# Forsta Reviews **Vendor:** Forsta **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 335 ## About Forsta Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com. ## Forsta Pros & Cons **What users like:** - Users commend Forsta for its **ease of use** , enabling effortless reporting and effective data visualization for market research. (5 reviews) - Users love the **excellent visualization capabilities** of Forsta, making market research data interpretation straightforward and effective. (4 reviews) - Users value the **customization options** of Forsta, enhancing their market research visuals and data handling capabilities. (3 reviews) - Users appreciate the **advanced data analysis tools** of Forsta, streamlining complex research and reporting processes. (3 reviews) - Users value the **efficiency improvement** from Forsta's powerful tools for market research and customer experience management. (3 reviews) - Integrations (3 reviews) - Users value the **responsive support** from Forsta, noting their proactive approach and effective solutions for business needs. (2 reviews) - Data Quality (2 reviews) - Easy Integrations (2 reviews) - Features (2 reviews) **What users dislike:** - Users find the **limited design options** restrict their ability to personalize projects effectively on Forsta. (3 reviews) - Users find Forsta's performance to be **poor** , citing issues with video quality, slow processing, and limited design options. (3 reviews) - Users find the **time-consuming setup** of Forsta cumbersome, especially with the steep learning curve and project complexity. (3 reviews) - Users report significant **delay issues** in video clip creation on Forsta, hindering productivity and overall satisfaction. (2 reviews) - Users feel the pricing is **expensive** , making it less accessible for smaller teams and projects. (2 reviews) - Users find that Forsta requires **significant improvements** , citing poor video quality and unintuitive clip creation processes. (2 reviews) - Users find Forsta’s video creation process **inefficient** , noting long clip creation times and frequent quality issues. (2 reviews) - Users find the **learning curve steep** , struggling with non-intuitive video creation and subpar quality on Forsta Live. (2 reviews) - Users find the **costly licenses** and **limited design options** hinder their survey creation and personalization efforts. (2 reviews) - Limited Customization (2 reviews) ## Forsta Reviews ### 1. Powerful Survey Tool with Room for Enhancement **Rating:** 4.0/5.0 stars **Reviewed by:** Michael H. | Operations Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Forsta?** I really appreciate Forsta's robust feature set and the many customization possibilities it offers with custom Python scripts. It allows me to tailor an out-of-the-box product to fit my very narrow and specific needs by writing my own code. I also find their support team very prompt in responding to emails. **What do you dislike about Forsta?** It runs an older and more locked down version of Python, meaning workarounds are often required. Also, as complex as the surveys themselves. Most surveys/questions were very straightforward, but the more complex ones (e.g., long lists split randomly over multiple questions for a better respondent experience) were more difficult. **What problems is Forsta solving and how is that benefiting you?** I use Forsta for end-to-end survey design and distribution, with quota management. It allows me to customize an out-of-the-box product to fit my very narrow and specific needs by writing my own code. ### 2. Easy-to-Customize Survey Management with Helpful Crosstabs and Quotas **Rating:** 4.0/5.0 stars **Reviewed by:** Chandra L. | Research Excellence, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Forsta?** A decent survey management tool that’s easy to customize using XML. It offers multiple data download formats, and the crosstab functionality is helpful for tracking. The quota system is useful as well. **What do you dislike about Forsta?** It feels janky on certain types of questions. When the logic gets too complex, it becomes hard to test properly. Also, there’s no direct functionality to download images that respondents have submitted. **What problems is Forsta solving and how is that benefiting you?** We use it as our company survey platform. ### 3. Robust Platform for Market Research and CX **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh B. | Associate Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Forsta?** Forsta offers powerful tools for market research and customer experience management in one platform. Its advanced survey capabilities, analytics, and integrations make it suitable for complex research needs. **What do you dislike about Forsta?** The platform has a steep learning curve, and setting up advanced projects can take time. Pricing and customization may feel heavy for smaller teams. **What problems is Forsta solving and how is that benefiting you?** Forsta solves the challenge of managing research data and customer feedback across multiple tools. It centralizes insights, improves data quality, and helps deliver more actionable, reliable results. ### 4. Great customization and status reset updates, but needs a better panel section **Rating:** 3.5/5.0 stars **Reviewed by:** Mohd S. | Survey Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Forsta?** customization and response updation to reset the status **What do you dislike about Forsta?** Nothing special but need to improve to add a section of panel **What problems is Forsta solving and how is that benefiting you?** ConfirmIt and Decipher ### 5. Competitive pricing, good service, awful platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Forsta?** Ease of schedule, good sales rep & customer service **What do you dislike about Forsta?