The G2 on Didomi

Didomi Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team. (19 mentions)

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface. (17 mentions)

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless. (14 mentions)

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team. (14 mentions)

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business. (11 mentions)

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues. (5 mentions)

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries. (4 mentions)

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively. (4 mentions)

Users find the interface design lacking, making navigation difficult and limiting customization options. (4 mentions)

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface. (3 mentions)

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements. (3 mentions)

Top Pros or Advantages of Didomi

1. Customer Support

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you like about Didomi?

The friendliness of our contact, Anna Bodgers.

2. Ease of Use

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface.

See 17 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CMP"

What do you like about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward,

Nimrod M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceeded my expectations"

What do you like about Didomi?

Ease of use, data security and very responsive and helpful support.

3. Helpful

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless.

See 14 mentions

See Related User Reviews

Filippo D.

Small-Business (50 or fewer emp.)

5.0/5

"Didomi manages all the CMP notices on our sports sites for us"

What do you like about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

4. Implementation Ease

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team.

See 14 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

5. Easy Implementation

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

Top Cons or Disadvantages of Didomi

1. Poor Customer Support

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues.

See 5 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

2. Dependency on Support

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

Javier F.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi is our preferred solution for managing data consent."

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs

3. Learning Curve

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively.

See 4 mentions

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Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

Cesar L.

Mid-Market (51-1000 emp.)

4.5/5

"Everything was easy and smooth"

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do

4. Poor Interface Design

Users find the interface design lacking, making navigation difficult and limiting customization options.

See 4 mentions

See Related User Reviews

Aleš Z.

Small-Business (50 or fewer emp.)

4.5/5

"Polished product with extremely fast support"

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (tal

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

5. Cookie Management

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very good product, lack of better data"

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong. I unde

Jekaterina R.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi as a CMP solution for European market"

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an e

6. Slow Performance

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements.

See 3 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Henrik L.

Mid-Market (51-1000 emp.)

4.5/5

"A great CMP for high volume websites"

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the

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Jekaterina R.

Adtech and Product manager

Small-Business (50 or fewer emp.)

5/16/2023

"Didomi as a CMP solution for European market"

4.5/5

What do you like best about Didomi?

Support levels, including the tech teams and possibilities to build custom designed-CMPs.It's easy to apply different legislations as well (both for European and other markets). Didomi also has quite a lot of integrations and suggestions for publishers. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an easy cookie list integration, but seems like it's somewhere on the roadmap. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Jekaterina!

Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us, and we count ourselves lucky to have customers like you. We look forward to keep working with you!

Filippo D.

Full stack Developer

Small-Business (50 or fewer emp.)

5/15/2024

"Didomi manages all the CMP notices on our sports sites for us"

5/5

What do you like best about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with the innovative standards and, if necessary, communicates any updates on the implementation side. Furthermore, Didomi's CMP integrates perfectly with Google's Consent Mode V2. Sportnetwork can only be satisfied with having chosen Didomi as a CMP. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

I can't report anything about it, both for normal operations and for support Review collected by and hosted on G2.com.

Response from Karen Montes of Didomi

edit

Hello Filippo !

We really are grateful that you took the time to share your experience with us and we feel fortunate to have customers like you. We look forward to keep working with you!

Verified User in Retail

Mid-Market (51-1000 emp.)

12/6/2024

"One of the best solutions on the market for collecting GDPR consents"

4.5/5

What do you like best about Didomi?

Excellent customer support, always available to answer questions. A tool that is simple to use on a daily basis and overall easy to implement / set up in a web and app environment. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Possibility of improving the banner creation feature to meet brand platform requirements and the UX needs of each country Review collected by and hosted on G2.com.

Philippe D.

Responsable de produit

Small-Business (50 or fewer emp.)

10/30/2024

"The support provided by the entire team was a highlight of my experience with Didomi."

4.5/5

What do you like best about Didomi?

The support is remarkable. Just for that, it should convince anyone to choose them. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The video tutorials during my onboarding were only in English. However, they made up for it brilliantly with their support team. Review collected by and hosted on G2.com.

Sebastian F.

Compliance Management

Enterprise (> 1000 emp.)

8/5/2022

"Professional, yet friendly service. Fast responses and fair prices"

5/5

What do you like best about Didomi?

The support given by the employees, which was fast, on point and never made us feel "too dumb to do it ourselves".

Update: Several months later, we are still VERY happy with the service. CMP works as intended, support is very fast and always on point.

We use the CMP on a daily base and have not encountered any major issues yet.

They consider us valued customers and have even visited us at one point to discuss our experience and needs. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

There is honestly nothing I can think of. Review collected by and hosted on G2.com.

Response from Karen Montes of Didomi

edit

Hello Sebastian!

Thank you so much for your kind words, we're thrilled to hear that Didomi has become you go-to solution for data consent management. We really appreciate you taking the time out to share your experience with us and we count ourselves lucky to have customers like you. We look forward to keep working with you!

Paolo T.

Tech Lead

Mid-Market (51-1000 emp.)

11/5/2024

"Didomi platform was great because I implemented easily the CMP for our client"

4/5

What do you like best about Didomi?

Platform is user-friendly.

Implementation is not difficult, and the integration was simple.

Support was always available and responded quickly to emails. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Regarding the implementation, the documentation contained some errors on the settings to use in GTM Review collected by and hosted on G2.com.

Christine K.

Cheffe d'équipe Analyste Web

Enterprise (> 1000 emp.)

2/5/2025

"Web Analyst Team Leader"

5/5

What do you like best about Didomi?

Stability, ease, flexibility. The quick response of technical support and the monthly service for the status is highly appreciated. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing to add. Everything seems to be working well. Thank you. Review collected by and hosted on G2.com.

Jose A.

Responsable Técnico Digital

Mid-Market (51-1000 emp.)

8/1/2024

"In general terms, good, but there is room for improvement."

3.5/5

What do you like best about Didomi?

- The API is comprehensive and powerful.

- The console is quite intuitive.

- Extensive "no-code" functionality.

- The documentation is adequate.

- Good integration with third parties. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

- The cost is not low

- Not being able to export and import the 'vendors' lists. I see it as essential, and yet it is not possible to do so. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

11/5/2024

"Very good CMP"

5/5

What do you like best about Didomi?

I like that you can select vendors that you like, and also they have a nice analytics dashboard. It is easy to use. It is also easy to implement. Customer support is very helpful and quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

There are no downsides to using Didomi, everything was very, very good. Review collected by and hosted on G2.com.

Tristan B.

CTO

Publishing

Small-Business (50 or fewer emp.)

3/9/2023

"Leader in the market"

4/5

What do you like best about Didomi?

The UI is clean;

- They got a good "Compliance" report to help identify bad actors not respecting the CMP consent string;

- Their support is easy to reach through a live chat Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Didomi was slow to improve their web performance (especially INP), and my engineering team did invest time with theirs to help.

Since summer 2023 they did improve their web performance resulting in upgrading my review to a 8/10. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

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Hello Tristan,

Thank you for taking the time to provide feedback on our product. We’re sorry to hear that your experience was less than satisfactory, and we would like to apologize for any inconvenience this may have caused you.

We would appreciate the opportunity to address any issues you may have encountered and find a solution that would work for you.

Our team will get in touch with you in order to address that matter.

We value your feedback and will use it to improve our products moving forward.

Thank you again, and we hope to earn back your trust in the future.

The Didomi team