--- title: Dynamics 365 Sales Reviews meta_title: 'Dynamics 365 Sales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1623 reviews by the users' company size, role or industry to find out how Dynamics 365 Sales works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 1623 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Dynamics 365 Sales Reviews **Vendor:** Microsoft **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 1,623 ## About Dynamics 365 Sales Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). ## Dynamics 365 Sales Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dynamics 365 Sales, benefiting from its intuitive design and seamless Microsoft integration. (21 reviews) - Users value the **seamless integration** with Microsoft products, enhancing efficiency and streamlining processes in Dynamics 365 Sales. (11 reviews) - Users value the **efficient lead management** capabilities of Dynamics 365 Sales, enhancing sales performance and productivity. (11 reviews) - Users find Dynamics 365 Sales **extremely helpful** for tracking leads and boosting sales productivity effectively. (10 reviews) - Users value the **excellent customization options** in Dynamics 365 Sales, enhancing efficiency and improving workflow management. (9 reviews) - Users highlight the **automation of repetitive tasks** in Dynamics 365 Sales, significantly enhancing productivity and workflow efficiency. (8 reviews) - Users appreciate the **easy customization** options in Dynamics 365 Sales, enabling tailored solutions for their business needs. (8 reviews) - Users value the **seamless integration with Microsoft tools** , enhancing productivity and easing task management within Dynamics 365 Sales. (8 reviews) - Lead Generation (8 reviews) - Seamless Integration (8 reviews) **What users dislike:** - Users experience a **steep learning curve** with Dynamics 365 Sales, especially if unfamiliar with CRM systems. (13 reviews) - Users struggle with the **complex customization** of Dynamics 365 Sales, often requiring significant time and technical support. (8 reviews) - Users find the interface of Dynamics 365 Sales **not intuitive** , making navigation and task completion sometimes cumbersome. (7 reviews) - Users note that the **licensing costs** for Dynamics 365 Sales can escalate quickly with added features and complexities. (6 reviews) - Users notice **limited features** in Dynamics 365 Sales, particularly in on-premise versions, impacting overall user experience. (6 reviews) - Users find the **initial setup and customization time-consuming** , often requiring support and feeling complex for non-technical users. (6 reviews) - Users find the **cluttered interface** of Dynamics 365 Sales confusing and not intuitive for navigation tasks. (5 reviews) - High Complexity (5 reviews) - Users experience **slow performance** with Dynamics 365 Sales, leading to frustrations during usage and affecting productivity. (5 reviews) - Expertise Required (4 reviews) ## Dynamics 365 Sales Reviews ### 1. Best Customer relationship management tool so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics 365 is a best cloud based CRM application. A multi user data entry tool which can be integrated well with other application of microsoft as well. The best part is that it supports multiple OS platforms android, iOS. It's simple design helps user to interact with software at ease and helps to accomplish the basic purpose of using the software. **What do you dislike about Dynamics 365 Sales?** There are some interface issues else everything is fine enough with Microsoft Dynamics. **Recommendations to others considering Dynamics 365 Sales:** I recommend Microsoft Dynamics 365 to mediocre firms due to its cost effectiveness and easy deployment. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It helps in customer-vendor interaction along with sales tracking and sales progress checking. ### 2. Great solution, when configuredm properly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Dynamics 365 Sales?** The possibilities to add features is endless. From small alterations to complete modules. it can be fully customized. **What do you dislike about Dynamics 365 Sales?** The roadmap of the configuration is not that straight forward, but when you know where the settings are that you need, you're golden **Recommendations to others considering Dynamics 365 Sales:** If you need a program that can be customized to almost any need, this program is perfect for you! **What problems is Dynamics 365 Sales solving and how is that benefiting you?** we use it to track sales, budgets, forecasts, and ad hoc agreements. we were at 80% of all necessary data and activities being monitored by MS Dynamics CRM. ### 3. All in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Dynamics 365 Sales?** It filly integrates customer information, easily access cases/tickets that staff are working on and easily inegrate to other microsoft products and services. **What do you dislike about Dynamics 365 Sales?** When I used the app, it is really kinda slow. Maybe it's because we're using a virtual desktop interface or it's the app itself. **Recommendations to others considering Dynamics 365 Sales:** Not that easy to master but once you get the hang of it, easy peasy. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Case management. Gives transparency and visibility on what's happening with a case. ### 4. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Taryn M. | Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Dynamics 365 Sales?** How fast it works, how wide of a platform it is, and how it does what it says its going to do **What do you dislike about Dynamics 365 Sales?** how it creates technological problems, how its hard to customize **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Im solving having to individually labour, now using automation ### 5. The most helpful CRM out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Dynamics 365 Sales?** I think the most helpful thing about CRM is the organization of the layout. **What do you dislike about Dynamics 365 Sales?** The most unhelpful thing is the ability to be able to get to another page so quickly without trying. **Recommendations to others considering Dynamics 365 Sales:** It works great and is super interested! **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We solve problems in making it easier on our company to organize candidates information. We’ve realized it has a lot of benefits including the organization of all the information we need. ### 6. Dynamics 365 for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Dynamics 365 Sales?** It is segregated perfectly and user can use easily the unified interface is amazing **What do you dislike about Dynamics 365 Sales?** Sometime it's having speed issues. It get slow sometimes **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We are trying to resolve tax calculations problem in our system we are integrating some third party tool for thebsane. We have customised easily it according to our need basically we are using incident management ### 7. Great CRM for small to mid size companies **Rating:** 3.5/5.0 stars **Reviewed by:** Eddie V. | Territory Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Dynamics 365 Sales?** I do like that you are able to filter through a tone of different criteria **What do you dislike about Dynamics 365 Sales?** I would like to have a better way to source all of my contacts/leads, creating views based on states, and being able to quickly and easily customize your filters/fields **Recommendations to others considering Dynamics 365 Sales:** I would consider Microsoft Dynamics 365 for Sales to those looking for a simple, easy to use CRM to keep all of your customer and potential candidate's info in one place. As well as managing a sales team and track KIPs and forecast future revenue/sales. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Using Dynamics CRM for customer's contact info and building pipeline and efforts based on KPIs ### 8. The CRM which helps you to be more productive and reliable. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Dynamics 365 Sales?** Very flexible with all the Microsoft tools and applications and also with third party applications. It’s interface is very familiar and easy to navigate. **What do you dislike about Dynamics 365 Sales?** It is a bit difficult to understand initially as a tool,need proper trainings. It takes time while executing large queries. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It made but confused initially,but once we are trained with different functions,tools and modules,it becomes very familiar to use. ### 9. Easy Implementation, Amazing results **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor B. | Organization Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Dynamics 365 Sales?** What I like most about this product is the fact that is on cloud. The flexibility also allows it to be used widely in an organization as it expands. **What do you dislike about Dynamics 365 Sales?** Only thing I dislike is that most organizations are equipped to work with Google, not so much Microsoft **Recommendations to others considering Dynamics 365 Sales:** The product has diverse benefits. It might also have some shortcomings. Even though the benefits have outweighed the shortcomings in our organization, proper feasibility study will be helpful especially to the young organizations. However, for an already established organization Microsoft Dynamics 365 is the best for bringing together the CRM and ERP functionalities. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** it has been easy to have unified experience at work. It has contributed greatly to the reduction of time wastage which is usually experienced when switching from one product to the other. Through this, the organization has experienced increase in productivity and effectiveness of individuals ### 10. Good database software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2019 **What do you like best about Dynamics 365 Sales?** Really enjoyed using Microsoft teams. Very easy and logical to use. You can also customise it, which is great. **What do you dislike about Dynamics 365 Sales?** Support would sometimes take quite a while to get through to. **Recommendations to others considering Dynamics 365 Sales:** Easy to use **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It’s helped me keep on top of my tasks and reminded of preplanned activities and follow ups. ### 11. Dynamics **Rating:** 3.5/5.0 stars **Reviewed by:** Gregory L. | SR. QA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Dynamics 365 Sales?** That is nice they have made it more user friendly **What do you dislike about Dynamics 365 Sales?