** the Forsta Live (aka Focus Video) platform is awful; creating video clips is not intutitive and the quality is subpar; video freezes; clips take a long time to create; also why must a tech be responsible for video taping? isn't there more intelligent video recording technology? **What problems is Forsta solving and how is that benefiting you?** recording of live focus groups ### 6. Best_Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul P. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Forsta?** Quota Management, Ease of programming and knowledge base. **What do you dislike about Forsta?** There should be regular updates on user email for anything new feature or updation rollout. **Recommendations to others considering Forsta:** Please please please, make things easier to do, like in Decipher i think a year of experienced person can work on max diff and conjoint. Please do note of small things like pre text, post text to an open box. Have a built-in feature for Trigger implementation. As many of the user might not have a great programming skill set, think for those vendors as well. Rest I love confirm it and want to see him again in TOP. **What problems is Forsta solving and how is that benefiting you?** Frosta is helping us to solve problem in more efficient way and it consumes less time for complex part as well, which significantly increases productivity. ### 7. Excellent product and first class support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Forsta?** Whilst the product is excellent, I think the part of Forsta that sticks out for me is the support. From onboarding teams, account managers and their support desk. Any question or request gets answered super quick. **What do you dislike about Forsta?** It's really difficult to think of a negative and I don't think I can. At a push I would most likely say that the cost of the reporting licenses does mean I can't provide dashboards to everyone I would like to within the business. **What problems is Forsta solving and how is that benefiting you?** Before using Forsta our main problem was that it would take a long time to update our surveys or build new ones, relying on a third party to set everything up. With Forsta we are in control and it has allowed us to move at a good speed, especially when it comes to ad hoc surveys to gather feedback on pilots we are conducting. ### 8. Great products for your companies CX needs **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. | Salesforce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Forsta?** Forsta have a well rounded range of products which help support your CX. We use Forsta for surveys and dashboards. The studio reports are great for showing and analysing. **What do you dislike about Forsta?** The support and training portal can be hard to use at times. It has been improved but I still find it hard to get to the help articles I need to check how things work. **What problems is Forsta solving and how is that benefiting you?** Giving us a platform to manage our customer experience. Capturing the customers entiment and insight from surveys. We use the Salesforce CRM connector to easily push surveys to Forsta to invite customers. ### 9. Good Platform. Needs Link to Behavioural Intelligence **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Forsta?** Presented a crystallised and easy to consume view of insights. **What do you dislike about Forsta?** Links to behavioural intelligence rather than claimed data solely could enhance the output **What problems is Forsta solving and how is that benefiting you?** Solves the problem of visualising research ### 10. Best Experience with Software for Market Research **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Forsta?** My experience is with Forsta VIsualizations, which is easily the best visualization tool for Market Research. It is integrated with databases such as SPSS, and the options for variable handling and graphic design are in line with the needs of a Market Research company. **What do you dislike about Forsta?** The servers are often busy, which leads to an unpleasant user experience for us (but not for our clients) But their response to this problems of often within a few hours. **What problems is Forsta solving and how is that benefiting you?** The work stream has been reduced, and we can offer better timings to our clients. It requires less data processing than other tools, and we can go straight from questionnaire to reports within hours. ### 11. Suprisingly versatile yet easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Forsta?** The biggest plus for Decipher are the dynamic questions skins. There's a lot of them and they are all mobile optimized. Overall the entire layout is mobile optimized. Basic users can create a custom user experience with no advanced scripting needs. Secondly I really enjoyed the XML interface. It allows for fast change of question types via search replace. Being able to edit XML also allows for offline work which can be faster at times than working in browser. Thirdly I was very pleased with their support team. Both the support department as well as their customer satisfaction managers were very quick to give solutions to all of my requests. As a side note the regular contract allows for an unlimited number of logged in users. Which is a big advantage considering that this allows you to provide your clients with day to day access to the integrated testing and reporting solutions. **What do you dislike about Forsta?** Not really a fan of the python code. Having to create optimal scripting doesn't come easy. I've dabbled in it and found that complex code could be simplified by using integrated function which are not straight forward to learn even though the Knowledge base is pretty extensive. Trial and error really was the way to go, as well as consulting with their support team. The debugging process is not really straight forward as XML errors get mixed with python errors and JavaScript errors in the same compiler and it takes time to sort out where the actual issue is. Also switching from one editor to the other might reveal errors that you weren't aware of. **Recommendations to others considering Forsta:** Decipher is perfect for easy and mid to high complexity scripting with a very competitive speed of execution. Complex stuff will require extensive experience and support which might eat at the speed of execution. **What problems is Forsta solving and how is that benefiting you?