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Dialpad

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4,896 reviews
  • 3 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
3261
1232
256
64
79
Serena W.
SW
Serena W.
07/07/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great for Connecting Candidates and Expanding Networks

It helps connect candidates with people and broaden their network.
Verified User in Media Production
AM
Verified User in Media Production
07/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Reliable business phone system with excellent call quality and features

What I like most about Dialpad Support is how easy it is to manage customer enquiries in one place. Having calls, messages and support interactions together helps our team respond more quickly and maintain context without switching between multiple tools. The shared inbox, routing options and visibility across the team make it much easier to ensure enquiries don't get missed, while the AI-powered features such as call summaries and transcripts save time and make it easier to review previous conversations. Overall, it's a well-designed support platform that helps us provide faster and more consistent customer service.
Verified User in Media Production
AM
Verified User in Media Production
07/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Reliable business phone system with excellent call quality and features

We've been using Dialpad Connect as our business phone system, and overall it's been a really positive experience. It's a dedicated platform that does exactly what it's sets out to do. Call quality has been consistently excellent, reliability has been solid, and we've had very few technical issues. The platform is modern, easy to use, and includes a strong feature set for businesses that need a cloud-based phone solution. Day-to-day, it's been dependable and the technology has worked exactly as expected. It's definitely positioned towards the higher end of the market in terms of pricing, but if reliability, functionality and a polished user experience are priorities, it's a platform I'd recommend.

About

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HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com