** Better user interface for mobile devices **What problems is Dynamics 365 Sales solving and how is that benefiting you?** N/A ### 12. Microsoft Dynamics 365 Review: "Are AI and Outlook Integration your Primary Concerns? Here's the Pro **Rating:** 4.0/5.0 stars **Reviewed by:** Morgan D. | Alumni Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Dynamics 365 Sales?** Having options for both cloud and on-premise solutions. Some clients, especially government contracts do not allow cloud-based solutions and must have on-premise. However, for most the cloud is the better option. **What do you dislike about Dynamics 365 Sales?** Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Currently, the commercial commodity sales, residential commodity, and equipment sales side of our business are using the product. We're using it as two tenants integrating with our backbone ERP for real-time data. It addresses the sales side of our organization and provides data on opportunities, in addition to prospect and customer communication. ### 13. A Dynamic CRM for sales that pairs nicely with Office 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics CRM is a easy to use cloud based CRM that integrates with many of the other Office 365 tools and Apps offered By Microsoft. The system is ready to go out of the box but is also highly customizable. You can pretty much make it do almost anything you want it to. **What do you dislike about Dynamics 365 Sales?** Sometimes updates can break the system. You are limited to front end modifications unlike internal systems that use SQL. It is very expensive. **Recommendations to others considering Dynamics 365 Sales:** If you are heavily invest in other microsoft cloud apps and tools, and want a CRM that will integrate seamlessly, this would make a good choice. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We wanted a CRM that could be customized to suit our business process and could grow with us. ### 14. Well-integrated CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Omar S. | Temporary EDI Coordinator, Italy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Dynamics 365 Sales?** I liked the sales tool in prospecting leads and create pipeline **What do you dislike about Dynamics 365 Sales?** Scarse reporting tool, plus a technical consultant is required for rolling up **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Lead generation and prospecting. ### 15. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Dynamics 365 Sales?** I am able to have everything synced up. As long as everything is updated Outlook works the best with all of the other products for one price. **What do you dislike about Dynamics 365 Sales?** Nothing much to dislike. Very useful and helpful when it comes to doing a lot of tasks at once and staying organized. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Time Management, Task prioritization ### 16. Pretty robust for a web-based software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Dynamics 365 Sales?** Dynamics has a great email marketing campaign that allows tracking via Outlook desktop as well. The detailed metrics that can be customized for each user group and type allow perfect control of the named users to avoid duplication and miscommunications, which always cause Customer Service disconnects. **What do you dislike about Dynamics 365 Sales?** Entry fields do not consistently autosave the information entered, which causes frustration for users and some redundancy. The number of variables available and the customizable fields make it easy to create categories that are very specific to the targeted markets. Intuitive save features would be a huge plus. **Recommendations to others considering Dynamics 365 Sales:** Know the licensing requirements from your vendor/reseller before committing to any time or resources. We were unable to transition to full usage because the package we were promised was not actually available to be sold as we were originally told. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Our organization is growing at a rapid pace. While we have traditionally relied upon the road warriors to bring in contracts and prospect new business, it is no longer a cost effective method of reaching out to customers. With Dynamics 365, we can customize our marketing efforts to utilize technology and tweak messaging with the personal touches our customers expect. ### 17. Absolutely necessary **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Dynamics 365 Sales?** Absolutely necessary to identify the needs of potential customers, I think the price per month is more than fair **What do you dislike about Dynamics 365 Sales?** Ok for medium or small companies but probably not enough for small companies **Recommendations to others considering Dynamics 365 Sales:** Quite affordable so you dont have anything to lose, if you try it you will probably keep it as an everyday tool **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Not solving problems really but its really helping us to understand what the clients need, what can we offer, and finding more potential customers ### 18. Great product option for businesses that require high configuration and customization. **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle M. | Logistics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2019 **What do you like best about Dynamics 365 Sales?