** We have looked into Decipher as an alternative to an older version of Confirmit we currently use. There was a huge difference in speed and overall tool capabilities. We then compared to current version of Confirmit and they're pretty much up to par with each having their own specific advantages. For Decipher it would be: the ability to use XML editing offline, integrated testing solution and integrate reporting solutions. ### 12. ConfirmIT & Forsta User for 17 years Love the product **Rating:** 4.5/5.0 stars **Reviewed by:** vinod k. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Forsta?** The Priority support and product have zero failures. Lover the functionalities availability and the upgrades received regularly. **What do you dislike about Forsta?** May be maintain the Orange and white combination like earlier used by the ConfirmIT maintained still. **What problems is Forsta solving and how is that benefiting you?** Mobile surveys and app-based surveys are the ones in demand, and Forsta kind of been ahead in solving these on a timely fashion and keeping the latest tech available, enabling us to be at the top in delivering the surveys in all the modes. ### 13. Good visualization product **Rating:** 3.5/5.0 stars **Reviewed by:** Prem K. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Forsta?** Easy to build dashboards Lot of calculations available Nice look and feel of the visualizations Lot of crosstab options, calculations, formatting options etc. **What do you dislike about Forsta?** Doesn't allow user to create user defined variables in bulk Column or row variables cannot be used as Filter variables Doesn't allow batch charting - same type of charts Crosstab module allows only 50000 cells RIM weighting cannot be done on the tool Appending the open ended coded data to the survey connected via api For the uploaded dataset, the MRV delimiter cannot be used for other variables. A lot of preprocessing needed to be done. **What problems is Forsta solving and how is that benefiting you?** Dashboard and crosstab requests. Allowing a lot of calculations Allows lot of customization in the charts/Crosstabs and dashboards Ranking and Benchmark calculations are readily available. Conditional formatting of the metrics ### 14. A game changer for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Forsta?** Introducing Forsta to our business has been an absolute game changer. Their CX software solution delivers incredible value and provides us with the insights and data that form the foundation of our business strategy. Their software is well-integrated with our applications; it's efficient, easy to use, and provides a great user experience. Their CX consultants offer expert advice and recommendations, and their account managers and technical support team provide excellent and efficient support. I cannot recommend their products and team enough! **What do you dislike about Forsta?** We're yet to experience any concerns or issues with Forsta. Their applications are well-run, and their team is highly efficient. **What problems is Forsta solving and how is that benefiting you?** Customer Experience is high on our business' priority list. We needed to know more from our customers and report on the data clearly and efficiently. Forsta allowed us to expand on our current CX program, and we have plenty more opportunities ahead of us. ### 15. I use it for data visualization, it gives pretty good experience. **Rating:** 3.5/5.0 stars **Reviewed by:** sadanand g. | Senior Analyst, Analytics & Visualization solutions, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Forsta?** API synced data files. Multiple data files can be uploaded per project, greater control over larger datasets. Many visualization options on story teller. Dynamic icons and images. Benchmarking/drill down and time series functionality. Easy to make bulk text/meta data changes. Easy color management. Hierarchical structures. Personalized dashboard themes. **What do you dislike about Forsta?** Unable to export dashboard/StoryTeller objects as native ppt objects, they get exported as images. Bulk charting is not possible. No syntax writing capability to create/edit variables. Copying objects from crosstabs tool and story creater to story teller is not possible. **What problems is Forsta solving and how is that benefiting you?** It helped me creating dashboards easily for multi brand and multi country datasets. ### 16. Forsta has been great in allowing us to collect feedback from transport users **Rating:** 4.5/5.0 stars **Reviewed by:** Toby C. | Senior Insight Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Forsta?** Forsta provides us with a user-friendly system which allows us easily to collect both quantitative and qualitative insights from Transport Users. This feedback is invaluable in terms of demonstrating our importance to the transport industry and to ensure that the view of customers is considered in the design of transport systems. **What do you dislike about Forsta?** There are lots of options in terms of the way that customer feedback can be collected and the results of this work presented. It can sometimes be difficult to decide what the best option is and tricky to find a business case to use some of the options which are available. **What problems is Forsta solving and how is that benefiting you?** We are often asked questions for the transport user view on a specific issue where the answer is required at short notice. Forsta has allowed us to collect these insights rapidly, when required. ### 17. Competent, flexible, reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Forsta?