WePay Reviews & Product Details

WePay helps online platforms increase revenue through integrated payments processing. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments so their users can start getting paid in minutes, all without compromising on their user experience or taking on risk and regulatory exposure. In a mobile world, WePay’s integrations with Apple Pay and Android Pay for the Web help ensure high transaction conversions, while the company’s mobile point of sale (mPOS) solution allows platforms to seamlessly handle in-person payments in addition to online payments. WePay also offers a wide range of add-ons to support platforms’ specific needs.

Seller

JPMorgan Chase

Discussions

WePay Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Bill Freedman

Pricing

Pricing provided by WePay.

Basic

$0.01

View More Pricing Information

Top-Rated Alternatives

Amazon Pay for Business

4.5/5(588)

View All Alternatives

User Insights

Average based on 68 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

WePay Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is WePay, and what problem is it built to solve?

WePay is a payment-processing service used to accept and move online payments through websites and platforms, including marketplaces and fundraising services.

What languages does WePay support?

WePay supports 1 language: English.

What company sizes and industries is WePay the best fit for?

WePay’s positive experiences are concentrated among small businesses, with mid-market and enterprise teams represented as well. Industries with a notable presence include fundraising and nonprofit services, internet and software, and consumer services.

Company size: Small businesses are the strongest fit in the reviewer experience; mid-market and enterprise organizations also use it.
Industry: Fundraising and nonprofit organizations, internet and software businesses, and consumer services appear among the more common use cases.

How long does it take to implement WePay across a team?

Implementation time varies, but getting live in under a month is the most common experience. Teams also report same-day starts and implementations that take longer.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also reported
1–3 months	Also reported
3–6 months or 6–12 months	Less common

What customer support options does WePay provide, and how do users find the overall support experience?

WePay provides chat support. The support experience is mixed: users value knowledgeable, responsive technical teams and account managers, while others describe slow responses, impersonal replies, or difficulty getting timely help through email-based support.

What is the experience like for teams switching to WePay from another tool?

Switching to WePay has been driven by needs such as simpler merchant onboarding, smoother platform integration, faster payouts, lower or more predictable fees, and options for marketplace payments or revenue sharing. Compared with tools such as PayPal and other processors, some teams found setup and checkout easier, while others encountered limitations or service issues that made the change less satisfying.

What features or capabilities could make WePay even more useful?

The most useful improvements would make financial activity easier to understand and support easier to reach. Recurring requests include:

Expand reporting and dashboard tools, including more searchable fields, filters, and clearer settlement details.
Make reserves, holds, declines, and payout timing easier to track and understand.
Improve access to responsive human support for urgent or complex issues.

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parris b.

Small-Business (50 or fewer emp.)

1/8/2024

"Withholding of funds"

0/5

What do you like best about WePay?

Not applicable. Has been a terrible experience and a huge waste of my time. Review collected by and hosted on G2.com.

What do you dislike about WePay?

The Webconnex/WePay platform requests multiple documents for verification purposes, to which I uploaded more than what was requested including passport, driver's license, original articles of incorporation, business license, and tax form. We have been going back and forth for more than a month now, and now, they are requesting an official letter from the IRS with a nice note at the bottom of their email that reads, "Please complete this step within 30 days, or your WePay Payments account will be disabled and WePay Payments may refund all payments to your payers." I would have to pay for this letter, and also request it by mail, and wait for it by mail. I refuse to pay for a letter that was not originally required and after submitting multiple verification documents via their platform, plus the IRS can take several weeks to months to process requests. Also note that you cannot reach anyone by phone, only through their messaging system, which one associate named Holly said, "I do apologize as we are not equipped to offer phone support, all communication is completed via email." I'm hiring an attorney. Review collected by and hosted on G2.com.

Liberty P.

Small-Business (50 or fewer emp.)

7/26/2023

"Terrible company. Do not give them your business."

0/5

What do you like best about WePay?

There is nothing to like about this company. The transactions to do post take a very long time. There's no customer service they can be reached by phone. They have just recently held over $2000 for absolutely no reason. This client has previously had transactions, and this charge was not disputed. This is just another fly night junk company. Review collected by and hosted on G2.com.

What do you dislike about WePay?

I have repeatedly requested a phone call and after seven days, nothing. The emails that are returned. Take well over 48 hours. How they can legally hold funds and continue to operate is mind boggling. Review collected by and hosted on G2.com.

