Fiix CMMS Reviews & Product Details

“I’ve found the issue codes in PICS to be incredibly helpful and efficient. They allow me to close work orders within just a few minutes, which not only saves a significant amount of time but also improves the overall accuracy of the data recorded on the data sheets. This streamlined process reduces the chance of errors and ensures that all necessary information is properly documented and easily accessible.

Since using PICS, my workflow has become much smoother and more organized. The system’s layout is intuitive, and the functionality is well designed to support daily operations without unnecessary complexity. Compared to other CMS platforms I’ve used in the past, PICS stands out as the most reliable and user-friendly. I’m genuinely impressed with its performance and would highly recommend it to anyone looking for an efficient and accurate CMS solution.” Review collected by and hosted on G2.com.

I haven't had no problem at all so far everything goes well Review collected by and hosted on G2.com.

The best thing about Fiix CMMS is how easy and organized it makes maintenance work. You don’t feel confused or overloaded. everything work orders, assets, schedules, inventory is neatly arranged in one place, so you can find what you need quickly. another thing I appreciate is that Fiix gives clear reports and dashboards. It shows what work is pending, what is completed, and where problems keep happening. This helps teams make smarter decisions instead of guessing Review collected by and hosted on G2.com.

Some features feel slow at times, especially when loading large lists of work orders or assets. It can make you wait longer than expected. Review collected by and hosted on G2.com.

The user interface is extremely easy to use. FIIX has put significant effort into the development of their CMMS, especially in areas like screen design and reporting. The integration team has also been very supportive, assisting us in configuring the system to fit our specific requirements. Review collected by and hosted on G2.com.

Aside from the usual adjustment period that comes with learning a new CMMS, I haven't encountered any major issues or concerns so far. However, I have noticed that the MRO Inventory system has some limitations, particularly when it comes to filtering and searching for parts inventory across different sites. Review collected by and hosted on G2.com.

By just scanning the asset's QR code, I am able to access information about any asset almost immediately. FIIX also ensures that everyone is held accountable. In the past, there was no way to hold accountability to hearsay. Review collected by and hosted on G2.com.

The only aspect I wish could be improved is that the very top row of any page moves when I scroll. I would prefer it to stay frozen, so the information at the top remains visible as I navigate down the page. For instance, in any of the widgets that open, the description of that row scrolls away with the rest of the page, which makes it harder to keep track of the information. Review collected by and hosted on G2.com.

The customization of the system is my favorite feature. Fiix can be tailored to the exact needs of your business and gives you the control you need to improve efficiency where it matters most.

Fiix also has excellent customer support, and they have helped our integration during every step, teaching best practices and ensuring that the system is as healthy and easy to use as possible. Review collected by and hosted on G2.com.

The only downside that I see is the steep learning curve for maintenance teams that are used to older systems, but with proper implementation and and the use of Fiix's training methods this shouldn't be an issue. Review collected by and hosted on G2.com.

The interface is intuitive and straightforward. Review collected by and hosted on G2.com.

What I dislike about FIXX and their approach to customer service is simple:

Rigid, anti-customer policies — I asked to downgrade from a premium subscription to a basic one, and was told that wasn’t allowed. Not “not right now,” not “let’s find a solution,” just a flat no. That’s absurd.

No path for escalation — When I wanted to discuss the issue with someone higher up, I was blocked. Instead, I was left trapped in the customer service echo chamber, talking to reps who could only repeat the same dead-end policy.

A culture of gatekeeping instead of problem-solving — Customer service is supposed to serve the customer, not wall them off from management or resolution. Instead, I was left feeling stonewalled, unheard, and disrespected.

At the end of the day, refusing to let a paying customer make a reasonable change to their subscription — and refusing to allow escalation — is the definition of bad customer service. It’s short-sighted, insulting, and leaves me questioning whether FIXX values customers at all, beyond their wallets.

Crazy thing is, I wanted to go from two professional seats to five basic seats, which cumulatively is a whole premium seat more than they would receive per month. Wild. Review collected by and hosted on G2.com.

I love the intuitive layout of Fiix CMMS, which makes it easy to create dashboards and access analytics efficiently. The ability to see the exact data I need, whether it's uptime, cost of labor, or cost of parts, adds significant value to my maintenance management processes. The support staff has been especially helpful and attentive when I reach out with questions or have bug reports, consistently demonstrating care and promptness in addressing my needs. Additionally, the initial setup of Fiix CMMS was straightforward, thanks to the mass import feature that made loading all our assets into the system a breeze. Review collected by and hosted on G2.com.

I find that building analytics pages in Fiix CMMS can be challenging, especially when it comes to displaying complex tables or charts. There is a learning curve associated with using the Looker programming language, which can be difficult to work with initially. However, once I gain some familiarity, it does work as intended. Review collected by and hosted on G2.com.

I really appreciate how Fiix CMMS makes my work paper-free, which is a huge benefit in keeping things organized and easy to trace. It significantly speeds up my workflow, allowing me to complete my tasks much faster and more efficiently. The accessibility of Fiix CMMS via mobile is a standout feature for me, as it keeps me connected and able to manage tasks on-the-go. The user interface of Fiix CMMS is another highlight; it’s intuitively designed, well laid out, and makes navigation effortless, which is essential for getting through my daily tasks quickly. Review collected by and hosted on G2.com.

I guess categorization of things and having a bit more color coordination to it. Review collected by and hosted on G2.com.

It makes tracking and sceduling simple once you get the hang of it. The suport is great any issues that I have had was easily fixed by the suport team. It is very user frendly in my opinion. Some of my coworkers have issues at time but it is normaly user error. Review collected by and hosted on G2.com.

The only issue I really have is if you don't word your surch just right you wont find what you are looking for. Review collected by and hosted on G2.com.

I like using the Fiix system to be able to identify pertinent work orders and their priorities and it keeps me informed about which belong to me and which to my team members. I am able to update work order progress, and others are able to see my updates too. It's useful in the event I go home and do not complete a task. In addition I can also add notes and other important information such as parts, quantities, steps, etc. I find it easy to understand and navigate through the menus and options. I utilize Fiix daily, my work assignments are all here. I have not had to reach out to support yet, but I figure they'll help me if I require assistance. Review collected by and hosted on G2.com.

The thing I like the least about Fiix is that in some computers, it can take a long time to load. Even in faster ones, the pages could use some further optimization to increase responsiveness. Review collected by and hosted on G2.com.