** The techs - I have always had good experience with FV techs. The project managers are also very helpful, but I really appreciate the flexibility of the techs too. **What do you dislike about Forsta?** The only major downside that I can think of is the challenges some respondents have logging in. I think this has been improved with browser integration and VOIP. **What problems is Forsta solving and how is that benefiting you?** We need a safe, secure platform with a backroom chat for clients to also discuss the research. The stimulus sharing capabilities are also very well integrated between document upload and screen sharing. ### 18. It is one of the most simple and effective tools in the industry. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Forsta?** The overall experience, survey tracking, the quotas and crosstabs are super easy to use. The editing is very easy and the best part will be that I have never seen a down-time while using the tool. **What do you dislike about Forsta?** I have had some issues with using the Report 2010 tab and it is slightly confusing with the way it is named. Downloading the report is not simplified and the dropdown should have an option to select all respondents that entered/clicked on the survey. All else is great! **What problems is Forsta solving and how is that benefiting you?** I have seen the tool become faster over the time that i have been using it. The data downloads are faster and I have recently seen the feature of capturing images and that has been a great and simple experience. ### 19. Survey Platform and much more **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew R. | Principal Innovation Developer & Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Forsta?** The support from the Forsta team has been great, the team are always willing and available to help with any queries or questions we have. The platform is much more than a survey tool, we use it for both surveys and "data capture" applications internally and externally. **What do you dislike about Forsta?** Like with any platform, there are areas which are easy to use and some which are more challenging, we are finding Studio hard to produce the same results, but with the support of Forsta, we are reaching the end goals. **What problems is Forsta solving and how is that benefiting you?** The biggest problem is data collection and consistency; Forsta addresses these with clear and clean data types and gathering. We set each variable with the type (number, text, date format) to ensure we have the data we require in the format we need. ### 20. I have had great experience with Forsta. **Rating:** 4.5/5.0 stars **Reviewed by:** Amy M. | Director, Reporting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Forsta?** I like that Forsta Viz is always evolving. They also listen to the customers to make improvements. I know that my voice is heard if I have ideas on how to improve the platform. **What do you dislike about Forsta?** I dislike that there is no way to alert us if systems go down. It's not a good look when we are alerted by our clients that the portal is down. I would like better awareness of where the systems stand so we can proactively alert clients. **What problems is Forsta solving and how is that benefiting you?** Forst is helping us deliver great insights to our clients. We have been using the platform not only for online reports for clients, but to produce internal reports. ### 21. Experience with Forsta surveys (Decipher) **Rating:** 4.0/5.0 stars **Reviewed by:** Rajeev R. | Lead - Research operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Forsta?** Programming, Dashboard, crosstab and multi-layered logic handling capability. This tool is really very helpful in data collection, real-time evaluation, data tabulations. Programming is also very dynamic in term of variable and logic building. This tool has the capacity to handle multi-layered logic, python integration made logic implementation very easy than any other tool available in MR world. **What do you dislike about Forsta?** Although this tool is user friendly in data collections, the questions library (in terms of display and type and look - feel) can be increased. Some of the question setup is very hard to manipulate. For example, in carousel setup, the hide element is harder to implement than a grid. **What problems is Forsta solving and how is that benefiting you?** Forsta helped in collecting data and analyzing it in real-time. Using dashboards, crosstab and reportal, it is very easy to analyse the topline report in real-time which help us to make strategies during fielding time and save a lot of time and money. ### 22. Better feedback management tool (Decipher) has more pros than cons. **Rating:** 4.5/5.0 stars **Reviewed by:** Sai G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** Best feature that I like in Decipher is the 'Language Manager' haven't seen such a easy interface with any other tool. You can even buy samples immediately once your survey is designed one of the best features that i have never seen with any other survey programming tools. With this feature you can buy samples seamlessly and the cost is also very very competitive. **What do you dislike about Forsta?** Two modes that are Live and Draft sometimes confuses beginners. Dashboard creation - A lot of improvement needs in this area. Samples buying option is not present for Asia Pacific region. **Recommendations to others considering Forsta:** Very good tool to run your surveys. Customer support is also very quick and easy to reach. Definitely consider it if you are looking for any research purposes! Overall the tool is much better when compared to other survey programming tools available in the market like confirmit, qualtrics, survey gizmo, survey monkey etc. It is very robust tool and easy to learn as well if you are a programmer or not previously. **What problems is Forsta solving and how is that benefiting you?