Delighted Reviews & Product Details

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Seller

Qualtrics

Discussions

Delighted Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Johnson Kang

Pricing

Pricing provided by Delighted.

Free

Starter

$17.00

Flat Rate Per Month

View More Pricing Information

Top-Rated Alternatives

Medallia Agile Research

4.3/5(65)

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User Insights

Average based on 60 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Delighted Integrations

(32)

Integration information sourced from real user reviews.

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Delighted Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Delighted, and what problem is it built to solve?

Delighted is used to create and send customer feedback surveys, especially NPS and CSAT surveys, and to help teams understand and act on the responses. Teams use it to track customer sentiment, identify issues, and monitor feedback over time.

What languages does Delighted support?

Delighted supports 5 languages: English, French, German, Italian, and Portuguese.

What company sizes and industries is Delighted the best fit for?

Delighted’s strongest fit in practice is with small and mid-sized teams, with use also represented in larger organizations. The industry mix is broad, with software, information technology, and internet businesses especially represented.

Company size: Small businesses and mid-market organizations are the most prominent segments; enterprise teams also use Delighted.
Industry: Computer software, information technology and services, and internet businesses stand out, alongside users in sectors such as retail, financial services, and consumer services.

How long does it take to implement Delighted across a team?

Delighted can be quick to put into use, with go-live commonly reported in less than a day or within a month. More involved implementations can take longer.

Time to go live	Relative frequency
Less than 1 day	Common
Less than 1 month	Common
1–3 months	Less common

What customer support options does Delighted provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone. Delighted users often describe the team as responsive, helpful, and patient, particularly when they need setup guidance or troubleshooting; some have also encountered less satisfying support experiences.

What tools and platforms does Delighted integrate with, and how do these integrations help users get more value from the product?

Delighted connects with tools teams use for communication, customer records, service workflows, automation, and reviews. These connections can route survey responses to colleagues and link feedback to existing customer processes.

Communication: Slack.
CRM and customer platforms: Salesforce, Microsoft Dynamics, and Freshsales.
Customer service and engagement: Zendesk and Intercom.
Automation: Zapier.
Reviews and advocacy: Trustpilot, G2, and Advocately.

What features or capabilities could make Delighted even more useful?

Delighted could be more useful with richer reporting and more flexibility in how teams design surveys and manage follow-up. The main improvement areas are:

Reporting and analysis: Expand reporting depth, visualizations, and trend analysis to make it easier to understand results over time and across segments.
Survey flexibility: Allow more customization of survey questions and formats for different teams and use cases.
Audience and contact management: Make it easier to segment audiences, manage contact attributes, and update data after a survey has been sent.
Follow-up workflows: Add more control over reminders and automated next steps, such as routing responses or following up across channels.
In-product controls: Make survey placement and activation settings easier to manage without relying on development work or support.

G2 reviews are authentic and verified.

Here's how.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

3/13/2017

"Using Delighted is a Delight!"

5/5

What do you like best about Delighted?

We wanted a simple NPS scoring tool that could be customized quickly with minimal integration work. Delighted was perfect. We've been using it for almost a year at Stowaway Cosmetics and couldn't be happier with how it helps us stay in touch with our customers' needs and gives us a chance to better serve their needs. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Absolutely nothing! If you need a tool to measure customer sentiment and get your NPS scoring done simply this is it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/4/2017

"Awesome NPS Product"

5/5

What do you like best about Delighted?

It is incredibly easy to set up and start getting meaningful feedback from your customers. They also integrate with many other products we use. My favourite is the Slack integration. It is a great way of making sure the feedback from our customers gets distributed throughout the company. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There is nothing I dislike about Delighted. It continually meets and exceeds my expectations. I look forward to seeing the company grow and excel :) Review collected by and hosted on G2.com.

Brandon D.

General Manager

Education Management

Mid-Market (51-1000 emp.)

3/13/2017

"Game Changer for Customer Feedback"

5/5

What do you like best about Delighted?

Simplicity of email format and dashboard Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Detail Reporting needs improvement, reporting views are limited. Review collected by and hosted on G2.com.

Charlie R.

Marketing Advisor

Mid-Market (51-1000 emp.)

3/9/2017

"A Simple tool that is laser focused on NPS"

5/5

What do you like best about Delighted?

Extremely simple to use. It does one thing very well, determines NPS Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Not much, except being able to manually edit custom fields. Review collected by and hosted on G2.com.

Jason A.

Vice President of Sales & Marketing

Retail

Small-Business (50 or fewer emp.)

2/25/2017

"Outstanding service to track NPS quickly"

4.5/5

What do you like best about Delighted?

For the price, Delighted provides outstanding feature value and is quick to setup. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I do wish we could add a question or two from time to time to help us track specific improvement initiatives we are working on at the time. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Delighted is the simplest tool I have found for tracking NPS (especially for a small business not looking for a huge price tag) Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

I simply wanted to track customer feedback quickly. The benefit is allowing my frontline employees to see/hear the voice of the customer. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/27/2017

"We wanted to implement NPS for benchmarking ourselves in product and services offered."

5/5

What do you like best about Delighted?

Ease of use and customisations for bucketing the responses the way we wanted (properties) that helps us to segment and analyse the responses in many layers. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

None at this juncture that I can think of. Review collected by and hosted on G2.com.

Patrick E.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

12/12/2016

"Excellent Automated Promoter Scores"

4.5/5

What do you like best about Delighted?

I like how easy it is to set up, as well as the number of integrations they have, notably Intercom. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Not very much to dislike, but I wish there was an easy way to segment your audience, and who you were sending NPS surveys to. Review collected by and hosted on G2.com.

Response from Loretta Jones of Delighted

Hi --

You can segment your users. Please send a quick message to your account's concierge at hello@delighted.com, we'll be sure to connect you with the resources you need to kick start segmenting your audience. Thanks

Ryan L.

Director

Mid-Market (51-1000 emp.)

11/17/2016

"Great NPS Solution"

4.5/5

What do you like best about Delighted?

It is incredibly easy to use and set up and train other users on. The trends are easy to set up so you can see individual stores at a glance. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I wish automation was a bit easy to set up. That's about it. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

1/24/2017

"NPS scores made easy"

4.5/5

What do you like best about Delighted?

ease of use, in our case, for customers and students to rate their level of satisfaction Review collected by and hosted on G2.com.

What do you dislike about Delighted?

maybe it was our administrator, but sometimes the score came it without comments. it would be helpful to have comments as data points for passives and detractors. Review collected by and hosted on G2.com.

Response from Loretta Jones of Delighted

Hi --

There are a couple ways you can increase the number of comments. We've seen that customizing the intro message can boost the number of comments. Also our customers reported that in their newsletters to their base they continually thank their customers for feedback, and also include information on how they have applied the feedback. This has boosted comment rates since customers have a clearer picture that their feedback is making an impact. Hope this helps.