Forsta Reviews & Product Details

I really appreciate Forsta's robust feature set and the many customization possibilities it offers with custom Python scripts. It allows me to tailor an out-of-the-box product to fit my very narrow and specific needs by writing my own code. I also find their support team very prompt in responding to emails. Review collected by and hosted on G2.com.

It runs an older and more locked down version of Python, meaning workarounds are often required. Also, as complex as the surveys themselves. Most surveys/questions were very straightforward, but the more complex ones (e.g., long lists split randomly over multiple questions for a better respondent experience) were more difficult. Review collected by and hosted on G2.com.

A decent survey management tool that’s easy to customize using XML. It offers multiple data download formats, and the crosstab functionality is helpful for tracking. The quota system is useful as well. Review collected by and hosted on G2.com.

It feels janky on certain types of questions. When the logic gets too complex, it becomes hard to test properly. Also, there’s no direct functionality to download images that respondents have submitted. Review collected by and hosted on G2.com.

Forsta offers powerful tools for market research and customer experience management in one platform. Its advanced survey capabilities, analytics, and integrations make it suitable for complex research needs. Review collected by and hosted on G2.com.

The platform has a steep learning curve, and setting up advanced projects can take time. Pricing and customization may feel heavy for smaller teams. Review collected by and hosted on G2.com.

customization and response updation to reset the status Review collected by and hosted on G2.com.

Nothing special but need to improve to add a section of panel Review collected by and hosted on G2.com.

Ease of schedule, good sales rep & customer service Review collected by and hosted on G2.com.

the Forsta Live (aka Focus Video) platform is awful; creating video clips is not intutitive and the quality is subpar; video freezes; clips take a long time to create; also why must a tech be responsible for video taping? isn't there more intelligent video recording technology? Review collected by and hosted on G2.com.

Quota Management, Ease of programming and knowledge base. Review collected by and hosted on G2.com.

There should be regular updates on user email for anything new feature or updation rollout. Review collected by and hosted on G2.com.

Whilst the product is excellent, I think the part of Forsta that sticks out for me is the support. From onboarding teams, account managers and their support desk. Any question or request gets answered super quick. Review collected by and hosted on G2.com.

It's really difficult to think of a negative and I don't think I can. At a push I would most likely say that the cost of the reporting licenses does mean I can't provide dashboards to everyone I would like to within the business. Review collected by and hosted on G2.com.

Forsta have a well rounded range of products which help support your CX. We use Forsta for surveys and dashboards. The studio reports are great for showing and analysing. Review collected by and hosted on G2.com.

The support and training portal can be hard to use at times. It has been improved but I still find it hard to get to the help articles I need to check how things work. Review collected by and hosted on G2.com.

Presented a crystallised and easy to consume view of insights. Review collected by and hosted on G2.com.

Links to behavioural intelligence rather than claimed data solely could enhance the output Review collected by and hosted on G2.com.

My experience is with Forsta Visualizations, which is easily the best visualization tool for Market Research. It is integrated with databases such as SPSS, and the options for variable handling and graphic design are in line with the needs of a Market Research company. Review collected by and hosted on G2.com.

The servers are often busy, which leads to an unpleasant user experience for us (but not for our clients) But their response to this problems of often within a few hours. Review collected by and hosted on G2.com.