** A lot of business research. Benefits could be time saving when compared to other hard core programming tools. ### 23. Forsta : All in one research technology tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Forsta?** The first thing I like about Forsta is the ease of access and availability of all the services in a single platform. It is very nicely integrated platform with all the tools and services. It is one stop tool where all the services are embedded so perfectly that our job gets done much quicker and faster. It helps the data analysis process much simpler, and the data insights weigh a lot of value which caters to our client needs. They display the survey results in a very decent format, which is easy to understand and go through with their filters. It is one of the best Insight tools to help grow the business. **What do you dislike about Forsta?** 1. Cost is the first parameter that is the downside. 2. In a way, adding too many services in a single package is good, but they should offer only those services in their packages that are actually useful. 3. We faced a few programming issues with the tool. The data insights sometimes do not justify the actual data. 4. Sometimes we face problem with the responsiveness in terms of the support. **What problems is Forsta solving and how is that benefiting you?** It solves the problem of using multiple tools as it has everything in one place. Ther how to use guide makes half of the things easy whenever you are stuck somewhere. ### 24. One of the best market research survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Shuvam kumar p. | Market Research and sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Forsta?** One of the greatest applications for integrating data from market research surveys. It's easy to create surveys and extract data. GUI are also simple to comprehend. The data can be exported in a number of formats, including SPSS and Excel. **What do you dislike about Forsta?** Its really costly, I mean the licence is costly. Also, It takes longer to script complex surveys. Design options are limited, making personalization challenging. **What problems is Forsta solving and how is that benefiting you?** Probably i think gathering data is very important, to make research paper and all. But sometimes it creates problems to integrate. So Forsta is the best tool for that. Data collection is quite good and easy . ### 25. Close to very satisfying **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish Kumar P. | Junior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Forsta?** Great user interface and a very clean way to show the data. Things are well aligned and well distributed, user-friendly as well easy to understand.charts are easily understandable **What do you dislike about Forsta?** There are lots of setting to choose from, which make the experience a bit slow, overall there is nothing that i can point as a negative point, well created and coded. **What problems is Forsta solving and how is that benefiting you?** Forsta is helping me by visualizing data in efficient and well ordered way, making it easier for me understand data and my customer requirement, so that i can make my product according to my client wishes. ### 26. Best platform on Market Research **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed A. | Manager - Data Processing, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Forsta?** Reports can be made easily from the collected data which gives insights. **What do you dislike about Forsta?** Similar crossbreaks cannot be created from the template method. The RIM weights or factor weights are not easy to apply. **What problems is Forsta solving and how is that benefiting you?** It is a data collection platform that creates the insight - this was not possible with other competitive tools. We have to buy a separate analytics tools earlier. ### 27. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Forsta?** The Forsta team listen to the needs of the business and approach every meeting with a can do attitude. They have provided us with some excellent solutions. **What do you dislike about Forsta?** Tracking the hours of professional services has been a little bit tricky to track due to the number of projects **What problems is Forsta solving and how is that benefiting you?** FORSTA has enabled us to automate some very manual workflows build an effective EX program and Introduce a CX environment to our business to gather data more easily, ### 28. People having experience on any Survey platforms could easily start with less or no formal training. **Rating:** 3.5/5.0 stars **Reviewed by:** Yashwanth S. | Senior Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Forsta?** Option to upload multiple datasets in single project. Lot of report options for everything we can expect **What do you dislike about Forsta?** While navigating we need to go through multiple pages/tabs which i felt was somewhat difficult **What problems is Forsta solving and how is that benefiting you?** cross table view tool output In built icons on story teller ### 29. i checked their multiple services related to business and client solutions. **Rating:** 3.5/5.0 stars **Reviewed by:** Neeraj B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Forsta?** The learning and enablement process is good as in this fast economy with new business; teams have to gain skills and train accordingly to brand for more rapid market capture. **What do you dislike about Forsta?** i dont dislike anything because in business and brand we have to accept new thinghs to understand our employee, market and competiton. so every new aspect is welcome. **What problems is Forsta solving and how is that benefiting you?