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DeskTime Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DeskTime's effective time tracking invaluable for managing productivity and evaluating team performance seamlessly. (68 mentions)
Users find DeskTime to be easy to set up and use, streamlining the onboarding and tracking process effectively. (52 mentions)
Users appreciate the time-saving automation of DeskTime, allowing effortless tracking of productivity without manual input. (44 mentions)
Users appreciate the efficiency of DeskTime, as it accurately tracks time and minimizes manual input for payroll. (37 mentions)
Users appreciate the tracking ease of DeskTime, enhancing productivity and simplifying remote work management. (37 mentions)
Users appreciate the effective time management capabilities of DeskTime, enhancing productivity through accurate tracking and categorization. (32 mentions)
Users report inaccurate tracking during meetings, affecting their ability to gauge productivity accurately. (14 mentions)
Users find the mobile version limited, lacking features like in-depth reporting and task management compared to desktop. (14 mentions)
Users find the limited features on the mobile version hinder the overall experience and functionality. (13 mentions)
Users find DeskTime to be expensive with unexpected price increases and unclear billing practices, affecting satisfaction. (12 mentions)
Users report performance issues with DeskTime, including delayed data syncing and challenges across different operating systems. (11 mentions)
Users find the limited customization options of DeskTime to be a significant drawback affecting usability and efficiency. (11 mentions)
Users face tracking issues with DeskTime, leading to inaccuracies in clock-in/out times and disruptive monitoring. (11 mentions)
Users experience time tracking issues with DeskTime, impacting their ability to accurately assess productivity during meetings. (10 mentions)
Users feel the poor interface design of DeskTime hampers usability and requires improvement for better interaction. (9 mentions)

Top Pros or Advantages of DeskTime

1. Time Tracking
Users find DeskTime's effective time tracking invaluable for managing productivity and evaluating team performance seamlessly.
See 68 mentions

See Related User Reviews

Sachin K.
SK

Sachin K.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with this tool is really good"

What do you like about DeskTime?

Really a nice software that manages time, and also i can suggest for every firm. Such a nice tool.

Vishavjeet S.
VS

Vishavjeet S.

Small-Business (50 or fewer emp.)

5.0/5

"Web designer"

What do you like about DeskTime?

Ease of use with best features and easy time tracking features

2. Ease of Use
Users find DeskTime to be easy to set up and use, streamlining the onboarding and tracking process effectively.
See 52 mentions

See Related User Reviews

Fermin P.
FP

Fermin P.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage"

What do you like about DeskTime?

From the moment of settings to start using takes minutes for the implementation and easy to understand. Very helpfull.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"DeskTime is a helpful timetracking tool"

What do you like about DeskTime?

The ability to see what you were working on, and for how long, to establish billing times (automated time tracking) Summaries of time spent in each o

3. Time-saving
Users appreciate the time-saving automation of DeskTime, allowing effortless tracking of productivity without manual input.
See 44 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Accurate Time Tracking, but Limited Calendar Flexibility"

What do you like about DeskTime?

The most thing I like in Desktime is that it tracks my time and my teams's time accurately. Meaning, we don't have to do manual entering of time in ou

Hitesh C.
HC

Hitesh C.

Small-Business (50 or fewer emp.)

4.5/5

"Desktime Feedback"

What do you like about DeskTime?

I don’t have to start or stop the timer myself—DeskTime takes care of it automatically. It launches on its own when I start my PC, so I never have to

4. Efficiency
Users appreciate the efficiency of DeskTime, as it accurately tracks time and minimizes manual input for payroll.
See 37 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Accurate Time Tracking, but Limited Calendar Flexibility"

What do you like about DeskTime?

The most thing I like in Desktime is that it tracks my time and my teams's time accurately. Meaning, we don't have to do manual entering of time in ou

Courtney C.
CC

Courtney C.

Small-Business (50 or fewer emp.)

5.0/5

"We love DeskTime"

What do you like about DeskTime?

I own a virtual law firm that allows myself and my employees to work from home. Without DeskTime that would not be possible.I like that I can exactly

5. Tracking Ease
Users appreciate the tracking ease of DeskTime, enhancing productivity and simplifying remote work management.
See 37 mentions

See Related User Reviews

MR

Manish R.

Mid-Market (51-1000 emp.)

5.0/5

"Destime is best tool for Emplyee Monitoring and Productivity Monitoring."

What do you like about DeskTime?

1. Project wise Monitoring 2. Screen Capture 3. Groupwise access and controls for the Monitoring. 4. Reporting 5. Absent Employee Monitoring 6. T

Karen S.
KS

Karen S.

Small-Business (50 or fewer emp.)

