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By Dialaxy Limited
How would you rate your experience with Dialaxy?
Phone Calls
Based on 60 Dialaxy reviews.
Enables users to place phone calls over the internet.
Instant Messaging
This feature was mentioned in 55 Dialaxy reviews.
Enables users to send instant messages over the internet.
Hold Music
This feature was mentioned in 48 Dialaxy reviews.
Offers users the option to play music for contacts who are on hold.
VOiP Number
As reported in 51 Dialaxy reviews.
Offers users a unique number that can be dialed from anywhere.
Browser Extension
As reported in 32 Dialaxy reviews.
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Based on 38 Dialaxy reviews.
Requires users download the software on its own.
Record Calls
As reported in 105 Dialaxy reviews.
Records calls for future reference.
Call Types
This feature was mentioned in 89 Dialaxy reviews.
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
76 reviewers of Dialaxy have provided feedback on this feature.
Gathers contacts from integrated tools, allowing users to call with one click.
Auto Dialer
As reported in 72 Dialaxy reviews.
Has auto-dialing or predictive dialing functionality.
Automated Voicemails
This feature was mentioned in 79 Dialaxy reviews.
Sends automated voicemails to prospective clients who fail to answer.
Automated Note Taking
This feature was mentioned in 53 Dialaxy reviews.
Automatically transcribes and summarizes meeting discussions.
Voice
This feature was mentioned in 49 Dialaxy reviews.
Provides voice call functionality.
Mobile SMS
Based on 45 Dialaxy reviews.
Accepts contacts initiated through SMS or other mobile text functions.
Concurrent Calling
39 reviewers of Dialaxy have provided feedback on this feature.
Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
IVR
This feature was mentioned in 43 Dialaxy reviews.
Includes an interactive phone menu.
Voicemail to Email
Based on 57 Dialaxy reviews.
Transcribes voice messages to email.
Voice Conferencing
As reported in 50 Dialaxy reviews.
Allows multi-participant phone conferences.
Native VoIP
As reported in 56 Dialaxy reviews.
Contains its own IP telephony system.
CCaaS Option
As reported in 47 Dialaxy reviews.
Is also able to serve as contact center software.
Mobile Access
This feature was mentioned in 68 Dialaxy reviews.
Allows users to access the software using mobile devices.
Call Routing
As reported in 59 Dialaxy reviews.
Allows distribution of incoming calls to agents.
Call Back
As reported in 60 Dialaxy reviews.
Allows users to request a call back.
61 reviewers of Dialaxy have provided feedback on this feature.
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Call Monitoring
Allow managers/supervisors to monitor calls for quality assurance purposes.
Call Recording
62 reviewers of Dialaxy have provided feedback on this feature.
Allows supervisors/managers to record and review telephone conversations of agents.
Call Management
14 reviewers of Dialaxy have provided feedback on this feature.
Manages incoming calls with features such as call forwarding, transferring, and routing.
Integrations
Based on 10 Dialaxy reviews.
Enables integrations with communication and CRM platforms.
Autonomous Task Execution
This feature was mentioned in 20 Dialaxy reviews.
Capability to perform complex tasks without constant human input
Cross-system Integration
23 reviewers of Dialaxy have provided feedback on this feature.
Works across multiple software systems or databases
Natural Language Interaction
22 reviewers of Dialaxy have provided feedback on this feature.
Engages in human-like conversation for task delegation
Proactive Assistance
This feature was mentioned in 22 Dialaxy reviews.
Anticipates needs and offers suggestions without prompting
As reported in 29 Dialaxy reviews.
Based on 28 Dialaxy reviews.
As reported in 28 Dialaxy reviews.
This feature was mentioned in 28 Dialaxy reviews.
56 reviewers of Dialaxy have provided feedback on this feature.
As reported in 53 Dialaxy reviews.
Adaptive Learning
Improves performance based on feedback and experience
This feature was mentioned in 46 Dialaxy reviews.
Based on 48 Dialaxy reviews.
This feature was mentioned in 45 Dialaxy reviews.