** it is helping in employee survey for better relaion between firm and employees to gain more traction in business expansion. ### 30. Solid surveying software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Forsta?** My experience is primarily with Decipher, now owned by Forsta. I find the questions to be flexible and the analysis options to be easy to use. For the types of market surveys I run, I have everything I need in Decipher. **What do you dislike about Forsta?** Navigation could be better when looking at Crosstab analysis response data. It's pretty slow to scroll down and often strains the browser (and my surveys aren't that crazy big). The sizing is also strange, it's difficult to look at the data for questions with many response options. **What problems is Forsta solving and how is that benefiting you?** Decipher is a good platform to analyze customer sentiment. I do a lot of Voice of the Customer research, especially for B2B products and services, and I find that Decipher helps me collect and analyze the data needed to draw insights. ### 31. One stop research platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Younis J. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2023 **What do you like best about Forsta?** The platform is easy to navigate and yet carries all the functions and more that are needed for the research **What do you dislike about Forsta?** I cannot find one reason or a thing that I like about the forsta; probably now AI could be integrated with the platform for even better experience **What problems is Forsta solving and how is that benefiting you?** Forsta is our primary research program and hosting platform as well as reliable source for data tabulations ### 32. A Must have Survey management tool for Market Research Professionals. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Forsta?** Forsta has made survey programming very convenient and time-saving. The surveys scripted on Forsta are error-free, as you have a pre-saved template available, enabling you to clone surveys from previous projects. The Dashboard provides you with real-time monitoring of projects which helps the team manage the quotas and click balancing more efficiently. **What do you dislike about Forsta?** The cost is much higher than other survey management tools available. Also, the Dashboard is too complex to understand and takes a lot of time to refresh. **What problems is Forsta solving and how is that benefiting you?** Forsta has helped our programmers to script complex surveys faster than any other programming tool. It offers you many customization features, which help design better-looking and creative surveys. You can implement security checks and survey restrictions, improving overall data quality by avoiding fraud and duplicate entries. ### 33. Forsta Research's. **Rating:** 4.5/5.0 stars **Reviewed by:** Durgesh K. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Forsta?** Forsta helps to run live surveys and record real-time responses. Advance reporting and easy quality check. **What do you dislike about Forsta?** It's impossible to connect it with any third party database or servers. **What problems is Forsta solving and how is that benefiting you?** Easy market expertise and connecting experts across the globe at one platform. ### 34. Unlock the power of global insights around the world **Rating:** 5.0/5.0 stars **Reviewed by:** Shaily A. | Senior Executive- Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Forsta?** Access to insights from global perspectives of multiple industries and trusted results **What do you dislike about Forsta?** Domain limitation is one of the drawback **What problems is Forsta solving and how is that benefiting you?** Helping in making informed business decision which leads to success ans stay competitive among the market ### 35. Good tool, though limited capacity **Rating:** 3.5/5.0 stars **Reviewed by:** Ekaterina M. | International project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2022 **What do you like best about Forsta?** Intuitive interface, good technical support **What do you dislike about Forsta?** poor compatibility with Russian Windows (needed some adjustments and needed to search a lot for that myself over the internet to make it work), poor service for quant surveys and live chats **What problems is Forsta solving and how is that benefiting you?** We run our online community there, the main benefit if this particular solution is information security check of our client that it successfully passed. ### 36. Customer Thoughts for my new venture **Rating:** 5.0/5.0 stars **Reviewed by:** Madhvi P. | senior executive, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Forsta?** Marketing and insights reports helps in decision making **What do you dislike about Forsta?** nothing at moment it's easy to use and simple **What problems is Forsta solving and how is that benefiting you?** It provides insights to the customer for a better understanding of the products and services. ### 37. Overall, a good platform to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Forsta?** Their technicians are very helpful to the moderators. They do try to help the respondents as much as possible. **What do you dislike about Forsta?** The charge for every edit needed is little high, considering it doesn't take that much labor. Also, just trying to get a log in is hard so I always log in as a guest **What problems is Forsta solving and how is that benefiting you?** We just use them for the platform for hosting interviews and some transcripts. The transcripts are really nice since they can access the files internally and cuts down on the time needed to download and then send to an independent company ### 38. Data driven insight easily accessible **Rating:** 4.0/5.0 stars **Reviewed by:** SHIVENDRA P. | Founder , Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Forsta?** Faster accurate results because of global recoverage **What do you dislike about Forsta?** Limitations of b2c respondings , domain boundations **What problems is Forsta solving and how is that benefiting you?