discussion on the email itself without even leaving Gmail 2. Labels help to identify the customer an email refers to without even looking at the content of the email. 3. The automation rules make its even more flexible and there is no limit to the rules combination you can use for the team as per your needs 4. Most importantly since the time we have started using Gmelius, it has saved us so much time. we feel more productive towards our work **What do you dislike about Gmelius?** Nothing I can think of as so now. Even the customer care support is so helpful in answering our questions. We had a condition to apply in automation and when we discussed that with customer care, we received a quick solution with steps the very next day. **What problems is Gmelius solving and how is that benefiting you?** As i said before in this review we are still exploring Gmelius as it has so many features to offer but we are extremely happy with whatever features we have used/implemented till now. 1. Instead of using the info in emails to create separate tasks in Jira or Trello for the team, we can have a quick discussion on the email itself without even leaving Gmail 2. Labels help to identify the customer an email refers to without even looking at the content of the email. 3. The automation rules make it even more flexible and there is no limit to the combination of the rules you can use for the team as per your needs 4. Most importantly since the time we started using Gmelius, it has saved us so much time. we feel more productive in our work ### 19. Interesting addition to Google services **Rating:** 4.0/5.0 stars **Reviewed by:** Tanja S. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Gmelius?** The ability to share emails and comment as a team inside the conversations. I look forward to using the automation more. **What do you dislike about Gmelius?** It can slow down my email considerably and does not always open automatically (I sometimes need to refresh the page). **Recommendations to others considering Gmelius:** Great for teamwork **What problems is Gmelius solving and how is that benefiting you?** Team work improved, and we are saving time since correspondence with clients is much easier to locate. **Official Response from Lina Yakunina:** > Hi Tanja, Thank you for reviewing Gmelius. May I kindly ask you to reach out to us at support@gmelius.com to resolve your slowness issue? Thank you, Lina ### 20. Gmeluis definitely helps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Gmelius?** It allows me and my coworkers to work together in a joined inbox. **What do you dislike about Gmelius?** It took a little while for me to get the hang of it and how to move around. **What problems is Gmelius solving and how is that benefiting you?** Gmelius allowed me and two others to accurately mark emails and stay up to date with new emails. We can leave each other notes within the email. ### 21. Works well as a lightweight ticketing solution. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Gmelius works well for sharing "ticket-style" emails within a group setting and tracking who is responding to each, and keeping visibility for everyone. You can assign yourselves or others to tickets, and assign a status (e.g. open, closed, pending). You can also use some views to see all tickets that are open and who assigned to each at a glance, for instance. This functionality is also built right in to Gmail, too--no need to manage things through another system. That makes it very easy to use. It basically just adds another layer on top of Gmail, along with some sharing capabilities, too. It's also very affordable. **What do you dislike about Gmelius?** It can be a little glitchy in some ways. Not really deal breakers, just little annoying quirks where tickets don't always close out correctly, for example, and you have to reopen and close them. Another concern is that once an email thread is shared, future emails in that thread are also shared by default, regardless of who they are to. For example, if an email is sent to a general "team" email address that is set to autoshare with the group, then everyone in the group can see it. If I forward that to someone in another organization, they might respond to me directly, assuming no one else can see it, but everyone can see it. This can sometimes cause some issues. You can turn off sharing for a thread, but that only prevents future emails in the thread from being shared. There is no way to unshare an email once it is shared, just future emails in that email thread. **What problems is Gmelius solving and how is that benefiting you?** We use Gmelius to share tickets to a "team" email address, so that the entire team can see those emails, assign them to themselves and others, and close them out once resolved. This way we can be sure that each incoming email is handled. ### 22. Pretty useful but still has a long way to become really handy and helpful tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Jonas J. | Customer Success Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Gmelius?** We love the assignment of emails becoming individual tickets. Rules are handy, however, missing features (below). Support is great, thanks to Mamdouh. Competition is on par, however, solving the same problem from a different angle. I understand that email and Gmail-based solution is not easy to pull off. **What do you dislike about Gmelius?