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DeskTime Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automatic time tracking feature of DeskTime, enhancing productivity insights across all applications. (59 mentions)
Users appreciate the ease of use of DeskTime, enjoying its clean dashboard and user-friendly features. (46 mentions)
Users benefit from the time-saving features of DeskTime, enabling effortless tracking and enhanced productivity insights. (42 mentions)
Users value the tracking ease of DeskTime, enjoying seamless time management and productivity monitoring without manual input. (32 mentions)
Users value the automatic time tracking feature of DeskTime, enhancing productivity and performance insights across all operations. (31 mentions)
Users note the limited features of DeskTime, particularly lacking live monitoring capabilities that hinder effective decision-making. (14 mentions)
Users express frustration over missing features like live screen monitoring and automated productivity detection in DeskTime. (14 mentions)
Users find DeskTime expensive, especially for larger teams, with unethical billing practices and lack of transparency. (10 mentions)
Users express concern over inaccurate tracking, misclassifying productive activities and lacking advanced detection features. (9 mentions)
Users find the limited customization options frustrating, making it difficult to tailor DeskTime to their needs. (9 mentions)

5 Pros or Advantages of DeskTime

5 Cons or Disadvantages of DeskTime

DeskTime Reviews (400)

Reviews

DeskTime Reviews (400)

4.5
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César M.
CM
César M.
Tech Assistant
Mid-Market (51-1000 emp.)
Originally submitted 4/28/2026
"Desktime"
4.5/5
What do you like best about DeskTime?

I like the ease of use and that you can add integrations, such as Google Calendar, to synchronize your meetings with the time tracker at work. It also has online support to solve any kind of problem. In terms of performance, it works very well and, regarding the price, it offers various types of subscriptions depending on the budget you have available. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

I feel it can improve; it's a good product but it can be even better. Review collected by and hosted on G2.com.

JB
Jeremy B.
Especialista de Métricas y Procesos
Mid-Market (51-1000 emp.)
Originally submitted 10/22/2025
"Useful Dashboards and Accurate Tracking, Though Connectivity Can Be Improved"
5/5
What do you like best about DeskTime?

The tool's dashboards and tracking Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

Occasionally, it experiences disconnection issues, which can affect the accuracy of measurements. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We're glad to hear that DeskTime has helped your company with managing the productivity of your remote staff. If you notice any connectivity issues, please reach out to our Customer Support (support@desktime.com), and our team will be happy to help!

JT
Jesus T.
Gerente de TI
Mid-Market (51-1000 emp.)
"Quick Productivity Analysis"
4.5/5
What do you like best about DeskTime?

I can create different groups and schedules for each of the groups, making it more precise to measure productivity as a group, and then I can focus on a specific employee. None of the employees where it was installed have noticed any difference in the performance of the equipment. It works to provide more precise feedback with data, helping to detect problems with employees in terms of understanding or prioritization. It operates transparently, meaning the user doesn't have to do anything. But once the user understands, it is a great help to know if they are being productive. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

At the moment, everything seems fine; in more than a year of use, there have been no problems. I would like it to have a lock so that the user cannot deactivate it; it has happened a couple of times. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review, Jesus! We really appreciate your honest feedback.

There is actually an option that you can use for your employees. If you go to the Settings -> Account -> Employee permissions, there is a button that enables or disables the option for users to log out/quit the app. We hope this can be of help!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Needs Work"
2.5/5
What do you like best about DeskTime?

I am able to track the hours I work on each customer’s projects Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

1. There is de facto no iOS app, since it prohibits long passwords, so I can’t login to it (despite being able to login no problem on the Windows app); whereas I want to be able to log project time on the move when I don’t have my laptop switched on.

2. On Windows it can only take screenshots every 5 minutes which is WAY too long! Every 5 seconds would be my preference, or even better a screen recording.

3. I used DeskTime 6 years ago and I believe at the time you could edit your application title logs but now it looks like you can’t.

4. The new interface is somewhat clunky, with the same information visible on multiple different pages, sometimes with different information mixed in.

5. It is very difficult to know when a project is started because the system tray icon for idle and running are too similar; they should probably be different colours or flash when idle. This means that I often forget to start or stop a project.

6. When idle it continues taking screenshots and logging application titles, unless you enable private time; whereas I want to disable screenshots and tracking on idle. This means that when I show my customers their report, they’re seeing my YouTube videos etc in their log - not good!

I am highly likely to switch to a different company when I have time to try another. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! We really appreciate your honest feedback. We're always looking for ways to improve, so customer feedback is important to us!

We wanted to address your first and last points specifically. We've forwarded the information regarding the passwords on the iOS app to our developer team to look into this. And regarding your last point, DeskTime isn't tracking any data during idle time. Please note that idle time is when no actions have been made on the keyboard or mouse for more than 3 minutes (the idle time period could be longer, depending on account settings). If you're using your computer, but don't want to be tracked, you can either start private time or quit the app completely. You can also set specific Tracking times in Settings > Team Members > click on the user > Tracking days. That way, DeskTime will track only within those set times.

