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Dialpad

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4,497 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011
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Dialpad Reviews

Review Filters
Profile Name
Star Rating
3053
1086
222
60
73
MD
Mccain D.
01/14/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Make your phone calls and texts easier

Having the ability to use your personal phone as a work phone with a completely separate number. Also, you are able to get text/phone notifications instantly just like you would on your cell phone. So you can make calls from your desktop, take a walk to the break room and still respond to clients from your cell phone via the dial pad app.
CK
Cade K.
01/09/2026
Validated Reviewer
Verified Current User
Review source: Organic

A new and better way to manage calls

We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and contact centers with an easy click of a button. We are also excited for the automatic ai transcription - being able to look back on a quick summary of a call with action items is very useful.
Verified User in Telecommunications
AT
Verified User in Telecommunications
01/09/2026
Validated Reviewer
Review source: Organic

Reliable Support but Needs clearer and faster Resolutions

I like Dialpad Support because they pick up the call 99% of the time and do follow-ups in email. I find the email follow-ups helpful because they involve ticket generation and asking for more information if required based on the issue I'm facing.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011