** Giving you accurate results from the audience who are not easily reachable ### 39. ConfirmIT (Now Forsta) Switch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Forsta?** ConfirmIt was a very powerful tool. It was easy to work with, user friendly, client friendly, and programmer-friendly. At the time we used it, It was the most powerful tool in the industry. **What do you dislike about Forsta?** I can say that one of the only reasons we had to leave ConfirmIT/Forsta at the time was solely based on price and price alone. Had it been more in our range, we would have definitely stayed. **What problems is Forsta solving and how is that benefiting you?** ConfirmIT was later acquired by Forsta. As far as the problems in ConfirmIT at the time, were a lack of a highlighting text tool, heat maps, and lack of mobile. They had SODA at the time, and it wasn't very efficient. ### 40. Robust Survey Platform Outdated UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Forsta?** Forsta Surveys (formerly Decipher) has robust survey tools for building simple to complex surveys. I enjoy the variety of question types, logic, and customization that is available. Sometimes there are surprising limitations that seem unnecessary, but the platform does allow for custom XLM coding to make it more unique. Unfortunately, I am not familiar with XML so this is more of a hindrance than a help. **What do you dislike about Forsta?** Overall the UI is outdated and clunky. There is a steep learning curve to learn the "quirks" of the system. I think the product team should dedicate some serious time and resources to updating and refreshing the UI to make it cleaner, drag and drop, and better button layouts. Sometimes the layout of the page cuts off words or dialogue boxes. Also, sometimes the widgets you drag and drop mess up the XML coding on the back end so you have to go edit the code to fix the error. Also, the reporting features are quick week. Crosstabs are clunky and not straightforward. Dashboards don't work very well. Very limited on pricing survey features. **What problems is Forsta solving and how is that benefiting you?** Scalable survey platform for our market research needs. Unlimited users is helpful to get more people into the platform. Being able to send email notifications about submissions are also helpful. ### 41. Collecting data for business growth **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay P. | Content specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Forsta?** Interface and accessibility tở millions of domains **What do you dislike about Forsta?** More attention to micro and mini market in every sector **What problems is Forsta solving and how is that benefiting you?** Giving insight report ### 42. Customer Insights Report **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit P. | Senior Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Forsta?** Website Interface and Easily Accessible of data reports. **What do you dislike about Forsta?** For new brands, kindly add different domain names. **What problems is Forsta solving and how is that benefiting you?** Giving me summarize customer reports ### 43. Researcher **Rating:** 4.0/5.0 stars **Reviewed by:** Masumi O. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Forsta?** It has separate rooms for respondents and clients and the sim trans line. We can chat in the room. Respondents cannot see us. **What do you dislike about Forsta?** Most of tech staff do not speak Japanese. **What problems is Forsta solving and how is that benefiting you?** Hiring person speaking Japanese ### 44. One of the best survey programming tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish S. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Forsta?** Survey programming is easy with this tool. You can apply masking and skipping logic in just some clicks. A high level of customization can be done through its question properties. Survey link testing is super easy with its tool you can see all terminations. Codes and logical flows which is really helpful and time-saving and if you and aware of its all features you can program a lengthy survey in super quick time with an XML editor. **What do you dislike about Forsta?** There is too much to learn about this tool. The knowledge base is good but if they can add more detailed videos on complex programming setups. It will be great. **What problems is Forsta solving and how is that benefiting you?** Applying complex quotas and nested or positional quotas is easy and where we have requirements like this we are using this tool in programming to handle such requirements. Without much effort, you can program dynamic or custom questions that gives good look and feel. When we have a requirement of interactive questions I always prefer to program surveys in this tool. ### 45. Confirmit - a stable survey platform that can't quite seem to find a home **Rating:** 4.0/5.0 stars **Reviewed by:** Mike L. | Senior Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Forsta?** The best part about using Confirmit is its flexibility in allowing other technologies to rest on top of a standard survey. Compared to its competitors, you're freer to be creative. Their latest iteration has more and more interactive elements available with just a few clicks. **What do you dislike about Forsta?** Part of the problem with Confirmit is that the business keeps getting passed around, so it's unclear who is genuinely controlling things. Up until recently, they had relied too heavily on Microsoft back-end technologies. After their last buyout, they made substantial investments to adopt cloud-friendly strategies. **What problems is Forsta solving and how is that benefiting you?** We needed a platform that could generate complex surveys to meet the needs of our high-touch clients. Confirmit has allowed us to meet their needs and beyond. With their new cloud strategy, we are ready to continue for many years with this product. ### 46. 