Dynamics 365 Sales Reviews & Product Details

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Seller

Microsoft

Discussions

Dynamics 365 Sales Community

Solution Type

All-in-One

Overview by

Kyle Teegarden

Pricing

Pricing provided by Microsoft Dynamics 365 Sales.

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 1624 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Dynamics 365 Sales Integrations

(12)

Integration information sourced from real user reviews.

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Rohit K.

Mid-Market (51-1000 emp.)

11/8/2023

"Good product Needs to be properly configured to the companies requirements to be effective"

4/5

What do you like best about Dynamics 365 Sales?

Will suit emerging and mid sized companies which don't need the complexity of SFDC Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Trying to compete with bigger CRM's and in turn complicating the product for mid size users- target segment Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/23/2019

"Transforming Sales Operations with Dynamics 365 Sales: A Powerful Solution for Business Growth"

4.5/5

What do you like best about Dynamics 365 Sales?

Comprehensive Sales Management: Dynamics 365 Sales offers a comprehensive set of tools and features to manage the sales process efficiently. It provides a centralized platform for tracking leads, managing opportunities, and nurturing customer relationships throughout the sales cycle. This capability helps sales teams stay organized, prioritize activities, and drive revenue growth.

Integration with Microsoft Ecosystem: Dynamics 365 Sales seamlessly integrates with other Microsoft products and services, such as Office 365, Outlook, and Teams. This integration enables sales teams to leverage familiar tools and workflows, improving productivity and collaboration. For example, users can access customer data and sales insights directly within Outlook, enhancing efficiency and reducing context switching.

Customer Relationship Management (CRM) Capabilities: Dynamics 365 Sales is built as a CRM solution, offering robust customer relationship management features. It enables users to track customer interactions, manage accounts, and gain a holistic view of customer data. This helps sales teams understand customer needs, personalize engagements, and build stronger customer relationships. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Complexity and Learning Curve: Dynamics 365 Sales is a feature-rich solution that can have a steep learning curve for new users. The platform offers extensive customization options and configuration settings, which may require technical expertise or training to fully leverage. Users may need time to familiarize themselves with the system and its functionalities.

Customization Limitations: While Dynamics 365 Sales offers customization capabilities, some users have expressed limitations in terms of the extent of customization possible. Advanced customization may require technical expertise or development resources, and there may be certain areas of the platform that are not customizable, restricting flexibility for some organizations' unique requirements.

Integration Challenges: While Dynamics 365 Sales integrates well with other Microsoft products and services, integrating with non-Microsoft systems or third-party applications can sometimes be challenging. Custom integrations may require additional development effort or third-party tools, and compatibility issues may arise when working with diverse IT environments. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

I would recommend every organization which deals with sales and marketing to have Microsoft Dynamics and use them to get the sales report and review it. Sales provide you the overall details of customers and contacts and details of sales and sales report. Microsoft Dynamics provides the correct details and detailed analytics of sales generated and overall details of the customers and clients. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Streamlined Sales Processes: Dynamics 365 Sales provides a centralized platform for managing sales processes, enabling organizations to streamline their sales activities. It helps automate and standardize tasks such as lead management, opportunity tracking, and pipeline management. This solves the problem of manual and disjointed sales processes, leading to improved efficiency and productivity.

Improved Sales Visibility and Forecasting: Dynamics 365 Sales offers real-time insights and analytics into sales performance, pipeline visibility, and revenue forecasting. This helps organizations gain a comprehensive view of their sales operations, identify bottlenecks, and make informed decisions. By solving the problem of limited visibility into sales activities, organizations can improve forecasting accuracy and make proactive adjustments to meet sales targets.

Enhanced Customer Relationship Management: Dynamics 365 Sales provides robust customer relationship management capabilities, allowing organizations to effectively manage and nurture customer relationships. It centralizes customer data, interactions, and communication history, enabling sales teams to deliver personalized experiences and build stronger relationships. This solves the problem of fragmented customer data and improves customer satisfaction and loyalty. Review collected by and hosted on G2.com.

Vishal S.

Inside Sales Account Manager

Enterprise (> 1000 emp.)

12/14/2021

"Best cloud based technology in the world."

4.5/5

What do you like best about Dynamics 365 Sales?

It's a comprehensive package of all-in-one Microsoft Office, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM). It's the best in the market as it has the best cybersecurity in the world. Pay as you go is the best part. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

I don't like its licensing part. One must have their system licensed with MS or others like Linux. Could work on implementing with open source. Price is also a little high. Most people go for open source in case of a low budget. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

It's recommended if you have 500 plus employees. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

MS Office is something every company needs, and it's provided along with CRM and ERP. It's an all-in-one solution with a subscription-based model. We can add or remove as per the requirements. Doing daily sales, creating and closing opportunities. Review collected by and hosted on G2.com.

Heena K.

Small-Business (50 or fewer emp.)

8/22/2023

"review"

5/5

What do you like best about Dynamics 365 Sales?

user friendly good nature and helpful interested at dynamics 365 sales nice to work space liked th e workspace dynamics are very interested nice work thanks for it Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

sometimes slow not able to capture sometimes not even get clearificaton not so the dynamics 365 have to be clarify Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

9/13/2023

"Nice platform"

4/5

What do you like best about Dynamics 365 Sales?

Easy to use, doesn't get hang. Fast performance. Easily available. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

It has been updated to unifinance for better interface. Data filteration needs update. Some features are restricted. Review collected by and hosted on G2.com.

Olivia P.

Brand Analyst

Small-Business (50 or fewer emp.)

1/10/2023

"Delivering an integrated and streamlined customer database solution"

4.5/5

What do you like best about Dynamics 365 Sales?

Using Microsoft Dynamics 365 Sales is the ideal platform for success in any business venture, offering a combination of enhanced customer relationship management (CRM) tools, financial insights, and sales automation. Its robust database ensures accuracy and reliability when it comes to data storage. As well as this, its customizable interface allows us to tailor our operations according to our specific goals or needs. Furthermore, the ability to quickly view inventory reports with minimal effort further enhances how efficient managing your organization can be - streamlining tasks involving product measurements while also providing a better understanding of areas needing more attention or focus through detailed performance analytics. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

I find the lack of accessibility for Dynamics 365 Sales Microsoft Accessing Outlook from afar quite inconvenient. Using a mobile device makes it difficult and time-consuming, especially considering how much security is needed during the process, which requires further login steps on both devices. As someone who works remotely often, I need quick access with no extra hassle when using multiple tools, such as conference calls at once - something not currently available in this program. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Using Dynamics 365 Sales, salespeople can quickly analyze customer purchase history and tailor their approaches accordingly. Additionally, the platform shows us when our emails are opened so we can better engage with customers immediately. Its intuitive design makes Dynamics an invaluable part of any successful business strategy. Review collected by and hosted on G2.com.

SHERIL V.

LTS Support Consultant

Enterprise (> 1000 emp.)

6/6/2023

"CRM to keep your work organised"

5/5

What do you like best about Dynamics 365 Sales?

Keeping notes

Being up to date on where you are on a task

Easy to transition in absence Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Product Training for dashboard creation can be better Review collected by and hosted on G2.com.

Aristion C.

Small-Business (50 or fewer emp.)

3/28/2023

"It completely changes the way you keep track of your leads and sales"

4/5

What do you like best about Dynamics 365 Sales?

Its broad customization is definitely helpful to cater to every customer's need. The UI is very friendly and intuitive as well as the new integrations with AI. Very good learning curve. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes it can be overwhelming to know which functionalities to use. Review collected by and hosted on G2.com.