WePay Reviews & Product Details

WePay Overview

What is WePay?

WePay helps online platforms increase revenue through integrated payments processing. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments so their users can start getting paid in minutes, all without compromising on their user experience or taking on risk and regulatory exposure. In a mobile world, WePay’s integrations with Apple Pay and Android Pay for the Web help ensure high transaction conversions, while the company’s mobile point of sale (mPOS) solution allows platforms to seamlessly handle in-person payments in addition to online payments. WePay also offers a wide range of add-ons to support platforms’ specific needs.

WePay Details
Website
Discussions
WePay Community
Languages Supported
English
Product Description

Integrated Payments Processing for Platforms

How do you position yourself against your competitors?

WePay focuses exclusively on the unique payments needs of online platforms. The company offers platforms the ability to quickly launch fully integrated processing while also protecting them from a broad range of chargeback and regulatory / compliance risks - which together ultimately yield great user experiences that convert. WePay additionally offers near-instant merchant onboarding for platforms’ users, the only white label mPOS solution designed just for platforms, customized risk decisioning, multiple free security add-ons, award-winning 365 customer support, and more.


Seller Details
Seller
JPMorgan Chase
Ownership
NYSE:JPM
Company Website
HQ Location
New York, NY
Total Revenue (USD mm)
$115,627
Twitter
@jpmorgan
552,959 Twitter followers
LinkedIn® Page
www.linkedin.com
268,378 employees on LinkedIn®

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WePay Reviews

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Nothing. If I HAD to name one thing, their pricing is competitive - Not great, but comparable to their competitors Stripe and Square Review collected by and hosted on G2.com.

What do you dislike?

Everything. They intentionally delay payments - and justify their stall tactics by claiming that they have to "verify" that you are a legitimate business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. Review collected by and hosted on G2.com.

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Director of Customer Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that customers can quickly checkout using a debit/credit card without having to log in or sign up. The setup is simple and direct. Users have little to no trouble with checking out, we do not see many errors or trouble reports for failed transactions like we do for other processors. Account changes are real time, so if something is needing to change, its all present within the account dashboard. I like choosing how often I want distributions to be sent out and the option to choose how they are sent out. As long as nothing has been sent, updates and changes will impact the next distribution. So if you change your mind, you aren't stuck. I also like that I can have multiple accounts within my same account for different platforms. With the sub accounts, each has their own payment settings and the ability to direct withdrawals to their own specific bank accounts. This is handy for those managing multiple campaigns. Review collected by and hosted on G2.com.

What do you dislike?

That there is not a customer service phone number. Sometimes its nice to just be able to speak with someone about the question or problem. Conversation can be lost in emails. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Follow the instructions, if you do, its simple to implement and get started receiving payments right away. If you have questions, email their team, they are knowledgable and always happy to help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Checkout for online store. Receiving funds is faster with WePay so far. Direct deposit for donations received or check can be sent. The option si always nice in the event that things change. Payment settings can be updated immediately. Review collected by and hosted on G2.com.

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Open Discussions in WePay
G2
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Definitely quick and easy to get started. I have no complaints at this point. Review collected by and hosted on G2.com.

What do you dislike?

I haven't integrated the API yet, but so far I have no complaints. Getting approved was quick and efficient and I appreciate the support's help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great service that I am happy to get started using. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Right now, I'm not adding API, but looking forward to getting started. Will see how the experience with support is at that time. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The people at WePay make the company great. Our account manager is awesome and takes care of us. They really want to do the right thing. Review collected by and hosted on G2.com.

What do you dislike?

They are a growing Company and are close to becoming a tier 1 provider but that is balanced between providing the excellent support of a small startup. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WePay solves our daily payment processing headaches and assists us in realizing our goals through risk and support functions. Review collected by and hosted on G2.com.

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UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Flexibility in deposit frequency and accurate deposits of our donations into our bank account Review collected by and hosted on G2.com.

What do you dislike?

Not being able to download settlement details directly from site. You have to submit the download request and wait for an e-mail confirmation that the report has been generated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have them change the notation they put on your customer's credit card statement. Because your name will not be on it unless you get them to change it. This has caused a number of our donors to chargeback their donations due to not recognizing the description on their statement. Now that it's been changed all is well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connecting our donation service with our bank account. Seamless coordination with Classy donation service and depositing on the frequency we determined. Review collected by and hosted on G2.com.

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Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The simplicity of the service and the integration with And.co were huge selling points to me. Review collected by and hosted on G2.com.

What do you dislike?

