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G2 recognized Didomi
Didomi

By Didomi

4.6 out of 5 stars

How would you rate your experience with Didomi?

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Didomi Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team. (19 mentions)
Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface. (17 mentions)
Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless. (14 mentions)
Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team. (14 mentions)
Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business. (11 mentions)
Users experience poor customer support, often facing delays and lacking direct communication for urgent issues. (5 mentions)
Users often face dependency on support, as direct assistance can be slow and limited to email inquiries. (4 mentions)
Users find the learning curve steep, struggling with the interface and needing time to navigate effectively. (4 mentions)
Users find the interface design lacking, making navigation difficult and limiting customization options. (4 mentions)
Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface. (3 mentions)
Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements. (3 mentions)

Top Pros or Advantages of Didomi

1. Customer Support
Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team.
See 19 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Keith F.
KF

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you like about Didomi?

The friendliness of our contact, Anna Bodgers.

2. Ease of Use
Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface.
See 17 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CMP"

What do you like about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward,

Nimrod M.
NM

Nimrod M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceeded my expectations"

What do you like about Didomi?

Ease of use, data security and very responsive and helpful support.

3. Helpful
Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless.
See 14 mentions

See Related User Reviews

Filippo D.
FD

Filippo D.

Small-Business (50 or fewer emp.)

5.0/5

"Didomi manages all the CMP notices on our sports sites for us"

What do you like about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

4. Implementation Ease
Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team.
See 14 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

5. Easy Implementation
Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business.
See 11 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

Top Cons or Disadvantages of Didomi

1. Poor Customer Support
Users experience poor customer support, often facing delays and lacking direct communication for urgent issues.
See 5 mentions

See Related User Reviews

Keith F.
KF

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

2. Dependency on Support
Users often face dependency on support, as direct assistance can be slow and limited to email inquiries.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

Javier F.
JF

Javier F.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi is our preferred solution for managing data consent."

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs

3. Learning Curve
Users find the learning curve steep, struggling with the interface and needing time to navigate effectively.
See 4 mentions

See Related User Reviews

Eva Violetta J.
EJ

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

CL

Cesar L.

Mid-Market (51-1000 emp.)

4.5/5

"Everything was easy and smooth"

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do

4. Poor Interface Design
Users find the interface design lacking, making navigation difficult and limiting customization options.
See 4 mentions

See Related User Reviews

Aleš Z.
AZ

Aleš Z.

Small-Business (50 or fewer emp.)

4.5/5

"Polished product with extremely fast support"

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (tal

Eva Violetta J.
EJ

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

5. Cookie Management
Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very good product, lack of better data"

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong. I unde

JR

Jekaterina R.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi as a CMP solution for European market"

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an e

6. Slow Performance
Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements.
See 3 mentions

See Related User Reviews

Keith F.
KF

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Henrik L.
HL

Henrik L.

Mid-Market (51-1000 emp.)

4.5/5

"A great CMP for high volume websites"

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the

Didomi Reviews (150)

Reviews

Didomi Reviews (150)

4.6
150 reviews
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G2 reviews are authentic and verified.
DV
Product Owner
Small-Business (50 or fewer emp.)
"A leading CMP with good support for an easy compliance"
What do you like best about Didomi?

Didomi is definitely a leading Consent Management Plateform, always up to date in regards with the lastest regulations. The user interface is easy to use and includes the main local regulations (GDPR, CCPA, ...). Consent notices are easy to setup with classic but efficient presets and without any specific technical requirements. The compliancy monitoring is a usefull tool to keep being compliant.

Monitoring is easy too thanks to complete statistics (consent rate, etc). In addition, even for self clients, the support (chat) gives prompt and accurate answers, always providing a usefull help. Regular meetings with Didomi CSM are offered to small business clients giving the opportunity to ask for questions, get the plateform and the notices reviewed, to get informed more deeply about the latests news... Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The user interface doesn't offers enough design possibilities, it's quite basic. For important design customization, internal technical help is required. Review collected by and hosted on G2.com.

Javier F.
JF
CMO
Small-Business (50 or fewer emp.)
"Didomi is our preferred solution for managing data consent."
What do you like best about Didomi?

We use Didomi to manage data consent across our network of websites, available in over 15 languages. It’s straightforward to implement and easy to maintain, both initially and over time. The customizable consent banners allow us to deliver a clear, trustworthy experience for our users.

One of Didomi’s biggest strengths is its adaptability to various privacy regulations. It offers flexible consent management options, helping us stay compliant while keeping users engaged. Support for multiple consent channels ensures we cover every customer interaction point.

Integration has been seamless, thanks to Didomi’s robust APIs and SDKs, which fit well into our existing infrastructure. Features like automatic language detection and multilingual support let us deliver a personalized user experience while meeting the privacy requirements of different regions.

In short, Didomi simplifies data consent management. It's user-friendly, highly adaptable, and helps us build user trust while maintaining full compliance with evolving privacy standards.

We use it once a month or so, to check stats mainly. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs. These self-service resources usually provide the guidance we need without having to reach out for additional support.

However, accessing direct technical support can be challenging at times, as most inquiries are handled via email. In critical situations, we’ve occasionally found ourselves needing faster or more hands-on assistance. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

Hello Javier,

Thank you so much for taking the time to leave us such a detailed review.

We're thrilled to hear that Didomi has become your trusted solution for data consent management across your extensive network of websites. Your feedback is invaluable in helping us refine our support strategy to better meet your needs.

Thank you again for choosing Didomi and for your trust in our services. We look forward to continuing our successful partnership.

The Didomi team

See how Didomi improved
Verified User in Online Media
AO
Mid-Market (51-1000 emp.)
"IAB Integration Issues and Limited Support Undermine Usability"
What do you like best about Didomi?

In my experience, Didomi is a generally solid consent management platform that stands out for how easy it is to integrate. The setup process is straightforward, and most of the time it works smoothly without requiring much maintenance. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

owever, I’ve occasionally run into issues with the IAB integration. When these errors occur, they can lead to a loss of advertising revenue, which makes the problem especially frustrating. What adds to the difficulty is that support tends to be unavailable during the midday window—typically from 12:00 to 14:00—right when issues sometimes arise. During that time, it often feels impossible to reach someone for timely assistance. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

Hello,

Thank you for taking the time to share your feedback.

We’re truly sorry, however, for the issues you’ve experienced with the IAB integration. Your comments are important, and we’re actively working to improve both platform reliability and support responsiveness.

If you’re open to it, we’d appreciate the opportunity to look into the problems you encountered and work with you to improve your experience.

The Didomi team

Henrik L.
HL
Group CIO / CDO
Mid-Market (51-1000 emp.)
"A great CMP for high volume websites"
What do you like best about Didomi?

The comprehensive and easy steps to implement the software. The overall usability of the software/platform is really good, and I feel that the number of supported regulations and settings are great. To integrate and set up the consent modals on site was pretty straight forward as well. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the Speed Insights review from Google. Our representative however made us aware that they are looking into that following our feedback. Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Mid-Market (51-1000 emp.)
"Very good product, lack of better data"
What do you like best about Didomi?

It's easy to implement, and it is well documented most of the times. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong.

I understand that Didomi is not meant to be used like this, but since the cookie-wall concept is around for a couple of years now (in Europe), it would be wonderful if it supported it. Review collected by and hosted on G2.com.

Verified User in Online Media
CO
Small-Business (50 or fewer emp.)
"Excellent attention from support"
What do you like best about Didomi?

The account managers provided excellent attention, and the implementation process was very straightforward. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

We had a serious mistake at the beginning at the technological level and I think the interface could be more user-friendly. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

Hello !

Thank you so much for your kind words. We took into account what you mentioned and passed it onto the product teams. We really appreciate you taking the time out to share your experience with us and we count ourselves lucky to have customers like you. We look forward to keep working with you!

Stephane C.
SC
Project manager in Advertising
Mid-Market (51-1000 emp.)
"Great Features, But Takes Time to Learn"
What do you like best about Didomi?

Great platform to manage RGPD consents for ads and IAB TCF for our use Review collected by and hosted on G2.com.

What do you dislike about Didomi?

It's not so easily to use it at the beginning. Review collected by and hosted on G2.com.

Pierre G.
PG
Digital Project Manager
Mid-Market (51-1000 emp.)
"Reliable, effective, and GDPR-compliant CMP solution"
What do you like best about Didomi?

Didomi is an extremely comprehensive tool for consent management. What I appreciate the most is its ease of deployment, the clarity of its interface, and especially the granularity of the possible settings. The integration with our tracking tools (GTM, GA4, etc.) was seamless. It's a real advantage for ensuring GDPR compliance while maintaining a smooth user experience on our site. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The administration interface, although comprehensive, could benefit from being more intuitive, especially for less technical users. Some advanced features require guidance or skill development. Furthermore, customer support is responsive but sometimes a bit slow during periods of high demand. Review collected by and hosted on G2.com.

Nimrod M.
NM
Information Technology Security Specialist
Mid-Market (51-1000 emp.)
"Exceeded my expectations"
What do you like best about Didomi?

Ease of use, data security and very responsive and helpful support. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

If pricing could be tailored for underdeveloped nations, that would be great. Otherwise, its a great service. Review collected by and hosted on G2.com.

MP
Ecommerce and Product Manager of Italo Treno - Digital Team
Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Clear and simple interface, quick and courteous Customer Support."
What do you like best about Didomi?

The Didomi platform is quite easy to use, designed intuitively especially when it comes to creating and duplicating a consent notice. The reporting area is good. The account dedicated to us responds very quickly and kindly, and we are constantly informed about product updates and Italian and European regulations. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The filtering of cookies takes more time and I recommend the integration of the Facettes tool, which is the tool that performs cookie scraping, with Didomi itself. Review collected by and hosted on G2.com.

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