What I like best about EHS Insight is that it provides a centralized platform for tracking safety incidents, investigations, and compliance requirements. It helps keep information organized and allows for better visibility into safety data and trends. I also appreciate the ability to customize fields and reporting, which allows the system to be tailored to our organization’s specific processes and operational needs.
One of the things I appreciate most about EHS Insight is the support provided by their ticket team. They are very responsive and helpful when assisting with backend administrative questions or system configuration issues. Their team is willing to walk through solutions step by step, which makes it much easier to resolve issues and better understand how to manage the system effectively.
I really enjoy using the program and would highly recommend it to other customers. I also appreciate that they have a suggestions board where users can submit ideas — several of the suggestions I have posted have actually been implemented. I value that they listen to user feedback and are willing to integrate ideas into the system.
If I were to move to another role that required a safety management system, I would definitely choose EHS Insight. I even see potential in working for EHS Insight itself, as I believe the system has a lot of growth potential and continues to evolve in ways that benefit users. Review collected by and hosted on G2.com.
One challenge with EHS Insight is that certain areas of the system can take some time to load, which can slow down workflows when navigating between records or reports. Additionally, while the platform offers customization in several areas, there are some limitations with workflow customization. It would also be helpful to have more control over automated email notifications. Currently, the system generates a large number of emails, so having greater flexibility to customize email flows and notifications would improve efficiency and reduce unnecessary messaging.
One area for improvement would be expanding support options, such as offering phone or video call assistance when working through backend administrative issues. While the ticket support team is helpful and responsive, having the ability to communicate in real time can make it easier to walk through more complex configurations or troubleshooting steps and resolve issues more efficiently. Although one option for phone and video support plan is currently available, it is fairly limited and can be costly. Offering more flexible support plans or service tiers with broader access to these options could better meet the needs of different organizations. Review collected by and hosted on G2.com.
Hi Diantha,
Thank you for such a detailed and thoughtful review, we really appreciate you taking the time to share your experience.
We’re glad EHS Insight is helping you centralize safety and compliance data while improving visibility, reporting, and overall efficiency. It’s great to hear the configurability is supporting your workflows, and that our support team has been a helpful partner along the way.
We also love hearing that you’ve seen your suggestions come to life—customer feedback plays a big role in how we continue to evolve the platform.
We appreciate your honest feedback on performance, workflow flexibility, notifications, and support options as well. Insights like yours are incredibly valuable as we continue to improve.
Thanks again for your recommendation and for being part of the EHS Insight community, we’re excited to keep growing with you.
— The EHS Insight Team