I had issues with customer service initially. After sending an email to management, I had someone assigned to speak to over the phone, which was a very positive and helpful experience. Still things that need to be worked out, but I feel they are moving in the right direction.

The real struggle for me is the lack of visibility with fund reserves. Once you pass your set limit, your funds are placed on reserve for several days. I don't feel the platform gives enough clarity to where the money is/when will be dispersed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would use it if you are a freelancer bringing in relatively small amounts of revenue through the platform each week, or a business whose cash flow isn't dependent on prompt reception of new funds. It's very convenient, but not the best fit for everyone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

. Review collected by and hosted on G2.com.

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Response from Jeremy Milk of WePay

We clearly didn't serve this individual to our own high standards - we're sorry about this and have engaged team leaders to investigate and identify related product and/or process improvements. This has already led to re-training new customer service employees so all of them will now correctly convey we offer broad support not limited to any number of responses per day. @Logan: Thanks for helping us up our game and do please let us know if we’re not at 100% resolution.

EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We have been using WePay since September 2016 to power our Event Management Platform.

We choose WePay as our payment partner for the following reasons.

1. Easy to integrate API (We completed the integration and testing in weeks)

2. Easy onboarding for our customers to sell tickets immediately

3. Seamless integration options to process refunds with our platform

4. Troubleshooting issues swiftly with their online portal.

5. Lastly, our account manager takes care of understanding our needs and offers tailored recommendations to succeed. Review collected by and hosted on G2.com.

What do you dislike?

The UX for the partner portal can be improved.

Also, when the trust and review team pick up a customer for additional review, they should communicate more proactively to avoid further delays. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Seamless payment account creation for our users

Troubleshoot payment issues swiftly

Track payment processing related stats and understand the metrics better. Review collected by and hosted on G2.com.

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Co-Founder, CFO
Fund-Raising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We had a great account manager when we first joined that was able to provide a custom solution for us. We were able to integrate within our platform within a few days and started seeing a increase in checkout conversion almost immediately. We attribute much of that to their API, which allowed for a more seamless user experience. Review collected by and hosted on G2.com.

What do you dislike?

Dashboard is limited for data analysis and insights. You are able to export data into excel, but as far as searching the data or reformatting it to find insights and trends, it it very limited. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WePay has allowed us to process payments and offer streamlined ways to distribute funds, but with the option to disperse through checks. Review collected by and hosted on G2.com.

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Director of Customer Service
Fund-Raising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The simplicity of the account setup made it fast and easy to get going with payments being received. Guests are able to pay online with a credit card without a prompt to sign in or sign up for an account. I love that very few people are declined for payments, and if there is a typo, they do not have to completely start over, the page stays open without timing out. Review collected by and hosted on G2.com.

What do you dislike?

Not knowing why a payment is declined, but alas thats privacy policy :) I would rather have high security and privacy policies that are strict than have fraud taking place. I do not like the 2 step authentication when it comes to making updates or changes to that. When a phone number is changed and we forget to update our WePay account, it can be a bit of a pain getting back into the account and disabling the 2 step process. But again, its all in the name of security, so it is appreciated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Set up your account right away, do not delay and miss out on payments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing site visitors to pay online with a credit card from anywhere in the world. We've realized that there is no currency conversion fee for receiving payments from outside of the US. This is a huge benefit when having friends and family abroad. Review collected by and hosted on G2.com.

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Founding Partner
Fund-Raising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We like the fact that new users can so easily sign up with WePay if they are not already signed up with them. This greatly reduces the barrier for action. Likewise, WePay worked with us (DonorTiles.com) to reduce the transaction fees for the non-profits. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are more updates than we'd like. This causes us to have to spend more money on updating out system which is hard for a startup. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ease of donations made to our non-profit clients. Review collected by and hosted on G2.com.

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Partner, Marketing Director
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The speed and ease of onboarding for our customers. Really, it's amazingly quick - which helps a lot when an organization comes to us and says their fundraiser is happening in 3 days and they want to use our software. Review collected by and hosted on G2.com.

What do you dislike?

There have been things we've quibbled with, but honestly - WePay listens, and these have all been at least addressed, if not always resolved exactly the way we'd like. We'd love to not have to require an email address for every payment, but that has not been a stopper for us, just an inconvenience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have customers who generally don't have experience dealing with the merchant-processing world, yet really need credit-card processing for their fundraising auctions. The very easiest way we've found to get them up and running is through WePay. This makes life a lot easier for our customer service people, and for our customers. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

WePay sign up is so easy for our clients - if you are used to signing merchant accounts, this will change your life for the better! Sign up only requires a few fields and no supporting documentation is required. Clients do it themselves. Pricing via flat-rate fees also make it an easy sell. Review collected by and hosted on G2.com.