** Email tagging with Gmelius tags is useless, it's only for visuals, as you can't sort, search or act on them. The whole email client becomes slow: search, opening an email, getting back to list. Very sluggish compared to non-Gmelius Gmail. This is not what Gmelius can fix at the moment, but still is an issue - we can't separate threads with the same subject line into different tickets. Rules are not exactly clear: they don't have statistics (how many times and on which emails the rule fired), also there is no logic on which rule will fire first, there is no order or preference. There is no rule duplicate button (why?). There is definitely room for improvement, team. There are just the default statuses, no option to modify and use your own, tailored to the process. Statistics is not very accurate as we have quite many different length cases to track. That combined with useless tags and only default statuses are creating skewed statistics of closing tickets which brings very little value to us. Boards are useless and slow, at least to me personally. Tasks on boards are nowhere to be followed. Using due dates on the tickets actually litters your calendar with randomly busy or free whole-day events that confuse people who want to meet with you (as you appear busy all day). Stopped using this feature. **What problems is Gmelius solving and how is that benefiting you?** Making sure each email is assigned and answered. We are notified whenever we miss anything and that helps to adhere to SLAs. While on vacation, a rule can reassign replied emails to another colleague. With more people and load we might be on the lookout for another, proper ticketing tool though. **Official Response from Florian Bersier:** > Hi Jonas, Thanks for your detailed and insightful feedback. Gmelius should not slow down Gmail. I would recommend to contact our support as such an issue is generally caused by a conflict with other extensions. Yes indeed, Gmail has its own way of threading messages and unfortunately we have no control over this. Improvements on automation rules (e.g., duplication) are currently in closed beta and will be released very soon. We'll also soon release custom views which will let you create custom statuses/views wrt your business needs and sort tags. Thanks again for your feedback. I'm confident you'll enjoy some positive improvements wrt your needs in the coming weeks. ### 23. Finally an email software that meets our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Randall L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Gmelius?** I like the board aspect that allows us all to share tasks in one simple place across all locations. Additionally, I like that it allows all emails to be seen to and from any client by the entire team. **What do you dislike about Gmelius?** My only complaint is that sometimes it takes 5-10 seconds to load in. It's a minor nuisance at the start of the day or if I need to refresh at any point during the day. I don't need to refresh often though and I wouldn't have brought it up but it's asking for something. **What problems is Gmelius solving and how is that benefiting you?** Our business runs on completing many small tasks over the course of a day or a week. At our current size, this requires 9 people to keep us humming along efficiently. These tasks may require a couple of contacts with our clients and/or collaboration amongst 2-5 staff members. Gmelius makes this seamless and ensures we don't overcommunicate with a client or miss a task. ### 24. Great overview **Rating:** 5.0/5.0 stars **Reviewed by:** Amir H. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Gmelius?** We primarily use it for support errands and can easily hand over or share chores between workers. **What do you dislike about Gmelius?** Sometimes, and I'm not sure why, we can't really close the tickets. **What problems is Gmelius solving and how is that benefiting you?** An overview of our helpdesk tickets and the functionality to write comments for the errands that only the company can see. **Official Response from Adeline Casagranda:** > ​Hi Joe,  Thank you for your comment! Our team is here to answer your questions and find out what's happening with your tickets. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, Adeline ### 25. Best project management cum Mail organiser **Rating:** 4.5/5.0 stars **Reviewed by:** Parul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** Gmelius has made my job easy and I am able to track progress on my email exchages. The application allows me to reduce my work overload by directly converting presales emails into task and I can track progress through status updates. **What do you dislike about Gmelius?** I am still learning some of it's feature. It would be nice if they can introduce some flagging option so we can define priority of our small email projects. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is helping me in converting presales query emails into task and tracking progress through status updates. **Official Response from Adeline Casagranda:** > Hi Parul, thank you for your review! Happy to see you are enjoying the boards. To set priorities on your email tasks, use the Top right "Flame" icon inside your card and select the priority of your choosing. I also advise adding Tags to your emails to categorize and better visualize them inside your inbox. (Accessible in the right side panel of your Task or Email) Thanks again, and I hope you will find everything you need :) ### 26. The all in one Gmail toolkit for collaboration and automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Gmelius is perfect for a team sending out automated emails and wants to have visibility on all communications within a team or group. **What do you dislike about Gmelius?** They've done an incredible job attempting to integrate themselves into Gmail's workflow. I wish it was a default feature. The only feature I would request and dislike that it's not there is the ability to review automated sequences and customise them further before sending. **What problems is Gmelius solving and how is that benefiting you?** Gmelius allows us to communicate with a large group of people efficiently. We can scale our outreach and keep organized and focused within the Gmail inbox. ### 27. Exactly what we need! **Rating:** 5.0/5.0 stars **Reviewed by:** Rhianna C. | Wedding Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Gmelius is great if you need to streamline communication with your clients. I love how easy it is to add or edit templates. I stay organized and brand oriented with Gmelius. **What do you dislike about Gmelius?