FreshBooks Reviews & Product Details

FreshBooks is software that simplifies the complicated world of bookkeeping and accounting. With FreshBooks, you can run your billing, books, and payroll all from one platform—no complicated spreadsheets or convoluted software. With FreshBooks, you’ll save time and get peace of mind. • Run your billing, books, and payroll on the same platform. • Build invoices in seconds and get paid twice as fast. • Create reports that allow you to see the health of your business instantly. • Stay organized for tax time and compliant with tax regulations. • Collaborate with clients, manage billing, and track project profitability.

Seller

FreshBooks

Discussions

FreshBooks Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jason Chen

Used by Revenue Architects and 2 others

Beta

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Get 90% off a Lite, Plus, or Premium Plan for 4 months. After the 4-month promotional period, you will be billed at full price for the plan you have selected.

FreshBooks Integrations

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FreshBooks Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is FreshBooks, and what problem is it built to solve?

FreshBooks is cloud-based software for invoicing clients, tracking time, and running a small business.

What languages does FreshBooks support?

FreshBooks supports 1 language: English.

What company sizes and industries is FreshBooks the best fit for?

FreshBooks is most strongly associated with small businesses, especially service-oriented companies. The reviewer-reported fit clusters around these segments:

Company size: Small businesses, with mid-market businesses also represented.
Consulting and professional services: Consulting, marketing, and design-related work.
Other service industries: Construction and accounting.

How long does it take to implement FreshBooks across a team?

FreshBooks can be up and running quickly, with setup often taking less than a day. Reported implementation times vary, with shorter rollouts more common and some taking longer.

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common
6–12 months	Occasionally reported

What customer support options does FreshBooks provide, and how do users find the overall support experience?

FreshBooks provides support by phone, email/help desk, and chat. Users often describe the team as responsive, knowledgeable, and helpful, especially when they can speak with a person; experiences are not uniformly smooth, with some users reporting difficulty reaching support or delays in getting issues resolved.

What is the experience like for teams switching to FreshBooks from another tool?

Switching to FreshBooks has often meant moving from QuickBooks or other accounting tools to a simpler workflow for invoicing, time tracking, and expense management. Users describe choosing it for ease of use, lower cost, or better support, and some found the move straightforward with help transferring information; others needed time to adjust to a different way of handling accounting tasks.

What tools and platforms does FreshBooks integrate with, and how do these integrations help users get more value from the product?

FreshBooks offers 5 integrations. Users describe connections that support payment processing and links to payroll, expense, reporting, and help desk tools, helping keep some routine work connected while reducing manual handoffs.

Payments: Stripe Payments
Payroll: Gusto
Expense management: Zoho Expense
Reporting: Data Studio
Help desk: SherpaDesk

Some integration experiences are less seamless, so the depth and reliability of a particular connection may matter for teams with specific workflow needs.

What features or capabilities could make FreshBooks even more useful?

FreshBooks could be more useful for teams that need deeper reporting and more flexibility in their day-to-day workflows. Commonly requested improvements include:

Reporting: Add more customization, detailed breakdowns, and ways to combine data across projects and services.
Integrations: Expand connections with other business tools and make existing integrations more complete and dependable.
Billing and project workflows: Offer more flexible invoice layouts, project tracking, and client-specific billing options.

G2 reviews are authentic and verified.

Here's how.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/10/2026

"Easy to Use With A+ Support, But Price Increases Need Attention"

2.5/5

What do you like best about FreshBooks?

Very easy to use. And their customer service is an A+. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

The Price and continued increases in price. Review collected by and hosted on G2.com.

Response from Deanna M of FreshBooks

Hi there, thank you for taking the time to share your review of FreshBooks.

I'm glad to hear of the positive experience you've had with FreshBooks and when working with our Support Team. I have shared your feedback regarding the price change with our team on your behalf.

If our Support Team can be of any assistance regarding your account, please reach out via https://support.freshbooks.com/hc/en-us ^DM

Verified User in Consumer Services

1/10/2026

"Freshbooks is no longer keeping up with software improvments. PDF attachments are needed automatic"

0/5

What do you like best about FreshBooks?

That I can get a hold of customer service Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

No PDF attachments for recurring invoices. Pictures of reciepts can not be zoomed into. Also pics of reciepts are not showing up in App. Was better before you turned everything over to Stripe. I should be able to get all my processing into in Freshbooks Review collected by and hosted on G2.com.

Response from Deanna M of FreshBooks

Hi there, thank you for taking the time to share your review of FreshBooks.

