Fluentic Reviews & Product Details

Fluentic is your AI-enhanced translation solution to offer global customer support. Integrating with customer support platforms like Salesforce and Zendesk, Fluentic automatically translates incoming tickets into the support agent's language and then the responses sent back into your customer’s language. This instant process means your support team can help customers in almost 80 languages without any delay, ensuring your service remains superior. The system allows you to define important words or phrases to ensure they’re always translated correctly. For example, you can set a product name to stay the same. It also uses AI technology to learn from the messages that your agents send so the translations it produces sound like they’re in your company’s voice. The Fluentic customer support translation solution offers: - Fast and automatic translations - Near human quality translations - AI-enhanced to learn your company’s writing style - Integrates with your customer service solution, e.g. Salesforce or Zendesk - Part of your familiar customer support team workspace - Clear and simple pricing Whether you need to scale up your customer service team without a dedicated language resource, have a solution in place to cover for when your team is away or have a way to help onboard new team members when you don’t speak the language in which they will be communicating with customers, Fluentic delivers and more. Fluentic app was launched in October 2021. While the technology itself is relatively recently developed, the logic and know-how behind the automated translations benefit from 15 years of expertise at Transfluent, a leading Finnish translation agency with over 1,600 clients worldwide. The Fluentic app has already been adopted by dozens of forward-thinking global organisations in a diverse range of industries, including travel and aviation, finance, manufacturing, and retail.