eZCom Software EDI Reviews & Product Details

eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency.

Seller

eZCom Software Inc.

Discussions

eZCom Software EDI Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Customer Service

Used by QuickBooks Workforce and 2 others

Beta

Pricing

Pricing provided by eZCom Software EDI.

Basic

$75.00

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eZCom Software EDI Integrations

(17)

Verified by eZCom Software EDI

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ye x.

6/16/2026

"Easy to Use with Excellent Customer Support"

5/5

What do you like best about eZCom Software EDI?

I like that eZCom Software EDI is easy to use and if anything goes wrong, the customer service is available to help. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I wish customer service could be reached anytime, like having a chat assistant. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello ye x,

Thank you for your review and for being an eZCom customer.

We're glad to hear that you find the platform easy to use and that our support team has been helpful when needed. We also appreciate your feedback regarding expanded support availability and will take it into consideration as we continue to enhance our customer experience.

Thank you for your partnership and trust in eZCom.

Alice B.

Head of Operations

Small-Business (50 or fewer emp.)

Originally submitted 5/24/2023

"An Excellent EDI Solution with Superb Support"

5/5

What do you like best about eZCom Software EDI?

eZCom have a great Customer Service Team. They are extremely knowledgeable, friendly and really help to take the stress out of sometimes challenging situations! Their Setup Team also does a great job of maintaining momentum during new customer onboarding, allowing us to get customers live quickly and placing orders. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

No comment Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind words about our customer service, Alice! We are proud to provide excellent and friendly service and to ensure that issues and projects are completed in a timely manner.

We appreciate your feedback regarding communication regarding changes to settings. We will address your point of improvement and keep you informed if any updates occur. If there is anything else we can do for you, please don't hesitate to get in touch. Thank you again!

Anthony R.

VP Sales & Marketing

Small-Business (50 or fewer emp.)

5/19/2026

"eZCom’s Team Makes Me Sound Like a Pro!"

5/5

What do you like best about eZCom Software EDI?

I’m not an expert in the overall EDI process, so I rely completely on the eZCom team to guide me through more challenging situations and to make sure everything is handled correctly. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I haven’t personally used the eZCom software. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for the wonderful review!

We're honored to be a trusted resource for your team and are glad our staff has been able to provide the guidance and support you need when EDI questions arise. Helping our customers navigate challenges quickly and confidently is exactly what we strive for every day.

We appreciate your partnership and look forward to continuing to support your success!

Verified User in Retail

Small-Business (50 or fewer emp.)

2/23/2026

"Patient, Thorough Support Made EDI Setup Easy"

5/5

What do you like best about eZCom Software EDI?

As a small business owner new to EDI, I found the process initially overwhelming, but the customer service team made a huge difference. They were extremely patient, thorough and walked me through each step with clear, easy-to-follow instructions. Their support gave me the confidence to get up and running much faster than I expected. I can't say enough great things about Julie and the team. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

If anything, additional onboarding documentation or beginner-friendly guides could be helpful for new users. That said, I understand EDI requirements vary widely by retailer, so it can be challenging to create one-size-fits-all resources. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for the thoughtful review.

We know EDI can feel overwhelming at first, especially for small businesses, so we’re glad Julie and the team were able to guide you through the process with patience and clarity. I’ll be sure to share your kind words with them.

We also appreciate your suggestion about additional onboarding resources. That feedback is helpful as we continue improving.

Thank you for trusting eZCom. We’re proud to support your business.

Our US based customer service team is available M-F from 8:30am - 8pm ET to answer your questions and help with your account. Don't hesitate to call us, we like hearing from our customers.

Verified User in Translation and Localization

Small-Business (50 or fewer emp.)

10/20/2026

"Easy to Use with Clear Help for Great Results"

4.5/5

What do you like best about eZCom Software EDI?

How easy it is to use and clear help making great Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

like all, no complaints as far. will refer it Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind review! We're delighted to hear that you find our platform easy to use and our support helpful. Providing a seamless experience and exceptional customer service is always our goal.

We truly appreciate your business, your willingness to recommend eZCom, and your continued partnership!

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/30/2026

"eZCom: Smooth Integration, Helpful Support, and Polished UI"

4/5

What do you like best about eZCom Software EDI?

eZCom software was relatively easy to integrate and supported our business needs. The support team has been helpful, and the UI/UX is well designed. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The software and its performance have met our needs, but the initial integration was rather cumbersome and required extra time and effort. Clearer setup guidance or more proactive onboarding support would have made the process smoother. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your review and for choosing eZCom. We're pleased to hear our platform has met your business needs, that our Support team has been helpful, and that the UI has provided a positive experience.

We also appreciate your feedback on the onboarding process. We're continually refining our implementation process to make new customer integrations as smooth and efficient as possible.

