Dynamics 365 Sales Reviews & Product Details

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Seller

Microsoft

Discussions

Dynamics 365 Sales Community

Solution Type

All-in-One

Overview by

Kyle Teegarden

Pricing

Pricing provided by Microsoft Dynamics 365 Sales.

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 1624 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Dynamics 365 Sales Integrations

(12)

Integration information sourced from real user reviews.

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Sam K.

Account Executive

Enterprise (> 1000 emp.)

8/5/2024

"Dynamics 365 powerful plan"

5/5

What do you like best about Dynamics 365 Sales?

You can manage all your tasks and activities, create orders, quotes, and much more. The best part is it's easily integrated with Microsoft tools like Outlook, Exchange, and more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Lagging sometimes and low response due to heavy data storage might be something which can be improved. Review collected by and hosted on G2.com.

Majid h.

Sourcing Specialist

Enterprise (> 1000 emp.)

10/15/2024

"It is a very extensive and problem solving software."

5/5

What do you like best about Dynamics 365 Sales?

Very helpful tool for managing the order and PO's. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes it gets slow rest it is fine and good. Review collected by and hosted on G2.com.

Priyesh J.

Associate Director of Sales

Small-Business (50 or fewer emp.)

12/4/2024

"Very useful for office works"

4/5

What do you like best about Dynamics 365 Sales?

Excellent products and ease to use and share with colleagues for online updating and tracking Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes takes time to update for execution Review collected by and hosted on G2.com.

Jinkal S.

Consultant

Mid-Market (51-1000 emp.)

11/5/2024

"Key features and strength"

4/5

What do you like best about Dynamics 365 Sales?

User friendly interface

Customization

AI and Machine Learning Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Complex customization Need

Cost

Learning curve Review collected by and hosted on G2.com.

Kirtiman C.

Senior Project Management Consultant

Enterprise (> 1000 emp.)

10/3/2024

"Awesome sales automation tool!"

4.5/5

What do you like best about Dynamics 365 Sales?

Its easy to do the sales automation, check the performanec of sales team and get the results in the dashboards, good product! Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

More dependency on the implementation partner. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/22/2024

"Although I do not use it Dynamics 365 Sales every single day, I have found it incredibly useful."

3.5/5

What do you like best about Dynamics 365 Sales?

Although I do not use it Dynamics 365 Sales every single day, I have found it incredibly useful the times I have used it and would recommend to others. I really like how we used easy to use and very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The only downside I feel like is that it's primarily for Microsoft. Review collected by and hosted on G2.com.

david k.

Information Technology Support Specialist

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/21/2024

"I can boldly make a decision with confidence knowing it is accurate from real-time data access."

4.5/5

What do you like best about Dynamics 365 Sales?

Boldly make decisions from real-time access to data. Effectiveness for streamlining the pipelines. Extensiveness for the sales team to provide insights that are reliable. Dreadful for its customization. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Exemplifies the efficiency with real-time data access. Cost effective. Review collected by and hosted on G2.com.

Ishant S.

Cloud Consultant

Enterprise (> 1000 emp.)

3/21/2024

"All feature in one place"

5/5

What do you like best about Dynamics 365 Sales?

It's easy to use & customized. You can track everything with D365 like mails, conversation, calls etc. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

when you make changes in D365 on global level it's gives your few issues. Review collected by and hosted on G2.com.

Amy D.

Commercial Integration Manager

Enterprise (> 1000 emp.)

10/23/2019

"Great tool for Capturing Future Business"

4.5/5

What do you like best about Dynamics 365 Sales?

The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

At times, D365 is a little cumbersome to navigate. There are so many links to get through Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

By entering opportunities in D365, we are able to see product areas that we need to focus and improve upon based on our forecasts Review collected by and hosted on G2.com.

Aaron B.

Systems Administrator

Mid-Market (51-1000 emp.)

1/17/2024

"Dynamics is a decent system that will do what you need it to."

4/5

What do you like best about Dynamics 365 Sales?

The platform is fairly user friendly and easy enough to administrate. It integrates with our phone system which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Microsoft is lacking customer support when it comes to most of their products. Review collected by and hosted on G2.com.