Sid. H B.

Application Engineer

Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

3/18/2024

"Super-fast payment processing system for our global customers"

5/5

What do you like best about WePay?

There is zero tolerance for compromise on their service and the transaction fees are minimal. Review collected by and hosted on G2.com.

What do you dislike about WePay?

I like everything, I find WePay a fantastic system. Review collected by and hosted on G2.com.

Wendy W.

Small-Business (50 or fewer emp.)

Originally submitted 3/15/2023

"WePay review"

4/5

What do you like best about WePay?

I like Wepay, because it is easy to use. You can go online and download your data on a daily basis. Also, they settle their payment daily (or you can choose whenever you want to get pay) Review collected by and hosted on G2.com.

What do you dislike about WePay?

I wish WePay can be a little bit cheaper, especially should provide a discount for NonProfit group. Also, when the customer dispute the charges, we should not get charge for refunding the money to the customers. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

10/22/2023

"My Go-To PSP"

4.5/5

What do you like best about WePay?

A powerful payment gateway app that allows all size business to easily process transactions online.

It can be seamlessly integrated with a wide range of popular platforms. Which makes it easy to add payment processing functionality to your existing website or online store. The intuitive UI makes it easy for anyone in getting started. Another notable feature is its robust encryption algorithm. Which protect the transactions from fraudulent activities. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Although it is normal for any PSP. I could only see PRICING as the CONS. Charge/transaction Review collected by and hosted on G2.com.

Aashish C.

ML Data Associate-I

Computer Software

Enterprise (> 1000 emp.)

Originally submitted 10/17/2023

"The largest and most trusted software marketplace."

5/5

What do you like best about WePay?

WePay help us to read the reviews of our customers and help us to improve our Business and to provide better services to our customer. Review collected by and hosted on G2.com.

What do you dislike about WePay?

WePay work in a very good and efficient manner. At this point of time i didn't find any kind of dislike in their services. Review collected by and hosted on G2.com.

Dhiraj G.

Business Analyst

Small-Business (50 or fewer emp.)

10/18/2023

"Fastest and safest way for payment gateway"

5/5

What do you like best about WePay?

Payment Methods: Consider the payment methods you want to offer to your customers, such as credit cards, debit cards, mobile payments, and ACH bank transfers. Ensure the processor supports the payment methods relevant to your audience. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Sometimes transactions are getting failed and Money gets blocked in processing. Review collected by and hosted on G2.com.

Christian M.

Small-Business (50 or fewer emp.)

4/21/2023

"AVOID THIS SOFTWARE"

0/5

What do you like best about WePay?

Ease of use. We Pay can make it easy to do some payment processing Review collected by and hosted on G2.com.

What do you dislike about WePay?

Just about everything else... Terrible processing, terrible conflict resolution, terrible support, mediocre rates, honestly all around a terrible software. Review collected by and hosted on G2.com.

Stacey B.

Director of Operations

Small-Business (50 or fewer emp.)

11/5/2021

"RECONCILE! RECONCILE! RECONCILE!"

2.5/5

What do you like best about WePay?

lower fees because of their relationship with our enrollment software. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Their accounting reports! Reports don't always show all the fees so things don't balance. I mean how does $865 - $15 = 839.59. And their CS acts like you're the stupid one. And this is just the most recent example. This isn't my personal business that I can just say "sure" that works. I have a board, a financial committee, and auditors to answer to and their reports make me look like I'm stealing money from our non-profit. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/7/2021

"Awful Customer Service"

0/5

What do you like best about WePay?

Ease of Use (but only for the software). Review collected by and hosted on G2.com.

What do you dislike about WePay?

The lack of support or a phone number... Review collected by and hosted on G2.com.

Recommendations to others considering WePay:

Get a phone number. It's 2021, and you don't even have live chat as part of your support. I mean... seriously. Also, setting someone up on ACH is far too difficult for both myself and the customer. That may be a problem with MyStudio, but then I should have a better dashboard option to set up ACH within WePay.

We have several payments that are being declined for no reason. The customers have the money in their accounts, and WePay is trying to pull the funds, so everything is just sitting there in the account with a "pending" status. Review collected by and hosted on G2.com.

What problems is WePay solving and how is that benefiting you?

Automated Billing for our martial arts academy Review collected by and hosted on G2.com.