** Easy to sign on and set up. You are able to manipulate all data to your desired view and information needed. Easy to track, view and follow up on customer data. Sustains all functions of business. **What do you dislike about Dynamics 365 Sales?** Mobile application is not user friendly, crashes and very limited to what you can do. User should be able to do most of what is possible in PC on the mobile device. CRM is not very user friendly to beginners.or new users. Slow af saving data due to cloud based service. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft Dynamics CRM allows business to manage their customers and contacts in a single application with real time data. Specialized training is not required, however recommendations for more advanced integrations. ### 19. Standard Dynamics works fine **Rating:** 3.5/5.0 stars **Reviewed by:** Frits M. | Chef, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Dynamics 365 Sales?** Come with a ton of features Easy to use Integration with Outlook Easy customization Integration with Dynamics AX **What do you dislike about Dynamics 365 Sales?** Reporting part of it could be better The price is a bit high **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Our prospect management and contracting management is done via Dynamics 365. ### 20. We use Microsoft Dynamics every day and it works well. **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline S. | Group Exercise Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Dynamics 365 Sales?** I like that it compiles client information and allows the tracking of emails, phone calls, tasks, and notes, and allows me to set reminders and schedule activities. **What do you dislike about Dynamics 365 Sales?** I dislike that it seems to run slow multiple times during the day. **Recommendations to others considering Dynamics 365 Sales:** I highly recommend it. Though we experience slowness, the overall product is easy to use and very helpful! **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We are solving client relationship management problems and keeping on top of tasks and client contact! ### 21. Being able to access from multiple stations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Dynamics 365 Sales?** I enjoy the fluidity of the program. It is very easy to access the multiple programs when away from your work computer as well your mobile phone. **What do you dislike about Dynamics 365 Sales?** It is a bit confusing at times. Such as with signing in you must use the official employee number @mgmresorts email, when I infact use the more simpler escoggins **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Can’t say I have solved many problems so much with it but it is decently easy to use and I have enjoyed that aspect ### 22. Dynamics365 for Aussie Field Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Gus M. | Dynamics365 Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about Dynamics 365 Sales?** All modern CRMs fundamentally provide the same functionality, however, Dynamics is an absolute standout as it works within Outlook. I utilise it everyday as a Dynamics consultant and know that like most sales people we are resistant of doing anything that requires additional effort! Its nice that sales people do not have to choose to use a different system to manage activities; they just keep using Outlook email and calendar, Dynamics manages it all for you **What do you dislike about Dynamics 365 Sales?** Dynamics 365 is a huge platform solution and there are many ways to implement and some features are just not intuitive such as enabling the Outlook connection. The form editor is not very user-friendly compared to other systems and dashboards although visually appealing are not very useful for field salespeople. These and other reasons are why I began AusDynamics365.com.au specifically for field sales as there needed to be a stripped back and specific offering for field sales with a rapid start - out of the box configuration. **Recommendations to others considering Dynamics 365 Sales:** Dynamics is a fabulous business platform that will be an invaluable asset to your organisation. The key is defining what you are hoping to achieve with implementing this system and choosing the right partner that can guide and challenge you to ensure the outcome is met. I am happy to provide some overview of many successful implementations over 10 years, drop me a line at contact@ausdynamics365.com.au **What problems is Dynamics 365 Sales solving and how is that benefiting you?** In field sales many organisations find each sales person has their own way or style in getting business through the door. The 80 / 20 rule applies in this industry where top salespeople bring in most of the business whilst the average to struggling field reps make up the rest. Dynamics provides the ability to replicate some of the effective processes the top salespeople use and assist the less performing reps with identifying real opportunities and nurturing the ones that are not ready to buy. The field sales manager finally has a holistic view of all sales team activities and can quickly identify areas that require attention due to lack of activity, neglected accounts, pipeline forecasting and close probability to report to delivery managers. ### 23. Really good CRM software, I'd suggest it to any company **Rating:** 3.5/5.0 stars **Reviewed by:** Manuel L. | Software specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2019 **What do you like best about Dynamics 365 Sales?