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Fiix CMMS Pricing Overview

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Fiix CMMS Pricing Reviews

(2)
RK
Engineer
Small-Business (50 or fewer emp.)
"Easy And Best Maintenance Software"
What do you like best about Fiix CMMS?

Assets insights and Analytics, Dashboard widgets Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

In Reports required Serial numbers for counting of Total work orders. Review collected by and hosted on G2.com.

Response from Fiona Au of Fiix CMMS

Hi Rajesh, we're happy to hear that you're benefiting from Analytics to get key insights on your maintenance strategy and how to increase productivity while reducing costs! We appreciate you taking the time to share a review.

Joshua A.
JA
Chief Financial and Operational Officer
Small-Business (50 or fewer emp.)
"The Gatekeeping Game: Absence of the Ability to Change Subscriptions (From Premium to Basic)"
What do you like best about Fiix CMMS?

The interface is intuitive and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Fiix CMMS?

What I dislike about FIXX and their approach to customer service is simple:

Rigid, anti-customer policies — I asked to downgrade from a premium subscription to a basic one, and was told that wasn’t allowed. Not “not right now,” not “let’s find a solution,” just a flat no. That’s absurd.

No path for escalation — When I wanted to discuss the issue with someone higher up, I was blocked. Instead, I was left trapped in the customer service echo chamber, talking to reps who could only repeat the same dead-end policy.

A culture of gatekeeping instead of problem-solving — Customer service is supposed to serve the customer, not wall them off from management or resolution. Instead, I was left feeling stonewalled, unheard, and disrespected.

At the end of the day, refusing to let a paying customer make a reasonable change to their subscription — and refusing to allow escalation — is the definition of bad customer service. It’s short-sighted, insulting, and leaves me questioning whether FIXX values customers at all, beyond their wallets.

Crazy thing is, I wanted to go from two professional seats to five basic seats, which cumulatively is a whole premium seat more than they would receive per month. Wild. Review collected by and hosted on G2.com.

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