--- title: Glean Reviews meta_title: 'Glean Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 334 reviews by the users' company size, role or industry to find out how Glean works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 334 scale: '5' date_modified: '2026-09-03' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Glean Reviews **Vendor:** Glean Technologies **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 334 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Glean Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. ## Glean Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Glean's **ease of use** remarkable, quickly accessing relevant information and enhancing productivity effortlessly. (8 reviews) - Users appreciate Glean's **speed in surfacing relevant information** , streamlining access across workplace tools and saving valuable time. (5 reviews) - Users value Glean for its **time-saving efficiency** , enhancing workflows by streamlining access to critical information. (5 reviews) - Users value the **fast search capabilities** of Glean, which streamline information retrieval and enhance productivity. (4 reviews) - Users value Glean for its **effortless information retrieval** , quickly summarizing relevant data from multiple sources to save time. (3 reviews) - Users appreciate the **efficiency** of Glean, significantly enhancing their workflow by saving time on information retrieval. (2 reviews) - Users find Glean **incredibly helpful** for quick answers and a streamlined experience in knowledge management. (2 reviews) - Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. (2 reviews) - Users value the **seamless collaboration** features of Glean, enhancing efficiency and saving time across workplace apps. (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users desire **improvements for transparency and accuracy** in Glean, as current limitations hinder efficiency and trustworthiness. (3 reviews) - Users find the **search functionality lacking** , as results can be too broad and require extra steps to refine. (2 reviews) - Users find the **inadequate filtering** of Glean makes it challenging to narrow down search results effectively. (1 reviews) - Users desire improved **transparency and control** in Glean to enhance trust and usability in complex tasks. (1 reviews) - Users find the **limited customization** options unsatisfactory, leading to occasional irrelevant search results in their experience. (1 reviews) - Limited Results (1 reviews) - Users find the **manual task of tagging documents** cumbersome, especially when updating the status of obsolete documents. (1 reviews) - Users face **slow loading times** for search results, particularly when accessing older documents, which can be frustrating. (1 reviews) - [View Glean pricing details and edition comparison](https://www.g2.com/products/glean-technologies-glean/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-09-04+02%3A34%3A53+-0500&secure%5Bsession_id%5D=9b1d25d6-c8eb-45ad-aa30-b3a9416efb50&secure%5Btoken%5D=a1bd53a34e6c2b27737be2d7dc9ef04264c0dfaed65e8dbdf8f3d2b2a6518a12&format=llm_user) ## Glean Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails - API Security - Data Security - Authentication **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation - Multimedia Support - Multi-Modal Input Support **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration - Third-Party Integrations **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Additional Functionality** - Version Control - Scalability - Personalization - Data Extraction - Webhooks - API - Natural Language Processing - Fallback Handling - Drag & Drop - Multiple LLM Models - Built-in AI Assistant - Automated Testing - Data Governance - Collaboration Tools - Pre-built Templates - Agent Design Tools - Deep Learning - Model Training - Analytics - Single Sign On - Debugging - Deployment Management - Proactive Error Detection **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Glean Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 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