The customer support is unrivaled and they respond within minutes. They are also super receptive to improving the product and are always working on implementing new solutions.

The functionality to easily approve invoices across the business and make payments to vendors has saved our Company thousands of hours over the past year. Glean auto-populates key information (including the line item detail and the payment information), removing unnecessary human input and error. I also love that I am able to review all journal entries in Glean and that they are automatically pushed into our ERP. We've even started using it for employee submission of expense reimbursements. Review collected by and hosted on G2.com.

My only issue is that Glean sends you one email for every invoice that is received/requires approval. I'd much prefer a batch email at the end (or beginning of the day) which details out what I need to perform. I know this is on there roadmap though. Review collected by and hosted on G2.com.

I'm the CEO of a small Software startup which means I run Operations, BD, HR and Finance. My focus is almost exclusively on making sure the very distributed team is working well. Finance is super important so that we don't run out of cash but also not something that holds my interest for more than 5 minutes at a time. If we're being honest, I am also not the most organized person in the world. Glean is a god send in making accounts payable painless. It helps me keep track of what needs to be paid, what has been paid etc It shows me at a glance if I'm staying within my budget. Contracts, invoices, spend history is all in one place so that I don't have to remember a thing. Add to that the fact that the AI helps to keep me from overpaying, missing critical problems in invioces and generally making stupid mistakes. Review collected by and hosted on G2.com.

I'd love more reporting features. I have banks, investors, managers that need reports that I now have to ask my accountant to put together. Some of this data may sit in the GL. It would be great if Glean could pull fiancial data and draw conclusions from it the way it does from invoices. Review collected by and hosted on G2.com.

Glean's AP integration with Sage is very simple and easy to use. The OCR reader is 99% reliable. Also the staff is very quick to help with any issues that arise. Review collected by and hosted on G2.com.

The biggest issue that we have is with foreign currency invoices. They take more manipulation than our USD invoices. Review collected by and hosted on G2.com.

Looking to bring automation, organization, and transparency to our accounts payable process, we did a full review of all the large players in the space. After an into to Glean.ai we knew we found our solution. First off, the team and customer support are unrivaled, with hands on white glove service. The user interface is easy and intuitive while its integration with our other systems has reduced errors and improved accuracy to our financial reporting. Glean.ai provides us insight to our spend on an invoice line-item basis. For each invoice I can see what costs have increased or decreased by each line item. This allows the finance team to work closely with our product and engineering teams to optimize vendor services while reducing costs. The benchmarking feature is what really drives the ROI for Glean.ai. As contracts come up for renewal, we can benchmark our costs to others using the exact same services. This price transparency has allowed out to effectivity negotiate new pricing with vendors, significantly reducing costs. The issue of contract auto renewals has been solved by Glean.ai. The system tracks all contract dates for auto renewal and the date for non-auto renewal notifications. This has allowed us to cancel subscription that are no longer needed before auto renewal, as well as re-negotiate contracts prior to renewal. Review collected by and hosted on G2.com.

That we did not find this solution earlier. Review collected by and hosted on G2.com.

Glean.ai makes it simple and easy to pay our vendors! They are a team with great customer service and easy to use UI. They are growing and very quick to take and implement feedback. Review collected by and hosted on G2.com.

A 2 way sync b/t Glean and NetSuite would be nice. Currently, deleting a prepaid and its respective amortization schedule in Glean does not delete the amortization entries already pushed into NetSuite. We have to manually delete those entries in NS.

The reports are decent but I would like to see a dashboard. For example, I am downloading both the Amortization & Accounting Export reports and merging them together to create our support for Prepaids. It would be nice to have a dashboard, during any point in time, that shows what the balances are for our prepaids.

The tool could get confused on which amount to capture as the invoice total when credits/discounts are applicable. Review collected by and hosted on G2.com.

Most invoices will be generated automatically, based on forwarded PDFs. Customer support is prompt when contacting them within the platform. Review collected by and hosted on G2.com.

Vendors get duplicated often, and when that happens all the defaults like gl account and QBO vendor are missing even after vendors merged. Only support can merge vendors.