13 Years plus bonding with Confirmit **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod K. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Forsta?** Day to day enhancements to keep up in the Race always. Sophisticated and user adjustable at the same time, very good combination of features and their enhancements in place always. **What do you dislike about Forsta?** Well an upgrade and enhancement now and then. I need to ensure to keep on pace with Confirmit. WIth collaboration and now Forsta I would like to have a tool with all the best features of Decipher embedded into ConfirmiT without losing its original coding favour. **Recommendations to others considering Forsta:** Best for feature rich Surveys. Enhanced data collection, export and reporting. Analytical expertise through Reportal. Overall start to end of the survey life cycle on a single platform. API Integration has been the best, super support team available round the clock. Recent integration with a sample management was excellent example to be linked with ConfirmIT. **What problems is Forsta solving and how is that benefiting you?** Make a survey to be taken in parallel on all the devices without missing the functionalities based on the screen size or device type. Different type of extracts, reporting, analysis, API's a lot we could utilize to potentially connect with all our service providers and cloud applications linked with the Surveys through the API support. ### 47. Good software for designing and conducting surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Forsta?** Ability to collect videos of survey respondents, and good ready to use templates. The flexibility and reliability of the software. **What do you dislike about Forsta?** Nothing as of now. Looking forward to the upcoming features and updates **What problems is Forsta solving and how is that benefiting you?** Conducting surveys ### 48. Great customer service but not very intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Forsta?** The customer service and the sense that there are endless possibilities. **What do you dislike about Forsta?** It is very complex and there are some limitations we have found when it comes to analysis **What problems is Forsta solving and how is that benefiting you?** We need a survey platform that is easy to use for doing research and multiple projects day in, day out. We also need it to be easy to onboard new researchers in the team for. Forsta has helped us achieve this by having a platform that can do a lot and having an incredibly helpful customer service team to walk us through it. ### 49. The best survey programming platform out there - a leader for others. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Forsta?** Forsta is incredibly verastile and allows the use of multiple programming languages to customize and develop state-of-the-art surveys. **What do you dislike about Forsta?** There can be a bit of a learning curve if you don't have a market research or survey programming background. **What problems is Forsta solving and how is that benefiting you?** Allows us to customize the respondent experience with a high degree of flexibility. ### 50. Confirmit Review **Rating:** 4.5/5.0 stars **Reviewed by:** Pavan K. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 ## Forsta Discussions - [Future of Forsta Plus](https://www.g2.com/discussions/future-of-forsta-plus) - 1 comment, 1 upvote - [Is there any simple way to anchor a answer group?](https://www.g2.com/discussions/is-there-any-simple-way-to-anchor-a-answer-group) - 1 comment, 1 upvote - [What are the plans for coming years consider ing the likes of Decipher and Qualtrics?](https://www.g2.com/discussions/26153-what-are-the-plans-for-coming-years-consider-ing-the-likes-of-decipher-and-qualtrics) - 1 comment, 1 upvote - [reportal scripting language](https://www.g2.com/discussions/26072-reportal-scripting-language) - 1 comment, 1 upvote - [I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?](https://www.g2.com/discussions/25939-i-was-stuck-at-a-point-where-i-wanted-to-randomise-the-answer-options-in-pattern-1-2-3-or-3-2-1-how-can-we-do-that-instead-of-making-2-seperate-questions-and-punching-options-in-similar-order) - 2 comments, 1 upvote - [View Forsta pricing details and edition comparison](https://www.g2.com/products/forsta/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+11%3A45%3A02+-0500&secure%5Bsession_id%5D=a78213ff-534a-4b09-bbbb-0ece4077ea25&secure%5Btoken%5D=889f3e58f50b13c7f3992436e703a1cc3385d62f35518f1849a619a827fe53a8&format=llm_user) ## Forsta Integrations - [Python](https://www.g2.com/products/python/reviews) ## Forsta Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Platform Basics** - Reporting - Interoperability - Performance - User, Role, and Access Management **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Reports** - Reports Interface - Share Reports - Steps to Answer **Setup** - Integration - Maintenance - No-Code **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Platform Content** - Technology - File Sharing - Customization **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Data** - Security - Data Visualization **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Insights** - Analytics - Collaboration - Sorting **Insights** - Human Transcription - Computer Transcription - Analytics **Platform Additional Functionality** - Mobility - Messaging - Task Management - Dashboards **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Updates** - Historical Snapshots - Real-Time Updating **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Generation - AI Text Summarization **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Collaboration** - Sharing - Co-Editing - Devices **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top Forsta Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,913 reviews)