4.5/5

"Great with remote staff"

What do you like about DeskTime?

This has helped when staff need to work away from the office especially when they are only working for a small amount of time. It allows them to log

6. Time Management
Users appreciate the effective time management capabilities of DeskTime, enhancing productivity through accurate tracking and categorization.
See 32 mentions

See Related User Reviews

Jayanth R.
JR

Jayanth R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Tool for Tracking Productivity & Boosting Team Efficiency"

What do you like about DeskTime?

We’ve been using DeskTime for a year now. It’s very easy to use and helps us track how our team is working. The data helps us understand where time is

JP

Jitendra P.

Small-Business (50 or fewer emp.)

5.0/5

"Nice Application For tracking activity"

What do you like about DeskTime?

Provides me difference between productive time vs non productive time.

Top Cons or Disadvantages of DeskTime

1. Inaccurate Tracking
Users report inaccurate tracking during meetings, affecting their ability to gauge productivity accurately.
See 14 mentions

See Related User Reviews

Sam D.
SD

Sam D.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool to monitor the day to day productivity!"

What do you dislike about DeskTime?

It does not track and take screenshots in different operating systems like ubuntu 22 & some others.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Hopefully there will be “leave feature”"

What do you dislike about DeskTime?

Zoom and other apps is tagged as "idle". Like we taaged zoom meetings to be "productive" but members' desktime becomes red

2. Missing Features
Users find the mobile version limited, lacking features like in-depth reporting and task management compared to desktop.
See 14 mentions

See Related User Reviews

Ahsan Aziz I.
AI

Ahsan Aziz I.

Small-Business (50 or fewer emp.)

3.5/5

"Simple to use, no complicated setup required"

What do you dislike about DeskTime?

Still platform specific issues make it difficult to track all employees. Such as browsers like firefox on macOS doesn't show url.

Jignesh P.
JP

Jignesh P.

Small-Business (50 or fewer emp.)

4.0/5

"DeskTime Experience"

What do you dislike about DeskTime?

Mobile version feels somewhat limited compared to the desktop version. Details such as in-depth reporting or detailed task management could be optimiz

3. Limited Features
Users find the limited features on the mobile version hinder the overall experience and functionality.
See 13 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good Value for Money with Useful Features, but Some Drawbacks"

What do you dislike about DeskTime?

The thing i does not like most is that if i want to use this for 1 employee, you i need 2 account 1 is for employee and another is for me.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A complete tool to measure and regulate how your employees work"

What do you dislike about DeskTime?

What I don't like as much is that the reports can be a bit confusing and definitely have room for improvement, both visually and statistically. It wou

4. Expensive
Users find DeskTime to be expensive with unexpected price increases and unclear billing practices, affecting satisfaction.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good Value for Money with Useful Features, but Some Drawbacks"

What do you dislike about DeskTime?

The thing i does not like most is that if i want to use this for 1 employee, you i need 2 account 1 is for employee and another is for me.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"DeskTime is a helpful timetracking tool"

What do you dislike about DeskTime?

Slightly expensive Some lack of detail on work tasks performed each hour, only shown by a time range in the daily view. You can't easily choose an a

5. App Performance
Users report performance issues with DeskTime, including delayed data syncing and challenges across different operating systems.
See 11 mentions

See Related User Reviews

Alberto O.
AO

Alberto O.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent affrodable time tracking and productivity software"

What do you dislike about DeskTime?

It is not very convinient to need each user to create his account and enter it at setup time, so basically each workstation has to be setup individual

Sam D.
SD

Sam D.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool to monitor the day to day productivity!"

What do you dislike about DeskTime?

It does not track and take screenshots in different operating systems like ubuntu 22 & some others.

6. Limited Customization
Users find the limited customization options of DeskTime to be a significant drawback affecting usability and efficiency.
See 11 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Accurate Time Tracking, but Limited Calendar Flexibility"

What do you dislike about DeskTime?

The calendar in the "My Desktime" view is not customizable. I can toggle between Day, Week, and Month views, but I’m unable to select a custom date ra

Al O.
AO

Al O.

Mid-Market (51-1000 emp.)

5.0/5

"Excelent tool for management of large teams"

What do you dislike about DeskTime?

Provides too much detail to employees in their personal dashboard, many settings to customize. Time zone difference with customer support is a bit of

7. Tracking Issues
Users face tracking issues with DeskTime, leading to inaccuracies in clock-in/out times and disruptive monitoring.
See 11 mentions

See Related User Reviews

sanjay s.
SS

sanjay s.

Small-Business (50 or fewer emp.)

5.0/5

"DeskTime helps me efficiently track employee data and improve productivity."

