--- title: Dotdigital Reviews meta\_title: 'Dotdigital Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1235 reviews by the users' company size, role or industry to find out how Dotdigital works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1235 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Dotdigital Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Dotdigital's **ease of use** exceptional, simplifying campaign creation and database management for all teams. [(274 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1056642&qs=pros-and-cons#reviews) Users commend Dotdigital's **exceptional customer support** , highlighting its responsiveness and helpfulness in resolving issues quickly. [(245 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1060165&qs=pros-and-cons#reviews) Users value the **comprehensive features** of Dotdigital, enhancing their marketing strategies and audience segmentation effectively. [(220 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1053507&qs=pros-and-cons#reviews) Users value the **user-friendly interface and excellent support** of Dotdigital, enhancing their email marketing experience significantly. [(156 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1060937&qs=pros-and-cons#reviews) Users find Dotdigital's **easy setup** process seamless, aided by excellent onboarding and supportive customer assistance. [(136 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1054957&qs=pros-and-cons#reviews) Users note several **missing features** in Dotdigital, including copy-pasting sections and advanced segmentation options. [(90 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1061624&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to initial complexities in setup and feature navigation. [(67 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1049710&qs=pros-and-cons#reviews) Users find Dotdigital's **limited features** insufficient for advanced email journeys and reporting, hindering optimal functionality. [(58 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1054049&qs=pros-and-cons#reviews) Users note **limitations in reporting and onboarding** , finding integration and template options initially overwhelming and lacking. [(54 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1060135&qs=pros-and-cons#reviews) Users find Dotdigital has **limited options** for advanced segmentation and lacks flexibility for larger scale email efforts. [(38 mentions)](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1061069&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dotdigital ##### 1. Ease of Use Users find Dotdigital's **ease of use** exceptional, simplifying campaign creation and database management for all teams. [ See 274 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1056642&qs=pros-and-cons#reviews) See Related User Reviews ![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.") RC Rebecca C. Mid-Market (51-1000 emp.) 5.0/5 "Great well rounded training sessions" What do you like about Dotdigital? Having used other automation and email marketing platforms in the past, Dotdigital is my go-to for it's user-friendly interface, intuitive features, r ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Small-Business (50 or fewer emp.) 4.5/5 "Dotdigital Works Great and Has Great Support" What do you like about Dotdigital? Dotdigital works very intuitively and it is easy to manage emails, programs and segments. The times i do need help someone is there LIVE and ready to ##### 2. Customer Support Users commend Dotdigital's **exceptional customer support** , highlighting its responsiveness and helpfulness in resolving issues quickly. [ See 245 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1060165&qs=pros-and-cons#reviews) See Related User Reviews ![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.") RC Rebecca C. Mid-Market (51-1000 emp.) 5.0/5 "Great well rounded training sessions" What do you like about Dotdigital? Having used other automation and email marketing platforms in the past, Dotdigital is my go-to for it's user-friendly interface, intuitive features, r ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Small-Business (50 or fewer emp.) 4.5/5 "Dotdigital Works Great and Has Great Support" What do you like about Dotdigital? Dotdigital works very intuitively and it is easy to manage emails, programs and segments. The times i do need help someone is there LIVE and ready to ##### 3. Helpful Users value the **comprehensive features** of Dotdigital, enhancing their marketing strategies and audience segmentation effectively. [ See 220 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1053507&qs=pros-and-cons#reviews) See Related User Reviews ![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.") RC Rebecca C. Mid-Market (51-1000 emp.) 5.0/5 "Great well rounded training sessions" What do you like about Dotdigital? Having used other automation and email marketing platforms in the past, Dotdigital is my go-to for it's user-friendly interface, intuitive features, r ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Small-Business (50 or fewer emp.) 4.5/5 "Dotdigital Works Great and Has Great Support" What do you like about Dotdigital? Dotdigital works very intuitively and it is easy to manage emails, programs and segments. The times i do need help someone is there LIVE and ready to ##### 4. Email Marketing Users value the **user-friendly interface and excellent support** of Dotdigital, enhancing their email marketing experience significantly. [ See 156 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1060937&qs=pros-and-cons#reviews) See Related User Reviews LM Liam M. Mid-Market (51-1000 emp.) 5.0/5 "Making my email marketing better than ever" What do you like about Dotdigital? I like the possibility of creating great segmentation to send more targeted emails to my database, plus the design element Dotdigital has to offer, it ![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.") RC Rebecca C. Mid-Market (51-1000 emp.) 5.0/5 "Great well rounded training sessions" What do you like about Dotdigital? Having used other automation and email marketing platforms in the past, Dotdigital is my go-to for it's user-friendly interface, intuitive features, r ##### 5. Easy Setup Users find Dotdigital's **easy setup** process seamless, aided by excellent onboarding and supportive customer assistance. [ See 136 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1054957&qs=pros-and-cons#reviews) See Related User Reviews ![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.") RC Rebecca C. Mid-Market (51-1000 emp.) 5.0/5 "Great well rounded training sessions" What do you like about Dotdigital? Having used other automation and email marketing platforms in the past, Dotdigital is my go-to for it's user-friendly interface, intuitive features, r ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Small-Business (50 or fewer emp.) 4.5/5 "Dotdigital Works Great and Has Great Support" What do you like about Dotdigital? Dotdigital works very intuitively and it is easy to manage emails, programs and segments. The times i do need help someone is there LIVE and ready to ### 5 Cons or Disadvantages of Dotdigital ##### 1. Missing Features Users note several **missing features** in Dotdigital, including copy-pasting sections and advanced segmentation options. [ See 90 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1061624&qs=pros-and-cons#reviews) See Related User Reviews ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Small-Business (50 or fewer emp.) 4.5/5 "Dotdigital Works Great and Has Great Support" What do you dislike about Dotdigital? There chat app that you can install on your web platform could be more robust and more customer info on it. ![Matt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt B.") MB Matt B. Mid-Market (51-1000 emp.) 5.0/5 "Tom has been very helpful" What do you dislike about Dotdigital? There are a few key things missing from designs, and it seems that big picture thinking has been implemented instead of actually thinking of user expe ##### 2. Learning Curve Users find the **learning curve steep** due to initial complexities in setup and feature navigation. [ See 67 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1049710&qs=pros-and-cons#reviews) See Related User Reviews JC Jake C. Small-Business (50 or fewer emp.) 4.0/5 "Dotdigital: Easy, User-Friendly Email and Segmentation That Trains Teams Fast" What do you dislike about Dotdigital? It is not entirely clear where a lot of setting details are when trying to work on the back end of the platform. In addition, there is a lack of suppo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Powerful Multichannel Marketing with Robust Automation and Integrations" What do you dislike about Dotdigital? There is a significant need for learning before operating this app and it takes time The price for Dotdigital increases, more so when contacts keep p ##### 3. Limited Features Users find Dotdigital's **limited features** insufficient for advanced email journeys and reporting, hindering optimal functionality. [ See 58 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1054049&qs=pros-and-cons#reviews) See Related User Reviews ![George C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George C.") GC George C. Mid-Market (51-1000 emp.) 5.0/5 "Dot Digital is by far the best digital marketing all in one platform out there no doubt about it" What do you dislike about Dotdigital? Its great in all areas however the content editor could be updated ![Debbie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Debbie S.") DS Debbie S. Mid-Market (51-1000 emp.) 4.5/5 "Empowers Email Personalization, Needs Better Reports" What do you dislike about Dotdigital? Sometimes the test previews are different from my inbox compared to the previews in Dotdigital. And I need a summary report for every email with its m ##### 4. Limitations Users note **limitations in reporting and onboarding** , finding integration and template options initially overwhelming and lacking. [ See 54 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1060135&qs=pros-and-cons#reviews) See Related User Reviews ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Small-Business (50 or fewer emp.) 4.5/5 "Dotdigital Works Great and Has Great Support" What do you dislike about Dotdigital? There chat app that you can install on your web platform could be more robust and more customer info on it. ![Zara O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zara O.") ZO Zara O. Mid-Market (51-1000 emp.) 5.0/5 "Easiest platform I've used with great help and support" What do you dislike about Dotdigital? The only thing I've found hard to work with is the image library as sometimes it's quite tricky to search for images when building campaigns. ##### 5. Limited Options Users find Dotdigital has **limited options** for advanced segmentation and lacks flexibility for larger scale email efforts. [ See 38 mentions ](https://www.g2.com/products/dotdigital/reviews?filters%5Bsentiment_snippet%5D=1061069&qs=pros-and-cons#reviews) See Related User Reviews ![Zara O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zara O.") ZO Zara O. Mid-Market (51-1000 emp.) 5.0/5 "Easiest platform I've used with great help and support" What do you dislike about Dotdigital? The only thing I've found hard to work with is the image library as sometimes it's quite tricky to search for images when building campaigns. HO Henry O. Mid-Market (51-1000 emp.) 4.0/5 "Dotdigital: User-Friendly ESP for Easy Campaigns, Segmentation & Journeys" What do you dislike about Dotdigital? Dotdigital can be a touch basic and misses some finer touches such as being able to create different versions of a email journeys so that you aren't h ![Rob L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob L.") RL Rob L. Lead Digital Specialist Mid-Market (51-1000 emp.) 2/12/2026 "Intuitive CRM Platform with Powerful Email Automation and API Integrations" 5/5 What do you like best about Dotdigital? This is a very intuitive platform that allows with a variety of CRM tools. The email automation tools and integrations via API are particularly useful. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? There are no real downsides as if I run into any issues, the support team are always on hand to resolve issues. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? The tool allows us to better communicate with our customers via automated email marketing. We for example are able to send pre-visit information and post visit information. The survey tool allows us to collect customer insights about their visit and the API integrations make collecting email leads very simple. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12347792/official_response/edit) Hey Rob, Thanks for the review! We appreciate it, and glad to hear our support team always help out! Regards, Rob H Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 12/11/2024 "A Dotdigital customer for many years" 4.5/5 What do you like best about Dotdigital? Really easy platform to use and train people to use. Customer support has always been fantastic and really helpful. Any way you decide to contact them you'll always get a response within a couple of hours, sometimes within the hour. Always really friendly and never had any issues arise. No problems with implementation, straightforward. My whole working day is based around Dotdigital so I am constantly on the platform. Intergration is also never an issue with us. Currently working on a project and it's been managed and intergrated well. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? Reporting side of things is good but feel we as a company are missing one tracked element, revenue. Would be really useful for us to have revenue as a filter when looking at campaign reports. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? We're using Dotdigital more throughout our company by using surveys and forms. This has helped massively with collecting data securely and compliantly and easy to then access all the information. Review collected by and hosted on G2.com. Show More Response from Gemma Irish of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-10632239/official_response/edit) Hey there! Thanks so much for your fantastic review! it's great to hear the platform is working well for you. In relation to filtering reporting by revenue, I would recommend reaching out to us at support@dotdigital.com so we may discuss your requirements and see what options we have available for you. 😊 Regards Gemma I 1/9/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jimmie Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmie Q.") JQ Jimmie Q. Content Marketing Manager Mid-Market (51-1000 emp.) 10/24/2025 "Truly helpful AI help agent; image organization UX needs improvement" 4.5/5 What do you like best about Dotdigital? The AI help agent is truly useful. In the support pop-up, there are the typical resources: search the knowledge base or chat with a rep. But the AI tool (bulldog mascot) is shockingly good. Most of the times these product-based LLMs are useless, offering generic advice or even entirely made-up suggestions. The DD bulldog is spot-on with its comprehension of my questions as well as the step-by-step advice for troubleshooting or setting something up. You can have a real back and forth dialogue with the tool. If you're working on something complex, remember not to answer yes to "Did this answer your question?" because it closes the chat and you have to start over. It's not just asking for feedback, it's looking to close the ticket, essentially. I look forward to the ability to train it on brand identity so it could be asked more strategic questions as well as tactical ones. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? The UX for image organization could be more intuitive. Contacts cannot be searched by name. There's no automatic saving in the email editor. 🫨 (What is this, 1998?) The email preview area has to be coded through HTML. There's no way to view all saved building blocks outside of the email editor. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? Individual and automated email campaigns for selling ecommerce goods. Ability to personalize, segment, and automate. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-11857768/official_response/edit) Hey Jimmie, Thanks for the review! We appreciate it. I would like to touch on a couple of points regarding automatic saving and the previews. By default, all of our campaigns auto-save. This happens one minute after any change you make. We've got more information on this here: https://support.dotdigital.com/en/articles/8198903-review-tools-for-email-campaigns-the-utilities-menu#h\_91bdf12463 The Previews allow you to preview them in Plain Text as well as HTML. If you're having trouble with the preview feature, feel free to reach out to us at support@dotdigital.com Regards, Rob H Current UserValidated ReviewerIncentivizedSource: Seller invite NB Nick B. Mid-Market (51-1000 emp.) 3/4/2026 "Effortless Email Marketing with Stellar Support" 4/5 What do you like best about Dotdigital? I mostly use Dotdigital for email marketing and internal company newsletters, and it's fantastic at making communication with our online customer segment really easy. Any issues that come up are quickly resolved through our dedicated rep, the chat feature, or their AI bot. It's really easy to use, offering the best user experience I've had with an email marketing platform. I also want to mention my rep Emily Keye, who has been great to work with. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? It's partly due to our system configuration, but we haven't been able to connect our CRM system or catalog into Dotdigital. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? Dotdigital makes communicating with our online customer segment easy and resolves problems quickly with their dedicated rep, chat feature, or AI bot. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12438222/official_response/edit) Hey Nick, Thanks for the review! We appreciate it. Regards, Rob H Validated ReviewerIncentivizedSource: Seller invite ![PAUL S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PAUL S.") PS PAUL S. CRM Data & Engagement Manager Mid-Market (51-1000 emp.) 5/27/2026 "Easy-to-Use, Intuitive Platform for All Aspects of Digital Marketing" 5/5 What do you like best about Dotdigital? An easy-to-use, intuitive platform that covers all aspects of digital marketing. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? Understanding the billing details and the contact limits is probably our biggest issue. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? It’s helping us build fantastic marketing programmes and communicate the right messages to the right people. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12877608/official_response/edit) Hey Paul, Thanks for the review! We appreciate it. If you contact us at support@dotdigital.com, our team is more than happy to clarify any questions around the billing and contact limits. Regards, Rob H Current UserValidated ReviewerIncentivizedSource: Seller invite ![Faizan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faizan S.") FS Faizan S. Digital Marketing Manager Mid-Market (51-1000 emp.) 4/21/2026 "Effortless Personalization but Needs Tweak" 3.5/5 What do you like best about Dotdigital? I appreciate how easy Dotdigital is to use and how it allows for a lot of customization in email communications. Personalization is a key benefit, and the tool makes it simple to tailor emails to specific needs. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? It's complicated to manage emails for users with different operating systems, like dark or light OS. You are able to personalize but once you forward an email, the recipient receives both versions of the email, which is something I cannot depend on. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? Dotdigital helps with personalized email communications, and I find the tool easy to use for customization. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12661276/official_response/edit) Hey Faizan, Thanks for the review! We appreciate it. Regarding the forwarding, unfortunately, this is something out of our control and is dependent on how the mail provider renders the email once it's been forwarded. Regards, Rob H Validated ReviewerIncentivizedSource: G2 invite EG Emily G. Small-Business (50 or fewer emp.) 2/25/2026 "Versatile Email Marketing with Glitchy Moments" 4/5 What do you like best about Dotdigital? I like Dotdigital's functionality compared to other email platforms and how much it can do. The creation of emails with their drag and drop function is really easy. We can create email preferences that link into our website and segment our contacts for more targeted emails. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? It can be a bit glitchy sometimes, which might be because we're using the same email campaigns as a template instead of starting from fresh. I think the anchors have a mind of their own - sometimes they work and sometimes I have to go in and redo certain ones for reasons I can't work out. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? I use Dotdigital for creating emails with consistent branding, segmenting contacts for targeted emails, and its easy drag-and-drop feature. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12405644/official_response/edit) Hey Emily, Thanks for the review! We appreciate it. If you're noticing issues with glitching, or the anchor links, please feel free to reach out to our support team at support@dotdigital.com and we'll be happy to take a closer look. Regards, Rob H Validated ReviewerIncentivizedSource: Seller invite ![Leanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leanne B.") LB Leanne B. Small-Business (50 or fewer emp.) 5/15/2026 "User-Friendly Platform with Excellent Customer Service" 3.5/5 What do you like best about Dotdigital? I use Dotdigital for email marketing, and I find it easy to use with a nice user experience and a clean interface. I also appreciate that it enables me to send out both transactional and marketing emails effortlessly. Their customer service is good too, which adds value to the overall experience. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? Nothing, I liked it Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? I use Dotdigital for sending out transactional and marketing emails. The platform is easy to use with a nice UX, and it provides good customer service. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12819648/official_response/edit) Hi Leanne, Thanks for the review! We appreciate it. Regards, Rob H Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 3/4/2026 "AI Chatbot Delivers Quick, Helpful Answers" 4/5 What do you like best about Dotdigital? The customer service is excellent. Emily Keye has been a really great partner as our CSM too, providing a lot of useful suggestions and insights to optimize out campaigns. The AI chatbot is a really useful reference for getting quick answers when I’m having trouble with something. And if the AI chatbot couldn't help, support at support@dotdigital.com is always helpful and quick to respond. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? The UX of the reporting dashboards can feel a bit clunky and awkward to navigate. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? Dotdigital now sends our transactional emails from the “contact us” forms on our website, which makes it much easier for us to customize the email creative and copy than when those emails were sent through the CMS. Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-12438414/official_response/edit) Hey, Thanks for the review! We appreciate it. Regards, Rob H Current UserValidated ReviewerIncentivizedSource: Seller invite ![George C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George C.") GC George C. Real Estate Consultant Mid-Market (51-1000 emp.) 5/15/2024 "Dot Digital is by far the best digital marketing all in one platform out there no doubt about it" 5/5 What do you like best about Dotdigital? Its easy to use, reliable and makes what can be a difficult job easy and staff like Ollie Brier who went out of his way to help me is refreshingly good for online businesses Review collected by and hosted on G2.com. What do you dislike about Dotdigital? Its great in all areas however the content editor could be updated Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? We have built the business on a backbone of email marketing we do not sell online but our online activity has definitely played a huge part in our growth Review collected by and hosted on G2.com. Show More Response from Rob Hughes of Dotdigital [Editedit](https://www.g2.com/survey_responses/dotdigital-review-9652917/official_response/edit) Hey George, Thanks for taking the time to leave a review! We really appreciate it. 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