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By Dialaxy Limited
How would you rate your experience with Dialaxy?
Phone Calls
This feature was mentioned in 52 Dialaxy reviews.
Enables users to place phone calls over the internet.
Instant Messaging
Based on 51 Dialaxy reviews.
Enables users to send instant messages over the internet.
Hold Music
Based on 45 Dialaxy reviews.
Offers users the option to play music for contacts who are on hold.
VOiP Number
Based on 47 Dialaxy reviews.
Offers users a unique number that can be dialed from anywhere.
Browser Extension
Based on 32 Dialaxy reviews.
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
As reported in 38 Dialaxy reviews.
Requires users download the software on its own.
Record Calls
102 reviewers of Dialaxy have provided feedback on this feature.
Records calls for future reference.
Call Types
This feature was mentioned in 88 Dialaxy reviews.
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
As reported in 75 Dialaxy reviews.
Gathers contacts from integrated tools, allowing users to call with one click.
Auto Dialer
As reported in 70 Dialaxy reviews.
Has auto-dialing or predictive dialing functionality.
Automated Voicemails
Based on 79 Dialaxy reviews.
Sends automated voicemails to prospective clients who fail to answer.
Automated Note Taking
This feature was mentioned in 53 Dialaxy reviews.
Automatically transcribes and summarizes meeting discussions.
Voice
48 reviewers of Dialaxy have provided feedback on this feature.
Provides voice call functionality.
Mobile SMS
45 reviewers of Dialaxy have provided feedback on this feature.
Accepts contacts initiated through SMS or other mobile text functions.
Concurrent Calling
This feature was mentioned in 39 Dialaxy reviews.
Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
IVR
43 reviewers of Dialaxy have provided feedback on this feature.
Includes an interactive phone menu.
Voicemail to Email
As reported in 56 Dialaxy reviews.
Transcribes voice messages to email.
Voice Conferencing
Allows multi-participant phone conferences.
Native VoIP
This feature was mentioned in 50 Dialaxy reviews.
Contains its own IP telephony system.
CCaaS Option
47 reviewers of Dialaxy have provided feedback on this feature.
Is also able to serve as contact center software.
Mobile Access
This feature was mentioned in 68 Dialaxy reviews.
Allows users to access the software using mobile devices.
Call Routing
Based on 59 Dialaxy reviews.
Allows distribution of incoming calls to agents.
Call Back
As reported in 60 Dialaxy reviews.
Allows users to request a call back.
As reported in 61 Dialaxy reviews.
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Call Monitoring
53 reviewers of Dialaxy have provided feedback on this feature.
Allow managers/supervisors to monitor calls for quality assurance purposes.
Call Recording
This feature was mentioned in 62 Dialaxy reviews.
Allows supervisors/managers to record and review telephone conversations of agents.
Call Management
14 reviewers of Dialaxy have provided feedback on this feature.
Manages incoming calls with features such as call forwarding, transferring, and routing.
Integrations
Enables integrations with communication and CRM platforms.
Autonomous Task Execution
20 reviewers of Dialaxy have provided feedback on this feature.
Capability to perform complex tasks without constant human input
Cross-system Integration
As reported in 23 Dialaxy reviews.
Works across multiple software systems or databases
Natural Language Interaction
This feature was mentioned in 22 Dialaxy reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 22 Dialaxy reviews.
Anticipates needs and offers suggestions without prompting
This feature was mentioned in 29 Dialaxy reviews.
28 reviewers of Dialaxy have provided feedback on this feature.
As reported in 28 Dialaxy reviews.
Based on 56 Dialaxy reviews.
Based on 53 Dialaxy reviews.
Adaptive Learning
Improves performance based on feedback and experience
46 reviewers of Dialaxy have provided feedback on this feature.
As reported in 45 Dialaxy reviews.