What do you dislike about DeskTime?

One thing I don't like is that DeskTime appears in the computer's Control Panel, making it visible to all users. I would suggest adding an option to h

Ahsan Aziz I.
AI

Ahsan Aziz I.

Small-Business (50 or fewer emp.)

3.5/5

"Simple to use, no complicated setup required"

What do you dislike about DeskTime?

Still platform specific issues make it difficult to track all employees. Such as browsers like firefox on macOS doesn't show url.

8. Time Tracking Issues
Users experience time tracking issues with DeskTime, impacting their ability to accurately assess productivity during meetings.
See 10 mentions

See Related User Reviews

Alberto O.
AO

Alberto O.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent affrodable time tracking and productivity software"

What do you dislike about DeskTime?

It is not very convinient to need each user to create his account and enter it at setup time, so basically each workstation has to be setup individual

Sam D.
SD

Sam D.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool to monitor the day to day productivity!"

What do you dislike about DeskTime?

It does not track and take screenshots in different operating systems like ubuntu 22 & some others.

9. Poor Interface Design
Users feel the poor interface design of DeskTime hampers usability and requires improvement for better interaction.
See 9 mentions

See Related User Reviews

Jayanth R.
JR

Jayanth R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Tool for Tracking Productivity & Boosting Team Efficiency"

What do you dislike about DeskTime?

The user interface could be better and more interactive.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"DeskTime easy and convenient"

What do you dislike about DeskTime?

Hard to click on the bars when you need to see what was worked on.

DeskTime Reviews (401)

Reviews

DeskTime Reviews (401)

4.5
401 reviews
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Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"Accurate Time Tracking, but Limited Calendar Flexibility"
What do you like best about DeskTime?

The most thing I like in Desktime is that it tracks my time and my teams's time accurately. Meaning, we don't have to do manual entering of time in our timesheets for payroll. It also takes screenshots and automatically flagged suspicious website visits. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

The calendar in the "My Desktime" view is not customizable. I can toggle between Day, Week, and Month views, but I’m unable to select a custom date range. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're happy to hear how DeskTime has helped you track attendance. We also appreciate your suggestion for the custom date range in the calendar. To check your data for a custom date range, you can generate an Export by going to your account > Exports. You can check more about Exports here: https://help.desktime.com/hc/en-us/articles/4413040055441

Victor Manuel S.
VS
Especialista BIM
Small-Business (50 or fewer emp.)
"Great for Personal Monitoring, But Can Feel Like Micromanagement"
What do you like best about DeskTime?

It allows you to keep an eye on every activity in your computer, so you can make data from that Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

It tells you EVERYTHING, when you are the only one using it, its ok, but it can be use as a micromanagement devise Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for taking the time to share your feedback! We're glad to hear that DeskTime helps you gain insights into how your time is spent and improve productivity. We completely understand your concern about micromanagement. At DeskTime, we promote transparency and efficiency. It's important to have open discussions within the team about how the data is used!

Rakesh K.
RK
Manager - IT
Small-Business (50 or fewer emp.)
"Efficient Employee Tracking with Easy Setup"
What do you like best about DeskTime?

I find DeskTime incredibly useful for tracking time and enhancing employee efficiency. The setup was simple and well-organized, making it easy for users to log in and start. The ability to monitor remote employees' work habits significantly boosts our business productivity and sales. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

I sometimes have to manually update the categorization of websites as unproductive or productive. I would prefer if the software included AI features that automatically detect what is productive and what is not for the organization. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're happy to hear that DeskTime is very useful to your business. We appreciate your feedback regarding the productivity levels. We'd appreciate it if you could submit a feature request (https://desktime.com/feature-requests) with your idea. This helps us track user interest and consider it for future updates!

Katrina G.
KG
Manager
Small-Business (50 or fewer emp.)
"Awesome Software!"
What do you like best about DeskTime?

It is very helpful when reviewing my teams productivity, it also helps for filling out timesheets. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

It randomly turns off at times, if you restart. It should pop up to remind you to log in. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're happy to hear that our app has helped you with filling out timesheets. Regarding the app turning off, this is an unusual behavior, so please reach out to our Customer Support (support@desktime.com), and we'll be happy to help!

WK
Owner, President
Small-Business (50 or fewer emp.)
"Outstanding Time Tracking Tool with Exceptional Support"
What do you like best about DeskTime?

The most helpful aspect of using DeskTime has been the support from their knowledgeable team. I'm not especially tech-savvy, so their guidance has been invaluable in helping me learn the program and navigate the system with confidence. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

Written instructions are sometimes difficult for me to understand. Review collected by and hosted on G2.com.

