Diabolocom Reviews & Product Details

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Seller

Diabolocom

Discussions

Diabolocom Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Russian, Spanish

Solution Type

All-in-One

Overview by

Roxane Sicard

Pricing

Pricing provided by Diabolocom.

Voice

Starting at $60.00

1 Named license

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Diabolocom Integrations

(14)

Verified by Diabolocom

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Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

9/3/2026

"intended for large structures"

2/5

What do you like best about Diabolocom?

easy to track email activity, tracking and distribution Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

usage increasingly oriented towards large structures, each dynamic action requires numerous clicks (changing 5 skills at once, comparing two days of calls, menu cut off and thus not quickly readable,...) Review collected by and hosted on G2.com.

Matthieu R.

Cofondateur

11/7/2025

"Fine-tuning and AI Integration"

4.5/5

What do you like best about Diabolocom?

I greatly appreciate Diabolocom's ability to offer a very fine configuration of incoming and outgoing call management, as well as its seamless integration with CRMs like Salesforce. This allows me to create flexible scenarios that precisely adapt to our organization, ensuring that each call is directed to the right person through precise qualification. The automation and advanced integration during outbound campaigns, with detailed call tracking directly in the CRM, significantly enhance the efficiency of our business operations. Moreover, the fact that all calls are tracked provides increased visibility and control over the activity. I also appreciate the high level of availability that the mobile solution provides, ensuring that all calls are recorded in the CRM, which complies with new laws. Finally, the interactions with the Diabolocom teams are exceptional, as they are very attentive to our needs. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Due to the power of the tool and the complexity of the configurations, the initial setup of Diabolocom can be a longer process. It requires time to learn how the tool works and what to consider when starting. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

10/16/2026

"Simplicity, Ergonomics, and Reliability at the Rendezvous"

4/5

What do you like best about Diabolocom?

simplicity, ergonomics, reliability, scalable Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

support, communication, information sharing, ticketing Review collected by and hosted on G2.com.

Fabio P.

CEO

Enterprise (> 1000 emp.)

10/27/2025

"Comprehensive CTI platform driven by innovation and exceptional support"

5/5

What do you like best about Diabolocom?

Diabolocom stands out as a highly powerful and adaptable CTI solution that fully addresses our multichannel requirements. The platform manages both inbound and outbound telephony with ease, and also supports automated campaigns, SMS, WhatsApp, and a wide range of other communication channels.

One of the main advantages is the support and implementation process: deployment is swift, largely due to the exceptionally responsive customer support. The Diabolocom team listens carefully and provides valuable guidance throughout the setup phase. The Salesforce integration is also a highlight, as the standard CTI integration functions smoothly and encourages rapid user adoption.

In terms of innovation and digital sovereignty, Diabolocom’s AI analysis tools are developed and hosted internally, which guarantees both high performance and strict confidentiality—an important factor from a European standpoint. The platform also offers a comprehensive quality monitoring solution to maintain high standards in customer interactions.

From a technical perspective, Diabolocom’s status as a telecom operator enables it to deliver innovative fixed and mobile convergence, along with a network that is notably stable and reliable. Finally, the flexibility of the platform is enhanced by APIs that allow us to tailor integrations to our specific needs. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

While the standard Salesforce integration works well and the APIs provide a wide range of integration options, it would be fantastic to see deeper vertical integration of all advanced features—such as AI transcription, analysis, and Quality Monitoring KPIs—directly within the Salesforce ecosystem. Additionally, having configuration and administration handled entirely within Salesforce would help eliminate redundant tasks. Review collected by and hosted on G2.com.

What problems is Diabolocom solving and how is that benefiting you?

We were searching for a CTI solution that could be implemented rapidly within our Salesforce environment and handle all our communication channels smoothly. Our previous system was disjointed, and we couldn't risk a long implementation that might disrupt our daily operations.

Diabolocom addressed these needs perfectly. The deployment process was impressively swift, largely due to their responsive support team, and our agents were able to start working in Salesforce right away, without the steep learning curve we had encountered with other solutions. The most impressive aspect has been the call quality—it has been consistently excellent. As a telecom operator, Diabolocom provides the network reliability we required. We have not experienced any dropped calls or audio issues, which had been persistent problems in the past.

