What do you dislike about Fiix CMMS?
What I dislike about FIXX and their approach to customer service is simple:
Rigid, anti-customer policies — I asked to downgrade from a premium subscription to a basic one, and was told that wasn’t allowed. Not “not right now,” not “let’s find a solution,” just a flat no. That’s absurd.
No path for escalation — When I wanted to discuss the issue with someone higher up, I was blocked. Instead, I was left trapped in the customer service echo chamber, talking to reps who could only repeat the same dead-end policy.
A culture of gatekeeping instead of problem-solving — Customer service is supposed to serve the customer, not wall them off from management or resolution. Instead, I was left feeling stonewalled, unheard, and disrespected.
At the end of the day, refusing to let a paying customer make a reasonable change to their subscription — and refusing to allow escalation — is the definition of bad customer service. It’s short-sighted, insulting, and leaves me questioning whether FIXX values customers at all, beyond their wallets.
Crazy thing is, I wanted to go from two professional seats to five basic seats, which cumulatively is a whole premium seat more than they would receive per month. Wild. Review collected by and hosted on G2.com.
