# Fiix CMMS Reviews **Vendor:** Rockwell Automation **Category:** [CMMS Software](https://www.g2.com/categories/cmms) **Average Rating:** 4.6/5.0 **Total Reviews:** 476 ## About Fiix CMMS Fiix CMMS by Rockwell Automation is a premier, cloud-based maintenance management platform designed to help organizations plan, track, and optimize maintenance work. It combines asset, work order, scheduling, and parts management tools all in one place, providing a consumer-grade experience on both desktop and mobile. The Fiix CMMS mobile app empowers maintenance technicians to access work orders, view asset information, and update parts records in real time from anywhere— even offline. Advanced features like AI-powered analytics dashboards generate insights to help teams understand performance, costs, and KPIs to support better decision-making. And a highly open API integrates the CMMS with business, ERP, and operational systems to keep data synced. Most recently, Fiix has partnered with FactoryTalk Optix to make hardware integrations and condition-based maintenance accessible for the average team. Fiix CMMS also boasts numerous quality-of-life tools for maintenance departments, such as a comprehensive Audit Trail feature that makes standards compliance easier. Founded in 2008 in Toronto, Canada by a team of former maintenance professionals, Fiix CMMS was built from the ground up with a “by maintenance, for maintenance” philosophy. Its founders strongly believed that maintenance teams need their own dedicated digital tools, and spreadsheets or borrowed ERPs won’t cut it. The company’s focus on in-house maintenance expertise continues to this day, with over 400 years of industry experience on staff. A core belief is that partnership is just as important as product. In 2020, Fiix was acquired by Rockwell Automation, the world’s largest company dedicated to industrial automation, bringing over 120 years of tech leadership and new resources to the growing CMMS platform. No matter where you are in your maintenance journey, from beginner to advanced, Fiix CMMS provides tools to facilitate and transform operations. Over 4,200 companies use Fiix CMMS to increase uptime, reduce costs, and plan maintenance based on real data instead of guesswork. Find out more at www.fiixsoftware.com. ## Fiix CMMS Pros & Cons **What users like:** - Users appreciate the **ease of use** of Fiix CMMS, highlighting its simplicity and effective training for seamless job orders. (54 reviews) - Users praise the **incredible customer support** from Fiix CMMS, making setup and integration smooth and efficient. (21 reviews) - Users appreciate the **ease of handling job orders** with Fiix, enabling complete management from start to finish. (20 reviews) - Users value the **flexible data management** of Fiix CMMS, enhancing efficiency and organization across their operations. (18 reviews) - Users find the **Work Orders Management** in Fiix CMMS essential for handling jobs efficiently from start to finish. (18 reviews) - Scheduling (16 reviews) - Asset Management (14 reviews) - Intuitive (14 reviews) - Organization (14 reviews) - Simple (14 reviews) **What users dislike:** - Users face **work order issues** such as slow loading times and manual updates, affecting efficiency and reliability. (13 reviews) - Users report **data management issues** with slow loading and challenges in importing or managing large sets of information. (9 reviews) - Users face **reporting limitations** with Fiix CMMS, finding it challenging due to insufficient and inconsistent report options. (9 reviews) - Users complain about the **limited customization** , finding it hard to tailor the system to their needs. (7 reviews) - Users desire **missing features** like advanced task assignment and enhanced workflows for better efficiency in Fiix CMMS. (7 reviews) - Users report **mobile functionality issues** like duplicate work orders and limitations in part lookups compared to the PC version. (7 reviews) - Users find the **Asset Management section challenging** to use compared to other features, requiring additional offline processes. (6 reviews) - Users face a **difficult learning curve** with Fiix CMMS, requiring training and adaptation for effective use. (6 reviews) - Difficult Navigation (6 reviews) - Limited Features (6 reviews) ## Fiix CMMS Reviews ### 1. So far the best cmms System i deal With **Rating:** 4.5/5.0 stars **Reviewed by:** Marvin B. | Millwright, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Fiix CMMS?** “I’ve found the issue codes in PICS to be incredibly helpful and efficient. They allow me to close work orders within just a few minutes, which not only saves a significant amount of time but also improves the overall accuracy of the data recorded on the data sheets. This streamlined process reduces the chance of errors and ensures that all necessary information is properly documented and easily accessible. Since using PICS, my workflow has become much smoother and more organized. The system’s layout is intuitive, and the functionality is well designed to support daily operations without unnecessary complexity. Compared to other CMS platforms I’ve used in the past, PICS stands out as the most reliable and user-friendly. I’m genuinely impressed with its performance and would highly recommend it to anyone looking for an efficient and accurate CMS solution.” **What do you dislike about Fiix CMMS?