# Which Oracle Siebel resellers provide the strongest user adoption and change management support before committing to a multi-year CRM implementation?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which <a class="a a--md" elv="true" href="https://www.g2.com/categories/oracle-siebel-resellers">oracle siebel resellers</a> provide the strongest user adoption and change management support before committing to a multi-year CRM implementation? I keep coming back to this one because user adoption is the part that actually makes or breaks a multi-year CRM rollout, and it's also the part reseller marketing pages barely mention. What I was hoping to find in the reviews was anything specific about change management, training, or getting end users to actually use the system, rather than just implementation timelines.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tata-consultancy-services/reviews"><strong>Tata Consultancy Services</strong></a>: one reviewer specifically credits TCS with providing a dedicated change management team alongside project resourcing, though the same reviewer flagged coordination friction between offshore and onshore staff.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/wipro/reviews"><strong>Wipro</strong></a>: reviewers describe a team that explains the whole solution in plain language "any layman can understand," which is closer to genuine change-management behavior than a lot of vendor reviews get into.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/capgemini-services/reviews"><strong>Capgemini</strong></a>: one reviewer's ServiceNow rollout cut HR ticket turnaround time, which speaks to real adoption success on that project, though a separate reviewer described a rocky transition to offshore support that hurt continuity.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/infosys-implementation-services/reviews"><strong>Infosys Implementation Services</strong></a>: reviewers highlight clear, regular communication throughout implementation, though one reviewer specifically wanted more detailed documentation to help internal teams understand what had changed.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone who's gone through a multi-year Siebel or CRM rollout: did the reseller actually own user adoption as part of the contract, or did that end up falling on your internal team by default? And how long after go-live did it take before end users stopped needing hand-holding?</p>

##### Post Metadata
- Posted at: 18 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Adoption in Siebel usually hinges on how well the partner maps UI, workflows, and roles to real sales or service behavior. The real test is whether training is role-based and embedded into rollout, not just delivered as a one-time phase.&lt;/p&gt;

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Writer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4