# Top 10 eGain Social Alternatives & Competitors **Average Rating:** 3.6/5 **Total Number of Reviews:** 6 Looking for alternatives or competitors to eGain Social? Social Customer Service Software is a widely used technology, and many people are seeking user friendly, sophisticated software solutions with mentions, tickets, and collaboration. Other important factors to consider when researching alternatives to eGain Social include reliability and ease of use. The best overall eGain Social alternative is Gladly. Other similar apps like eGain Social are Freshchat, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), and Zendesk for Customer Service. eGain Social alternatives can be found in [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Live Chat Software](https://www.g2.com/categories/live-chat). ## Best Paid & Free Alternatives to eGain Social - [Gladly](https://www.g2.com/products/gladly/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) ## Top 10 Alternatives to eGain Social Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how eGain Social stacks up to the competition, check reviews from current & previous users in industries like Broadcast Media, Financial Services, and Wholesale, and find the best product for your business. ### 1. [Gladly](https://www.g2.com/products/gladly/reviews) By Gladly **Average Rating:** 4.7/5 **Total Reviews:** 1,113 Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to eGain Social, Gladly is: - Easier to admin - Easier to do business with - Better at support Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Gladly](https://www.g2.com/compare/gladly-vs-egain-social) **Compare Gladly with other alternatives:** - [Gladly vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-gladly) - [Gladly vs Zoho Desk](https://www.g2.com/compare/gladly-vs-zoho-desk) - [Gladly vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) - [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Gladly vs Sprout Social](https://www.g2.com/compare/gladly-vs-sprout-social) - [Gladly vs Fin](https://www.g2.com/compare/fin-vs-gladly) - [Gladly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gladly) - [Gladly vs Front](https://www.g2.com/compare/front-vs-gladly) - [Gladly vs Reputation](https://www.g2.com/compare/gladly-vs-reputation) ### 2. [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 499 Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. Reviewers say compared to eGain Social, Freshchat is: - Easier to admin - Easier to do business with - Better at support Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-egain-social) **Compare Freshchat with other alternatives:** - [Freshchat vs Gladly](https://www.g2.com/compare/freshworks-freshchat-vs-gladly) - [Freshchat vs Zoho Desk](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk) - [Freshchat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshworks-freshchat) - [Freshchat vs Zendesk for Customer Service](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service) - [Freshchat vs Sprout Social](https://www.g2.com/compare/freshworks-freshchat-vs-sprout-social) - [Freshchat vs Fin](https://www.g2.com/compare/fin-vs-freshworks-freshchat) - [Freshchat vs Freshdesk](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk) - [Freshchat vs Front](https://www.g2.com/compare/freshworks-freshchat-vs-front) - [Freshchat vs Reputation](https://www.g2.com/compare/freshworks-freshchat-vs-reputation) ### 3. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,768 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to eGain Social, Zoho Desk is: - Easier to admin - Better at meeting requirements - Easier to do business with Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Zoho Desk](https://www.g2.com/compare/zoho-desk-vs-egain-social) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Gladly](https://www.g2.com/compare/gladly-vs-zoho-desk) - [Zoho Desk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Reputation](https://www.g2.com/compare/reputation-vs-zoho-desk) ### 4. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,356 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to eGain Social, Agentforce Service (formerly Salesforce Service Cloud) is: - Easier to admin - Easier to do business with - Better at meeting requirements Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-egain-social) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Gladly](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshchat](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshworks-freshchat) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprout Social](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Reputation](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) ### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,995 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to eGain Social, Zendesk for Customer Service is: - Easier to admin - Better at meeting requirements - Easier to do business with Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-egain-social) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Reputation](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) ### 6. [Sprout Social](https://www.g2.com/products/sprout-social/reviews) By Sprout Social **Average Rating:** 4.4/5 **Total Reviews:** 6,529 Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale. Reviewers say compared to eGain Social, Sprout Social is: - Easier to admin - Easier to do business with - Better at support Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-egain-social) **Compare Sprout Social with other alternatives:** - [Sprout Social vs Gladly](https://www.g2.com/compare/gladly-vs-sprout-social) - [Sprout Social vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-sprout-social) - [Sprout Social vs Zoho Desk](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Sprout Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Sprout Social vs Zendesk for Customer Service](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Sprout Social vs Fin](https://www.g2.com/compare/fin-vs-sprout-social) - [Sprout Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Sprout Social vs Front](https://www.g2.com/compare/front-vs-sprout-social) - [Sprout Social vs Reputation](https://www.g2.com/compare/reputation-vs-sprout-social) ### 7. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,886 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to eGain Social, Fin is: - Easier to admin - Easier to do business with - Better at meeting requirements Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Fin](https://www.g2.com/compare/fin-vs-egain-social) **Compare Fin with other alternatives:** - [Fin vs Gladly](https://www.g2.com/compare/fin-vs-gladly) - [Fin vs Freshchat](https://www.g2.com/compare/fin-vs-freshworks-freshchat) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Sprout Social](https://www.g2.com/compare/fin-vs-sprout-social) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Reputation](https://www.g2.com/compare/fin-vs-reputation) ### 8. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to eGain Social, Freshdesk is: - Easier to admin - Easier to do business with - Better at support Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-egain-social) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Gladly](https://www.g2.com/compare/freshdesk-vs-gladly) - [Freshdesk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Sprout Social](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Reputation](https://www.g2.com/compare/freshdesk-vs-reputation) ### 9. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,499 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to eGain Social, Front is: - Easier to admin - Easier to do business with - Better at support Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Front](https://www.g2.com/compare/front-vs-egain-social) **Compare Front with other alternatives:** - [Front vs Gladly](https://www.g2.com/compare/front-vs-gladly) - [Front vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-front) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Sprout Social](https://www.g2.com/compare/front-vs-sprout-social) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Reputation](https://www.g2.com/compare/front-vs-reputation) ### 10. [Reputation](https://www.g2.com/products/reputation/reviews) By Reputation **Average Rating:** 4.5/5 **Total Reviews:** 2,469 Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Reviewers say compared to eGain Social, Reputation is: - Easier to admin - Better at meeting requirements - Easier to do business with Categories in common with eGain Social: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [eGain Social vs Reputation](https://www.g2.com/compare/reputation-vs-egain-social) **Compare Reputation with other alternatives:** - [Reputation vs Gladly](https://www.g2.com/compare/gladly-vs-reputation) - [Reputation vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-reputation) - [Reputation vs Zoho Desk](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Reputation vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Reputation vs Zendesk for Customer Service](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Reputation vs Sprout Social](https://www.g2.com/compare/reputation-vs-sprout-social) - [Reputation vs Fin](https://www.g2.com/compare/fin-vs-reputation) - [Reputation vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-reputation) - [Reputation vs Front](https://www.g2.com/compare/front-vs-reputation) ## Explore Articles - [Best low-code platform for small business apps](https://www.g2.com/discussions/best-low-code-platforms-for-building-apps-at-a-small-business) - [User-friendly payroll software for companies in multiple countries](https://www.g2.com/discussions/what-is-the-most-user-friendly-payroll-software-for-companies-in-multiple-countries) - [Best software for handling payroll and benefits in HR](https://www.g2.com/discussions/best-software-for-handling-payroll-and-benefits-in-hr) - [Leading p2p software with easy integration features](https://www.g2.com/discussions/leading-p2p-software-with-easy-integration-features) - [What is the top-rated visual collaboration platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-visual-collaboration-platform-for-enterprises) - [Media monitoring service with best reviews](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews) ## Spotlight Categories - [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)