Now, being able to manage phone, SMS, WhatsApp, and all our other channels from a single platform integrated with Salesforce has truly transformed our workflow. Our agents no longer lose time switching between different tools, and we have complete visibility into every customer interaction. The AI-powered analytics and Quality Monitoring features have provided us with valuable insights that were previously unavailable, enabling us to continually enhance our service delivery while ensuring data sovereignty through their European-hosted infrastructure. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/31/2025

"Comprehensive, incredibly easy to use, customer focused"

5/5

What do you like best about Diabolocom?

We were unsure what our day-to-day experience with Diabolocom would be like, and the surprise has been tremendous. Our agents have embraced it without any issues, with no need for an adaptation period.

In terms of management, with basic knowledge, you can easily administer and create your own scripts.

We have integrated it seamlessly with our CRM; it automatically retrieves our customer's record, saving our agents valuable time.

It is worth highlighting the constant support from both the technical and commercial teams, who provide swift and precise solutions while adapting to our needs.

For us, having a partner like Diabolocom brings immense peace of mind. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

There are always areas for improvement, and over time, we have seen them take shape.

Currently, production reports could be improved. While it is true that you have the ability to extract and generate your own reports, it would be helpful if supervisors themselves were able to analyse this information directly. Review collected by and hosted on G2.com.

What problems is Diabolocom solving and how is that benefiting you?

With our old system, we lost a lot of time in administration, tool management, extraction of reports.

The adaptation time for the agents was enormous, it was not user-friendly for them.

With Diabolocom from the first moment we found an incredible response from the agents, designed for them.

In the administration part the surprise was bigger, a web portal that lets you manage the tool from anywhere, we do not need to have a person with high technical knowledge, it is designed to be easy to use. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

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Thank you for sharing such a thoughtful and detailed review!

We’re thrilled to hear that Diabolocom has seamlessly integrated into your operations and that your agents have embraced it effortlessly from day one. Ease of use and a smooth onboarding experience are at the heart of our solution, specifically designed by CX and contact center experts who understand the realities of the job.

It’s also great to hear that our intuitive administration tools allow you to manage scripts and workflows efficiently, without requiring advanced technical expertise. We designed our cloud unified platform for flexibility and accessibility, so your teams can manage the system from anywhere with ease.

We appreciate your feedback on production reports and understand the need for even more streamlined analytics. We're continuously improving our reporting capabilities to make insights more accessible for supervisors, helping them analyze and optimize performance effortlessly.

Above all, we’re delighted that our customer-focused approach and dedicated support teams bring you peace of mind. Your trust and satisfaction mean everything to us, and we remain fully committed to evolving our platform to meet your needs.

Thank you again for your trust—we look forward to continuing this journey with you!

Andrea M.

Responsable Infraestructuras TIC

Small-Business (50 or fewer emp.)

1/29/2025

"Diabolocom's professionalism, adaptation and involvement led to the success of the project"

5/5

What do you like best about Diabolocom?

Diabolocom management and technicians understood our use case. They applied the best solution in the configuration to achieve our objectives in the implementation. It is easy to make the configurations. The usability of the web platform is very good. Our business uses the service 24 hours a day, 7 days a week and the application is very stable. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Many of the updates involve service interruptions of up to 30 minutes. In our case, it interrupts night work and we would like them to be shorter. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

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We are glad to hear that our team's professionalism and involvement contributed to the success of your project. We also appreciate your feedback on the usability and stability of our call management platform.

We take note of your feedback regarding service interruptions and continuously strive to improve our update process. Our team works hard to minimize service interruptions and schedule them at times that have the least impact. We also notify our customers in advance and remain available should you need assistance in adapting to these interruptions.

Thank you a lot for your feedback and we are delighted to have you as a valued customer!

Verified User in Real Estate

Enterprise (> 1000 emp.)

12/17/2024

"Started well, going even better"

5/5

What do you like best about Diabolocom?

After using Diabolocom for years, the product evolved and kept pushing the limits to an always better solution. The integration of AI solutions are looking game changing and very simple to implement. Best CTI available on the market, outplay everyone else on every topics. Great integration with Salesforce, in 5 minutes you get all the data from your calls into Salesforce. Possibilities are almost unlimited, with a great set of API available, its possible to manage everything directly from Salesforce It's always a pleasure to work with Diabolocom on future updates and features. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Sometimes there's many ways to achieve the same objective, it might be hard to understand the best way to do it and why (and keep if harmonious). Review collected by and hosted on G2.com.

