# Which Oracle Siebel resellers provide the strongest user adoption and change management support before committing to a multi-year CRM implementation?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which <a class="a a--md" elv="true" href="https://www.g2.com/categories/oracle-siebel-resellers">oracle siebel resellers</a> provide the strongest user adoption and change management support before committing to a multi-year CRM implementation? I keep coming back to this one because user adoption is the part that actually makes or breaks a multi-year CRM rollout, and it's also the part reseller marketing pages barely mention. What I was hoping to find in the reviews was anything specific about change management, training, or getting end users to actually use the system, rather than just implementation timelines.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tata-consultancy-services/reviews"><strong>Tata Consultancy Services</strong></a>: one reviewer specifically credits TCS with providing a dedicated change management team alongside project resourcing, though the same reviewer flagged coordination friction between offshore and onshore staff.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/wipro/reviews"><strong>Wipro</strong></a>: reviewers describe a team that explains the whole solution in plain language "any layman can understand," which is closer to genuine change-management behavior than a lot of vendor reviews get into.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/capgemini-services/reviews"><strong>Capgemini</strong></a>: one reviewer's ServiceNow rollout cut HR ticket turnaround time, which speaks to real adoption success on that project, though a separate reviewer described a rocky transition to offshore support that hurt continuity.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/infosys-implementation-services/reviews"><strong>Infosys Implementation Services</strong></a>: reviewers highlight clear, regular communication throughout implementation, though one reviewer specifically wanted more detailed documentation to help internal teams understand what had changed.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone who's gone through a multi-year Siebel or CRM rollout: did the reseller actually own user adoption as part of the contract, or did that end up falling on your internal team by default? And how long after go-live did it take before end users stopped needing hand-holding?</p>

##### Post Metadata
- Posted at: 2 months ago
- Net upvotes: 1


## Comments
### Comment 1

Adoption landed on our internal team by default, because the contract scoped training as a deliverable rather than adoption as an outcome. Those are not the same thing, and the difference only shows up around month three. The Wipro note about explaining the solution in plain language is the behaviour I&#39;d look for, since that&#39;s the part that survives after the trainers leave.

##### Comment Metadata
- Posted at: 7 days ago
- Author title: SEO Content Specialist



### Comment 2

User adoption support matters more for a multi-year CRM implementation than almost any technical feature, since a system nobody actually uses daily doesn&#39;t matter how well it was configured.

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Marketing



### Comment 3

One thing that predicts adoption over a multi-year horizon more than training does: who can change the configuration after go-live. If a field, a picklist or a stage needs a partner ticket and a change window, the system stops matching how the team works within a quarter or two, and people route around it. If an internal admin can make those changes in a day, it keeps pace. So the contract question is really about knowledge transfer and admin enablement rather than the training plan. TCS reviewers mentioning a dedicated change management team is useful, and worth asking what capability they leave behind.

##### Comment Metadata
- Posted at: 16 days ago
- Author title: Tech Consultant



### Comment 4

&lt;p&gt;Adoption in Siebel usually hinges on how well the partner maps UI, workflows, and roles to real sales or service behavior. The real test is whether training is role-based and embedded into rollout, not just delivered as a one-time phase.&lt;/p&gt;

##### Comment Metadata
- Posted at: 2 months ago
- Author title: Writer





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