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We've been with Forethought for over two years.... it's easy to use on the backend and they've added a ton of features in the last couple of years that make it easier and easier to use. One of the main reasons we picked Forethought originally because it was they offer an agent-focused package and not just a customer-facing AI chat bot. We are able to use one platform for both internal and external audiences.
Their Discover feature has been a great addition - helping us to find gaps in our knowledge base and also crafting rough drafts of those missing articles. This has greatly streamlined our knowledge creation. Forethought also allows us to offer some level of customer service 24/7. Most of our customers are using our application after regular business hours - we support an industry with non-traditional working hours. With Forethought, our customers can get answers even our customer support team has already left for the day.
The team at Forethought is second to none - Hanna and Shitij have been fantastic to work with - really helping us to improve our use of the platform and get the most out of our investment. They genuinely have been wonderful to work with. Everyone we've encountered has be great. Review collected by and hosted on G2.com.
Nothing! They are a great team who has put together a fantastic application. Review collected by and hosted on G2.com.
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