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By Dialaxy Limited
How would you rate your experience with Dialaxy?
Phone Calls
This feature was mentioned in 58 Dialaxy reviews.
Enables users to place phone calls over the internet.
Instant Messaging
53 reviewers of Dialaxy have provided feedback on this feature.
Enables users to send instant messages over the internet.
Hold Music
This feature was mentioned in 47 Dialaxy reviews.
Offers users the option to play music for contacts who are on hold.
VOiP Number
As reported in 50 Dialaxy reviews.
Offers users a unique number that can be dialed from anywhere.
Browser Extension
This feature was mentioned in 32 Dialaxy reviews.
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Based on 38 Dialaxy reviews.
Requires users download the software on its own.
Record Calls
This feature was mentioned in 104 Dialaxy reviews.
Records calls for future reference.
Call Types
Based on 89 Dialaxy reviews.
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
75 reviewers of Dialaxy have provided feedback on this feature.
Gathers contacts from integrated tools, allowing users to call with one click.
Auto Dialer
As reported in 72 Dialaxy reviews.
Has auto-dialing or predictive dialing functionality.
Automated Voicemails
79 reviewers of Dialaxy have provided feedback on this feature.
Sends automated voicemails to prospective clients who fail to answer.
Automated Note Taking
Automatically transcribes and summarizes meeting discussions.
Voice
As reported in 48 Dialaxy reviews.
Provides voice call functionality.
Mobile SMS
45 reviewers of Dialaxy have provided feedback on this feature.
Accepts contacts initiated through SMS or other mobile text functions.
Concurrent Calling
39 reviewers of Dialaxy have provided feedback on this feature.
Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
IVR
As reported in 43 Dialaxy reviews.
Includes an interactive phone menu.
Voicemail to Email
As reported in 57 Dialaxy reviews.
Transcribes voice messages to email.
Voice Conferencing
Based on 50 Dialaxy reviews.
Allows multi-participant phone conferences.
Native VoIP
As reported in 55 Dialaxy reviews.
Contains its own IP telephony system.
CCaaS Option
Based on 47 Dialaxy reviews.
Is also able to serve as contact center software.
Mobile Access
Based on 68 Dialaxy reviews.
Allows users to access the software using mobile devices.
Call Routing
59 reviewers of Dialaxy have provided feedback on this feature.
Allows distribution of incoming calls to agents.
Call Back
Based on 60 Dialaxy reviews.
Allows users to request a call back.
61 reviewers of Dialaxy have provided feedback on this feature.
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Call Monitoring
Based on 53 Dialaxy reviews.
Allow managers/supervisors to monitor calls for quality assurance purposes.
Call Recording
Based on 62 Dialaxy reviews.
Allows supervisors/managers to record and review telephone conversations of agents.
Call Management
Based on 14 Dialaxy reviews.
Manages incoming calls with features such as call forwarding, transferring, and routing.
Integrations
As reported in 10 Dialaxy reviews.
Enables integrations with communication and CRM platforms.
Autonomous Task Execution
Based on 20 Dialaxy reviews.
Capability to perform complex tasks without constant human input
Cross-system Integration
As reported in 23 Dialaxy reviews.
Works across multiple software systems or databases
Natural Language Interaction
Based on 22 Dialaxy reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 22 Dialaxy reviews.
Anticipates needs and offers suggestions without prompting
This feature was mentioned in 29 Dialaxy reviews.
28 reviewers of Dialaxy have provided feedback on this feature.
56 reviewers of Dialaxy have provided feedback on this feature.
This feature was mentioned in 53 Dialaxy reviews.
Adaptive Learning
Improves performance based on feedback and experience
This feature was mentioned in 46 Dialaxy reviews.
48 reviewers of Dialaxy have provided feedback on this feature.
As reported in 45 Dialaxy reviews.
