The G2 on Didomi

Didomi Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team. (19 mentions)

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface. (17 mentions)

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless. (14 mentions)

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team. (14 mentions)

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business. (11 mentions)

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues. (5 mentions)

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries. (4 mentions)

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively. (4 mentions)

Users find the interface design lacking, making navigation difficult and limiting customization options. (4 mentions)

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface. (3 mentions)

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements. (3 mentions)

Top Pros or Advantages of Didomi

1. Customer Support

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you like about Didomi?

The friendliness of our contact, Anna Bodgers.

2. Ease of Use

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface.

See 17 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CMP"

What do you like about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward,

Nimrod M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceeded my expectations"

What do you like about Didomi?

Ease of use, data security and very responsive and helpful support.

3. Helpful

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless.

See 14 mentions

See Related User Reviews

Filippo D.

Small-Business (50 or fewer emp.)

5.0/5

"Didomi manages all the CMP notices on our sports sites for us"

What do you like about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

4. Implementation Ease

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team.

See 14 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

5. Easy Implementation

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

Top Cons or Disadvantages of Didomi

1. Poor Customer Support

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues.

See 5 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

2. Dependency on Support

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

Javier F.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi is our preferred solution for managing data consent."

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs

3. Learning Curve

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively.

See 4 mentions

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Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

Cesar L.

Mid-Market (51-1000 emp.)

4.5/5

"Everything was easy and smooth"

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do

4. Poor Interface Design

Users find the interface design lacking, making navigation difficult and limiting customization options.

See 4 mentions

See Related User Reviews

Aleš Z.

Small-Business (50 or fewer emp.)

4.5/5

"Polished product with extremely fast support"

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (tal

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

5. Cookie Management

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very good product, lack of better data"

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong. I unde

Jekaterina R.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi as a CMP solution for European market"

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an e

6. Slow Performance

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements.

See 3 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Henrik L.

Mid-Market (51-1000 emp.)

4.5/5

"A great CMP for high volume websites"

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the

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Marco M.

Responsabile Sistemi Informativi

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/4/2022

"Didomi experience"

5/5

What do you like best about Didomi?

Didomi is full featured suite to accomplish ours business needs Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing. The software works as it supposed to do Review collected by and hosted on G2.com.

Recommendations to others considering Didomi:

Don't waste time looking/searching for other solutions, Didomi works great. Review collected by and hosted on G2.com.

What problems is Didomi solving and how is that benefiting you?

We've met compliance requirements with simplicity and less effort than manual solution. We have been to go live with short time frame. Performances are excellent Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Marco!

We really appreciate you taking the time out to share your experience with us and we count ourselves lucky to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Gregory S.

VP Growth

Mid-Market (51-1000 emp.)

8/21/2024

"good CMP with excellent support team"

4.5/5

What do you like best about Didomi?

It integrates with Google Tag Manager

It covers all CMP needs

The support team is great and will spend the time needed to help you in case of issues Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Haven't tried any others to see whether it would be the same, but had to manually recreate existing "vendors" in the system in order to display a personalised consent list (the existing vendors force the TCF style list which can be long and scary)

More expensive than others, probably due to the fact that they actually offer quality support which other vendors might not Review collected by and hosted on G2.com.

Marco B.

Group Head of Digital Analytics & Performance Strategy

Enterprise (> 1000 emp.)

5/17/2023

"An indispensable tool for effectively and dynamically managing cookie consent."

5/5

What do you like best about Didomi?

After more than 2 years using the tool, I can confirm the first good impressions.

This cookie management platform is a comprehensive and user-friendly solution offered at a very reasonable price.

It seamlessly adapts to new regulations, ensuring compliance with ease.

Implementation is incredibly simple, requiring just one step to get started.

The design flexibility is exceptional, allowing for extensive customization.

Additionally, the support team is highly responsive, providing prompt and efficient assistance.

Because of these essential characteristics, we're currently scaling it in all the countries 20+ countries we manage.

The company is also active in the benchmarking area, issuing market reports which are essential for the industry experts to improve the properties. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Some additional features could enhance the platform, such as the ability to control which users see specific consent notices. This capability would be particularly beneficial for multinational companies with diverse regulatory requirements and it's increasing in importance due to the international scale we're facing. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Marco!

We really are grateful that you took the time to share your experience with us, and we feel fortunate to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

7/29/2024

"Very good consent management tool"

4/5

What do you like best about Didomi?

Ease of use and GDPR compliance Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Sometimes the information is not very easy to find in the interface. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello,

We appreciate that you took the time to share your experience and we are happy to count you among our most loyal customers!

The Didomi team

Marco B.

IT Digital Solution Senior Manager

Enterprise (> 1000 emp.)

10/30/2024

"Very user friendly and simple platform"

5/5

What do you like best about Didomi?

The solution is very user friendly and simple. Without any know how about the platform you can easly setup everything in a very short time. Even for the integration with the digital platform is very easy. But, if you have any doubts or issue, you can contact directly the support that is very fast and collaborative. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The only less friendly functionality is the customization of vendor in case you don't want to use the IAB list. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

10/31/2024

"Efficient and practical solution, more complicated setup"

3.5/5

What do you like best about Didomi?

The certainty of properly complying with the GDPR and user consent. Unlike our in-house CMP, finally some figures on the opt-in and opt-out rates of our sites. Interesting to be able to customize the CMP. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The implementation was complicated to manage: it required a lot of time and there was data loss due to a conflict between the consent mode and the IAB model. Some elements of the back office are complex to handle, requiring checking or unchecking certain items in multiple places. Review collected by and hosted on G2.com.

Julien G.

Web Data Analyst

Enterprise (> 1000 emp.)

10/30/2024

"An essential tool for managing cookie consent"

5/5

What do you like best about Didomi?

A user-friendly interface to create cookie banners, manage cookies and purposes. Access to consent statistics is also facilitated by a dedicated interface. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

I have no negative element regarding Didomi. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

8/16/2024

"Turnkey solution for your compliance"

4.5/5

What do you like best about Didomi?

The technical implementation is very simple to carry out (simple JS tag to place on your site). The configuration interface guides you step by step, and if you stay within the standards, you will have no complexity to manage. You are regularly informed of legal developments and necessary changes. From a client perspective, the pop-up has become a UX standard. Finally, the pricing is very reasonable, even for a high-traffic site, and you can benefit from a "group" offer for all your websites. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The interface is not intuitive enough for certain advanced settings. Review collected by and hosted on G2.com.

Verified User in Online Media

Enterprise (> 1000 emp.)

9/10/2024

"A solution"

4.5/5

What do you like best about Didomi?

- A complete solution (web, apps, CTV) that is easy to implement

- A product that evolves with customer feedback and regulatory changes

- Ongoing and competent support from the CSM teams: on regulatory changes and on privacy topics overall Review collected by and hosted on G2.com.

What do you dislike about Didomi?

- A relatively confusing analytics product

- A solution that is sometimes complex to handle (management of notices, vendor lists, purposes...)

- Previews to be improved, especially on app and CTV environments Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

2/27/2023

"Easy and great option for your CMP"

5/5

What do you like best about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto, and the technical team are always operative and willing to solve our questions. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

I have not found anything that I dislike in the tool, it solves our legal and adtech needs. Maybe, a preview of the app consent notice would be a great improvement. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Javier!

We would like to thank you for your constructive feedback, which is very important for Didomi's development. We appreciate that you took the time to share your experience, and we count ourselves lucky to have customers like you! We look forward to keep working with you!