** I wish the verbiage around adding templates was a little simpler. If we could do a more fill in the blank style template, that would be easier for me, so I can see what I am editing and changing. **What problems is Gmelius solving and how is that benefiting you?** It is saving me time and keeps me efficient when it comes to communicating with my clients and vendors. My communication stats precise, and I don't have to lose time copy and pasting information. ### 28. I love Gmelius **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** What I love the most from Gmelius is that you are able to assign emails to one another so that no email falls between the cracks. This helps with visibility of who handles what. **What do you dislike about Gmelius?** What I dislike from Gmelius is that if someone responds to an email that has been closed out, it reopens it. For example, if we get the work done from one email and close it out, so we don't double to work it will reopen if someone replies on that chain. This runs the possibility of double work or double postings in our system. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is helping us manage our inbox between an entire department. This ensures we delegate the emails to the correct person and that every email gets answered promptly. ### 29. Makes Cross-functional tasks easy to manage **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel Q. | Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** I like the features it provides to put certain emails into another peer's inbox right away especially if it is for a client who needs the proper direction. Very useful **What do you dislike about Gmelius?** I wish the @ feature would be a little more easier to see as sometimes when I am being pinged on an email thread I might dismiss it due to it not being noticeable enough **What problems is Gmelius solving and how is that benefiting you?** It is helping me and my peers hopping into each other's threads and eliminating a lot of unnecessary paper trail which could cause a lot of clutter. It instantly allows us to hop into a thread right away. **Official Response from Lina Yakunina:** > Thanks a lot, Gabriel, for taking the time and reviewing Gmelius. Here is what you can do to make @mentions more visible: 1) Filter your Pulse notifications with Notes and @mentions. You can also decide to see the unread notifications only. Please check out this article for more details: help.gmelius.com/user-settings/filterlivefeed 2) Activate email notifications for notes whenever you are @mentioned. To set them up - access your Gmelius settings: https://gmelius.io/account and tick New note under Email Notifications. I hope it helps. Feel free to send us an email if you need help with anything! Best wishes, Lina ### 30. working as expected **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Gmelius?** mentioning does the job, ut could be useful to be able to mention a gmail account with no gmelius account sending as well an invitation the the system as sometimes I need to tag someone but I can't **What do you dislike about Gmelius?** feels like there's not many possibilities, maybe I don't know enough about the system **What problems is Gmelius solving and how is that benefiting you?** Is helping me share emails with the members of the team involved in a project and makes it easier than resending emails ### 31. Helps to collaborate **Rating:** 3.5/5.0 stars **Reviewed by:** Vicky B. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gmelius?** I can do everything in one place so I don't have to flick between screens which is helpful. **What do you dislike about Gmelius?** I can't assign emails to more than one person when sometimes I need to **What problems is Gmelius solving and how is that benefiting you?** I support two c-suite and it helps me to manage their inbox and collaborate in one place ### 32. Mostly works like expected **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan R. | Dispatch, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Gmelius?** Shared email is a good tool for an email account that is used by many. Makes working in a joint email much more manageable. Assigning emails to the user they are meant is excellent! **What do you dislike about Gmelius?** At times it seems like emails can be hard to find because it breaks down the email boxes. More customization to the breakdown of the inbound emails would be helpful. **What problems is Gmelius solving and how is that benefiting you?** A joint email box is excellent for a single business email account with multiple users. Emails get lost in the whole mix of personal and collaborative emails coming into one box. ### 33. A great way to make sure nothing falls through the cracks! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Product Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** Being able to assign and reassign emails/tasks to colleagues is key. You can view the history of what happened with a thread, and there is a shared responsibility to make sure nothing gets missed. **What do you dislike about Gmelius?** We haven't been able to figure out how to assign and share brand new email drafts that are not responses to already-sent emails. I would like to be able to share brand new drafts with colleagues. **What problems is Gmelius solving and how is that benefiting you?** The problem this is solving is clients potentially getting missed or overlooked in the handoff between colleagues. I don't have to check-in now and make sure something was handled. ### 34. It was amazing it solves our most important task ticket system **Rating:** 5.0/5.0 stars **Reviewed by:** Mohsin T. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Gmelius?** Boards View is amazing & also we can use the support ticket system in our agency. It is really a great tool to follow up with clients. **What do you dislike about Gmelius?** Neither really so far. I do wish if there are more direct integration options without the need for a third party. **Recommendations to others considering Gmelius:** It is the best system I have ever seen & a great tool to manage all the tickets & support systems. **What problems is Gmelius solving and how is that benefiting you?