What do you like best about Firefish?
The sales representative was very friendly. The LinkedIn integration works well for contacts and candidates.
Basic recruitment and ATS processes are okay. But the generic and crucial CRM-functions feel very outdated having previously worked with state-of-the art CRM systems like salesforce, dynamics or HubSpot. Teh customer support was also very freidnly - and that the software is outdated is not his fault. Review collected by and hosted on G2.com.
What do you dislike about Firefish?
Having previously worked with state-of-the-art CRMs e.g. salesforce, HubSpot or Dynamics - firefish feels very outdated. We expected is would be easy to use and a bit self-explnatory - like other systems. But it is not. It is outdated and very nested.
Specifically standard generic processes are outdated and slow. e.g. for an address for candidates or organisations/contacts there is now map service embedded.
Every house number and street are a single entry. Standard customisations standards aren´t met. You cannot add as many customised fields to e.g. an organisation as you like. Also, the options of what the field should display are limited e.g. address, picklist, phone number ....
Then the note tracking is very inadequate. When you add a note to a contact it won´t show up in his/her organisation. Which is crucial for sales teams. Then it goes into details that you cannot even customise your activities that you want to log. You have a few set activity types and that is it.
The search functionality is very outdated. 1. I doesn´t show you your recent searches. 2. you cannot search the whole data base, you need to first e.g. go to "people" > "candidates" or "contacts" before you can search for a person. Instead of just entering a name and the search brings it up, doesn´t matter what object type it is. Like all other systems do it. Just like google search. The firefish process just takes too long. And there are many other things alike that just take too much time.
Furthermore, we have experienced significant loading delays for some not all workflows.
We tried to use it on a daily bases in the beginning but everything was just too outdated and slow that we jumped back into excel and are now looking for another CRM system.
To summarize after using the system for 2 weeks we realised it is just not for us and we cannot invest any time into further when we want this to be rolled out for many employees in the future.
Unfortunately, we had to sign a 12 month contract to get access to the system. We have laid out our reason and asked for a early termination but they said no. It is definitely no customer focus – the rather want to money.
The setup was okay. But we had to sign the 12 month contract first before we got the first access to the system.
Overall, I cannot recommend firefish at all and I highly recommend to test the system for 1-2 weeks before signing at 12 month contract. Review collected by and hosted on G2.com.