What do you dislike?

It seems that their card verification (ie AVS settings) is quite strict. This makes sense from the standpoint of fraudulent transactions, but can mean that some clients have issues. Still, I don't think this is an error or fault of the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our clients sign up for merchant processing on their own and start taking payments immediately. We don't have to fax or email applications and supporting documents and they can start processing when they need to. It has made our on-boarding process run so smoothly. Review collected by and hosted on G2.com.

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Marketing Broker
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like best is that I typically get paid faster using WePay than PayPal or other similar credit card processing services as well as you save a few dollars over the course of the month, and for some small start ups every dollar counts. I also use two Zoho programs currently (Invoice and subscriptions) and they separate the transactions out which is nice. Oh and very easy to sign up to get moving forward. Review collected by and hosted on G2.com.

What do you dislike?

Unlike other services I've used in the past, for the business side, unless you use a virtual terminal (or POS) with an integration already you can't really use them. They are not a stand alone system, which for me is fine because I prefer using other virtual terminal systems and just using them for the processing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Totally do it, they have a lot of good integrations for terminals needed for online companies as well as many more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use WePay as a merchant service provider, it was simple to figure out how to use it. Most of the time I just use the virtual terminal (POS) when working with it. Review collected by and hosted on G2.com.

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Senior Engineer
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that WePay provides an API that's easy to use and you can determine and configure who pays for the fee and how much commission that you want to take from each payment. They also provide sample codes and SDKs in various different languages. Overall, I recommend WePay if you are trying to build a marketplace that requires an easy-to-use payment provider. Review collected by and hosted on G2.com.

What do you dislike?

They should provide a plug-in such as JavaScript that we can use to allow accurate calculation that we can show to the end-users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are many other services that provide similar thing such as Stripes. However, when I evaluate these marketplace payment providers, I look who are their current users and in this case, WePay has provide services to many other high-volume payment customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I built a platform: GoSignup.Me where anyone with a Facebook account can create an event to sell tickets or to sell items online which is good for fundraising or other things. Review collected by and hosted on G2.com.

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Director of Product and Growth
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Their people treat us with a lot of respect and we have constantly been able to get more and more access to WePay's people and support resources, which has been a massive help to our growing business. Review collected by and hosted on G2.com.

What do you dislike?

Every now and then, a client gets blocked from withdrawing money or an account gets closed with little explanation. The trust and safety team seems to be very conservative, and has even admitted to closing merchant accounts based on user error on their end. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

WePay is a good platform, but if you are in a startup setting and need to move fast - you may want to consider the conservative nature of the approach they take vs. some of their competitors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WePay has been great for our non profit partners that throw events on ImpactFlow. The low fees, secure transactions and improving interface all add to the fact that WePay has already penetrated the nonprofit market so many event-throwers are already familiar with or have an account with WePay. Review collected by and hosted on G2.com.

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Senior Customer Success Representative
Fund-Raising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The support team and partner representative at WePay are very responsive and helpful. They are quick to answer our questions so that I am able to quickly assist my clients. I can always count on WePay to offer assistance when needed. Review collected by and hosted on G2.com.

What do you dislike?

The website is hard to navigate at times. Logging in is clunky. I get some timeouts often, but I'm sure it is because our account just has a ton of data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I assist nonprofit organizations with their online fundraising needs. Sometimes our clients are in need of immediate assistance so they can continue to raise money for their important social causes. It's important for me to have a quick and detailed answers to payment processing questions. WePay's team really shows up time after time to assist me and get all the answers I need to help our clients. This not only builds trust in our platform but also with WePay. In the end we all win. Review collected by and hosted on G2.com.

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Founder, CEO and Marketing Automation Expert
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love the integration with Infusionsoft Payments. Sign up was super simple and easy to connect my bank account. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. The partnership between WePay and Infusionsoft has literally made this the easiest sign up process I've ever seen. I've had friends who've had to fill out really lengthy applications and forms in order to get their accounts created. This was very simple. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting a merchant provider is challenging for a small business owner like me and takes a lot of paperwork, but with the built in integration with Infusionsoft it was super simple to get my account connected and to start seeing payments deposited into my bank account. Review collected by and hosted on G2.com.

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II
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

WePay is super easy to use and the prompt customer service is fantastic. We enjoy being able to work with WePay as a team to solve issues for our customers in real time. Review collected by and hosted on G2.com.

What do you dislike?

Some of the policies & procedures are cumbersome, such as not being able to update a beneficiary once funds have exited the account or not being able to link WePay accounts for multiple platforms to a single email address. I understand they're all in the spirit of safety & security, however it creates some difficulties for our particular use case. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WePay allows users to process payments through our website quickly, affordably and with a great additional layer of customer support. Review collected by and hosted on G2.com.

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Response from Jeremy Milk of WePay

We appreciate this balanced perspective. To the reviewer’s point, we do indeed apply some constraints for trust & safety, security, and compliance with government and banking partner regulations. This includes us not permitting the designation of a new, third-party beneficiary after initial funds have been withdrawn. We regret that such constraints may occasionally create a bit of friction. Note most WePay users can designate a single email address for multiple merchant accounts across multiple platforms. The one exception to this is when a platform has integrated WePay with a Single Sign On (SSO) such that all user engagement is via the platform’s specific login credentials.

Owner, Web Developer, Designer
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Support emails were very good and detailed. API documentation is clear and well organized and the integration I've worked on so far has gone well. Pricing is competitive, terms are clear Review collected by and hosted on G2.com.

What do you dislike?

The reporting needs improvement. I'm not able to search from my dashboard on a lot of different fields.

I accidentally broke my (in development) application once by clicking a link that reset my keys - there was no confirmation or warning, and it's in the front middle of the first page of my dashboard.

Support response time is slow. The first sales question I asked went un-answered after 3 hours (business hours) so I sent it to api support (at 6:18 Mountain Time). It was still not answered at 11:20 the next day, so I asked if 16+ hours was typical. I got a very detailed reply after that, including the info that API hours are staffed from 6:30AM-5:30PM PST, Monday-Friday.

I just received the answer to the sales question I asked today - exactly 2 months later. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am building a marketplace app and needed a way to pay my vendors and get a commission. So far, this looks like it'll fit the bill without being prohibitively expensive or complicated. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We've been using WePay since 2016 to power our Sports Crowdfunding platform. The software works efficiently with no downtime as far as we are concerned, as well as flawlessly from our end-user perspective. Unlike other such vendors it does require a little bit more technical (developer) knowledge to use. Review collected by and hosted on G2.com.

What do you dislike?

Our main issue is access to customer service. The only help available is via email, often 24-48 hrs after the request. When contact is made, their technical knowledge and willingness to help is great. But it's often frustrating to wait. :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Split payments is what we were looking for, for our online platform. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Wepay is a very user friendly payment processor, I've been consistently impressed with the UX that their website and API integration provides. Review collected by and hosted on G2.com.

What do you dislike?

Wepay's support tends to send very "canned" and less than sympathetic emails when there is a problem to be resolved. They could use a customer success training or two. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clean UI payment gateway for our users. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The platform design is excellent and the quality of the software and features are very good. Especially for us as a marketplace. Review collected by and hosted on G2.com.

What do you dislike?

There have been many changes at WePay and that has made it very difficult to get anything done / make any progress. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Facilitates marketplace payments for our third party merhcants. Review collected by and hosted on G2.com.

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Founder and CEO
Philanthropy
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Simple and seamless integration. Users get access to a high powered billing engine Review collected by and hosted on G2.com.

What do you dislike?

Speed of customer service issue resolution (and lack of an 800#) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Powerful engine for crowdfunding Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Billing gateway for our donation crowdfunding platform Review collected by and hosted on G2.com.

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Managing Partner
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ease of functionality, easily integrated with our Continue to Give fundraising website software. Review collected by and hosted on G2.com.

What do you dislike?

Customer Support is very slow and there is only email support. We have had customers complain that their information doesn't always save and they have to fill out the WePay form a few times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide online fundraising and wepay is the backend for crowdfunders and small churches on our system. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We can have clients accepting payments without them having to actually do anything. With just a name and email address we can get everything set up, and clients can add their details later. The simple fee structure and access to information on the web makes things easier for clients (and therefore us). Review collected by and hosted on G2.com.

What do you dislike?

The major problem we have dealt with was the requirement that clients provide a full SSN when creating their account. Many clients were not happy with that, and we lost a couple of larger clients over it. However they have just recently changed it so that in most cases only the last 4 digits will be required, so we are hoping this will lead to happier clients. The website can also be a bit confusing for clients. They also channel support through email; getting someone on the phone other than your salesperson will likely be difficult. They are helpful through email, but we have had varied experiences regarding response times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not having to wait for clients to create an account with a merchant makes it so that we can quickly and easily get clients set up and accepting donations. Review collected by and hosted on G2.com.

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Do you work for WePay?