Same invoice format pushed multiple times can still not get recognized and pushed to "unidentified vendor" which can not be renamed or merged without support.

Payment information gets pulled only when local ACH options are listed but is still buggy and says "no payment info" and have to manually save. For international payments or check payments payment info won't get pulled.

International payments with different currencies are a mess when synced to QBO: amount won't be synced with international currency even though multi currency enabled in QBO, initial rate applied to invoice when created but then final rate is different, based on when paid, so a different rate is applied to invoice payment; this means invoice and payment amounts do not match; Glean will push a journal entry to reconcile the two but uses inaccurate accounts for that. Review collected by and hosted on G2.com.

Glean.ai has helped us streamline our AP processing. There are so many features I personally appreciate about Glean, like accruals, amortization, approval chains, etc. Best of all, the Glean support team is extremely responsive and quick to action any requests. Review collected by and hosted on G2.com.

One slight downside to using Glean is the software can be a bit cumbersome to navigate but I do know they are constantly making improvements to this! Review collected by and hosted on G2.com.

As a team focused on closely managing our expenses, Glean.ai has been instrumental in improving our day-to-day AP process and uncovering insights that consistently turn into meaningful savings. Specific highlights of our experience:

Ease of Setup: Glean.ai is its incredibly user-friendly setup process. It took less than an hour of our team's time, and their customer success team was amazingly helpful during the onboarding process. Connect GL, Bank, and update bill forwarding, and we were off and running.

Insights: We were manually reviewing expenses each month to look for unexpected variances. It was massively time consuming and once we found an issue, we then had to search and dig into the invoice line items to figure out what was causing it. With Glean, we've completely automated that process. Huge time savings and also turns up things we would have missed.

Gleans: We've used their vendor Gleans to save a bunch of money through vendors where our pricing was higher than what other clients were seeing, and/or when vendor consumption increased to the point where we could negotiate a higher minimum for a lower unit cost. Some meaningful cost savings there.

Automated Accruals: another process that was annoying and time consuming. We have to manage a lot of vendors and keeping track of accruals was executed through a spreadsheet. We've now completely automated the process through Glean, and as a result, also reduced errors in the data.

Customer Support: the Glean customer success team is wonderful to work with. It feels like they are regularly reviewing our account and proactively recommending savings opportunities, suggestions for better ways to use the process, and best practices they see from other AP teams. Review collected by and hosted on G2.com.

It's been a completely positive experience with Glean. We're glad we made the decision to partner with them, and I guess my only dislike is I wish we would have used them sooner. Review collected by and hosted on G2.com.

Being able to find internal (and even external) content can be a HUGE time suck. I used to spend countless hours searching for things and now I can easily find what I'm looking for within seconds. It has completely changed how I work for the better and I can't imagine working without it again in my career Review collected by and hosted on G2.com.

Honestly, nothing. They continue to make great improvements in the "Home" page and the ability to filter results. Review collected by and hosted on G2.com.

Transparency - Glean has enabled us to bring more stakeholders deeper into the vendor management process and provided them with a much clearer, real-time view of their vendor spend than we could previously. This has enabled much better decision making across the org and lead directly to cost savings.

Vendor Management - gone are the days of searching folders for W9's, contracts, etc. we can centralize all of our vendor documents into one system of record that all relevant stakeholders can access. This has also been critical in managing against auto-renewal clauses in contracts and avoiding sunk costs into platforms we planned to move on from.

Customer Service - Glean's CS team is incredibly responsive and helpful. They are very open to product feedback and you see them taking this feedback into consideration in their consistent product enhancements.

Time savings - we have a lean finance team, and the automation Glean brings to vendor management, AP processes, and prepaid/accruals management has been like having another headcount in the fold. This has opened up time for our finance team to be more involved in value-add strategic decision-making across the org rather than data entry and maintenance. Review collected by and hosted on G2.com.

Vendor intake - would like some degree of customization here, as some questions may not be pertinent and create some user friction while we may want to add some other questions important for our business/industry in the procurement flow Review collected by and hosted on G2.com.