Glean Reviews & Product Details

I like how Glean makes it really easy to find information across tools without having to think too hard about where to look. It pulls everything into one place and surfaces what’s actually relevant, which saves a lot of time and reduces the usual back-and-forth of tracking things down. Review collected by and hosted on G2.com.

I don’t have any major complaints, but sometimes the results can feel a bit broad, so it can take an extra step to find the exact thing I’m looking for. I also think there’s room for more customization in how results are prioritized or filtered. Review collected by and hosted on G2.com.

Glean has the centralized search access across SharePoint, Teams, Outlook emails, our document 360 knowledge base, Figma, Aha dashboard, and ADO.

It really works as layer on top of the documentation tools, but not replacement. As a technical writer, after using glean i feel like it provides better documentation content quality because content is actively searched and reused. If we are searching for any clarification or additional content request it provides the right answer rather than forcing user to browse the knowledge base.

Its agent capabilities opens the more possibilities for doc driven assistants. ALso it having strong discoverability for published documentation so it reduce the repeated question from the users. Review collected by and hosted on G2.com.

I wish to have an easy way to flag the deprecated or outdated content directly from the searched result. Also i found one issue if i am connecting the vpn, sometimes it slow me down when i just want an quick answer. I found that still some of the documentetion tools integration are still evolving so the overall experience is not fully seamless yet. Review collected by and hosted on G2.com.

What I find most helpful when using Glean, is the ability to aggregate business knowledge scattered across platforms including Jira, Zendesk and Slack; to form a strong picture of an issue, a common theme or support troubleshooting for my clients. Review collected by and hosted on G2.com.

The only downside is that multiple sources of information could be conflicting or even superseded; however I have created an Agent with guardrails to utilise only validated information from one source to support the team with this. Review collected by and hosted on G2.com.

I like Glean because it's fast, easy, and generally accurate. It's impressive that it integrates data from different systems that previously didn't talk to each other, like Salesforce, Slack and Google Workspace, and combines it with public information on the internet. It really does seem to understand our business, and I haven't seen it hallucinate. During the initial setup, even though I wasn't directly involved, it seemed pretty good except for a small issue with the Slack connector, but overall, it's been great. Review collected by and hosted on G2.com.

I find it a little bit challenging to stand up an agent. I'd also love to understand how to take it to the next level to have the agents act autonomously and independently, like updating fields on our Salesforce. I'd also love to see it connects with LinkedIn Sales Navigator. It might do these things, I'm just not aware of it yet. Review collected by and hosted on G2.com.

I like the aspect of building Glean agents as it has been a real game changer for me. I've built a lot of agents to gather insights, analyze trends, and find patterns, leveraging tools around Glean MCP servers as well. Since Glean has rich context to the enterprise platform, it is able to understand and provide great results. That's something that I really love about Glean, using MCP servers and Glean agents. Review collected by and hosted on G2.com.

One thing that comes to mind is the clean actions, especially those tied with Jira. Whenever Glean performs a JQL search, I've noticed it hallucinating a lot. We could really fine tune that to get the desired results. Review collected by and hosted on G2.com.

I love the UI of Glean. It's clean and super user-friendly, making it very easy to put data together. I can get stuff done quicker, like writing something that would normally take me three hours, and be able to adjust and refine it in just five minutes before shipping it off to our customers. Additionally, as a user, the initial setup was very straightforward. Review collected by and hosted on G2.com.

Definitely more around the agent capabilities, making it a little bit easier. Also, the ability to create presentations. I think that's a lacking feature of Glean. Review collected by and hosted on G2.com.

Glean makes finding answers effortless, I can ask natural questions and get direct, trustworthy summaries without hunting across SharePoint, Outlook, Teams, and docs. It consistently surfaces the right context, which saves me time and reduces back‑and‑forth with teammates. Review collected by and hosted on G2.com.

Glean delivers strong value, but better transparency, finer controls over sources, and smoother sharing would make it feel faster and more trustworthy for complex or high‑stakes work. Review collected by and hosted on G2.com.

I like that Glean is connected to company data. I like the model picker and how I can switch between Anthropic, Google, and OpenAI models. Review collected by and hosted on G2.com.

I think that there is some room for growth in it taking action on behalf of the user. I know that's on the roadmap, though. Review collected by and hosted on G2.com.

the UI is easy to understand and the UX is also good, we integrated glean with slack and it does pretty good job, the performance is also good , it gives faster answers and the pricing is also good, Onboarding is aslo easy,, The AI Models are also good , gives faster replies. Review collected by and hosted on G2.com.

The models can be improved, current models are also good. Review collected by and hosted on G2.com.

I love that it pulls information straight from the company and integrates into Gemini. The interface is easy to use, and it also lets you filter through company resources. Review collected by and hosted on G2.com.

I haven't experienced anything that I don't like. Review collected by and hosted on G2.com.