Thank you for your partnership and we look forward to supporting your continued success!

yossi k.

Director

Small-Business (50 or fewer emp.)

9/2/2025

"Always there to help!"

5/5

What do you like best about eZCom Software EDI?

I have been using eZcom Lingo for over 10 years. My industry requires us to process some of our orders via EDi, while I am quite knowledgeable of the ins and outs, I still have questions and doubts if I am doing things correctly. Unlike all other platforms that have switched over to chatbots and Q&A forums... eZcom has always been there with an exceptional support team to guide and help me over the phone in a matter of seconds! I have been approached by many new EDI providers... but I stay loyal with eZcom! Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Multi Carton Packing Shipments, it should be a one-page and have an option to view all items (in my case over 100+) and assign a Carton # number near each item... press save and you packed 19 cartons in one transaction (I had timeout issues at carton 8) Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

We are thrilled to hear that you have had a positive experience with our support team! Providing exceptional customer service is one of our top priorities.

Orin M.

Director

Small-Business (50 or fewer emp.)

11/4/2025

"So happy I was referred to eZCom"

5/5

What do you like best about eZCom Software EDI?

I am truly grateful to have been connected with the eZCom Software team. I have been using their services for many years and would highly recommend them, especially to those who may not be the most tech-savvy or advanced users, as the eZCom Platform is incredibly easy to use. There have been several occasions when I felt out of my depth, but the customer service I received not only reassured me, it also provided clear and user-friendly solutions to help me achieve the results I needed quickly. The team makes it effortless to connect with all major retailers and manages the behind-the-scenes processes, allowing you to focus on the sales side of your business while they handle the less enjoyable tasks. They are always willing to chat and discuss new integrations promptly. Once again, I highly recommend eZCom—it's very easy to use! Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I have no complaints about eZCom; they meet all my requirements and have been a tremendous help to my business. Review collected by and hosted on G2.com.

What problems is eZCom Software EDI solving and how is that benefiting you?

eZCom connects seamlessly with all my major retailers and manages invoicing, ASNs, and other related tasks. I rely on eZCom as a partner to take care of the responsibilities I find challenging or tedious, which allows me to concentrate on the sales aspect of my business. Over the years, they have been an excellent partner and have provided invaluable support. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you so much for your thoughtful and detailed 5 Star review! We’re truly grateful for your continued trust over the years and delighted to hear that our Lingo EDI platform has made managing your retailer connections and transactions easier.

Our goal has always been to simplify EDI for every type of user, especially for those who’d rather focus on growing their business than navigating technical complexities. It’s wonderful to know that our platform and U.S.-based support team have provided the clarity, reassurance, and responsiveness you’ve come to rely on.

We take great pride in offering real people, not bots, who are always ready to help, whether it’s a quick question, a new integration, or a process challenge. Your feedback reaffirms why we do what we do.

Thank you again for recommending eZCom and for being part of our community of long-time customers. We’re honored to support your success and look forward to continuing our partnership for many years to come.

Nicholas R.

1/28/2026

"Outstanding Support and Rapid Setup with eZCom"

4/5

What do you like best about eZCom Software EDI?

I like eZCom Software EDI for its excellent customer support and the speed at which issues are resolved. The tech I worked with was very nice and always got back to me quickly. Additionally, the setup of the EDI 856 mapping was smooth and quick, which made onboarding three different vendors to our EDI program much easier. I also appreciate that eZCom Software EDI has helped solve minor support problems effectively. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I didn't run into any negatives when working with eZCOM Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Nicholas, thank you so much for taking the time to share your review! We’re thrilled to hear that our team’s responsiveness and the smooth 856 mapping helped make onboarding your vendors easier. Providing fast, friendly support and seamless implementations is exactly what we strive for, so it’s great to know we delivered. We truly appreciate your trust in eZCom Software and look forward to continuing to support your EDI needs.

vartie k.

Small-Business (50 or fewer emp.)

2/26/2026

"Smooth Processing, Quick Support Response"

4.5/5

What do you like best about eZCom Software EDI?

I like that everything with eZCom Software EDI is in one place, which makes processing easy and smooth. I also appreciate their tech support because anytime you have a question or don't know what to do, you can call them, and they pick up immediately and help you. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Sometimes when you call them, you're on hold for so long. Half the time, most of the employees don't really know how to help you. They need to be better trained. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for taking the time to share your feedback as we truly appreciate it. We’re glad to hear that having everything in one place makes your processing smooth and that our team is able to assist when you need help.

We also take your comments about hold times and training very seriously. Providing knowledgeable, responsive support is extremely important to us, and we are continuously working to improve both our response times and team training to ensure a consistent experience every time you call.

Thank you again for your honest feedback and for being a valued customer.