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Dialpad

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4,863 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
3242
1222
254
64
79
NB
Nirmal B.
06/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Dialpad Connect’s Real-Time Transcripts and Sentiment Analysis Boost Productivity

Dialpad Connect has strong built-in features, such as real-time call transcripts and sentiment analysis, which have improved productivity and overall call quality.
Maja B.
MB
Maja B.
Global Services Ops Manager
05/25/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

A must have for any CX team! Revolutionary tool on the market!

It's very easy to use, the team is fantastic. The merger didn't change the experience at all
Arpit K.
AK
Arpit K.
Building for People & Culture | Ex-Uber | IIT Kanpur
05/24/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Intuitive Call Management with Helpful AI Summaries and Transcripts

The platform is intuitive & easy to use, especially for managing calls and communication in one place. The AI-powered call summaries and transcripts are genuinely useful for follow-ups and tracking conversations. Call quality and reliability have also been strong overall, and the interface makes onboarding fairly straightforward for teams.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com