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Empower Retirement Reviews & Provider Details

Empower Retirement is a provider of retirement services in the United States, dedicated to assisting financial professionals in delivering comprehensive retirement solutions to their clients. With a focus on innovation and personalized service, Empower offers a suite of products and services designed to enhance retirement planning and administration. Key Features and Functionality: - Service Excellence: Empower provides exceptional support through dedicated call centers, relationship management, and individualized training programs, ensuring that financial professionals and their clients receive top-tier assistance. - Advanced Technology: The company offers innovative tools such as PartnerLink®, PlanVisualizer™, and a proprietary recordkeeping platform, enabling efficient plan management and participant engagement. - Diverse Investment Options: Empower delivers a range of investment products, including capital preservation solutions, target date funds, risk-based funds, and guaranteed income solutions, catering to various client needs. - Comprehensive Plan Administration: The firm offers administrative services, ERISA and non-ERISA plan support, and regulatory compliance assistance, simplifying plan management for financial professionals. - Customized Retirement Strategies: Empower provides managed accounts, online tools, and personalized advice to help clients meet their fiduciary obligations and assist employees in investing their retirement savings effectively. Primary Value and Solutions: Empower Retirement addresses the complexities of retirement planning by offering integrated solutions that streamline plan administration, enhance participant engagement, and provide diverse investment options. By leveraging advanced technology and personalized service, Empower empowers financial professionals to deliver tailored retirement strategies, ultimately helping clients achieve financial independence and a secure retirement.

Seller

Empower

Discussions

Empower Retirement Community

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AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/17/2023

"Empower is pretty easily to navigate with the usual functions for 401k."

4/5

What do you like best about Empower Retirement?

Ease of navigation and simple interface. Review collected by and hosted on G2.com.

What do you dislike about Empower Retirement?

Lack of customer support and not enough options for funds. Review collected by and hosted on G2.com.

JY

Julie Y.

Human Resources

Mid-Market (51-1000 emp.)

10/25/2022

"Excellent service"

4.5/5

What do you like best about Empower Retirement?

Website is simple to use and get around. Information is clear and customer support is helpful. Best thing about empower is their support. Don't get this service with everyone. Review collected by and hosted on G2.com.

What do you dislike about Empower Retirement?

The part that can be confusing is the approval after payroll has been submitted. Would like to move through the contribution section easier than it is. Definately this section. Review collected by and hosted on G2.com.

CG

Verified User in Government Relations

Small-Business (50 or fewer emp.)

10/10/2022

"Biggest scam in the business"

0/5

What do you like best about Empower Retirement?

There is nothing I like the best as a matter fact Jackie is the worst person that can so-called try to help you and she does nothing but belittle you it's ridiculous and totally wrong Review collected by and hosted on G2.com.

What do you dislike about Empower Retirement?

I dislike everything about this company their policies their procedures the staff that work there they treat you horrible they treat you like you are just a number to them and they could care less about you as a person Review collected by and hosted on G2.com.

Recommendations to others considering Empower Retirement:

Go anywhere else do not ever give them your money because you will never get it back until after you die and even then you're inheritance will probably never get it back either and they will just end up pocketing the money horrible company Review collected by and hosted on G2.com.

What problems is Empower Retirement solving and how is that benefiting you?

They lure you in they don't let you get out and they keep your money hostage until you turn 60 years old and there's nothing you can do about it unless you roll it into another IRA worst company to do business with there's no way they let you get your money out even though no one's putting money in but you can't get it out and they don't even give you interest go anywhere else with anyone else Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/23/2023

"Worthless customer support"

0/5

What do you like best about Empower Retirement?

There is nothing I like about Empower. Nothing at all. Review collected by and hosted on G2.com.

What do you dislike about Empower Retirement?

Empower's customer support is AWFUL. They provide no support other than by phone, which takes forever to connect with. Review collected by and hosted on G2.com.

TT

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

12/15/2021

"An Easy to Use Platform for Retirement Planning"

5/5

Describe the project or task Empower Retirement helped with:

Empower Retirement is that platform that our company's 401k plan is offered through currently. Review collected by and hosted on G2.com.

What do you like best about Empower Retirement?

I like that the website let's you project your retirement income with customizable sliders for contribution amount, retirement age, and investment style. This takes into account how much you already have invested and projects what your retirement income would be given various factors you can adjust. Review collected by and hosted on G2.com.

What do you dislike about Empower Retirement?

The only complaint I have with Empower is that nearly every time I try to login to their website I need to have an email sent with a code to login despite telling it to remember me on that computer. Review collected by and hosted on G2.com.

What problems is Empower Retirement solving and how is that benefiting you?

We utilizer Empower Retirement to help guide us down the road towards having a self-sufficient retirement. Review collected by and hosted on G2.com.