PP
prakash p.
director
Small-Business (50 or fewer emp.)
"⭐ 1/5 – Unethical Auto-Renewal & No Support"
0/5
What do you like best about DeskTime?

Nothing we have get completely bad experience Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

DeskTime renewed our annual subscription without consent and charged Rs 1,23,199, up from our previous price of Rs 73,920 — a 67% increase with no notice.

We contacted their support for a refund or price adjustment, but they refused without any valid explanation.

This is unethical billing, and the lack of accountability is unacceptable. Would not recommend DeskTime to any business that values transparency or fair customer service. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

We're sorry to hear about your recent experience!

After reviewing your case, we see a misunderstanding has occurred, and we sincerely apologize.

We want to make it right, so we've been trying to get in touch with you regarding a solution; however, we haven't been able to reach you. Please check your email — we hope to hear from you soon!

Sayan D.
SD
Sayan D.
Technical Support Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Detailed Activity Monitoring on Windows system"
5/5
What do you like best about DeskTime?

Desktime monitoring all the activity very deeply even the small activity can be seen in the dashboard Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

One things i have oberserved is that it works very in windows system but in linux based like ubuntu is lacking the bit. Review collected by and hosted on G2.com.

Response from Support Team of DeskTime

Thank you for your review! Our team is always working hard on improving our app, including the app for Linux OS systems. We really appreciate your feedback!

Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
Originally submitted 4/9/2025
"A complete tool to measure and regulate how your employees work"
5/5
What do you like best about DeskTime?

What I like the most about DeskTime is its accuracy in tracking time and monitoring employee productivity based on the parameters we, as administrators, define. It captures screenshots regularly—no matter how many monitors the employee uses—which adds an extra layer of visibility and accountability. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

What I don't like as much is that the reports can be a bit confusing and definitely have room for improvement, both visually and statistically. It would also be great if there were an option to record short videos of employees' work sessions for even deeper insights. Review collected by and hosted on G2.com.

DR
Dev R.
IT Manager
Mid-Market (51-1000 emp.)
"Boosting Productivity with DeskTime: A Game-Changer!"
4.5/5
What do you like best about DeskTime?

DeskTime: A Productivity Powerhouse!

One of the best things about DeskTime is its seamless time-tracking capabilities. It automatically records work hours, making it effortless to monitor productivity without manual input. The intuitive dashboard provides insightful reports, helping users analyze efficiency and eliminate distractions.

Another standout feature is the project and task tracking, which allows teams to allocate time effectively and optimize workflow.

Overall, DeskTime is a fantastic tool for individuals and teams looking to boost productivity, improve time management, and gain valuable insights into work habits. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

DeskTime: Great, But with Some Limitations

While DeskTime offers excellent time-tracking and productivity insights, there are a few aspects that could be improved. The automatic tracking feature is helpful, but pricing a bit high, especially for smaller teams or individual professionals. A more flexible pricing structure could make it more accessible.

Despite these minor drawbacks, DeskTime remains a powerful tool for productivity tracking, and with a few tweaks, it could be even better! Review collected by and hosted on G2.com.

Burhanuddin B.
BB
Burhanuddin B.
COO
Small-Business (50 or fewer emp.)
Originally submitted 11/20/2024
"Product Quality, Usability & User Friendly"
4.5/5
What do you like best about DeskTime?

With Desktime, our time tracking work is much easier and more accurate. When we record time project-wise, it's possible in minutes. Our whole team likes Desktime because it's not human-related work, so they don't worry about errors. Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

We don't know anybody who dislikes working with Desktime, but there are some common features we need from Desktime that are important, like the attendance report. We need stronger reports. Review collected by and hosted on G2.com.

Julian M.
JM
Julian M.
Strategic Procurement & Logistics Leader
Small-Business (50 or fewer emp.)
Originally submitted 4/12/2025
"Better control of time and tasks"
5/5
What do you like best about DeskTime?

Since I started using DeskTime, I've noticed a big difference in how I organize my days. It allows me to see where I spend my time and easily spot distractions or tasks that take longer than expected. Thanks to its reports and automatic tracking, I can plan better, prioritize what’s important, and stay focused. It's a very useful tool if you're looking to improve your productivity and get a clear overview of your daily work. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about DeskTime?

Overall, I'm very satisfied with DeskTime, but if I had to point out something to improve, it would be the accuracy of the automatic activity tracking. Sometimes it classifies certain apps or websites as "unproductive" when I'm actually using them for work-related tasks. It would be great if category customization were a bit more intuitive or automated. That said, it's still a very useful tool Review collected by and hosted on G2.com.