Customers can genuinely influence product development. The customer success team understands the industry the platform serves, and the workflows make sense in day-to-day use. The product is updated constantly, and the team has embraced AI in a way that feels practical and aligned with how the platform is used. Review collected by and hosted on G2.com.

Like any system there are small tweaks which woudl help slightly in day to day use but generally feedback is heard and actioned so if anything major it is rectified. Review collected by and hosted on G2.com.

It's incredibly easy to navigate and I got to grips with it very easily from the start. I also really like the fact that FF are constantly improving the platform, listening to their users and introducing new features regularly. I particularly like using Quil and look forward to this specific integration improving further down the line. Review collected by and hosted on G2.com.

The reports still need some work and the new Leads feature could use some additional work for example being able to add details about specific roles such as using a link from job boards or the company websites to provide info on the lead itself. Review collected by and hosted on G2.com.

There is nothing not to like about Firefish. The support staff from top to bottom are all amazing and do everything they can to support their clients.

The system is easy to use, easy to set up and to integrate. It has a host of features that are being added to frequently.

It is a system that clients use multiple times per day. Review collected by and hosted on G2.com.

There is nothing not to like about Firefish. Review collected by and hosted on G2.com.

Ease to integrate data and add your own content and images Review collected by and hosted on G2.com.

Nothing I don't like to be honest - always helpful and efficient and love the ease to add data Review collected by and hosted on G2.com.

The sales representative was very friendly. The LinkedIn integration works well for contacts and candidates. Basic recruitment and ATS processes are okay. But the generic and crucial CRM-functions feel very outdated having previously worked with state-of-the-art CRM systems like Salesforce, Dynamics, or HubSpot. The customer support was also very friendly - and that the software is outdated is not his fault. Review collected by and hosted on G2.com.

Having previously worked with state-of-the-art CRMs e.g. Salesforce, HubSpot or Dynamics - Firefish feels very outdated. We expected it would be easy to use and a bit self-explanatory - like other systems. But it is not. It is outdated and very nested. Specifically, standard generic processes are outdated and slow. e.g. for an address for candidates or organisations/contacts there is no map service embedded. Every house number and street are a single entry. Standard customisations standards aren’t met. You cannot add as many customised fields to e.g. an organisation as you like. Also, the options of what the field should display are limited e.g. address, picklist, phone number .... Then the note tracking is very inadequate. When you add a note to a contact it won’t show up in his/her organisation. Which is crucial for sales teams. Then it goes into details that you cannot even customise your activities that you want to log. You have a few set activity types and that is it. The search functionality is very outdated. 1. It doesn’t show you your recent searches. 2. you cannot search the whole database, you need to first e.g. go to "people" > "candidates" or "contacts" before you can search for a person. Instead of just entering a name and the search brings it up, doesn’t matter what object type it is. Like all other systems do it. Just like Google search. The Firefish process just takes too long. And there are many other things alike that just take too much time. Furthermore, we have experienced significant loading delays for some not all workflows. We tried to use it on a daily basis in the beginning but everything was just too outdated and slow that we jumped back into Excel and are now looking for another CRM system. To summarize after using the system for 2 weeks we realized it is just not for us and we cannot invest any time into further when we want this to be rolled out for many employees in the future. Unfortunately, we had to sign a 12-month contract to get access to the system. We have laid out our reason and asked for an early termination but they said no. It is definitely no customer focus – they rather want the money. The setup was okay. But we had to sign the 12-month contract first before we got the first access to the system. Overall, I cannot recommend Firefish at all and I highly recommend testing the system for 1-2 weeks before signing a 12-month contract. Review collected by and hosted on G2.com.

The excellent new plug in for LinkedIn enable you to register new candidates AND upload a pdf profile (CV) direct to the CRM. It's very user friendly, it'seasy to manage in all aspects of the recruitment process, has a great dashboard for your to-do list, and now you can call direct from the CRM and it will also flag up a 'call' tab for your notes. Review collected by and hosted on G2.com.

It could be slightly more flexible or adjustable in the screens you see. I know these do get periodically looked at and some implemented. Review collected by and hosted on G2.com.

I've been a customer of Firefish for almost 7 years now, but the reason for my review today is after a client update call with Scott McFarlane and Scott Sorbie, who gave me some support and guidance on some of the really cool features that I've not been using, such as LinkedIn parsing of candidates, Chat GPT creation of candidate profiles and logging emails from Outlook. They're also helping me tweak a couple of other things on the CRM to allow better candidate suggestions for my jobs. Great customer service and features! Review collected by and hosted on G2.com.

I'd like to be able to have a feature which allows you to stay on a page (such as a candidate list) while opening up a new page in a new tab, which Firefish doesn't seem to be able to do, although I have a work-around for this. Review collected by and hosted on G2.com.

Firefish is designed by Recruiters, for Recruiters, offering an intuitive CRM solution which matches the evolving needs of the industry. Their sales, onboarding and customer support is second to none, all within a product which offers superb value for money. I have every confidence this will streamline and enhance business operations, moving forwards, specifically in respect to resourcing and candidate engagement. Review collected by and hosted on G2.com.

I have nothing negative to report at this stage. Review collected by and hosted on G2.com.

The streamlined process of candidate sourcing is what I like the most about the software. The customization options make it easy to use and use. Additionally, the customer support is the best. Review collected by and hosted on G2.com.

The only thing that is not appreciated is the cost of the subscription fee charged because these charges are significant expenses. Review collected by and hosted on G2.com.

Firefish software has amazing features for recruitment agencies. The interface is user-friendly and the automation allows the recruiters to have a hassle-free process. Review collected by and hosted on G2.com.

I found firefish software very helpful but one of the rare scenarios was there was delay and slowness in downloading of the resumes. Review collected by and hosted on G2.com.