I understand that PDF attachments for recurring invoices would be valuable for your business. I can confirm that your feature suggestion and feedback regarding this has been shared with our team on your behalf. You can check out any changes and updates made for FreshBooks here: https://support.freshbooks.com/hc/en-us/categories/115000847207-Changes-and-Updates

For our Support Team to best assist you with the other items you've shared in your review, please reach out via the Contact Us button at the above link. You are welcome to reference your review when reaching out. ^DM

Verified User in Consumer Goods

1/12/2026

"Office manger"

5/5

What do you like best about FreshBooks?

It is very easy to add and pay invoices. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I cannot think of anything that I dislike. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

1/16/2026

"generally really good"

4/5

What do you like best about FreshBooks?

Easy to use and allows me to keep up with my finances regularly Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

As a small business I would like the option of having more than 5 clients without having to upgrade my plan for more features than I need to use Review collected by and hosted on G2.com.

Verified User in Maritime

3/24/2026

"Great for Small Business"

5/5

What do you like best about FreshBooks?

Small business admin from bookkeeping to invoicing. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

No sales perspectives (ie what is coming down the pipe) Review collected by and hosted on G2.com.

Saeesh K.

Account executive

Accounting

Small-Business (50 or fewer emp.)

Originally submitted 6/23/2025

"Easy, Reliable & Perfect for Small Businesses"

3.5/5

What do you like best about FreshBooks?

I recently started using FreshBooks, and so far it's been a smooth and convenient experience. It’s especially helpful for tracking invoices and managing credit card payments. The interface is clean, and it's very beginner-friendly—even if you don’t have a strong accounting background. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

One area where I feel FreshBooks could improve is by offering more flexibility with payment platforms and integrations. Expanding options there would make it even more powerful. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/20/2025

"Simple, Efficient, and Perfect for Small Businesses"

4/5

What do you like best about FreshBooks?

The invoicing feature is excellent. It takes just minutes to create professional-looking invoices and send automated payment reminders.

• Time tracking and project-based billing are smooth and easy to integrate with client work.

• I love the expense tracking with receipt scanning — it saves so much time during tax season.

• The mobile app is surprisingly powerful and lets me manage almost everything on the go. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Limited customization on financial reports. If you need in-depth reporting or forecasting, you may find FreshBooks lacking.

• It’s a bit pricey compared to alternatives, especially if you manage multiple clients or need multiple users.

• Inventory management is minimal — not suitable for product-heavy businesses. Review collected by and hosted on G2.com.

What problems is FreshBooks solving and how is that benefiting you?

FreshBooks is solving the problem of time-consuming and disorganized accounting for small businesses and freelancers. Before using FreshBooks, I was managing invoices, expenses, and client payments manually across spreadsheets and emails. It was messy, error-prone, and took up hours of my week.

With FreshBooks:

• Invoicing is automated and professional, helping me get paid faster and follow up on late payments without awkwardness.

• Expense tracking is centralized, with easy receipt uploads and categorization, which makes tax time stress-free.

• Time tracking is built-in, so billing clients for hours worked is accurate and easy.

• Client communication is streamlined—I can send estimates, invoices, and project updates from the same platform.

The biggest benefit has been saving time and reducing mental clutter. I now spend more time on billable work and less on admin, which directly impacts my productivity and revenue. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

2/13/2026

"Easy, Simple Accounting App for Non-Accountants"

4.5/5

What do you like best about FreshBooks?

Easy and simple app for non accountants. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Freshbooks can be expensive as client increases. Review collected by and hosted on G2.com.

Verified User in Accounting

3/21/2025

"Freshbooks, Pastor Daniel Baker and Pastor Marcy Rios-Baker love you."

5/5

What do you like best about FreshBooks?

FreshBooks will assist any for-profit, non-profit, ministry, or church in effectively communicating with federal and state governments, addressing companies that misuse finances, and streamlining workflow processes. This is based on the experience of a global organization that has been using FreshBooks since its inception. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

The message expresses some confusion but ultimately praises the effectiveness of FreshBooks in Canada compared to other platforms. Review collected by and hosted on G2.com.

What problems is FreshBooks solving and how is that benefiting you?

The text discusses the benefits of a system that allows for quick report delivery to the government, enabling real-time expense tracking. It also mentions the system's ability to simplify tax processes. The text implies that this system provides evidence to counter claims of non-compliance, potentially leading to a credit refund or legal action if necessary. Review collected by and hosted on G2.com.