** I haven't had no problem at all so far everything goes well **What problems is Fiix CMMS solving and how is that benefiting you?** Fiix CMMS helps solve several key problems related to maintenance management. Before using Fiix, tracking work orders, managing assets, and scheduling preventive maintenance were time-consuming and often disorganized. The system has centralized all maintenance activities in one platform, making it easy to plan, assign, and monitor work in real time. It also eliminates a lot of manual paperwork by digitizing maintenance records, which improves accuracy and saves time. The ability to store equipment histories and track parts inventory helps reduce downtime and unexpected breakdowns. Reporting and analytics tools provide clear insights into maintenance costs, performance trends, and asset reliability, allowing for more informed decision-making. Overall, Fiix CMMS has streamlined our maintenance operations, improved communication between teams, and increased equipment uptime—all of which have led to higher productivity and cost savings. ### 2. Effortless Maintenance Management with Clear Organization and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Udhay K. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Fiix CMMS?** The best thing about Fiix CMMS is how easy and organized it makes maintenance work. You don’t feel confused or overloaded. everything work orders, assets, schedules, inventory is neatly arranged in one place, so you can find what you need quickly. another thing I appreciate is that Fiix gives clear reports and dashboards. It shows what work is pending, what is completed, and where problems keep happening. This helps teams make smarter decisions instead of guessing **What do you dislike about Fiix CMMS?** Some features feel slow at times, especially when loading large lists of work orders or assets. It can make you wait longer than expected. **What problems is Fiix CMMS solving and how is that benefiting you?** Fiix CMMS mainly solves the problem of unorganized maintenance work. Before using it, tasks, schedules, and equipment details can be scattered in spreadsheets, papers, or people’s memory. Fiix brings everything together in one place, so nothing gets missed. ### 3. Completed integration of nine snack food production facilities onto the Enterprise Edition. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Maintenance System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Fiix CMMS?** The user interface is extremely easy to use. FIIX has put significant effort into the development of their CMMS, especially in areas like screen design and reporting. The integration team has also been very supportive, assisting us in configuring the system to fit our specific requirements. **What do you dislike about Fiix CMMS?** Aside from the usual adjustment period that comes with learning a new CMMS, I haven't encountered any major issues or concerns so far. However, I have noticed that the MRO Inventory system has some limitations, particularly when it comes to filtering and searching for parts inventory across different sites. **What problems is Fiix CMMS solving and how is that benefiting you?** Achieving standardization across several plants can be challenging, especially when each facility has a different level of CMMS maturity and a unique organizational culture. **Official Response from Fiona Au:** > Hi Scott, we're pleased to hear that you've been having a good experience with Fiix so far, especially with standardization across your different sites. Once again, thank you for sharing your thoughts. ### 4. Instant Asset Info with QR Codes, Just Needs a Bit More Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Debbi S. | CMMS Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Fiix CMMS?** By just scanning the asset's QR code, I am able to access information about any asset almost immediately. FIIX also ensures that everyone is held accountable. In the past, there was no way to hold accountability to hearsay. **What do you dislike about Fiix CMMS?** The only aspect I wish could be improved is that the very top row of any page moves when I scroll. I would prefer it to stay frozen, so the information at the top remains visible as I navigate down the page. For instance, in any of the widgets that open, the description of that row scrolls away with the rest of the page, which makes it harder to keep track of the information. **What problems is Fiix CMMS solving and how is that benefiting you?** Accountability and inventory control have both improved. FIIX has also contributed to fostering a stronger culture across the company, benefiting everyone from upper management to the production team. ### 5. Fiix Forward- Continued delivery of value. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. | Maintenance Supervisor/ Fiix Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Fiix CMMS?** The customization of the system is my favorite feature. Fiix can be tailored to the exact needs of your business and gives you the control you need to improve efficiency where it matters most. Fiix also has excellent customer support, and they have helped our integration during every step, teaching best practices and ensuring that the system is as healthy and easy to use as possible. **What do you dislike about Fiix CMMS?** The only downside that I see is the steep learning curve for maintenance teams that are used to older systems, but with proper implementation and and the use of Fiix's training methods this shouldn't be an issue. **What problems is Fiix CMMS solving and how is that benefiting you?** It's helped us to organize our entire Asset tree for ease of access to PMs, warranties, maintenance schedules, and more. Our production team now has better communication with maintenance through the WO request system, enabling us to respond to breakdowns faster than ever. ### 6. The Gatekeeping Game: Absence of the Ability to Change Subscriptions (From Premium to Basic) **Rating:** 0.5/5.0 stars **Reviewed by:** Joshua A. | Chief Financial and Operational Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Fiix CMMS?** The interface is intuitive and straightforward. **What do you dislike about Fiix CMMS?** What I dislike about FIXX and their approach to customer service is simple: Rigid, anti-customer policies — I asked to downgrade from a premium subscription to a basic one, and was told that wasn’t allowed. Not “not right now,” not “let’s find a solution,” just a flat no. That’s absurd. No path for escalation — When I wanted to discuss the issue with someone higher up, I was blocked. Instead, I was left trapped in the customer service echo chamber, talking to reps who could only repeat the same dead-end policy. A culture of gatekeeping instead of problem-solving — Customer service is supposed to serve the customer, not wall them off from management or resolution. Instead, I was left feeling stonewalled, unheard, and disrespected. At the end of the day, refusing to let a paying customer make a reasonable change to their subscription — and refusing to allow escalation — is the definition of bad customer service. It’s short-sighted, insulting, and leaves me questioning whether FIXX values customers at all, beyond their wallets. Crazy thing is, I wanted to go from two professional seats to five basic seats, which cumulatively is a whole premium seat more than they would receive per month. Wild. **What problems is Fiix CMMS solving and how is that benefiting you?** The inability to switch from professional seats to basic; and the fact that if you cancel your subscription your account becomes deactivated at the end of its final billing period. ### 7. Visibility and Analytics Make Maintenance Management a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Tom C. **Reviewed Date:** December 01, 2025 **What do you like best about Fiix CMMS?** I love the intuitive layout of Fiix CMMS, which makes it easy to create dashboards and access analytics efficiently. The ability to see the exact data I need, whether it's uptime, cost of labor, or cost of parts, adds significant value to my maintenance management processes. The support staff has been especially helpful and attentive when I reach out with questions or have bug reports, consistently demonstrating care and promptness in addressing my needs. Additionally, the initial setup of Fiix CMMS was straightforward, thanks to the mass import feature that made loading all our assets into the system a breeze. **What do you dislike about Fiix CMMS?** I find that building analytics pages in Fiix CMMS can be challenging, especially when it comes to displaying complex tables or charts. There is a learning curve associated with using the Looker programming language, which can be difficult to work with initially. However, once I gain some familiarity, it does work as intended. **What problems is Fiix CMMS solving and how is that benefiting you?** Fiix CMMS provides visibility into ongoing issues and captures important data like uptime and costs, simplifying maintenance management for my facility. ### 8. Good cloud software for managing maintenance and assets **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav R. | IT Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Fiix CMMS?** I like the API integration very much, it connects easily with our ERP systems. The dashboard is clean and my team learns it quickly. Work order creation is very fast. Being cloud-based, we can access it from anywhere without server installation issues. **What do you dislike about Fiix CMMS?** The reporting features are little bit complex to customize initially. Sometimes the mobile app has sync issues if internet connection is weak. The system becomes little slow when loading very large data sets. Customer support sometimes takes time to reply to technical queries. **What problems is Fiix CMMS solving and how is that benefiting you?