** Ticket system Shows us the notification if someone opened or reads our email which we sent him. Predefined templates & many more ### 35. REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Khymira D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** Easy to use , face product, make my job a lot easier. **What do you dislike about Gmelius?** So far, I have not had any issues regarding using this product. **What problems is Gmelius solving and how is that benefiting you?** monitoring email request we receive from our business owners ### 36. Awesome and Useful Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bong B. | Senior Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Gmelius?** I really like the way the service integrates our customer service. I'm looking forward to seeing how it actually streamlines our system and makes us more responsive to our clients. **What do you dislike about Gmelius?** So far I don't dislike anything about the service. I'm trying out the different features and I am enjoying them as I discover how each feature works. Truly this service is very helpful. **What problems is Gmelius solving and how is that benefiting you?** It is helping us to have one place (a shared folder) where our Customer Service Team (we call them our Online Support Team) can have a way of coordinating our efforts. Our goal is to make sure that people who contact us online won't be left hanging or waiting for a response from us. ### 37. Super organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Mauren I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** The organization on my tasks and knowing what's pending and what as I able to resolve. **What do you dislike about Gmelius?** I have not experienced any downsides yet from Gmelius, it's amazing for work. **What problems is Gmelius solving and how is that benefiting you?** Job assignment and knowing what projects aren't finalized. ### 38. Practical to sharean inbox with your team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Gmelius?** It's easy to create groups and assign people from your team to add task to them. **What do you dislike about Gmelius?** From time to time it have some sync issue, and you need to refresh the webmail to be able to see if all the task are dono or no **Recommendations to others considering Gmelius:** You should test it a bit and see if it fits with what you need **What problems is Gmelius solving and how is that benefiting you?** it's simple to give forms and email to the right person automatically so we use it like it every day ### 39. Strong collaboration features that go beyond simple email automation **Rating:** 3.5/5.0 stars **Reviewed by:** Business M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Gmelius?** Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features **What do you dislike about Gmelius?** Price point and occasional syncing issues **What problems is Gmelius solving and how is that benefiting you?** Sales workflow management -- offers team performance metrics and email automation tools ### 40. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Louisa F. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** I like that I can link different mail accounts together whilst being able to access them all from one location. **What do you dislike about Gmelius?** I have not experienced any issues yet with the tool. **What problems is Gmelius solving and how is that benefiting you?** It is allowing me to keep different sectors within my work separate. ### 41. Amazing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Project Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Gmelius?** Ability to create customized templates that can integrate with Gmail to send to your clients. **What do you dislike about Gmelius?** I think there is nothing to dislike in Gmelius. **Recommendations to others considering Gmelius:** Look for sequence and follow-up features in Gmelius. It's awesome. **What problems is Gmelius solving and how is that benefiting you?** Reminders, Follow up with clients on email. ### 42. Helpful app for support teams in small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian J. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** Compatible with Gmail. Good ticket system if you want to work with Gmail. Helpful through templates, assignments, and statuses. Just everything you expect from a ticket system. Comparatively inexpensive. **What do you dislike about Gmelius?** It would be nice if the individual features could be booked per user, not immediately for the whole team. We need the whole team in Gmelius for collaboration. But 25 euros per user - if you want the automatic emails - is quite steep for a large team. It would be nice if you could add certain features for individual users. -- The note system could be presented more clearly. With a lot of "mentions," things can get a bit lost. **What problems is Gmelius solving and how is that benefiting you?** Reduce what all ticket systems prevent. Internal miscommunication and duplicate emails. Without having to use external ticket systems. Especially now, as we try to map everything in Google. **Official Response from Lina Yakunina:** > Hi there, Thank you for taking the time and reviewing Gmelius. I apologize in advance as I had to use Google Translate. If I understand correctly with the high volume of notes, it's easy to miss one. If so, I have some great news. We just released a new option - you can now activate email notifications for notes where you're @mentioned. Please follow the link below to learn more. I hope it helps. Best, Lina ### 43. Very nice for business **Rating:** 5.0/5.0 stars **Reviewed by:** marco . | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** its easy to use when running a business that requires customer support. **What do you dislike about Gmelius?** In my opinion gmelius has no downsides at all **What problems is Gmelius solving and how is that benefiting you?