Shagun S.
SS
Software Developer
Small-Business (50 or fewer emp.)
"Desktime easeness and use"
What do you like best about DeskTime?

The most beneficial thing about desktime is that the tracking device for which software we are using in a day how much time we are spending on actually code that is also record.it is very ease to use .the implementation process is also very easy.to use this software at daily basis is also very helpful Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

the dislike about desktime that it will not properly showing what we are using in chrome and just showing the particular application spent time Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're glad to hear that you've had a great experience with our app. If you notice that URLs are not tracked properly, it's an unusual behavior, so please reach out to our Customer Support (support@desktime.com) with all the details, and we'll investigate that further.

GISELL MARÍA M.
GM
Recruiter
Human Resources
Enterprise (> 1000 emp.)
"Desktime Experience"
What do you like best about DeskTime?

Desktime is really good at tracking workers productivity, take screenshots peridiocally and is easy to set up, works well on the back of the system so you barely notice it. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

If you don't configure desktime very well, it might show a low productivity when you're really working on your tasks, so you need to make sure the websites and software you use are properly set up or registered. Another thing is that you as user, don't have much control on it to really follow up. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're glad to hear that you're having a great experience with DeskTime. You brought up a valuable point - setting up the productivity levels is key to getting the most accurate insights. We appreciate your feedback!

Verified User in Pharmaceuticals
AP
Small-Business (50 or fewer emp.)
"My DeskTime review"
What do you like best about DeskTime?

The same account runs on any computer with the same email login. As a manager I can see what my employees worked on. Absence calendar and manual input of the offline time . Exports and mostly, how it automatically runs in the background. Creating work schedules, departments a individual settings for each employee. Easy set up by employees without any need of an IT input. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

Sometimes it does not log time, it goes offline without any obvious cause and we usually find out only after a whole day.

We use DeskTime to track presence, vacations etc. and what I would appreciate is a possibility of entering only a half a day leave/vacation. The same with doctor´s leave; sometimes it is only 2 hours and maybe I have not discovered a feature but I cannot properly calculate time at work for the whole months and the number of hours on doctor´s leave.

We need a monthly report for the purpose of calculating wages as well as for an inspection of the social security. The export must clearly state number of hours at work and in case of flexible hours, the average. The average time spent at work should consider also situations where there is a half a day vacation. Currently I calculate it manually into an exported table from DeskTime.

I miss notifications when anything awaits my approval. Not by email as that is annoying but a pop up type notification.

The graphical part under My DeskTime with effectiveness, productivity etc. is to me annoying and not useful as not all employees work 100% on the computer and in general it seems irrelevant to me at least.

There are many features we cannot use due to the nature of our services but the pro version for example does not include the absence calendar which seems to me as a basic feature. Maybe more variable pricing plans. Review collected by and hosted on G2.com.

Christopher S.
CS
Chief Executive Officer
Small-Business (50 or fewer emp.)
"A Tool for Builders, Not Bystanders"
What do you like best about DeskTime?

DeskTime is a tool of clarity. It records and it reveals. For our team, it ensures every hour worked is an hour paid.

For our clients, it is proof. Not promises or platitudes, but precision. There is no room for confusion, no tolerance for waste. DeskTime brings order to our company by tracking screenshots, idle times, and overall productivity so we have an instant window into their days and can make sure they are on track. It's easy to deploy, and even easier to use. We use it daily and have integrated it seamlessly into our overall client billing system.

Our law firm uses it for all of our support staff, and we wouldn't be without it. A+ software - Desktime does exactly what we needed, and then gets out of the way. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

After using Desktime for 2 years, I have no cons about it. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Efficient and User-Friendly Time Tracking Tool"
What do you like best about DeskTime?

DeskTime provides a simple and intuitive way to track productivity and time spent on various tasks. I really appreciate its automated time tracking, project tracking, and detailed reports that help visualize how time is allocated during the workday. It's very easy to set up and integrates well with daily workflows. The real-time tracking feature gives a clear overview of productive vs. unproductive activities, which is extremely useful for both individuals and teams. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

One thing that could be improved is the flexibility of categorizing productive vs. unproductive apps — sometimes apps I use for work get marked as unproductive by default. Also, occasional minor bugs with the desktop app updates could be smoothed out to improve the overall experience. It would be great to have more customization options in reporting and dashboard views. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're happy to hear that you've had a great experience with our app. We wanted to add on app productivity that you mentioned. By default, unknown apps are categorized as neutral, but this can be changed in settings. Perhaps it's set to unproductive in your settings. If you need any further help checking that, feel free to reach out to our Customer Support (support@desktime.com), and we'll be happy to help you.

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