** The software is really well done, the module is easily customizable and the code is up to date with today's standard **What do you dislike about Dynamics 365 Sales?** There still might be some things not functioning properly. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It really helps me manage in easy way the relationship with the customers/businesses ### 24. Great concepts, especially when Sales Insights A.I. is fully realized **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Dynamics 365 Sales?** The potential for an Intelligent CRM is there. It just needs to be fully realized as a cultural-emotional intelligent relationship tool **What do you dislike about Dynamics 365 Sales?** The prices is quite high per user + the sales insights A.I. is far from specific relationship accuracies **What problems is Dynamics 365 Sales solving and how is that benefiting you?** We are working with Microsoft to improve their A.I. * relationship personalization from sparse inputs, not big * cultural-emotional intelligence at each relationship step * multi-modal identity from documents + audio, video and smart edge sensors ### 25. Easy Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Dynamics 365 Sales?** Everything is very clear which is rare to find in any software **What do you dislike about Dynamics 365 Sales?** The help section wasnt quite clear enough for my liking **Recommendations to others considering Dynamics 365 Sales:** Take your time to go through everything, it will help you later **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Its brought the entire office together and keeping us on the same page - HUGE help ### 26. It's OK **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Dynamics 365 Sales?** It had all the features that you are looking for in a CRM **What do you dislike about Dynamics 365 Sales?** It can be very confusing at times, and not streamlined enough for a novice. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** tracking customer reports, clients information and having it all in once place for ease of access. ### 27. Mixed Bag of usefulness **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Dynamics 365 Sales?** I really enjoy how easy it is to use this program and that i can focus on using its features instead of constantly teaching others how to use it. When new sales reps are onboarded and begin to use the program that can navigate and figure out the basics on their own. when it gets down into the reporting level data and turning everything in to charts is when they typically have more issues. It is convenient to use to search through an array of data we have national wide on any customer or potential customers. **What do you dislike about Dynamics 365 Sales?** It may just be the version out company purchased, or preferred but it is extremely difficult to update the existing data due to all of the locked fields. for example we need to update the DBA (doing business as) name on an account because it changed hands we have no option to update. Instead we have to create a new entry at that address and have duplicate information/old information that is no longer relevant. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Previously we had each area of the company using many different systems of reporting and seeking out information on new customers. Now we all use the same unifying system nation wide and can roll information up or down to focus on opportunity. ### 28. Best CRM for Sales and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics CRM is the best CRM in the market for Sales and Support Personnel to scale up their sales and Support cases and tracking each very easily **What do you dislike about Dynamics 365 Sales?** There is nothing that you would dislike about Dynamics CRM **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Customizations available for any business domain ### 29. D365 Is Taking Over **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Dynamics 365 Sales?** The integration between Dynamics 365 and the Microsoft offering of products is incredible. For a CRM, it is often harder to integrate with other business applications, but with D365 a lot of the connections to other products are present out of the box. **What do you dislike about Dynamics 365 Sales?** Compared to competitors, the look and feel of D365 feels a bit old. For a CRM developer, the solution explorer is also a tad bit old fashioned; however, Microsoft has been rolling out UI updates which are improving that issue. **Recommendations to others considering Dynamics 365 Sales:** Perhaps the most attractive piece of using D365 is the incredible functionality that can be added if you also use other Microsoft solutions. Whether it is Outlook, OneNote or even a PowerApp, the ever growing list of features you can add to your Dynamics solution is impressive. Microsoft has tons of resources for adding additional features to D365 for Sales, and that shouldn't be taken lightly. From PowerBI to PowerPoint, you will find any solution you need for a business need. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The connection between various parts of organizations. Providing businesses with more wholesome views of their operations between departments through the use of D365. With the CRM, businesses are able to see incredible amounts of sales information that they can use to make informed and smart decisions. ### 30. Review for Office 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel M. | Sr Consultant - Inside Sales, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Dynamics 365 Sales?** It has Excel, PowerPoint, One Note everything under one roof which makes it easier for us to work **What do you dislike about Dynamics 365 Sales?** The forceful upgrade to new version at times can be annoying **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The productivity ofcourse increases with the availability of different tool bars that are required for the daily operations like word, one note, excel that too it is available online as well. ### 31. Great Customization CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Emily G. | PM Analyst/BSA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Dynamics 365 Sales?** I find the dynamics CRM interface to be quite user friendly as well as customization. We were able to build out items that aided tracking and transparency to improve efficiency. Dashboards were a big part of the solution that allow our managers to have a quick view of data providing the correct amount of detail. **What do you dislike about Dynamics 365 Sales?** At this point, I do not have any dislikes to highlight. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Microsoft Dynamics CRM provided strong process improvement for our business. Switching from excel tracking sheets to this solution was a great leap and improved reporting, tracking, and processes. ### 32. This is great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Dynamics 365 Sales?** I really like hoe this software enables us to bring everything together. For a large company this kind of system is a must have. Nr 1 for Microsoft on this one. Glad we starten using this **What do you dislike about Dynamics 365 Sales?** IT departement runs this I guess. It's very safe, can't complain. No longer support Windows 7 Soon, but not a real con... **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It keeps everything organized and in reach, for all employees, management and so on... ### 33. Reliable product for sales management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft dynamic crm is simple to use , easy to learm, well coordinated and inexpensive. **What do you dislike about Dynamics 365 Sales?** It is a bit slow when executing large querries. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Connecting emails calendars as it syncs with outlook, it has social listening tools that allows the user to know what his contacts are tweeting about. ### 34. Great CRM solution for Outlook integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Dynamics 365 Sales?** The strongest point of the Microsoft CRM is the integration into MS Office products. For primary desktop users that will be using Outlook and Office, the integrated options are big plus. **What do you dislike about Dynamics 365 Sales?** There was no mobile option. If there was, it was very limited. If you have field sales contributing to the CRM, this is a challenge on the road when you need to boot a laptop to use it. this reduces the likelihood of people adding post sales call feedback. **Recommendations to others considering Dynamics 365 Sales:** If mobile use is a priority, Microsoft Dynamics is no the right choice. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Aggregating sales leads and developing sales funnel. Contact information. Tracking key account variables. ### 35. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2019 **What do you like best about Dynamics 365 Sales?** Very easy to use and navigate through especially in a hurry. **What do you dislike about Dynamics 365 Sales?** Sometimes it is laggy, but most of the time it is not and works fine. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** No problems, just good things from the marketing strategies it provides ### 36. easy and very userfriendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Dynamics 365 Sales?** its very convenient to use and search files and emails. **What do you dislike about Dynamics 365 Sales?** takes time to load andc ompany does not have control of the data, and if the remote CRM system has an outage, the company is unable to retrieve records. **Recommendations to others considering Dynamics 365 Sales:** nothing as such **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Personalize the buyer experience and helps me organise ### 37. Microsoft Dynamics CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Dynamics 365 Sales?** The way all the data is represented, filters of all the opportunities and dashboard is very easy to understand all the activities **What do you dislike about Dynamics 365 Sales?** As I have team viewer licence of CRM so main challenge was if I need to change or modify anything I need to contact Admin, further everything was fine **What problems is Dynamics 365 Sales solving and how is that benefiting you?** To filter out data with different charts in Dashboard and also we evaluate the forecasts on the same platform. ### 38. Great tool for follow up opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Dynamics 365 Sales?