# ESM Suite Reviews
**Vendor:** ESM Software Group  
**Category:** [Performance Management Software](https://www.g2.com/categories/performance-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About ESM Suite
The ESM is a web-based software application that takes you step by step through both the construction of, and reporting on, Balanced Scorecards and strategy maps.



## ESM Suite Pros & Cons
**What users like:**

- Users value the **easy integration** of ESM Suite with other platforms, streamlining their IT management tasks effectively. (1 reviews)

**What users dislike:**

- Users experience **navigation issues** due to lack of multiple tab support, unlike other ITSM solutions. (1 reviews)

## ESM Suite Reviews
  ### 1. Love It Overall

**Rating:** 4.0/5.0 stars

**Reviewed by:** khaled m. | Specialist / Digital Operations Center - Onsite, Enterprise (> 1000 emp.)

**Reviewed Date:** February 08, 2026

**What do you like best about ESM Suite?**

Integration with other platforms to manage IT-related tasks.

**What do you dislike about ESM Suite?**

multiple tab not supported not like other ITSM

**What problems is ESM Suite solving and how is that benefiting you?**

Integration with other platforms to manage IT-related tasks. It also offers multiple views and dashboards to monitor daily IT-related work.

  ### 2. Simple and powerful strategy management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2015

**What do you like best about ESM Suite?**

ESM+Strategy acts as a central repository for my organization's otherwise disparate scorecard management activities.

**What do you dislike about ESM Suite?**

it does take some time for new features to be delivered.

**What problems is ESM Suite solving and how is that benefiting you?**

We replaced Excel and PowerPoint as our report generation capability.  This has saved us at least one FTE managing this process quarterly.


## ESM Suite Discussions
  - [What is ESM Suite used for?](https://www.g2.com/discussions/esm-suite-what-is-esm-suite-used-for)
  - [What is ESM Suite used for?](https://www.g2.com/discussions/what-is-esm-suite-used-for)

- [View ESM Suite pricing details and edition comparison](https://www.g2.com/products/esm-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+23%3A21%3A51+-0500&secure%5Bsession_id%5D=9006b251-aae7-4be4-9ca7-1c4148894681&secure%5Btoken%5D=ff75e95794ece84f297d07ae01a63f5e7f540fd74d6be07412d4f94d202c4fc7&format=llm_user)

## ESM Suite Features
**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Status Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Goals**
- Goal-Setting
- Company Goals And OKRs

**Feedback**
- Continuous Feedback
- Requesting Feedback
- 1-On-1 Meetings
- Public Praise

**Data**
- Dashboards And Reports
- Historical Data

**Agentic AI - Performance Management**
- Multi-step Planning
- Natural Language Interaction

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