The G2 on Didomi

Didomi Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team. (19 mentions)

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface. (17 mentions)

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless. (14 mentions)

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team. (14 mentions)

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business. (11 mentions)

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues. (5 mentions)

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries. (4 mentions)

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively. (4 mentions)

Users find the interface design lacking, making navigation difficult and limiting customization options. (4 mentions)

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface. (3 mentions)

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements. (3 mentions)

Top Pros or Advantages of Didomi

1. Customer Support

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team.

See 19 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you like about Didomi?

The friendliness of our contact, Anna Bodgers.

2. Ease of Use

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface.

See 17 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CMP"

What do you like about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward,

Nimrod M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceeded my expectations"

What do you like about Didomi?

Ease of use, data security and very responsive and helpful support.

3. Helpful

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless.

See 14 mentions

See Related User Reviews

Filippo D.

Small-Business (50 or fewer emp.)

5.0/5

"Didomi manages all the CMP notices on our sports sites for us"

What do you like about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

4. Implementation Ease

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team.

See 14 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

5. Easy Implementation

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

Top Cons or Disadvantages of Didomi

1. Poor Customer Support

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues.

See 5 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

2. Dependency on Support

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries.

See 4 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

Javier F.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi is our preferred solution for managing data consent."

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs

3. Learning Curve

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively.

See 4 mentions

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Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

Cesar L.

Mid-Market (51-1000 emp.)

4.5/5

"Everything was easy and smooth"

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do

4. Poor Interface Design

Users find the interface design lacking, making navigation difficult and limiting customization options.

See 4 mentions

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Aleš Z.

Small-Business (50 or fewer emp.)

4.5/5

"Polished product with extremely fast support"

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (tal

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

5. Cookie Management

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very good product, lack of better data"

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong. I unde

Jekaterina R.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi as a CMP solution for European market"

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an e

6. Slow Performance

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements.

See 3 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Henrik L.

Mid-Market (51-1000 emp.)

4.5/5

"A great CMP for high volume websites"

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the

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Marisa B.

Mid-Market (51-1000 emp.)

2/16/2023

"A product that fully meets expectations and great support service!"

5/5

What do you like best about Didomi?

- Clear and quick responses from support that truly understands the subject

- Significant support on GDPR topics

- A product fully meeting expectations Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing to report after 1 year of use Review collected by and hosted on G2.com.

Ah-lone L.

Small-Business (50 or fewer emp.)

3/3/2023

"Easy implementation solution and effective support"

5/5

What do you like best about Didomi?

The configuration of the banners is quick and the administration console is intuitive. Additionally, the support team is efficient and responsive. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The interface is (to my knowledge) only in English. Review collected by and hosted on G2.com.

Tom K.

Online Project Manager

Mid-Market (51-1000 emp.)

12/15/2022

"The tooling works pretty good, and the support is amazing!"

4/5

What do you like best about Didomi?

The friendly support from Didomi, and the customization (including own CSS) makes it very easy to create a notice. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The downside is that when you have a pretty custom website, it doesn't work out of the box. So don't underestimate the implementation of the software. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Tom!

We really are grateful that you took the time to share your experience with us, and we feel fortunate to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/17/2021

"A very flexible tool, with good support and documentation"

4.5/5

What do you like best about Didomi?

The ease of customizing the consent banner and the support team. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Difficulty in understanding specific panel metrics at times. However, some of them have helped us a lot to improve. Review collected by and hosted on G2.com.

Response from Julie Quintard of Didomi

edit

Hello! Thank you so much for your kind words and your feedback on the panel metrics. We really appreciate you taking the time out to share your experience with us and we count ourselves lucky for customers like you. We look forward to keep working with you!

Kevin C.

Directeur Marketing et Adjoint de Direction

Small-Business (50 or fewer emp.)

11/28/2022

"CMP Didomi on Pneus-Online.fr"

5/5

What do you like best about Didomi?

A simple integration with good team support. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

There is simply a lack of automatic translation into all languages for the CMP content for non-IAB texts. Review collected by and hosted on G2.com.

Michel H.

Trafic Manager

Mid-Market (51-1000 emp.)

11/22/2022

"Great solution and partner"

5/5

What do you like best about Didomi?

Didomi is a complete solution that offers a lot of possibilities and personalization in the management of consent. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

On the "implementation" part, it is necessary to bring a little more clarity and explanations. Review collected by and hosted on G2.com.

Quentin C.

Senior Analytics and Digital Products Consultant

Enterprise (> 1000 emp.)

11/16/2022

"An easy-to-use and efficient solution to manage RGPD compliance"

4/5

What do you like best about Didomi?

User-friendly solution which does not need particular technical background.

Also easy to integrate.

Regular updates with new features. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The main issues (lack of visibility over versions change, lots of metrics hard to understand) have been corrected recently. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Quentin!

DIANA V.

Enterprise (> 1000 emp.)

2/28/2023

"Very helpful and coolaborative team"

5/5

What do you like best about Didomi?

They are always trying to solve your issues. If I needed support from their side in IT topics, they would give it Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing, they were very helpful in every issue Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Diana!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/7/2022

"Best CMP"

5/5

What do you like best about Didomi?

Didomi is a good CMP that easily integrates into our sites. It has several integrations with different tools for Tag Management and Web Analytics. The Didomi console lets you easily manage banner cookies and provide helpful information about consent rates. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

At the moment we've had no problems using this service._________________________________________________________________________________________________________ Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello !

We really appreciate you taking the time out to share your experience with us and we count ourselves lucky to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!