** Opportunity management. Follow up the business process **What do you dislike about Dynamics 365 Sales?** Sometimes is slow Sometimes offline tool does not work **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Keeping at hand all relevant information about a customer when closing a deal ### 39. Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Dynamics 365 Sales?** Unify your data.Get predictive insights.Achieve amazing results.Make smarter decisions.Take actions that drive your business. **What do you dislike about Dynamics 365 Sales?** Nothing much everything is just fine and good as usual. **Recommendations to others considering Dynamics 365 Sales:** Just Go Ahead **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Whole lot of benefits only. ### 40. Great program can be a little costly **Rating:** 2.5/5.0 stars **Reviewed by:** Michael G. | Restaurant Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Dynamics 365 Sales?** I'm the CO/Owner of A Little Touch Of Soul, INC. & handle all the marketing aspects of the business & I Found this product a little costly if it's Microsoft based I'm going to use it if I haven't already as I'm a major Fan of Microsoft & this product is just a little out there costly, inexeffective yet simulating. **What do you dislike about Dynamics 365 Sales?** Cost, Packaging, Customer Service, Layout, Not very user friendly **Recommendations to others considering Dynamics 365 Sales:** Read the fine print before purchasing, & if your looking for Sales look under all Sales Software before Deciding on a product, **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Math part of my Marketing Strategy, ### 41. Easy to use and understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Dynamics 365 Sales?** With most of my prior experience in CRM rooted into SalesForce I was apprehensive when I discovered my new sales role would require me to learn Microsoft Dynamics. Surprisingly I have found it very easy to understand and navigate with a nice User Interface that keeps me from getting lost when looking for records and specific accounts. With great easy to access analytics I have enjoyed learning more about this CRM and using it in my day to day outreach to my prospects. **What do you dislike about Dynamics 365 Sales?** Creating new custom views was a challenge to learn at first but it has become easier the more I do it. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Keeping an accurate record of accounts and prospect interactions. Logging calls metrics, activities, and notes. ### 42. Easy to learn, difficult to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Dynamics 365 Sales?** I like how Microsoft dynamics pulls real time information from news sources, company websites, social media outlets, etc. to give you more insight into a company right away. **What do you dislike about Dynamics 365 Sales?** I wish it was more intuitive and the views were more user friendly. Example - there are only so many ways to record a touchpoint with a client, so you have to choose the one you think fits best even if it doesn't make sense. Recording if you sent a gift to a client is hard. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It makes it easier for everyone on the pursuit team to be on the same page and understand our clients better. ### 43. Lots of Potential **Rating:** 3.0/5.0 stars **Reviewed by:** Francisco A. | Aftermarket Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Dynamics 365 Sales?** The possibility of having everything in real time. Dynamics permits you to have all different departments connected up to the point of dispatch to the customer. It is impressive what it can do **What do you dislike about Dynamics 365 Sales?** Dynamics falls shorts in the repetitive screens. It does not permit the possibility to just flow immediately from sales order to purchase order. It is very picky with inventory adjustments which makes it difficult when needing to make changes. **Recommendations to others considering Dynamics 365 Sales:** It will be one program for all your company needs. Just be aware that a lot of duplicate windows are in place unnecessarily and once you make a change or process an order. It is a hassle to reverse. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It is the software that is primarily used. Everything in one place is the convenience. Report are impressive. Very detailed. ### 44. CRM User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay E. | Graphics Coordinator, Design, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Dynamics 365 Sales?** CRM allows you to input sales data all in one place. My favorite feature is connecting with Sharepoint, where now you not only have the sales data, but one place to keep documents and be able to collaborate as a team on one platform. **What do you dislike about Dynamics 365 Sales?** It can be a little confusing at first, but once you learn the software, it is extremely helpful. **Recommendations to others considering Dynamics 365 Sales:** It is a great tool for data and collaboration. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** The significant collaboration aspect. You are able to keep track of important sales data while also being able to house documents that the entire team can collaborate on at once. ### 45. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Dynamics 365 Sales?