# Five Whys Reviews
**Vendor:** TESM Ltd  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Five Whys
One of the most effective ways to improve stability in your organisation is to prevent incidents from re-occurring. It can be difficult to get to the bottom of why an incident occurred, given all the components in today applications.



## Five Whys Pros & Cons
**What users like:**

- Users value the **excellent customer support** of Five Whys, highlighting its user-friendly and easy-to-navigate design. (1 reviews)
- Users find the **ease of use** of Five Whys to be highly beneficial, along with excellent customer support. (1 reviews)
- Users value the **systematic approach** of Five Whys for easily identifying root causes of issues. (1 reviews)

## Five Whys Reviews
  ### 1. very good analysis tool to identify the root cause of the problem

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 29, 2024

**What do you like best about Five Whys?**

very user friendly and easy to use. Very good customer support.

**What do you dislike about Five Whys?**

I could not find any issue in using Five why's tool.

**What problems is Five Whys solving and how is that benefiting you?**

It is very beneficial in doing retrospectives to find the root cause of the problem. On the basis of five Why analysis, we can develop process improvement plan to prevent the error from re-occuring.

  ### 2. Good Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 26, 2024

**What do you like best about Five Whys?**

it provides a easy way to identify root cause in systematic fashion

**What do you dislike about Five Whys?**

It can have more effective collaboration

**What problems is Five Whys solving and how is that benefiting you?**

Easy to analyze root cause.



- [View Five Whys pricing details and edition comparison](https://www.g2.com/products/five-whys/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+11%3A22%3A37+-0500&secure%5Bsession_id%5D=59ddbff6-8934-4c46-a61f-558a90c70ccb&secure%5Btoken%5D=e20ad63ad2d2ec3e301a62b3bdf0ffb1460eb3ac68bfa28e9569df7be22ea83a&format=llm_user)

## Five Whys Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance