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DeskTime Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DeskTime's effective time tracking invaluable for managing productivity and evaluating team performance seamlessly. (68 mentions)
Users find DeskTime to be easy to set up and use, streamlining the onboarding and tracking process effectively. (52 mentions)
Users appreciate the time-saving automation of DeskTime, allowing effortless tracking of productivity without manual input. (44 mentions)
Users appreciate the efficiency of DeskTime, as it accurately tracks time and minimizes manual input for payroll. (37 mentions)
Users appreciate the tracking ease of DeskTime, enhancing productivity and simplifying remote work management. (37 mentions)
Users appreciate the effective time management capabilities of DeskTime, enhancing productivity through accurate tracking and categorization. (32 mentions)
Users report inaccurate tracking during meetings, affecting their ability to gauge productivity accurately. (14 mentions)
Users find the mobile version limited, lacking features like in-depth reporting and task management compared to desktop. (14 mentions)
Users find the limited features on the mobile version hinder the overall experience and functionality. (13 mentions)
Users find DeskTime to be expensive with unexpected price increases and unclear billing practices, affecting satisfaction. (12 mentions)
Users report performance issues with DeskTime, including delayed data syncing and challenges across different operating systems. (11 mentions)
Users find the limited customization options of DeskTime to be a significant drawback affecting usability and efficiency. (11 mentions)
Users face tracking issues with DeskTime, leading to inaccuracies in clock-in/out times and disruptive monitoring. (11 mentions)
Users experience time tracking issues with DeskTime, impacting their ability to accurately assess productivity during meetings. (10 mentions)
Users feel the poor interface design of DeskTime hampers usability and requires improvement for better interaction. (9 mentions)

Top Pros or Advantages of DeskTime

1. Time Tracking
Users find DeskTime's effective time tracking invaluable for managing productivity and evaluating team performance seamlessly.
See 68 mentions

See Related User Reviews

Sachin K.
SK

Sachin K.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with this tool is really good"

What do you like about DeskTime?

Really a nice software that manages time, and also i can suggest for every firm. Such a nice tool.

Vishavjeet S.
VS

Vishavjeet S.

Small-Business (50 or fewer emp.)

5.0/5

"Web designer"

What do you like about DeskTime?

Ease of use with best features and easy time tracking features

2. Ease of Use
Users find DeskTime to be easy to set up and use, streamlining the onboarding and tracking process effectively.
See 52 mentions

See Related User Reviews

Fermin P.
FP

Fermin P.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage"

What do you like about DeskTime?

From the moment of settings to start using takes minutes for the implementation and easy to understand. Very helpfull.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"DeskTime is a helpful timetracking tool"

What do you like about DeskTime?

The ability to see what you were working on, and for how long, to establish billing times (automated time tracking) Summaries of time spent in each o

3. Time-saving
Users appreciate the time-saving automation of DeskTime, allowing effortless tracking of productivity without manual input.
See 44 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Accurate Time Tracking, but Limited Calendar Flexibility"

What do you like about DeskTime?

The most thing I like in Desktime is that it tracks my time and my teams's time accurately. Meaning, we don't have to do manual entering of time in ou

Hitesh C.
HC

Hitesh C.

Small-Business (50 or fewer emp.)

4.5/5

"Desktime Feedback"

What do you like about DeskTime?

I don’t have to start or stop the timer myself—DeskTime takes care of it automatically. It launches on its own when I start my PC, so I never have to

4. Efficiency
Users appreciate the efficiency of DeskTime, as it accurately tracks time and minimizes manual input for payroll.
See 37 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Accurate Time Tracking, but Limited Calendar Flexibility"

What do you like about DeskTime?

The most thing I like in Desktime is that it tracks my time and my teams's time accurately. Meaning, we don't have to do manual entering of time in ou

Courtney C.
CC

Courtney C.

Small-Business (50 or fewer emp.)

5.0/5

"We love DeskTime"

What do you like about DeskTime?

I own a virtual law firm that allows myself and my employees to work from home. Without DeskTime that would not be possible.I like that I can exactly

5. Tracking Ease
Users appreciate the tracking ease of DeskTime, enhancing productivity and simplifying remote work management.
See 37 mentions

See Related User Reviews

MR

Manish R.

Mid-Market (51-1000 emp.)

5.0/5

"Destime is best tool for Emplyee Monitoring and Productivity Monitoring."

What do you like about DeskTime?

1. Project wise Monitoring 2. Screen Capture 3. Groupwise access and controls for the Monitoring. 4. Reporting 5. Absent Employee Monitoring 6. T

Karen S.
KS

Karen S.

Small-Business (50 or fewer emp.)

4.5/5

"Great with remote staff"

What do you like about DeskTime?

This has helped when staff need to work away from the office especially when they are only working for a small amount of time. It allows them to log

6. Time Management
Users appreciate the effective time management capabilities of DeskTime, enhancing productivity through accurate tracking and categorization.
See 32 mentions

See Related User Reviews

Jayanth R.
JR

Jayanth R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Tool for Tracking Productivity & Boosting Team Efficiency"

What do you like about DeskTime?

We’ve been using DeskTime for a year now. It’s very easy to use and helps us track how our team is working. The data helps us understand where time is

JP

Jitendra P.

Small-Business (50 or fewer emp.)

5.0/5

"Nice Application For tracking activity"

What do you like about DeskTime?

Provides me difference between productive time vs non productive time.

Top Cons or Disadvantages of DeskTime

1. Inaccurate Tracking
Users report inaccurate tracking during meetings, affecting their ability to gauge productivity accurately.
See 14 mentions

See Related User Reviews

Sam D.
SD

Sam D.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool to monitor the day to day productivity!"

What do you dislike about DeskTime?

It does not track and take screenshots in different operating systems like ubuntu 22 & some others.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Hopefully there will be “leave feature”"

What do you dislike about DeskTime?

Zoom and other apps is tagged as "idle". Like we taaged zoom meetings to be "productive" but members' desktime becomes red

2. Missing Features
Users find the mobile version limited, lacking features like in-depth reporting and task management compared to desktop.
See 14 mentions

See Related User Reviews

Ahsan Aziz I.
AI

Ahsan Aziz I.

Small-Business (50 or fewer emp.)

3.5/5

"Simple to use, no complicated setup required"

What do you dislike about DeskTime?

Still platform specific issues make it difficult to track all employees. Such as browsers like firefox on macOS doesn't show url.

Jignesh P.
JP

Jignesh P.

Small-Business (50 or fewer emp.)

4.0/5

"DeskTime Experience"

What do you dislike about DeskTime?

Mobile version feels somewhat limited compared to the desktop version. Details such as in-depth reporting or detailed task management could be optimiz

3. Limited Features
Users find the limited features on the mobile version hinder the overall experience and functionality.
See 13 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good Value for Money with Useful Features, but Some Drawbacks"

What do you dislike about DeskTime?

The thing i does not like most is that if i want to use this for 1 employee, you i need 2 account 1 is for employee and another is for me.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A complete tool to measure and regulate how your employees work"

What do you dislike about DeskTime?

What I don't like as much is that the reports can be a bit confusing and definitely have room for improvement, both visually and statistically. It wou

4. Expensive
Users find DeskTime to be expensive with unexpected price increases and unclear billing practices, affecting satisfaction.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good Value for Money with Useful Features, but Some Drawbacks"

What do you dislike about DeskTime?

The thing i does not like most is that if i want to use this for 1 employee, you i need 2 account 1 is for employee and another is for me.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"DeskTime is a helpful timetracking tool"

What do you dislike about DeskTime?

Slightly expensive Some lack of detail on work tasks performed each hour, only shown by a time range in the daily view. You can't easily choose an a

5. App Performance
Users report performance issues with DeskTime, including delayed data syncing and challenges across different operating systems.
See 11 mentions

See Related User Reviews

Alberto O.
AO

Alberto O.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent affrodable time tracking and productivity software"

What do you dislike about DeskTime?

It is not very convinient to need each user to create his account and enter it at setup time, so basically each workstation has to be setup individual

Sam D.
SD

Sam D.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool to monitor the day to day productivity!"

What do you dislike about DeskTime?

It does not track and take screenshots in different operating systems like ubuntu 22 & some others.

6. Limited Customization
Users find the limited customization options of DeskTime to be a significant drawback affecting usability and efficiency.
See 11 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Accurate Time Tracking, but Limited Calendar Flexibility"

What do you dislike about DeskTime?

The calendar in the "My Desktime" view is not customizable. I can toggle between Day, Week, and Month views, but I’m unable to select a custom date ra

Al O.
AO

Al O.

Mid-Market (51-1000 emp.)

5.0/5

"Excelent tool for management of large teams"

What do you dislike about DeskTime?

Provides too much detail to employees in their personal dashboard, many settings to customize. Time zone difference with customer support is a bit of

7. Tracking Issues
Users face tracking issues with DeskTime, leading to inaccuracies in clock-in/out times and disruptive monitoring.
See 11 mentions

See Related User Reviews

sanjay s.
SS

sanjay s.

Small-Business (50 or fewer emp.)

5.0/5

"DeskTime helps me efficiently track employee data and improve productivity."

What do you dislike about DeskTime?

One thing I don't like is that DeskTime appears in the computer's Control Panel, making it visible to all users. I would suggest adding an option to h

Ahsan Aziz I.
AI

Ahsan Aziz I.

Small-Business (50 or fewer emp.)

3.5/5

"Simple to use, no complicated setup required"

What do you dislike about DeskTime?

Still platform specific issues make it difficult to track all employees. Such as browsers like firefox on macOS doesn't show url.

8. Time Tracking Issues
Users experience time tracking issues with DeskTime, impacting their ability to accurately assess productivity during meetings.
See 10 mentions

See Related User Reviews

Alberto O.
AO

Alberto O.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent affrodable time tracking and productivity software"

What do you dislike about DeskTime?

It is not very convinient to need each user to create his account and enter it at setup time, so basically each workstation has to be setup individual

Sam D.
SD

Sam D.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool to monitor the day to day productivity!"

What do you dislike about DeskTime?

It does not track and take screenshots in different operating systems like ubuntu 22 & some others.

9. Poor Interface Design
Users feel the poor interface design of DeskTime hampers usability and requires improvement for better interaction.
See 9 mentions

See Related User Reviews

Jayanth R.
JR

Jayanth R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Tool for Tracking Productivity & Boosting Team Efficiency"

What do you dislike about DeskTime?

The user interface could be better and more interactive.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"DeskTime easy and convenient"

What do you dislike about DeskTime?

Hard to click on the bars when you need to see what was worked on.

DeskTime Reviews (400)

Reviews

DeskTime Reviews (400)

4.5
400 reviews
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FR
Communication Strategist
Civic & Social Organization
Small-Business (50 or fewer emp.)
"Effortless Productivity Tracking and Insightful Dashboard"
What do you like best about DeskTime?

DeskTime is a robust platform that systematically records time spent on a computer, either in the app or website without manual input

The platform offers the visibility of how productive users are in the workstation

We also capture what drains the productivity and performance of individual employees in the computer

We remotely track workers while in office or other places, giving us control of business operations

The dashboard for DeskTime is super simple and manageable

The software connects finances and projects, and this brings a common sense of making profits Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

DeskTime fails to balance between idle time and refreshing time.

The platform fails to manage privacy of employees, which is paramount Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're glad to hear that DeskTime has helped you in so many ways. DeskTime tracks idle time when the user isn't using their keyboard or mouse. So if the user has gone on a break, it'll count as idle time. Regarding privacy, if the user is using their computer for personal reasons, please note that they can turn on Private Time. That way, DeskTime won't track any data at all. If you have any further doubts about how our features work, feel free to reach out to our Customer Support (support@desktime.com). Additionally, if you have any ideas on how to improve any features, we suggest submitting a Feature Request here: https://desktime.com/feature-requests

JT
Gerente de TI
Mid-Market (51-1000 emp.)
"Quick Productivity Analysis"
What do you like best about DeskTime?

I can create different groups and schedules for each of the groups, making it more precise to measure productivity as a group, and then I can focus on a specific employee. None of the employees where it was installed have noticed any difference in the performance of the equipment. It works to provide more precise feedback with data, helping to detect problems with employees in terms of understanding or prioritization. It operates transparently, meaning the user doesn't have to do anything. But once the user understands, it is a great help to know if they are being productive. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

At the moment, everything seems fine; in more than a year of use, there have been no problems. I would like it to have a lock so that the user cannot deactivate it; it has happened a couple of times. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review, Jesus! We really appreciate your honest feedback.

There is actually an option that you can use for your employees. If you go to the Settings -> Account -> Employee permissions, there is a button that enables or disables the option for users to log out/quit the app. We hope this can be of help!

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Needs Work"
What do you like best about DeskTime?

I am able to track the hours I work on each customer’s projects Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

1. There is de facto no iOS app, since it prohibits long passwords, so I can’t login to it (despite being able to login no problem on the Windows app); whereas I want to be able to log project time on the move when I don’t have my laptop switched on.

2. On Windows it can only take screenshots every 5 minutes which is WAY too long! Every 5 seconds would be my preference, or even better a screen recording.

3. I used DeskTime 6 years ago and I believe at the time you could edit your application title logs but now it looks like you can’t.

4. The new interface is somewhat clunky, with the same information visible on multiple different pages, sometimes with different information mixed in.

5. It is very difficult to know when a project is started because the system tray icon for idle and running are too similar; they should probably be different colours or flash when idle. This means that I often forget to start or stop a project.

6. When idle it continues taking screenshots and logging application titles, unless you enable private time; whereas I want to disable screenshots and tracking on idle. This means that when I show my customers their report, they’re seeing my YouTube videos etc in their log - not good!

I am highly likely to switch to a different company when I have time to try another. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We really appreciate your honest feedback. We're always looking for ways to improve, so customer feedback is important to us!

We wanted to address your first and last points specifically. We've forwarded the information regarding the passwords on the iOS app to our developer team to look into this. And regarding your last point, DeskTime isn't tracking any data during idle time. Please note that idle time is when no actions have been made on the keyboard or mouse for more than 3 minutes (the idle time period could be longer, depending on account settings). If you're using your computer, but don't want to be tracked, you can either start private time or quit the app completely. You can also set specific Tracking times in Settings > Team Members > click on the user > Tracking days. That way, DeskTime will track only within those set times.

PP
director
Small-Business (50 or fewer emp.)
"⭐ 1/5 – Unethical Auto-Renewal & No Support"
What do you like best about DeskTime?

Nothing we have get completely bad experience Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

DeskTime renewed our annual subscription without consent and charged Rs 1,23,199, up from our previous price of Rs 73,920 — a 67% increase with no notice.

We contacted their support for a refund or price adjustment, but they refused without any valid explanation.

This is unethical billing, and the lack of accountability is unacceptable. Would not recommend DeskTime to any business that values transparency or fair customer service. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

We're sorry to hear about your recent experience!

After reviewing your case, we see a misunderstanding has occurred, and we sincerely apologize.

We want to make it right, so we've been trying to get in touch with you regarding a solution; however, we haven't been able to reach you. Please check your email — we hope to hear from you soon!

Sayan D.
SD
Technical Support Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Detailed Activity Monitoring on Windows system"
What do you like best about DeskTime?

Desktime monitoring all the activity very deeply even the small activity can be seen in the dashboard Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

One things i have oberserved is that it works very in windows system but in linux based like ubuntu is lacking the bit. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! Our team is always working hard on improving our app, including the app for Linux OS systems. We really appreciate your feedback!

Verified User in Wholesale
AW
Small-Business (50 or fewer emp.)
"A complete tool to measure and regulate how your employees work"
What do you like best about DeskTime?

What I like the most about DeskTime is its accuracy in tracking time and monitoring employee productivity based on the parameters we, as administrators, define. It captures screenshots regularly—no matter how many monitors the employee uses—which adds an extra layer of visibility and accountability. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

What I don't like as much is that the reports can be a bit confusing and definitely have room for improvement, both visually and statistically. It would also be great if there were an option to record short videos of employees' work sessions for even deeper insights. Review collected by and hosted on G2.com.

DR
IT Manager
Mid-Market (51-1000 emp.)
"Boosting Productivity with DeskTime: A Game-Changer!"
What do you like best about DeskTime?

DeskTime: A Productivity Powerhouse!

One of the best things about DeskTime is its seamless time-tracking capabilities. It automatically records work hours, making it effortless to monitor productivity without manual input. The intuitive dashboard provides insightful reports, helping users analyze efficiency and eliminate distractions.

Another standout feature is the project and task tracking, which allows teams to allocate time effectively and optimize workflow.

Overall, DeskTime is a fantastic tool for individuals and teams looking to boost productivity, improve time management, and gain valuable insights into work habits. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

DeskTime: Great, But with Some Limitations

While DeskTime offers excellent time-tracking and productivity insights, there are a few aspects that could be improved. The automatic tracking feature is helpful, but

pricing a bit high, especially for smaller teams or individual professionals. A more flexible pricing structure could make it more accessible.

Despite these minor drawbacks, DeskTime remains a powerful tool for productivity tracking, and with a few tweaks, it could be even better! Review collected by and hosted on G2.com.

Burhanuddin B.
BB
COO
Small-Business (50 or fewer emp.)
"Product Quality, Usability & User Friendly"
What do you like best about DeskTime?

With the Desktime our time traking work is very easier. and accurate. When we give the time record project wise its possible in a minutes. Our whole team is likes desktime working beacuse its not human related work so they are not worry about the error. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

WE dont know anybody dislike the desktime working. but some of the common features which we need form desktime which is important. like Attendance report. we need reports more strong. Review collected by and hosted on G2.com.

Julian M.
JM
Strategic Procurement & Logistics Leader
Small-Business (50 or fewer emp.)
"Better control of time and tasks"
What do you like best about DeskTime?

Since I started using DeskTime, I've noticed a big difference in how I organize my days. It allows me to see where I spend my time and easily spot distractions or tasks that take longer than expected. Thanks to its reports and automatic tracking, I can plan better, prioritize what’s important, and stay focused. It's a very useful tool if you're looking to improve your productivity and get a clear overview of your daily work. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

Overall, I'm very satisfied with DeskTime, but if I had to point out something to improve, it would be the accuracy of the automatic activity tracking. Sometimes it classifies certain apps or websites as "unproductive" when I'm actually using them for work-related tasks. It would be great if category customization were a bit more intuitive or automated. That said, it's still a very useful tool Review collected by and hosted on G2.com.

Sreejith B.
SB
Assistanat Manager
Mid-Market (51-1000 emp.)
"Efficient Time Tracking and Productivity Insights with DeskTime"
What do you like best about DeskTime?

Desktime is very userfriendly and also me and my team can manage time and workflow, and mainly as project lead i can measure the productivity of my employees with its in dept application usage details such as which all sites they have visted in browser and other applications. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

The only thing i have noticed that Desktime cannot be started from system start by default, i need to start manually or configure it in startup application, it there is an option to run this application on startup it will be very useful Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're happy to hear that you've had a great experience with our app. Regarding what you mentioned about running the app on startup, it seems to be an unusual behavior. If you still notice that, please reach out to our Customer Support (support@desktime.com), and we'll be happy to look into this further for you.

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