Freshdesk works seamlessly with the rest of the Freshworks suite, which makes it a solid choice if you're already in that ecosystem. Overall, it's one of the easiest help desk platforms we've used it simplifies support and keeps every request organized in one place. Review collected by and hosted on G2.com.

Although It's easy to use, but automation and advanced workflows fall short compared to more enterprise-grade platforms. Omnichannel support is available, but it's just not deep or flexible enough for more complex support setups. Review collected by and hosted on G2.com.

We can send mails, messages to customers easily Review collected by and hosted on G2.com.

Nothing, everything is fine; it is easy to use Review collected by and hosted on G2.com.

As a Systems Admin, Freshdesk is easy to understand and navigate. Review collected by and hosted on G2.com.

There are so many rules to update within Freshdesk. Review collected by and hosted on G2.com.

I like that Freshdesk is easy to use, which makes it a great helpdesk tool for my organization. I appreciate the discounted pricing, which is beneficial for us. The custom mail SMTP feature is also a plus, as it allows for more personalized communication options. I'm impressed with the modern features and app integrations, which keep everything organized and centralized in one place. This saves time by having centralized ticketing for the entire organization. The initial setup was very easy, which made the transition smooth. Review collected by and hosted on G2.com.

Sometimes due to a technical glitch, outgoing gets blocked and I have to raise a support ticket, which delays operations. Review collected by and hosted on G2.com.

I like that Freshdesk is easy to use and there are several ways to put in and report issues by tickets. I also appreciate that teachers and staff can communicate and report problems by either logging in and filling out or emailing an address, and the system creates the tickets for them. This helps in managing time and setting priorities for issues. Review collected by and hosted on G2.com.

They have a part that makes the closing of tickets a contest. It is easy to fool and get top spot without doing a whole lot with solving issues. Review collected by and hosted on G2.com.

Freshdesk was very good with the integrations and customer support options which we got, we used it to close external tickets. Review collected by and hosted on G2.com.

The Freddy ai features and connections are very limited and I think it doesn't improve the product experience and was not very Review collected by and hosted on G2.com.

The user friendly and customizable interface Review collected by and hosted on G2.com.

the bugs during ticket resolution, saying there was an error Review collected by and hosted on G2.com.

Easy access to the insight of the tickets and also the no code bot Review collected by and hosted on G2.com.

Nothing much it is working fine we did not had any issues Review collected by and hosted on G2.com.

I like how Freshdesk is very simple and organized, making customer support and handling queries for email, chat, and other platforms easier. The automation features are really helpful because they reduce manual work by automatically assigning tickets and managing responses, priorities, etc. It's a cloud-based tool that is easy to learn and use, with a clear interface and good automation tools that are great for both small and medium businesses. Additionally, Freshdesk provides good automation and integrations suitable for scaling support teams. I also appreciate the easier setup and learning curve, better ticket organization, and the cleaner dashboard that makes daily operations smoother. Review collected by and hosted on G2.com.

The design is maybe not the best, like add-ons feature requires expensive plans. The software can feel expensive and slow when handling large ticket volumes. There are too many notifications sometimes, and the integration setup could be better. Review collected by and hosted on G2.com.

What I like most about Freshdesk is that it keeps all customer conversations in one place. Earlier it was difficult to track emails and support queries across different channels, but with Freshdesk everything becomes a ticket and it’s much easier to manage. The UI is also quite straightforward, so even new team members can get comfortable using it quickly. Automation rules are another thing I like because they help route tickets automatically and save a lot of manual effort. Review collected by and hosted on G2.com.

One thing I feel could be better is the reporting and analytics section. Basic reports are fine, but if you want more detailed insights you sometimes have to spend time configuring things. Also, some useful features are locked behind higher pricing plans, which can be a bit limiting for smaller teams. Apart from that, occasionally finding certain settings or configurations takes a bit of digging. Review collected by and hosted on G2.com.