** We are automating all maintenance schedules and removing paper work. It helps to track asset health properly. We reduced machine downtime because of timely alerts. Integrating it with our other internal tools helps in better data visibility for management. It saves time for everyone. ### 9. Fast, Accessible, and User-Friendly CMMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Aidan C. **Reviewed Date:** November 13, 2025 **What do you like best about Fiix CMMS?** I really appreciate how Fiix CMMS makes my work paper-free, which is a huge benefit in keeping things organized and easy to trace. It significantly speeds up my workflow, allowing me to complete my tasks much faster and more efficiently. The accessibility of Fiix CMMS via mobile is a standout feature for me, as it keeps me connected and able to manage tasks on-the-go. The user interface of Fiix CMMS is another highlight; it’s intuitively designed, well laid out, and makes navigation effortless, which is essential for getting through my daily tasks quickly. **What do you dislike about Fiix CMMS?** I guess categorization of things and having a bit more color coordination to it. **What problems is Fiix CMMS solving and how is that benefiting you?** I use Fiix CMMS for stock management and job orders, which makes operations paper-free and easy to trace. It speeds up my work, allowing me to complete tasks faster, and its mobile feature enhances accessibility. ### 10. Works well for what we use it for **Rating:** 4.5/5.0 stars **Reviewed by:** Ed P. | Facility engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Fiix CMMS?** It makes tracking and sceduling simple once you get the hang of it. The suport is great any issues that I have had was easily fixed by the suport team. It is very user frendly in my opinion. Some of my coworkers have issues at time but it is normaly user error. **What do you dislike about Fiix CMMS?** The only issue I really have is if you don't word your surch just right you wont find what you are looking for. **What problems is Fiix CMMS solving and how is that benefiting you?** It is mush easier to track our assets and the PMs they require **Official Response from Fiona Au:** > Hi Ed, we're happy to hear that Fiix is helping you with tracking assets and scheduling maintenance effectively and that you've had pleasant experiences with our knowledgable support team. We're always working on improvements with the user experience so we appreciate your feedback. Once again, thank you for taking the time to write a review. ## Fiix CMMS Discussions - [What do you consider when assesing a CMMS? Does all your staff roles participate in the assessment?](https://www.g2.com/discussions/what-do-you-consider-when-assesing-a-cmms-does-all-your-staff-roles-participate-in-the-assessment) - 2 comments, 1 upvote - [Is it possible to expand the "completed by" user for all persons part of the work order completion?](https://www.g2.com/discussions/is-it-possible-to-expand-the-completed-by-user-for-all-persons-part-of-the-work-order-completion) - 1 comment, 1 upvote - [Does this software support e-signature?](https://www.g2.com/discussions/31960-does-this-software-support-e-signature) - 2 comments, 1 upvote - [What is Fiix used for?](https://www.g2.com/discussions/what-is-fiix-used-for) - 1 comment - [View Fiix CMMS pricing details and edition comparison](https://www.g2.com/products/fiix-cmms/reviews/fiix-cmms-review-10319709?section=pricing&secure%5Bexpires_at%5D=2026-05-13+05%3A06%3A12+-0500&secure%5Bsession_id%5D=aeab420f-b066-4310-aafb-1c266cb9a43f&secure%5Btoken%5D=77a87bdf2ef4fa894b1544edac2265fe23cf499d8fd532ac4245ddb10ea102c2&format=llm_user) ## Fiix CMMS Integrations - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [MOBI](https://www.g2.com/products/mobi2go-ltd-mobi/reviews) ## Fiix CMMS Features **Monitoring** - Use - Reliability - Risk **Asset Definition** - Asset Register - Relationships - Costs - Types **Condition Monitoring** - Predictive Inspection - Monitoring - Condition-Based Maintenance - Asset Types - IoT Monitoring **Analytics** - Dashboards - Performance - Forecasting **Asset Tracking** - Location - Status - History **Detection & Identification** - Failure Detection - Source Identification - Proactive Alerts **Inventory** - Locations - Spare Parts - Valuation **Analysis & Insights** - Root Cause - Recommendations - Systemic Risks **Agentic AI - Asset Performance Management** - Proactive Assistance - Decision Making **Agentic AI - Predictive Maintenance** - Natural Language Interaction **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking **Monitoring** - Use - Reliability - Risk **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Integration** - ERP - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top Fiix CMMS Alternatives - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (678 reviews) - [eMaint](https://www.g2.com/products/emaint/reviews) - 4.5/5.0 (270 reviews) - [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) - 4.6/5.0 (534 reviews)