** Its solving the problems of getting to emails a lot faster ### 44. It is a great everyday tool to follow up tasks. It has many features that are really cool. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael L. | Dispatch Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2023 **What do you like best about Gmelius?** Takes Gmail to another level making it feel more robust **What do you dislike about Gmelius?** As of now, I haven't experienced any issues using the gmelius **What problems is Gmelius solving and how is that benefiting you?** I have the ability to manage multiple emails at the same time, being beneficial for the operations team to handle requests faster. ### 45. Not yet stable enough for reliance **Rating:** 2.5/5.0 stars **Reviewed by:** Nicholas W. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** Gmelius is good for coordination with support emails, internal coordination on inquiries, and assignment of conversations. **What do you dislike about Gmelius?** Gmelius is, unfortunately, unstable in many regards. Many emails incoming to shared inboxes are not correctly handled and labeled by Gmelius, the mobile app is essentially useless, and the edge cases are not well thought out. In our standardized training within our organization, we had to add an entire section on the bugs with Gmelius, and a reminder to be cautious when using certain unreliable features. **What problems is Gmelius solving and how is that benefiting you?** Gmleius allows quicker assignment and handling of customer requests. **Official Response from Lina Yakunina:** > Hi Nicholas, Thank you for taking the time to review Gmelius and for your honest opinion. May I kindly ask you to reach out to our Support team (support@gmelius.com) and describe when exactly the issues occur? We'd love to make sure all blockers are removed. Thank you, Lina ### 46. Great Application for Busy Emailers! **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay H. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** I really like that you are able to personalize the templates in a specific way. **What do you dislike about Gmelius?** The templates are sometimes finicky and could be a bit easier to pull through the templates. **What problems is Gmelius solving and how is that benefiting you?** The ability to quickly create an email ### 47. Amazing for delegation and automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** It allows people to see only emails that they need to respond to, it also provides a way to automate emails so that they aren't being sorted by one person. When emailing clientele, it provides reminder emails automatically so that you can really understand the response rate. **What do you dislike about Gmelius?** Gmelius has a big learning curve; sometimes, it's hard when people aren't at the same level of learning at the company. The delegation is a little confusing, too, because they have to look for the emails delegated to you actively. In addition, it does not automatically notify the person. **What problems is Gmelius solving and how is that benefiting you?** It allows inboxes that many people utilize together to have some process and ownership over various emails. It also increases credibility and accountability within the teams that use it for clients. ### 48. Gmelius, great product for the future **Rating:** 3.5/5.0 stars **Reviewed by:** Guillermo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** Assigning task to several team members in no time, and the hability to manage and review status are awesome. **What do you dislike about Gmelius?** I've had some issues forcing me to reinstall chrome extension **What problems is Gmelius solving and how is that benefiting you?** Manage share inbox **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 49. Don’t find it convenient though the idea of it is cool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Gmelius?** Notifications that someone wants me to review an email. **What do you dislike about Gmelius?** Just not convenient to read and respond to comments. **What problems is Gmelius solving and how is that benefiting you?** Not much **Official Response from Adeline Casagranda:** > Hi! Thank you for reviewing Gmelius. The team and I would be happy to help you make the most out of Gmelius. Don't hesitate to reach out to support@gmelius.com for us to understand your needs and improve Gmelius to be more convenient for you. ### 50. Gmelius is an essential tool for teamwork. **Rating:** 5.0/5.0 stars **Reviewed by:** Azahara S. | Atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Gmelius?** Assignment of emails between users, management (closed emails, pending, to not lose any), organization of folders, sending the link of emails between colleagues. **What do you dislike about Gmelius?** There are times when it doesn't allow closing the emails. The dropdown on the right doesn't appear to set it to "closed". It has to be marked with the close button that appears above the email. **Recommendations to others considering Gmelius:** Use email statuses to organize tasks. Assignment of emails to users who can share the same email. **What problems is Gmelius solving and how is that benefiting you?** Organization of emails among colleagues to avoid being managed more than once. We have gained time and efficiency. More organized email inbox. Closed and open mail icon to better visualize managed emails. **Official Response from Lina Yakunina:** > Hi Azahara, Thank you so much for reviewing Gmelius - it means a lot to us! The situation you described about the Closed status shouldn't happen and we cannot reproduce it on our side. If it happens again, could you please reach out to our Support team at support@gmelius.com, we'd love to look into it and make sure it doesn't happen in the future. Kind gerards, Lina ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+09%3A57%3A35+-0500&secure%5Bsession_id%5D=c7a29ab0-5001-43cd-bf3a-1bc775a78029&secure%5Btoken%5D=06e30fc1e9537893b2aa8de3d635c4a5ec14cafbaecf39ea8fe58fc7e53917a8&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews)