Dialaxy Features
Basic Communication (2)
Phone Calls
Enables users to place phone calls over the internet.
Instant Messaging
Enables users to send instant messages over the internet.
Advanced Features (2)
Hold Music
Offers users the option to play music for contacts who are on hold.
VOiP Number
Offers users a unique number that can be dialed from anywhere.
Access (2)
Browser Extension
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Requires users download the software on its own.
Calling (4)
Record Calls
Records calls for future reference.
Call Types
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
Gathers contacts from integrated tools, allowing users to call with one click.
Auto Dialer
Has auto-dialing or predictive dialing functionality.
Insights (2)
Automated Voicemails
Sends automated voicemails to prospective clients who fail to answer.
Automated Note Taking
Automatically transcribes and summarizes meeting discussions.
Channels (2)
Voice
Provides voice call functionality.
Mobile SMS
Accepts contacts initiated through SMS or other mobile text functions.
Functions (2)
Concurrent Calling
Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
IVR
Includes an interactive phone menu.
Features (2)
Voicemail to Email
Transcribes voice messages to email.
Voice Conferencing
Allows multi-participant phone conferences.
Extensions (2)
Native VoIP
Contains its own IP telephony system.
CCaaS Option
Is also able to serve as contact center software.
Platform (4)
Mobile Access
Allows users to access the software using mobile devices.
Call Routing
Allows distribution of incoming calls to agents.
Call Back
Allows users to request a call back.
IVR
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Workforce Management (1)
Call Monitoring
Allow managers/supervisors to monitor calls for quality assurance purposes.
Administrative (1)
Call Recording
Allows supervisors/managers to record and review telephone conversations of agents.
Platform Basics - VoIP Providers (2)
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing.
Integrations
Enables integrations with communication and CRM platforms.
Call Center Infrastructure (CCI) (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Contact Center (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Outbound Call Tracking (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - UCaaS Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