** Best in the world. Every product are connected within one platform. **What do you dislike about Dynamics 365 Sales?** Nothing to dislike. Everything is good.. **Recommendations to others considering Dynamics 365 Sales:** Should use everyone **What problems is Dynamics 365 Sales solving and how is that benefiting you?** No problem in business. ### 46. Client management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Dynamics 365 Sales?** It’s an easy to use platform and intuitive to navigate. **What do you dislike about Dynamics 365 Sales?** The desktop browser interface does feel somewhat slower than other CRMs I’ve used. Navigating with the back button reloads everything. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Easy to use global client management. Easy to find information on customers and service calls ### 47. Very nice service **Rating:** 4.0/5.0 stars **Reviewed by:** Yassine M. | Excuserr may, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Dynamics 365 Sales?** It is easy to use because everything is easy to find. **What do you dislike about Dynamics 365 Sales?** Nothing it is a really nice app where i dont have issues **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I am not ### 48. A very great positive experience with this organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2019 **What do you like best about Dynamics 365 Sales?** The service quality and the way of service is very superb , very supportive for me **What do you dislike about Dynamics 365 Sales?** Nothing for dislike as per my knowledge and experience and as I nothing like that **What problems is Dynamics 365 Sales solving and how is that benefiting you?** I got main issue in server and main profile of Microsoft for open files and close that time ibam facing now its clear ### 49. Excellent software! **Rating:** 4.0/5.0 stars **Reviewed by:** Mary Ann B. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Dynamics 365 Sales?** Microsoft Dynamics is easy to install, set-up, and start using. This CRM design allows organize all clients by categories and allow file access too which is really good. This application is great not only for a sales perspective, but also a service and marketing aspect. Really help us organize the details. **What do you dislike about Dynamics 365 Sales?** The price for the software is quite too high, other than that all is good. **Recommendations to others considering Dynamics 365 Sales:** This program is very organized, allows you to manage the planning of your business resources and customer relationship management. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** It is a structured, organized and defined program that any company can use and implement. Really help us manage things on a more professional level. ### 50. Worthy investment for larger companies **Rating:** 3.5/5.0 stars **Reviewed by:** Karlis N. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Dynamics 365 Sales?** It has almost unlimited functionality and extensibility. Should satisfy most organizations. It can also be used for non-standard CRM processes and the new version has a bunch of apps that allow company to use specific workflows by paying only for them and not purchasing the entire suite. Also we can recommend sticking to standard processes and not deviating. **What do you dislike about Dynamics 365 Sales?** Can be heavy for smaller companies or companies with simple processes. Be careful with customization as they can prevent migration or even break the system in many cases. **Recommendations to others considering Dynamics 365 Sales:** Do some testing and see in maybe some smaller lightweight CRMs can do what is required with fraction of the price and easier implementation. **What problems is Dynamics 365 Sales solving and how is that benefiting you?** Client and opportunity tracking, budgeting, forecasting. Order management and Sales quota fulfillment tracking by orders submitted to CRM for support staff to invoice to customers. ## Dynamics 365 Sales Discussions - [Marketing Automation and MS Dynamics](https://www.g2.com/discussions/31050-marketing-automation-and-ms-dynamics) - 1 comment, 1 upvote - [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) - 3 comments, 1 upvote - [How do i reset the system and increase productivy?](https://www.g2.com/discussions/how-do-i-reset-the-system-and-increase-productivy) - 1 comment, 1 upvote - [b](https://www.g2.com/discussions/b) - 1 comment, 1 upvote - [Refreshing page a bunch to get ticket to appear?](https://www.g2.com/discussions/15518-refreshing-page-a-bunch-to-get-ticket-to-appear) - 1 comment, 1 upvote - [View Dynamics 365 Sales pricing details and edition comparison](https://www.g2.com/products/dynamics-365-sales/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+16%3A45%3A35+-0500&secure%5Bsession_id%5D=9afacf7e-c76b-43e6-9af7-82ea1baaa590&secure%5Btoken%5D=ea7bf3fed9367104d36f1cf204b5c04e005ea6d52a3de055f8a4343468ee77e6&format=llm_user) ## Dynamics 365 Sales Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [OVHcloud](https://www.g2.com/products/ovhcloud/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Dynamics 365 Sales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Dynamics 365 Sales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,242 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,295 reviews)