What problems is Diabolocom solving and how is that benefiting you?

Diabolocom has significantly improved the efficiency of our customer service operations by providing seamless call management and integration with Salesforce. It has helped us reduce call handling times and gain real-time insights into customer interactions. The powerful APIs helped us implement amazing automations to help increase productivity. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

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Thank you for your trust and for sharing such positive feedback!

We’re thrilled to hear that Diabolocom continues to deliver an even better solution for your business over the years. Your recognition of our CTI, seamless Salesforce integration, and powerful APIs means a lot to us, as we continuously optimize our platform to stay at the forefront of innovation.

Our R&D team is actively developing AI-powered solutions fully integrated into our platform to support your CX innovation needs. We’d love to introduce you to some of our latest features, including AI-powered Voice Analytics, Agent Assist, and Automated Quality Monitoring. Let us know if you’d like to explore these in more detail!

We understand that having multiple ways to achieve the same objective can sometimes be challenging. That’s why we strive to make our products as intuitive as possible and provide clear, precise documentation to ensure a seamless experience. Our team remains fully available to assist you with any configuration needs and help you maintain a consistent setup.

Please don’t hesitate to reach out if you ever need assistance!

Verified User in Computer Hardware

Mid-Market (51-1000 emp.)

12/17/2024

"Reliable, comprehensive, and ergonomic"

4.5/5

What do you like best about Diabolocom?

The ergonomics of Diabolocom allow for quick handling, while the power of the scenario editor provides great autonomy in deployment. A call center manager can create advanced IVRs themselves, without the intervention of a more technical contact (IT department). One year after deployment, we have not experienced any service interruptions, and the hosting in a sovereign cloud is reassuring.

The support, called upon a few times, proves to be responsive. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

The 3 existing roles (advisor / supervisor / administrator) correspond to a business vision of the publisher that does not always match the reality on the ground and is insufficiently customizable. The AI options significantly increase the license cost. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

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What a pleasure to read your feedback on the Diabolocom solution! We are delighted that you appreciate the autonomy offered by our scenario editing block, the stability of our platform, and the availability of our customer support team.

Regarding the roles available in the solution, you can configure an infinite number of profiles with more than 80 different permissions.

We would also be delighted to discuss our proprietary AI solutions, perfectly suited to customer relationship use cases. Our pricing offers are optimized to ensure a quick return on investment after the implementation of AI.

Once again, a big thank you for your trust.

Rihab B.

Responsable technique - Expert Applicatifs

Enterprise (> 1000 emp.)

2/11/2025

"Diabolocom superb cloud platform"

3/5

What do you like best about Diabolocom?

ease of use, ergonomic interface Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

complexity of extracting data, lack of native reports

impossibility of recovering a deleted account

impossibility of modifying created logins Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

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Thank you for your comment on the Diabolocom solution, its ease of use, and its user-friendly aspect.

We are sorry to hear that you encountered difficulties with certain features. Data extraction is accessible via a call-to-action directly on the platform. Feel free to contact us if you need assistance on this matter, we would be delighted to help you.

Regarding the recovery of a deleted account, this is indeed impossible for security reasons, as indicated in our documentation.

We would be delighted to discuss these points with you. Feel free to contact our dedicated teams.

Melody F.

Responsable du Service Pôle Auteurs

Mid-Market (51-1000 emp.)

12/18/2024

"Very well"

5/5

What do you like best about Diabolocom?

The integration was carried out on time, as planned, in a simple and efficient manner. The tool is intuitive and accessible. When I can't find information in the knowledge base, the support team responds quickly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Diabolocom?

Some features deserve to see the light of day. For example, access to the Wallboard by all agents, individually. Practical when they are working remotely. Review collected by and hosted on G2.com.

Response from Roxane Sicard of Diabolocom

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We are delighted to read your feedback on Diabolocom's software, support team, and fast deployment capabilities.

We fully understand your request regarding certain features and will keep you updated on their improvements. Regarding the sharing of wallboards with agents, this topic should be discussed with a system administrator to fit your specific needs.

Thank you for your trust and for being such a great advocate!